Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Voir plus
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Lisez les avis des autres
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Voir plus
L'entreprise a répondu
Reasonable price. Quote also included Homestart in Breakdown Cover which other quotes did not. Never needed Breakdown in Over 40 years of driving, but you never know.
L'entreprise a répondu
If you enjoy wine this is the only place to find quality wines from all over the world at affordable prices. It’s a one stop shop for wine trust me. There is no pressure to buy, you can wander around... Voir plus
À propos de l'entreprise
À propos de Grove & Dean
Écrit par l'entreprise
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Coordonnées de contact
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Royaume-Uni
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excellent
16 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Grove & Dean
Hi,
We're truly happy to hear that we could be of assistance. We appreciate your kind words and positive feedback.
Kind Regards,
Emily
Grove & Dean
Everything went well from start to…
Everything went well from start to finish, they were in touch every step of the way,don’t change anything as it’s working fine, the price is very competitive,there service is good,the staff very polite and friendly
28 août 2026
Réponse de Grove & Dean
Hi,
We're so pleased to hear that everything went smoothly for you from start to finish! It's wonderful to know that our communication, competitive pricing, and polite staff contributed to such a positive experience.
Kind Regards,
Emily
Grove & Dean
Policy cancelled for no reason
After signing up to a new policy, immediately received policy cancellation emails saying I had to make alternate arrangements. They did refund me after a couple of emails and a phone call
24 août 2026
Réponse de Grove & Dean
Hi,
Thank you for taking the time to leave a review. We are sorry to hear about your experience and understand how disappointing it must have been to arrange a policy, only to then be informed that alternative insurance arrangements would be required.
We appreciate the inconvenience and frustration this situation may have caused. While we are pleased that our team was able to assist with arranging your refund, we apologise for the additional time and effort needed to resolve the matter.
Thank you for your patience and understanding throughout the process. We regret that we were unable to provide cover on this occasion and sincerely hope that you have since been able to find suitable insurance elsewhere. We wish you all the best moving forward.
Kind regards,
Molly
Grove & Dean
service outstanding
25 août 2026
Réponse de Grove & Dean
Hi,
Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services.
Kind Regards,
Emily
Grove & Dean
Took one month to get my smashed back…
Took one month to get my smashed back van windows replaced. Very bad job. New windows are not straight and long deep scratches in paintwork from fitters. Grove and Dean are very hard to get through to as various other companies answer phone for them. I've been left with more problems than I started with. Please can you sort my van properly now?!
5 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the poor service received. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind regards,
Molly
Grove & Dean
Réponse de Grove & Dean
Hi,
We're delighted to hear that you found our service to be excellent and reliable. Thank you so much for your wonderful feedback!
Kind Regards,
Emily
Grove & Dean
Reasonable price.
Reasonable price. Quote also included Homestart in Breakdown Cover which other quotes did not. Never needed Breakdown in Over 40 years of driving, but you never know.
25 août 2026
Réponse de Grove & Dean
Hi,
We're so glad to hear you found our pricing reasonable and appreciate the inclusion of Homestart in your breakdown cover. We always aim to provide comprehensive value.
Kind Regards,
Emily
Grove & Dean
Great service many thanks
27 août 2026
Réponse de Grove & Dean
Hi,
We are so happy to hear that you had a great experience with our service. Thank you for taking the time to share your positive feedback!
Kind Regards,
Emily
Grove & Dean
The renewal was easy
The renewal was easy, the advisor I spoke to listened and answered any question's I had, so happy to renew.
25 août 2026
Réponse de Grove & Dean
Hi,
We're delighted to hear that your renewal process was easy and that our advisor was helpful in answering all your questions. Thank you for choosing to renew with us!
Kind Regards,
Emily
Grove & Dean
It was easy to arrange insurance ,the…
It was easy to arrange insurance ,the prices were very good we got everything we needed at a competitive price ,and the app is very usefull .would recomend
24 août 2026
Réponse de Grove & Dean
Hi,
We're so pleased to hear you found arranging your insurance easy and that our prices were competitive. It's great to know our app was useful too! Thank you for your recommendation.
Kind Regards,
Emily
Grove & Dean
Fair price for what u receive
Fair price for what u receive, everything straight forward, here is hoping I have found a company that actually rewards its customers with a cheaper quote to insure for no claims next year 🤞🏼
24 août 2026
Réponse de Grove & Dean
Hi,
We're happy to hear you found our pricing fair and the process straightforward. We appreciate your positive feedback and hope to continue exceeding your expectations with future rewards.
Kind Regards,
Emily
Grove & Dean
Réponse de Grove & Dean
Hi,
We are so pleased to hear that you had such a positive experience with a member of our team. Thank you for your kind words!
Kind Regards,
Emily
Grove & Dean
Prompt service
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal.
Proof will come if I have to make a claim or have any problems.
Good price quote but didn't include replacement vehicle as shown on website.
24 août 2026
Réponse de Grove & Dean
Hi,
We're happy to hear about your prompt service and appreciate your understanding regarding the paperwork. We've noted your feedback about the replacement vehicle not being included as expected and will review our website information to ensure clarity. Thank you for your review.
Kind Regards,
Emily
Grove & Dean
Kind Regards,
Emily
Grove & Dean
All good Easy to renew
26 août 2026
Réponse de Grove & Dean
Hi,
We're so happy to hear that your renewal process was easy and went well for you. We appreciate your positive feedback!
Kind Regards,
Emily
Grove & Dean
Vile company
Vile company. They insured my dad and within 48 hours cancelled the policy stating he didn’t supply documents (he wasn’t asked to) they then continued sending out a tracker for a policy they cancelled and asked for the documents. You cannot get someone on the phone it’s a total scam. Offer low cost insurance, retain the premium but cancel the cover.
Their reviews are also fake! You will notice they all claim the same 3 things, price, they actually got to speak to someone (that’s a joke in itself) and that they were helpful! None of that could be further from the truth. Maybe stop scamming people and having multiple people per day creating fake reviews and your business would do better!
31 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the poor service you received.
Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Emily
Grove & Dean
The service was good and they proved…
The service was good and they proved the best I looked at
26 août 2026
Réponse de Grove & Dean
Hi,
We are delighted to hear you found our service to be the best you encountered. Thank you for your wonderful feedback and for choosing us!
Kind Regards,
Emily
Grove & Dean
Réponse de Grove & Dean
Hi,
Thank you for your 4-star review of us, we are pleased you are happy with the services we provide.
Kind Regards,
Emily
Grove & Dean
The service was excellent.
The service was excellent.
We broke down, was easy to enter all the details via text messages received following my call requesting assistance.
We received assistance within an hour and was taken to our destination.
29 août 2026
Réponse de Grove & Dean
Hi,
We're delighted to hear that the service was excellent and that you found the process of entering details via text messages easy. It's wonderful to know we could assist you quickly and get you to your destination.
Kind Regards,
Emily
Grove & Dean
Good app and service,easy to call if…
Good app and service,easy to call if required, not too long to wait for a call to be answered for enquiries.
25 août 2026
Réponse de Grove & Dean
Hi,
We're so glad to hear that you find our app and service good, and that you've had an easy experience reaching us when needed. It's wonderful to know that wait times for inquiries are not too long. Thank you for your positive feedback!
Kind Regards,
Emily
Grove & Dean
I had found a deal that suited my needs
I did not want to get my insurance again with you as I found a better deal, I even found a better deal with your insurance company. When I phoned up to discuss the options I wasn’t given the choice or the chance to change. I was willing to stay with you but with the other option that suited my needs better but basically I was told
“ no too late” if I wasn’t out of town in the Campervan that was being insured I may of risked cancelling the whole thing, but then you knew that anyway
20 août 2026
Réponse de Grove & Dean
Hi,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment and understand how frustrating it must have been to feel that you were unable to discuss alternative options that better suited your needs.
We do provide renewal invitations in advance of the renewal date to give customers sufficient time to review their quote and contact us if they wish to discuss their cover, make changes, or explore alternative options before the renewal takes place. Unfortunately, once a policy has renewed and entered a new period of cover, any request to cancel is subject to the cancellation terms and charges outlined within the policy documentation.
We appreciate that this was not the outcome you had hoped for, particularly when you had identified a different option that you felt was more suitable. We are sorry for any frustration caused and thank you for your feedback, which helps us review and improve the service we provide.
Kind regards,
Molly
Grove & Dean
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