Competitive price and responsive service. Prompted by G&D's review rating as well as their price. Just to caveat, the real proof in the pudding is if there is a need to claim - however, hoping this... Voir plus
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Lisez les avis des autres
Prompt service after taking up motorhome policy. Paperwork very lengthy but that is normal. Proof will come if I have to make a claim or have any problems. Good price quote but didn't include replac... Voir plus
L'entreprise a répondu
Reasonable price. Quote also included Homestart in Breakdown Cover which other quotes did not. Never needed Breakdown in Over 40 years of driving, but you never know.
L'entreprise a répondu
If you enjoy wine this is the only place to find quality wines from all over the world at affordable prices. It’s a one stop shop for wine trust me. There is no pressure to buy, you can wander around... Voir plus
À propos de l'entreprise
À propos de Grove & Dean
Écrit par l'entreprise
Established in 1974, Grove & Dean is a family run business actively investing in the training and advancement of our staff, priding ourselves in offering the highest levels of expertise and customer service.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
We have a commitment to the provision of the highest standards of advice and a consistent focus on excellent customer care.
Here at Grove & Dean we offer a multiple variety of insurance policies, from General Car Insurance, to Corporate Insurance, Motorsport Cover, Mortgage Solutions and many more.
If you would like to know more about any of our services and what we can offer you, don't hesitate to contact us for more information.
Coordonnées de contact
7 Station Lane,, RM12 6JL, Hornchurch, Essex, Royaume-Uni
- 01708 925059
- customer.care@grove-dean.co.uk
- www.grove-dean-insurance.co.uk
4,6
Excellent
16 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Difficult to contact
Have recently renewed my home insurance with G&D and have never had to make a claim. Was a little put off with their non-response to my attempts to phone them as wanted to discuss my policy. Eventually had to use the Chat who gave a completely different contact number. Try ringing them - see whether you get a response. If I needed to make a claim I do wonder what help they would be.
10 juin 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We are sorry hear of your negative experience with our services. Unfortunately, as no policy details or reference number have been provided, we’re unable to investigate your concerns further at this stage.
We have requested your policy details so that we can look into the concerns you have raised regarding the miscommunication you faced. Please provide the policy details where prompted on the Trust pilot platform or leave a feedback form on our website with the details. Once provided, an agent will review the case and come back to you directly.
Kind Regards,
Emily
Grove & Dean
Réponse de Grove & Dean
Hi,
We're happy to hear we could quickly resolve your problem over the phone.
Kind Regards,
Emma
Grove & Dean
easy and informative with no pressure
easy and informative with no pressure. Kept up to date with the entire process, will thoroughly recommend.
15 août 2026
Réponse de Grove & Dean
Hi,
We're happy to hear that your experience was easy and informative, with no pressure. We're glad we kept you updated throughout the process and appreciate your recommendation.
Kind Regards,
Emma
Grove & Dean
Easy to sign up and a good price
1 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We're so pleased to hear that you found the sign-up process easy and that our pricing was good for you. Thank you for your positive feedback!
Kind Regards,
Emma
Grove & Dean
Service good and helpful when I phoned…
Service good and helpful when I phoned with a question, Price very good
14 août 2026
Réponse de Grove & Dean
Hi,
We're delighted to hear that you found our service good and helpful when you phoned with a question, and that you were pleased with the price. Thank you for your very positive feedback!
Kind Regards,
Emma
Grove & Dean
Searched and found a competitive…
Searched and found a competitive premium, saving me the hassle
14 août 2026
Réponse de Grove & Dean
Hi,
We're so happy to hear we could help you find a great premium and save you time!
Kind Regards,
Emma
Grove & Dean
Our enquiry was handled very well
Our enquiry was handled very well , resulting with us purchacing our car insurance.
13 août 2026
Réponse de Grove & Dean
Hi,
We're so happy to hear our team provided excellent service and that you chose us for your car insurance! Thank you for your kind words.
Kind Regards,
Emma
Grove & Dean
Appalling service definitely won't be a…
Appalling service definitely won't be a returning customer
16 août 2026
Réponse de Grove & Dean
Hi,
Thank you for your feedback. We are sorry to hear that you have been unhappy with the service you received and that your experience did not meet your expectations.
We take comments such as yours seriously and would like to better understand what went wrong. An agent will be in contact with you to discuss your experience in more detail and gather further information about the issues you encountered so that we can investigate your concerns fully.
We appreciate you bringing this to our attention and value all customer feedback, as it helps us identify areas where we can improve our service. We hope to have the opportunity to address your concerns and assist further.
Kind regards,
Molly
Grove & Dean
Réponse de Grove & Dean
Hi,
Thank you for taking to the time to leave us a positive review. We are delighted you found it easy to renew!
Kind Regards,
Emma
Grove & Dean
Beware of no change cancellation!
Beware, cancellation means paying our the full policy + £50 fee.. You can't even roll it over to another vehicle. Hidden in the fine print!
21 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience with us.
We take customer concerns seriously and wanted to investigate the issues you raised. However, as we did not receive the policy details requested, we were unfortunately unable to locate your account and review the circumstances surrounding your experience.
If you would like us to look into this further, please complete the feedback form available on our website and provide your policy details. We will be happy to investigate your concerns and discuss the matter with you directly.
We apologise again for your dissatisfaction and appreciate you bringing your concerns to our attention.
Kind regards,
Molly
Grove & Dean
Réponse de Grove & Dean
Hi,
We're happy to hear that our phone number was helpful for you. We appreciate your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Very easy to arange and had no problems…
Very easy to arange and had no problems upto now thank you
15 août 2026
Réponse de Grove & Dean
Hi,
We are so pleased to hear that arranging everything was easy and that you've had no problems. Thank you for your kind words.
Kind Regards,
Chloe
Grove & Dean.
Straight forward very easy hassle free
27 juillet 2026
Réponse de Grove & Dean
Hi,
Thank you for your wonderful 5-star review! We are so pleased to hear that your experience with us was easy and straightforward, and completely hassle-free. We truly appreciate your positive feedback.
Kind Regards,
Chloe
Grove & Dean.
Very good insurance and customer…
Very good insurance and customer service. Chloe assisted with my issue on watsapp and was very helpful.
20 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We are so pleased to hear you had such a positive experience with our insurance and customer service. It's wonderful to know that our team was helpful in resolving your issue. Thank you for sharing your kind words!
Kind Regards,
Chloe
Grove & Dean.
Excellent service.
18 juillet 2026
Réponse de Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Emily was great
Emily was great, the people before were useless but she was terrific explaining everything.
20 août 2026
Avis spontané
Réponse de Grove & Dean
Hi,
We're so glad to hear about your positive experience and that our team member provided such clear explanations. We appreciate your valuable feedback!
Kind Regards,
Chloe
Grove & Dean.
Réponse de Grove & Dean
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Grove & Dean.
Great communication and easy online…
Great communication and easy online service price is very competitive
15 août 2026
Réponse de Grove & Dean
Hi,
We're delighted to hear that you experienced great communication and found our online service easy to use. We're also glad you found our pricing very competitive. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Good price and easy to set up
11 août 2026
Réponse de Grove & Dean
Hi,
We're so pleased to hear that you found our pricing to be good and the setup process straightforward. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
Easy to purchase insurance
Easy to purchase insurance, plenty of emails explaining cover and how to claim if necessary, so far so good 👍
14 août 2026
Réponse de Grove & Dean
Hi,
We're so pleased to hear you found the process of purchasing insurance easy and that our emails have been helpful in explaining your cover and how to claim. Thank you for your positive feedback!
Kind Regards,
Chloe
Grove & Dean.
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