GrowJoy Avis 

392
•
TrustScore 4.5 sur 5

4,4

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Noté 4 sur 5 étoiles

So the first of three orders arrived not to my satisfaction. The corn did not arrive in the best shape , half of them did not make it from shipping to California. I spoke with customer service which... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Summer Carnival Hibiscus, has the largest flowers I've ever seen from any Hibiscus. PERIOD!!!! I only received this QUART sized plant this year, and is already blooming. I really love adding to my Hib... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Plants arrived on schedule. Packaging included excellent damage protection during transit. Potting soil in each plant was properly moist and every single plant showed vigorous and healthy growth. T... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Zone 9 - Panama City Beach, FL I received four beautiful and healthy Dollar Princess Fuchsia plants. They've been planted in the two back corner beds of my fenced backyard and have already grown in... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Jardinerie

Écrit par l'entreprise

GrowJoy.com is an online plant nursery that has been filling gardens across the United States for over 15 years. As a small, family-run business, GrowJoy takes pride in cultivating and offering happy, healthy starter plants for vegetable gardens, flower beds, and containers. With a commitment to both quality and sustainability, GrowJoy stands behind its plants and aims to be a positive force for the environment. Customers are encouraged to shop with confidence on their website, which features a diverse selection of plants.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

392 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(392)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

They call me the “ Flower House “

My neighbors can’t believe all the beautiful flowers from GrowJoy. Never saw such big unusual plants. When I received the first order from you I had no clue that those woody plain branches would shine so for me. These big red, white & purple flowers are still showing today. I have a woman near me and she stopped and asked about the plants so She will be the second person our community to start the plantings. I do not go to any nurseries any longer. Thank you so much, Theresa

8 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

I bought 3 Lotus Vine plans (Parrots…

I bought 3 Lotus Vine plans (Parrots Beak) from Grow Joy and couldn't be happier! My shipment was slightly delayed but I understand that happens. After potting my plants they grew perfectly and I would buy from Grow Joy again.

8 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

New Customer

2021 was the first year I ordered from GrowJoy. I am so happy I found them! The quality of all the plants I ordered (vegetable and perennial) were of the highest quality. They take such care when packaging the plants, I was very impressed! The vegetable plants exceeded my expectations! They all produced so much I had a hard time keeping up. I am sure the perennials will be spectacular too, I'll find out next year. I will continue to order from GrowJoy and if you are thinking about it, do it! You will not be disappointed.

8 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Really happy with my experience

Really happy with my experience. I had tried another company before I came upon GrowJoy and GrowJoy's packaging was superior as well as the size of the plants. Will definitely buy from them again!

6 octobre 2021
Avis spontané
Noté 1 sur 5 étoiles

Far & Away the Worst Internet Company I have Ever Dealt With

Far and away the worst internet company I have ever dealt with. They are both dishonest and incompetent.

They ship late and then send you the wrong plant, and/or the plant you ordered is suddenly out of stock. When you repeatedly complain, they give you a credit for another purchase and will only credit your original payment method if you repeatedly harangue them.

Abysmal customer service, including no agents to answer calls, no call backs when you leave a message, and even briefly disconnecting their phone in late spring/early summer when the amount of complaints and inquiries must have overwhelmed them. Also, no answered emails until you threaten to contact Trust Pilot, the BBB, and the state's agricultural board and attorney general.

In short, steer clear of Growjoy.

3 octobre 2021
Avis spontané
Logo de GrowJoy

Réponse de GrowJoy

Dear Clare, I am sorry to see that you have left this negative review for our company. Over two weeks ago you submitted tickets about two issues that you had with your order. In one was a canceled plant that we had refunded incorrectly and to fix this issue we sent you a check in the mail which you have received. The other issue was for an incorrect plant sent to you, we told you to keep the plant and we also sent you a refund check in the mail which you have received. Since this was all taken care of over two weeks ago. Is there something else that we are unaware of that was unresolved? If so, please let us know here or submit a ticket to our help desk and we will get it taken care of. Sincerely, Ashley Reece.

Noté 5 sur 5 étoiles

I have used GrowJoy for many years as…

I have used GrowJoy for many years as my ‘go to’ for online plants. Great selection, frequent sales, awesome customer service and best online plant packing by far. Plants always arrive happy and healthy, and if by chance a delay occurred and plants suffered their customer service is always excellent! These past few years have been a struggle for all of us due to current pandemic. GrowJoy has obviously struggled as well, to maintain their stellar reputation. The negative comments are not their norm as I have been a satisfied customer for many, many years. Please allow them some grace during this difficult time and give them the chance to make it up to you ❤️

3 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Healthy plants!

I ordered plants late in the season and they still arrived healthy and started growing like crazy as soon as I planted them. It's almost October and they're still blooming! Very happy with my purchase and already pre ordered more for next spring.

28 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I ordered some Mini Belle Rainbow Sweet…

I ordered some Mini Belle Rainbow Sweet Pepper Plants (2) from GrowJoy and received them on time this year (2021). They have done great, they each grew to almost 4 1/2 feet high and had a bunch of peppers on each one. Only thing was they were suppose to be colors of red, orange, yellow but they only turn out that everyone of them turned out to be orange color. BUT they were still great!

28 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Plants are Thriving in the Ground

I’ve ordered from GrowJoy at least five times that I can remember and had an issue one time. I sent an email with my complaint and received an automated reply that my email may not be answered for 2-3 weeks. I waited four weeks before I sent another email (because my first hadn’t been responded to yet.) Ashley responded, I received an explanation of why their response took so long, an apology, and a refund. Not perfect, but mistakes happen and I’m willing to keep giving GrowJoy my business because the plants I’ve received were always good and are now thriving in the ground. And they handled my complaint to my satisfaction.

27 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Never shopping big box stores again

This was my first experience with GrowJoy but it will not be my last. My plants arrived well packaged and all grew like wildfire once planted. I ordered both herbs and veggie plants. They were a little late due to COVID I'm sure, but that did not detract from the overall quality of the products. I ordered early and again I am 100% happy with my decision to shop here. What I received and how they grew surpassed anything I have ever received from the big box stores, and even from a local garden center. Organic and disease-free is the way to go for me, at least as far as my plants are concerned.

27 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

I am 82 and have ordered online from…

I am 82 and have ordered online from Growjoy for several years. I cannot imagine ordering flowers from any other online outlet. The only time I had a problem was a couple of years ago and they took care of it immediately. Suggestion for everyone - if you have a problem try sending them an email prior to screaming online.

Great Company.

27 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Company appears to have fully recovered.

These are chaotic times. I was one of those customers who questioned the lack of responsiveness earlier this year. Since then there has been a complete turnaround. GrowJoy freely communicates. My last plant order of a perennial was fulfilled in time and is thriving.

27 septembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Very dissatisfied with every aspect of my purchase

Ordered this spring and my plants arrived very late. Both petunias I ordered arrived dead. Bogonovilla arrived in poor condition and died shortly after. My lofos was healthy but due to slow start just now started to bloom and it is lovely, unfortunately it's freeze time in North Dakota. I sent 2 emails with no replies. Last time I order from Grow joy. I basically wasted $50. I could have bought a beautiful lofus at the local greenhouse in May and enjoyed it all summer long . Ill buy local from now on.

18 septembre 2021
Avis spontané
Logo de GrowJoy

Réponse de GrowJoy

Hello Priscilla, I cannot apologize enough for the lack of communication from us and that your plants arrived in poor condition. This year has been unlike any other and we have had many obstacles thrown our way. This is no excuse for our lack of commutation. I created a ticket in our system for you, so that we can make sure you are taken care of. You should receive an email soon, if that's not the case. Please let me know. Sincerely, Ashley Reece.

Noté 5 sur 5 étoiles

I had order twice from Growjoy

I had order twice from Growjoy, they did a great job sending my plants, fast service and well packed, my Bougainvillea arrived healthy, I had it transplanted and now growing beautifully, high recommended, will continue to do business with them in the future.

15 septembre 2021
Avis spontané

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