Gsequestrian Avis 

Placed an order 6 weeks ago and still received nothing, again like previous reviews they told me Royal Mail have lost it then told it can take up to 30 days to sort out the issue and told then they would refund my money. Have heard nothing. Buyer beware! I smell a rat!

Items delivered quickly. 1 item arrived to me faulty and being messed around trying to get a full refund. Would not recommend painful refund process for an item that was clearly sent faulty. Would not order again would rather pay more for an item and give business elsewhere with good customer service.

Fantastic service, great product, great comms!

If I could give this company zero stars I would. I placed an order before Christmas, for items that were supposedly in stock and would be with me in time for Christmas. Nearly 3 weeks later, there is absolutely no sign of the items. All the company can tell me is that they've had a "technical difficulty" and they're "investigating" what has happened to my order. They've tried to push the blame on to Royal Mail, but when I check the tracking number on the RM website, RM say they're still waiting for the parcel. Interestingly, every time I contact GS Equestrian, the despatch information seems to update at their end, but not at RM's end. I also made a comment about this poor service on GS Equestrian's Instagram page and that was deleted... so clearly this company has something to hide. My advice: look and spend your money elsewhere because this company behaves very badly and doesn't rectify any issues quickly at all, despite holding on to your money. It's disgraceful, and is blatant theft, and it seems there are others who have had the same experience. Avoid, avoid, avoid.

Awful service, terrible customer service I am now going though the financial ombudsman as I ordered three items over 2 months ago which did not arrive I immediately contacted them they raised a claim with rm and are still telling my that these item may still arrive so therefore will not issue a refund. I will NEVER use this company again

Dreadful experience of purchasing a faulty coat recommended by Horse and Hound. I’d never use this company again. Any idea how I can take the matter further? I’ve still got the faulty coat as they require return before replacement. Having gone through this before I know the wait is lengthy and I need the coat. I’ve tried calling and emailing but they just robotically recite the company policy.

Having exactly the same experience as the review by 'customer 1'. Ordered a couple of items for Christmas on 4th Dec, after a number of days with no update, chased up the order, then received a dispatch notification and a Royal Mail tracking number. A week later after chasing them again and the tracking showing as Royal Mail still awaiting parcel, chased again to be told they will chase up with RM and to allow 3-5 days. Well surprise, still no show? Maybe, luckily I paid using a payment app so have raised a dispute via them to try and get resolved. Would not recommend!!

Very slow delivery poor lazy service with over priced product waiting a week after payment was made will never buy off here again

8 days and still my order hasn’t been dispatched. Nov 2023

Run by incompetent lying 🤥...
Ordered a pair of rigger boots that are "in stock" after waiting over a week rang the company to be told its being dispatched on the day, received email stating royal mail had the parcel. Now we are a week in to the item being dispatched still no show? Royal mail are awaiting the item so Gsequestrian must of created a label just to stop me chasing an update. Never dealing with this company again. Could of ordered elsewhere with quicker delivery times.

So glad to see other people have had the same experience as me.
Dreadful company doesn't seem to know or care about what they're doing. Spoke to someone on the phone from customer services as they'd sent out the wrong colour dog bed cover. He didn't speak great English, wasn't helpful, all I keep getting from them is send pictures of the one i received and a picture of the one I'd ordered. (Which mysteriously was no longer on there web site), but fortunately the same ad was still on Google with the colour I'd ordered.
Would never order from here again, I suspect this place has been bought by someone else and isn't owned or run by the original owners.

I ordered various rugs for my horses about 6 weeks ago, they arrived in good time but I did not use them straight away. Last week I eventually got around to getting them out and I had ordered two in the wrong size. I tried to call and it did ring off on a couple of occasions so decided to email and this was picked up immediately. They offered an exchange on both rugs despite them being outside of their return period, and one was not in stock in the size I needed, and they have refunded without my asking. I have personally found this to be excellent customer service and will certainly continue to shop here. I am surprised to see some negative reviews. I have had good experiences each time I have used this company, but this is the first time I have needed to return anything and they would have been within their rights to say no. Old school customer service and I will be back!

Awful. Two orders not delivered from over 4 weeks ago. Only when I raised a dispute with the credit card did they contact me. The guy (who advised me that he is in charge of the company, explains a lot) didn’t seem to be able to string a sentence together and was incredibly rude, still no order or a refund!!! Avoid

Placed an order about 10 days ago, still no sign of any email to say they’ve been dispatched, tried to contact several times via Facebook and email and had no reply what so ever. Will never place another order with this company again.

The prices are great. But I ordered well over a week ago. No sign of my parcel. Messaged them on Facebook no reply to my message twice just and automatic message back saying they’d get back to me. I’ve ordered a few times and the delivery gets worse each time. No more money from me.

I bought a rolled leather dog collar & training lead off this company, the lead was faulty & the stitching coming undone. I sent it back two days after finally receiving, the 20th of July. It's now the 11th of August & I'm still waiting for a replacement despite sending several emails & the promise from them, that a lead was on the way..
Terrible company, slow despatch & even slower if their goods are faulty.. 😡

Ordered 3 items parcel arrived sooner than expected. 1 item was missing which when reported was acted on immediately with courtesy. I obviously photographed the parcel to prove situation. Customer services could not have done more I would def choose to go back to them again. It’s not how you r when thingS go well it’s how good you r when there is an issue. Well done GS

Do not trust this company terrible service I bought a summer sheet for my horse and it was too small i sent it back the day after it arrived and they told me i could not return it as i tried it on my horse ! how else do you tell if it fits? and it was in perfect condition but they posted it back to me and refused to refund!!!

Absolutely shocking service, the worst I have ever had ANYWHERE, after 4 days of hearing nothing, I got in touch with them to be told they would be dispatched in a couple of days. Another 3 days later and still no goods and no update. I won't be buying from this company again ,- no customer updates and a wait of over 10 days to dispatch goods is not acceptable. (It still hadn't been dispatched after 2 weeks when I cancelled the order and bought elsewhere )Terrible customer service. Would never use them again!

Really poor customer service week on order still not be dispatch don't trust this company customer service not botherd only to take your money if not going to send goods I want my money back people you been warned about this company go elsewhere