Gsequestrian Avis 

Useless company. Bought Hunter Balmoral Boots via GS website without realising they are not an approved Hunter Boot supplier. Because of this Hunter refused to honour their 2 year warranty when trying to claim for peeling and cracking issues. After wasting over a month in getting an answer from Hunter I contacted GS for help and because i was now 3 weeks outside the 2 year warranty GS refused to assist. Won't ever buy from GS again or Hunter as their boots are poor quality and dont last even when rarely used.

Absolute shower of incompetents. I ordered a pair of wellingtons which were sent to the wrong address. I asked that they should be sent to the correct address once they had been returned. I've just received an email saying that they'd been refunded despite my request. Useless customer services - that dont appear to be joined up in any way to the operations or website of this company. I think it must be subcontracted. Contacting via their livechat doesn't work, despite promising answers within 24 hours - i'm still waiting after 9 days. I've had 14 emails from them - all automated - none of them relevant to the issue at hand..

Absolutely shocking service, the worst I have ever had ANYWHERE, placed an order on the 23 November and after chasing AGAIN today AM for the 3rd 4th time to be told goods are in warehouse and being picked, after chasing PM to be told Boots not available AGAIN till next week so as a gesture of good will remaining items will be sent asap. Asap being should of been sent today like I was told for the 3rd time, absolutely shocking service, no communications what so ever. Waiting a reply email now to find out what asap means for regarding items being sent out, and as it’s 5:15 and they are off line now take it I won’t be getting a reply tonight. I had a order delivered from Italy quicker. More reviews to follow next week until this is resolved as this is absolutely shocking service.

Update 12/12/22 chased again this morning, got an email with tracking number and top to check for update. Email says standard delivery yet email says requested 24hour delivery. Emailed GS 9:20am regarding boots missing from order and if I should chase them as usual or will they contact me. 16:10pm now so I take it the communication hasn’t got any better and don’t care so I’ll be chasing. Apparently goods out for delivery…….. we’ll see. As previous none existent communication and appalling service. Further updates tomorrow to follow.

Ordered some boots in the hope they'd come for when I needed them.. and they did even with the mail strike so super happy! And cheaper than everywhere else for my item :) Thank you so much.

So disappointed with this company. Somewhat delayed delivery of the order, no reason, and fobbed off. I ordered these items five days ago and they are still with the warehouse team and haven't even been posted yet! Items ordered for my daughter's birthday, and now won't arrive on time.

Items ordered from other equine websites are en route or have arrived. When asked about a delivery date, the email reply was ' This order is being processed via our despatch team currently, please look out for a separate email informing you of the full tracking details. Due to orders having to process through our warehouse , we are not always able to see the exact timeframe an order can be processed, though we always advice customers that they will be notified via email once this leaves us.

I was aware of that! I just need a delivery date! :(

Great site, solid customer service. Resolved an issue with a manufacturer with absolutely no fuss. Really impressed (and I wouldn't normally write one of these :)

Brilliant customer service. I emailed regarding a pair of faulty boots and was immediately offered a replacement pair. They arrived in a week and there were no extra delivery costs. Very happy

Fantastic, this is my no.1 go to equestrian store. Good prices, service, selection of products and free delivery over £50. What's not to like!?! :)

I’ve used this company a few times and each time it’s been great but this time i ordered and am still yet to receive the package even though i ordered 2 weeks ago, they have not made an effort to try to contact me about where my package is. I don’t find it good enough especially when i ordered over £50 worth of stuff some of this stuff i desperately needed for my horse so have had to buy it elsewhere. It’s a shame as this company has always had good prices and acceptable delivery times , could just be a one off.

I ordered a coat which arrived quickly. Unfortunately it didn't fit so I had to return it. My refund was processed within two days of me posting the coat back. Very impressed.

This is the second time I’ve used this company. Ordered some boots late Wednesday eve but needed them for Saturday so I emailed them asking if they could be dispatched at quickly as possible. I had a dispatch note on Thursday and they arrived Saturday! Thank you Gsequestrian

Placed my order over two weeks ago. It still has not arrived!! Apparently its been lost in the post. No refund offered. Very poor!

This is the second or third time I’ve ordered from GS Equestrian, and I find they’re fantastic. I placed the order over Christmas, after a couple of days they emailed me and said there may be a bit of a delay. I emailed back and said there was no rush, two days later my order was here. They keep you updated, I actually called them a white ago as I needed help with something, and the lady was lovely. I’ve recommended them to friends and family, I will continue to use them, that’s why I give them a 5 star rating.

Had a great experience here, put in a order for new horse tack, treats and some supplements.

Order came quickly, and when I noticed bridle had been made wrong by manufacturer they got me a new one sent the next day.

Lovely customer service and care.

Will deffo be ordering again.

Great range of items to suit all budgets...

Excellent range of products, which means I can get all the things I want in one place. Prices are very reasonable, and the free postage over £50 is excellent.
Friendly customer service, and items are sent well packaged.

I made an order from this company in July. When the order did not arrive I contacted their customer services several times via email and telephone, each time I was told they would contact the courier to find out where the order was and each time I did not receive any further reply. Only now after I have had to demand a refund have they contacted me again. They have only refunded me the price of the items ordered and not the costs of intenational shipping I paid at the time of ordering. I will not be using this company again.

I wish I could have sent a positive note, but I cannot and it seems like I am not the only one to experience issues. I bought items that said 4-6 day delivery. On the 6th day, I had an email to say 'we have issues with a high quantity of orders and we don’t know when it’ll be delivered'. I didn't think this was fair, as some products I needed for my horse, so I left it two days then emailed to query this as the website says they will notify recipient immediately if packing issues etc., but I didn’t get an email until last day I should have received it!

In response to the email they found time to pack HALF of my order from one warehouse (your packing issues arent my problem). Some items were damaged items (fair enough they’ve sorted this now). Then today, I got an email that the other items are broken so they can’t ship. I go on website stock still says 3 in stock. I email to complain and get a half read response, I didn't pay postage so they won't refund. But the reason I order from GS was 1. Items in stock, 2. Free delivery when I ordered over £50 3. Turnaround time. Seeing as all have failed, I am now stuck two weeks on, having to buy the product elsewhere at my own postage costs. Overall, I am bit tired of having to chase orders I have paid for, not great customer service! Shame as it has some lovely items at good prices. I know things go wrong, but they have messed up and feel like I am being lied to. The discount code to say sorry will be really useful as I don't intend to order again :(

Always delivered in good time. Would recommend this company. Often have discount codes too which is great!

I ordered a rug and within 2 day it was here. Fantastic services and I would use again. I was sceptical because of the other reviews but after my experience I would recommend them to everyone.

Love this site , great range of products, affordable prices, love the reward scheme. Sometimes slight delay in delivery but always here within a week. Love their silicone full seat jodhpurs and recently used my rewards for referring a friend and also for a large salt lick and car air freshener. Happy days. Have recommended it to friends who have been happy with the products