I have been using hair planet extensions for almost 5 years now, my first lot of hair lasted around 18 months, my current set of extensions have been in for around 2 years and just about to buy my t... Voir plus
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I have got my extentions from hair planet for years now, i understand they had got a change up and supposedly the hair would be batter quality. well.... I bought 200g of weft for around £400 jus... Voir plus
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Been using hair planet hair extensions for over 2 years . I absolutely adore this company and their products . Tried nanos and decided to switch for wefts . Absolutely amazing quality. Last weft... Voir plus
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Received my shipment on time as always! Extensions installed on Friday and as soon as they were in my mood lifted. Quality is second to none and I have used this company for my extensions for years n... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Wholesale suppliers of 100% Indian and Russian Remy Human Hair Extensions. Next working day delivery with 2pm cut-off, and Free express shipping on orders over £150. Same Day Click and Collect from our warehouse YO8 5DD. 15% Trade Discount for qualified professionals. Order online at http://www.hairplanet.co.uk
Coordonnées de contact
UNIT 4 BLACKWOOD HALL BUSINESS NORTH DUFFIELD, YO8 5DD, Selby, Royaume-Uni
- 08458382969
- sales@hairplanet.co.uk
- www.hairplanet.co.uk
4,0
Bien
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🚨DON’T Order 🚨 read reviews decline in…
🚨DON’T Order 🚨 read reviews decline in quality 🚨 I would strongly advise anyone considering using this company to think very carefully before placing an order.
I have been a loyal Hair Planet customer and have spent a considerable amount of money with the company over time. I have used their products throughout the time I have had hair extensions, and based on my previous experience, I had every intention of continuing to do so for as long as I wore extensions.
I was so satisfied with my original order that I decided to reorder the exact same product again. Unfortunately, this time the experience was completely different.
Once my extensions had been professionally fitted, we noticed that some of the strands had a noticeable pink tone (reading reviews this is a repeated pattern) I had already paid to have my previous extensions removed and had then paid again for this new order to be professionally fitted. I immediately contacted Hair Planet to ask for help finding a reasonable solution.
I provided photographic evidence of the issue, which clearly showed the pink-toned strands. Rather than being offered a practical solution, I was told that the hair would need to be removed and returned for testing. This would mean me paying yet another professional fitting/removal cost for an issue that I did not cause.
I then suggested what I believed could have been a simple and reasonable solution: adding an alternative blonde to help tone down the pink. Again, I was told I would have to pay for this myself.
At this point, I have to question the customer service approach. I wasn't asking for something unreasonable — I was asking for help resolving an issue with a product that had already been purchased, professionally fitted and clearly shown to have a problem.
What has been particularly disappointing is that, despite being a long-standing and loyal customer who has spent a significant amount with this company, I have felt completely unsupported when something went wrong.
The issue is made even more frustrating by Hair Planet's policy that faulty hair must be returned for testing and that, if a refund or replacement is required, the entire order must be returned. That may be a straightforward process before hair has been fitted, but once extensions have been professionally installed, it creates a significant additional financial and practical burden for the customer.
From a customer-service perspective, this has been one of the most disappointing experiences I have had. I expected a company I had repeatedly chosen and spent a lot of money with to genuinely want to find a solution and retain my custom.
Instead, I have been left feeling that the priority is the process and additional cost to the customer rather than resolving the problem.
If you are considering purchasing from Hair Planet, I would strongly recommend that you carefully consider what happens if you experience a problem after the hair has been professionally fitted, because based on my experience, getting a satisfactory resolution can be extremely difficult and potentially very costly.
21 septembre 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointment, especially given your many years as a loyal HairPlanet customer.
We understand how frustrating it is to experience a colour change after your hair extensions have been fitted, and we appreciate that returning the hair is inconvenient.
While the photographs you provided show the discolouration, they cannot reveal the underlying cause or determine if it is related to the manufacturing process. To provide a fair and accurate resolution, we would require an opportunity to physically examine and test the hair.
Once we receive the hair, our fault-testing process usually takes around 3–4 working days. We’ll assess the condition of the hair, including its porosity, elasticity and pH levels, and we’ll also compare it with the relevant batch of hair to check for any inconsistencies.
If our assessment confirms a manufacturing fault, we will gladly arrange a replacement or refund in accordance with our terms and conditions.
We take these matters seriously and never assume an issue is not a manufacturing defect without a thorough inspection. Over our 16 years in business, HairPlanet has taken great pride in maintaining strong, trusted relationships with our customers, professional stylists, and manufacturing partners. Our assessment process is designed to find answers, not to dismiss concerns or make raising a complaint difficult.
If you choose to return the hair for testing, we would be glad to examine it and work toward a resolution for you.
- Team HairPlanet
Wouldn't use any other company.
I have been using hair planet extensions for almost 5 years now, my first lot of hair lasted around 18 months, my current set of extensions have been in for around 2 years and just about to buy my third lot of hair.
This hair has lost its colour understandably after constant use for 2 years, but I can't fault the hair at all. Always a good result and I always get lovely comments about my hair. It has transformed my fine thin hair to fuller thicker hair.
21 septembre 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for such a lovely review. It really means a lot to us that you’ve been using HairPlanet for nearly 5 years!
We’re so pleased to hear how much you’ve loved your hair and that it’s given you the fuller, thicker look you wanted. It’s also so lovely to hear that you’re still getting compliments on your hair after all this time.
We really appreciate your support and couldn’t be happier to have you as part of the HairPlanet family.
We hope you love your third set just as much!
- Team HairPlanet
Terrible quality
I have got my extentions from hair planet for years now, i understand they had got a change up and supposedly the hair would be batter quality. well....
I bought 200g of weft for around £400 just 3 months ago!!!!! I take good care of my hair and use expensive shampoo and conditioner and the quality is absolutely shocking. The colour has completely changed to orange, it is constantly tangled, its ratty, it's lost length and thickness in just 3 months! Im beyond disappointed as I had saved this money to treat myself before I go on maternity to have nice hair. But left disappointed with orange, ratty extentions and £400 down!
Order number: HP160733
16 septembre 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Hi Laura,
Thank you for getting in touch with us and for taking the time to explain what has happened with your recent hair purchase.
We’re genuinely sorry to hear how disappointed you’ve been. We completely understand how upsetting this must be, especially as you’ve been a loyal HairPlanet customer for many years and had saved up to treat yourself before going on maternity leave. We know that spending around £400 on 200g of hair is a significant purchase, and it’s really disappointing when the hair doesn’t live up to your expectations.
We really do value our customers and always want you to feel confident in the hair you purchase from us. We’ve been working with our suppliers for over 16 years and have built strong relationships to help us maintain the quality of our hair. As our extensions are made from natural human hair, every set can have slightly different characteristics, including texture, colour and how the hair behaves over time.
If you report issues such as excessive shedding, dryness, matting, discolouration, or breakage, our team will ask you to return the affected hair for assessment. We ask to examine the hair to determine the cause as hair can behave this way for several reasons. The best way for us to do this is to have the hair returned to us so our team can physically examine it. If you could contact us at sales@hairplanet.co.uk with your order details, we can arrange the next steps for you.
Once we receive the hair, our fault-testing process usually takes around 3–4 working days. We’ll assess the condition of the hair, including its porosity, elasticity and pH levels, and we’ll also compare it with the relevant batch of hair to check for any inconsistencies.
We appreciate that sending the hair back may be inconvenient, but unfortunately, we can’t make a fair assessment of whether there is a manufacturing fault without examining the hair in person.
Photographs are always welcome and can be helpful for us to see what you have experienced, but physically examining the hair allows our team to properly assess its condition, including its elasticity and porosity, and compare this against the relevant batch information. This gives us a much better understanding of whether there is an actual abnormality with the hair rather than making assumptions.
Most importantly, we’re really sorry that your experience this time has been so disappointing. We truly appreciate that you’ve been shopping with HairPlanet for many years, and we understand that this wasn’t just an ordinary purchase for you — it was something you had saved for and were looking forward to enjoying before starting your maternity leave.
We’d really like the opportunity to take a proper look at the hair and hopefully get to the bottom of what has happened for you. If you are happy to contact our team with your name and order reference, we would be happy to identify your previous correspondence and look into the concerns you have raised further.
- Team HairPlanet
Extremely disappointing decline in…
Extremely disappointing decline in quality. long-standing customer experience should not be dismissed.
I am writing this review because I think potential customers and, particularly, professional extensionists need to be aware of my experience with Hair Planet.
My hairdresser has used Hair Planet extensions successfully for years. She is experienced with the product, knows how it should perform and, historically, has had no reason to question its quality.
Unfortunately, my current extensions have been completely different.
Despite appropriate fitting and aftercare, the hair has shed excessively, knotted, tangled and matted, over shed and lost most of the length. It has deteriorated far sooner than either my hairdresser or I would reasonably have expected. This isn’t simply a case of somebody trying extensions for the first time and not knowing how to care for them.
More concerningly, I am not the only person reporting this.🤬🤬
There are publicly available reviews from other long-standing Hair Planet customers and professionals describing remarkably similar experiences , including hair becoming dry, shedding, matting, swelling and breaking after years of previously using the company without these problems.
My hairdresser has also had another client experience problems.
Hair Planet has stated in correspondence that there have been no changes to its manufacturing or supply process and that it has used the same supply chain for 15 years.
That may be their position, but it does not explain why established customers who previously used the product successfully are now independently reporting very similar deterioration.
The complaints procedure is also extremely frustrating.
Hair Planet requires faulty hair to be returned for testing and, if a refund or replacement for the whole order is sought, requires the entire affected product to be returned.
Think about how that works in reality for professionally fitted extensions.
The client has already paid for the hair and professional fitting. The extensions then begin shedding, matting or deteriorating. In order to pursue a full claim, the professional potentially has to remove an entire head of extensions, leaving their client without the service they paid for, and return all of the affected hair for Hair Planet to determine whether it considers its own product faulty.
And how exactly is a customer or hairdresser supposed to return hair that has already shed from the extensions during wear?
Ironically, Hair Planet itself has previously stated publicly that some initial shedding can be normal. That makes a requirement to return the affected product “in full” particularly difficult to understand where shedding is one of the very faults being complained about.
I completely appreciate that not every complaint means a product is defective, and Hair Planet continues to have many customers who are happy with its products. But when experienced, long-standing customers and professionals who previously had no problems begin reporting similar issues, I would expect a supplier to be genuinely interested in understanding why, rather than simply relying on the fact that its supply chain has not changed.
My hairdresser has now been put in an awful position. She trusted and recommended this brand because of years of good experience with it. She fitted the product in good faith and is now left dealing with unhappy clients and hair that isn’t performing as she reasonably expected.
I don’t blame my hairdresser. In fact, her years of successful experience with Hair Planet are one of the main reasons I am questioning the product.
Something is clearly not right with my set of extensions, and the existence of other recent, very similar experiences is concerning.
I would strongly encourage Hair Planet to look beyond simply asking whether a supplier or manufacturing process has formally “changed” and investigate whether there has been any variation in raw hair quality, processing, coatings, batch quality, sourcing within the existing supply chain or quality control tolerances.
Until there is a satisfactory explanation, I personally would not purchase Hair Planet extensions again, and I would advise anyone considering them to read the recent reviews and make their own informed decision.
After years of my hairdresser being able to trust and recommend the brand, that is incredibly disappointing.
31 janvier 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Hi Rachel,
We’re genuinely sorry to read how disappointed you are, particularly given the many years your hairdresser has used and recommended HairPlanet successfully. We completely understand why experiencing problems with a set of extensions after previously having confidence in our hair would be frustrating and concerning.
Unfortunately, your review has been submitted under the name “Rachel” without an order reference or any other details that allow us to identify the purchase or locate any previous correspondence you may have had with our team. We therefore don’t want to make assumptions about your individual case or the advice you may already have received.
We would, however, like to reassure you that our assessment process is not intended to dismiss concerns or make it difficult to raise a complaint. When issues such as excessive shedding, matting, tangling or deterioration are reported, we need the opportunity to physically examine the affected hair. Photographs and descriptions are helpful, but they cannot always establish why an issue has occurred.
We completely appreciate your point about the practicalities of returning professionally fitted extensions. To clarify, where shedding is part of the concern, we would never expect someone to retrieve and return individual strands that have already been lost during wear. We simply ask for the affected hair that remains available so it can be properly assessed.
HairPlanet has been trading for 16 years and we have maintained relationships with the same two factories throughout that time. However, this does not mean we assume a product can never develop a fault, nor do we dismiss concerns because our supply chain has remained consistent. Customer feedback is important to us and reported issues are considered alongside our ongoing quality control and the wider experience across the thousands of orders we supply.
We’re particularly disappointed to hear that this experience has affected the confidence your hairdresser has built in HairPlanet over many years. Our long-standing customers and professional extensionists are incredibly important to us, and we certainly don’t want anyone to feel their concerns aren’t being heard.
Rachel, if you are happy to contact our team with your full name and the relevant order details, we would be happy to look into this further and review the concerns you have raised.
HairPlanet
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for the lovely 5-star review! We’re so pleased to hear you’ve had such a great experience with HairPlanet. We really appreciate your support.
HairPlanet
Awful
Awful . I have worn hair planet for years and used it on my clients . The past 12/18 months the hair is absolutely awful . Dry, shredding, matting , swelling , breaking . It is not the same as it used to be regardless of what they say . Iv been ignored or refused a refund . Paid £500+ on my hair which is only weeks old and ready for the bin . Shocking quality for the price . Everyone has commented how bad my hair looks . Awful . Avoid . It’s the end of an era for me . Living off past reviews .
6 juillet 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Hi,
We’re genuinely sorry to read this, particularly as you say you have used HairPlanet for many years, both personally and for your own clients. We completely understand how disappointing it would be to experience problems with hair when you’ve previously used and trusted our products for such a long time.
Unfortunately, this review has been submitted simply as “customer”, with no name, order reference or contact details that allow us to identify you, your £500+ order, or any previous correspondence with our team. Because of this, we’re unable to review the circumstances surrounding your comments about being ignored or refused a refund, and we wouldn’t want to make assumptions about what has happened.
HairPlanet has been trading for 16 years and continues to work with the same two factories we have worked with throughout that time. We have not changed manufacturers or deliberately changed the specification of our hair. That said, this doesn’t mean we assume that an individual product can never develop a fault, and concerns about quality are taken seriously.
Where issues such as excessive shedding, dryness, matting or breakage are reported, our team will ask for the affected hair to be returned for assessment. This is important as there can be a number of reasons why hair may behave in this way, and we need to physically examine it before determining the cause or reaching a decision regarding a refund or replacement.
We’re particularly disappointed to hear that, after years of using HairPlanet, you now feel you can no longer recommend us. Long-standing customers and professional extensionists are extremely important to our business, and feedback from customers who know our products well is something we take seriously.
If you are happy to contact our team with your name and order reference, we would be happy to identify your previous correspondence and look into the concerns you have raised further.
HairPlanet
Never a bad hair day…….
Received my shipment on time as always! Extensions installed on Friday and as soon as they were in my mood lifted.
Quality is second to none and I have used this company for my extensions for years now. I recommend Hair Planet to anyone serious about getting extensions.
17 juin 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Thank you so much, Carol! What a lovely review to read. We love hearing that having your new extensions fitted gave you such a lift!
It means so much to us that you’ve trusted HairPlanet for your extensions for so many years, and we really appreciate you continuing to recommend us to others.
Thank you for your continued support, Carol, and we hope you enjoy your gorgeous new hair!
HairPlanet
Fantastic experience
Amazing and friendly staff ,variety of products to choose from ,great hair quality highly recommend xx
16 février 2026
Réponse de Hair Planet Hair Extensions LTD
Thank you so much for the lovely review! ❤️ We’re so pleased you’ve been happy with both the quality of our hair and the range we offer. We’ll also make sure your kind words are passed on to the team – they’ll really appreciate it!
Thank you for recommending HairPlanet and for your support xx
HairPlanet
Réponse de Hair Planet Hair Extensions LTD
Good morning Anne,
Thank you for taking the time to write a lovely review! We really appreciate it!
- Team HairPlanet
This company are awful
This company are awful, the hair sold caused a serious matt to my own hair. I approached the company and have attached that apparently there own hair last three months only. DO NOT USE THE HAIR FROM THIS COMPANY
This is what they wrote to respond to my complaint
Thank you for contacting us regarding the concerns you've experienced with your hair extensions. We appreciate your feedback and have taken the time to thoroughly inspect the extensions you returned. Our evaluation included a series of tests explicitly measuring porosity, elasticity, pressure, and pH levels. We can confirm that these assessments did not indicate any manufacturing defects. Additionally, we cross-checked your extensions against our existing stock to ensure everything aligns with the quality we strive to provide.
Light shedding is very common initially as the hair is vacuum-packed, however this should not be excessive. The hair weighed 130 grams which would not indicate excessive shedding. As a result, in line with our company policy, we are unable to offer a refund or replacement on this occasion. As no manufacturing fault is present on the hair, this will be returned to you.
We would like to confirm that we are a business committed to diversity, equality, and fair treatment for all customers. Every case we receive is assessed consistently and fairly, based solely on the condition of the product and the findings of our quality checks, in accordance with our terms and conditions.
To help ensure the longevity of your hair extensions, we strongly recommend consulting our aftercare guidelines. Standard retail products often fail to cater to the specific needs of hair extensions, which can negatively impact their lifespan and overall appearance.
As stated in our terms and conditions, hair extensions can last up to three months with the correct care, especially if you maintain regular trims and follow the suggested maintenance routines. For your convenience, I have provided a link to our comprehensive aftercare guidelines below:
9 janvier 2026
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Hi Donna,
We’re very sorry to hear how unhappy you have been with your experience and we completely appreciate how upsetting it must have been to experience matting whilst wearing your extensions.
As you’ve included our previous correspondence in your review, we can confirm that in this instance we were able to investigate your complaint and physically assess the hair you returned to us. The extensions underwent a number of quality checks, including testing for porosity, elasticity, pressure and pH levels, as well as being compared against our existing stock. Unfortunately, those assessments did not identify a manufacturing fault with the hair, which is why we were unable to offer a refund or replacement on this occasion.
We would also like to clarify the reference to three months, as we feel this could be misunderstood from your review. We do not state that our hair will “only last three months”. The lifespan of human hair extensions can vary considerably depending on the extension method, wear, maintenance, aftercare, products used and other individual factors. Our guidance provides customers with realistic expectations rather than a guarantee that the hair will cease to be usable after a particular period.
We never like having to tell a customer that we’re unable to uphold a complaint, particularly when they have had an experience they are unhappy with. However, we do have to base our decision on the results of the assessment carried out on the returned product and apply the same process consistently to all customers.
We’re sorry that the outcome of your assessment wasn’t the one you had hoped for, Donna, but please be assured that your complaint was taken seriously and the concerns you raised were fully investigated by our team.
HairPlanet
6 years ago ordered from here ,silver…
6 years ago ordered from here ,silver colour. But last year november I ordered silver colour but this not same! Change pictures and to cheat costumers! Never more order more! Everybody need triple check because now fake colours.
28 novembre 2025
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Thank you for taking the time to share your feedback. We’re truly sorry to hear that the silver shade you received did not meet your expectations, especially given your previous positive experience with us.
At HairPlanet, we supply only 100% human hair products. As part of the manufacturing process, each batch is individually bleached and colour-treated to achieve the available shades. Due to this, slight colour variations can occur between batches, and there may be subtle semitonal differences compared to colour rings, shade charts, or past purchases. This is an inherent characteristic of working with genuine human hair, not an attempt to mislead customers, and we certainly do not supply “fake” colours.
With this in mind, we offer all customers 14 days to fully inspect their purchase and decide whether it is suitable for their intended use before installing or fitting it into a client’s hair. If the product is not suitable for any reason, we provide a no-quibble return policy.
To initiate a return, simply:
Send the item to the address below
Include your name, address, date of order, and whether you would prefer a refund or an exchange
Refunds and exchanges are processed within 24 hours of receipt.
Please ensure the item is unused and in its original retail packaging, and we recommend using a trackable return method for peace of mind.
If you require further assistance with shade matching, our experienced team is always happy to help guide you to the closest or most suitable shade before ordering.
We genuinely value your feedback and hope we can restore your confidence in HairPlanet.
Kindest regards,
The HairPlanet Team
I am extremely disappointed with my…
I am extremely disappointed with my experience with Hair Planet.
I paid £200 plus for hair extensions, only for them to be cut extremely poorly, resulting in me losing around 3 inches of length. The cut was an absolute mess and not what I paid for or expected.
When I contacted Hair Planet for support, I was shocked by their response. Instead of offering a reasonable solution, they insisted that I would need to remove the extensions and send them back before they would even consider helping. This is completely impractical, as I’ve already paid for fitting and cutting, and removing them would leave me out of pocket even more.
There was no willingness to take responsibility, no attempt to offer a partial refund, replacement, or professional resolution. The lack of empathy and customer care has caused me significant stress.
The hair is really good quality. The cut was the issue.
For a company selling premium-priced hair, the quality control and aftercare are unacceptable. I would strongly advise others to think carefully before purchasing.
In response to your reply. The hair was not as described. You only advertise a zoomed in picture of all hair and not the ends (i would upload a picture if I could) i have sent you lots of photos that you wont seem to acknowledge. The ends of the extensions are really bad as I have stated and shown. The quality is the hair is great, but other suppliers sell great hair without obviously chopped ends.
Like I stated, that was £200 I have lost out on. Also, please dont lie. The hair was not how it normally is. I have bought hair from hair planet atleast 6 times prior. Hair comes blended at the bottom, never ever chopped like that.
15 décembre 2025
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Good afternoon Katie,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you are disappointed with your experience and appreciate the opportunity to clarify our position publicly.
Further to your review and recent communication, the hair extensions supplied were provided exactly as described and are intended strictly for professional use only. As clearly outlined on our website and product information, all fitting, cutting, and blending must be carried out by a qualified stylist. These services are independent of Hair Planet and are not provided or overseen by us.
Once hair extensions have been cut, fitted or altered by a third party, we are unfortunately unable to take responsibility for the outcome of that work, including any loss of length or dissatisfaction with the cut or blend. Any concerns relating to this aspect would need to be addressed directly with the stylist who performed the service.
When a product fault is alleged, our policy requires the item to be returned for inspection in order for us to fairly and accurately assess whether a manufacturing issue is present. This is a standard quality control procedure applied consistently to all customers. Without inspecting the hair in its original condition, we are unable to determine whether a fault exists.
As the extensions were altered through cutting and fitting, and no manufacturing fault has been identified, we are unable to offer a refund or partial refund on this occasion.
We do take customer feedback seriously and remain open to respectful communication should you wish to discuss our products or policies further. Our aim is always to be transparent, fair and consistent for all customers.
Kindest Regards
-Team HairPlanet
Great really good quality x
17 novembre 2025
Réponse de Hair Planet Hair Extensions LTD
Good afternoon Trudie,
Thank you for taking the time to give us 5 stars! We really apprceiate this.
-Team HairPlanet
Been using hair planet hair extensions…
Been using hair planet hair extensions for over 2 years .
I absolutely adore this company and their products .
Tried nanos and decided to switch for wefts . Absolutely amazing quality. Last weft I bought was on 50% off on clearance … basically a steal … hair quality is amazing 💕
Thank you so much guys for amazing products , fast delivery and affordable prices 💕
I refuse to try anyone else’s hair extensions. Anyone looking into trying hair planet - you won’t be disappointed !
8 décembre 2025
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Good afternoon Simona,
Thank you for taking the time to leave such a lovely review! We really appreciate this!
-Team HairPlanet
Never again
I have bought hair from here for over ten years. The quality has gotten progressively worse and also more and more expensive (ridiculously so)
The last two wefts I bought have lasted only a few weeks before MATTING like mad.
They don’t hold a curl no matter what product I used and they also don’t take hair dye. I’d be certain it’s not really human hair.
Customer service is abrasive and nightmarish. A million hoops to jump through to get them to even review the hair.
I will be avoiding from now on.
Terrible hair. Terrible service. Ridiculous postage charge.
1/5 star
6 décembre 2025
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Hi Leanne! Thank you for taking the time to give us a 5 star review! We appreciate this!
-Team HairPlanet
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I’ve always bought my hair extensions from a shop, but I decided to give Hair Planet a try — and I wasn’t disappointed! I purchased Indian Remy human hair on a weft, and the colour was exactly what I expected. The quality is amazing, and I was so pleased when they arrived.
I actually received more grams of hair and a longer length for less money than I usually pay. I thought the real test would be when I washed them, expecting they might tangle, but they washed beautifully and stayed silky smooth.
I’m so glad I took a chance — I got longer, thicker hair for a great price. Delivery was quick, and I honestly have no complaints at all. I’ll definitely be buying my next set from Hair Planet and highly recommend them
2 octobre 2025
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Thank you for taking the time to leave such a lovely review and we appreciate the support! We look foward to serve you again in the future!
-Team HairPlanet
Good quality hair
Good quality hair, quick dispatch. I have been using hairplanet for years & never had any issues. Customer service is great
19 mai 2025
Réponse de Hair Planet Hair Extensions LTD
Thank you for taking the time to provide a review. Your feedback is highly valuable and plays a crucial role in our efforts to improve. Your encouraging remarks motivate our team to continually enhance our services. We sincerely appreciate your support and look forward to the opportunity to serve you again in the future.
-Team HairPlanet
Shedding too much!
Purchased a weft for the first time via my hairdresser as I usually get nanos & fancied a change but sadly the hair was shedding as soon as it was fitted…we initially thought it was because the weft had to be cut to size and wasnt sealed but after my hairdresser sealed the weft after the 8 week fitting it’s still shedding rather a lot and has thinned out. In my opinion it’s far too expensive for the quality of hair received PLUS the shade I purchased was 1001 (white blonde) but after washing has now gone more shade 60 (yellow blonde) which needs to be toned resulting in further damage of the hair! very disappointing and will purchase elsewhere next time.
27 juin 2025
Avis spontané
Réponse de Hair Planet Hair Extensions LTD
Hi Verity thank you for taking the time to share your feedback. We’re very sorry to hear about your experience, as this is not the standard we strive to deliver. Shedding can sometimes occur when a weft is cut to size, but it should be minimal once properly sealed, so we’d really like to look into this further for you.
Regarding the colour change, lighter shades—particularly white blondes—can sometimes alter slightly after washing due to external factors such as water minerals, products used, or heat styling. That said, your satisfaction is our priority, and we’d love the chance to make this right.
If you could please reach out to our customer care team at customerservices@hairplanet.co.uk as we cannot find a live order for you on our system and we’ll be happy to investigate and work on a suitable resolution for you.
Team HairPlanet
Good recommendations
7 juillet 2025
Réponse de Hair Planet Hair Extensions LTD
Thank you for taking the time to leave such a lovely 5 star review
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