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Réponse de HairZing

20 juil. 2021

شكرًا لإعلامنا بأنك تستمتع بتصفيف الشعر. الجو حار في كل مكان الآن ويسعدنا أن نعرف في مكان ما كنت ترتدي تصفيف الشعر!
أصدقاؤك في Team ZIng. :)
shkran li'iielamina bi'anak tastamtie bitasfif alshaera. aljawi har fi kuli makan alan wayaseiduna 'an naerif fi makan ma kunt tartadi tasfif alshier!
'asdiqawuk fi Team ZIng. :)

Réponse de HairZing

23 mai 2021

Lorna-
Just replied to your other review and want you to know based on how you describe your hair---HairZing will definitely work for you. If it doesn't we will immediately refund your money.

I designed HairZing to solve my own personal hair challenges (which are too many to list in less than a Stephen King novel). I have found that because wonderful women blessed with thin hair are not raised being able to do much with our hair, there is a learning curve at the beginning.

We are also an R&D and manufacturing company, constantly doing research and testing new concepts for challenging hair that nothing else gently and securely holds. I mention this because perhaps you might want to test some new fine/thin hair items that are not yet available on the market...? We thrive on genuine feedback and since we create every HairZing from scratch---there's a lot to learn from women who "field test" new ideas and give us candid feedback.

We will discuss when we talk.
Best-Francesca at Team Zing

Réponse de HairZing

23 mai 2021

Jessica-
Apologies for getting back to you later than usual. We are in a growth phase and understaffed at the same time so are experiencing technical difficulties. However, no excuses. We will take care of this immediately.
It's Sunday now and I imagine you are drinking margaritas in the sunshine with your friends and family, so will call you first thing tomorrow morning and get it straightened out.

My direct office landline is 510-531-4799 in case you need to reach me for any reason.
Thanks-
Francesca on Team Zing francesca.kuglen@hairzing.com

Réponse de HairZing

23 mai 2021

Spongie-
Our apologies. I am refunding your purchase price right now, you will receive a notification separately so you can track it. We are in a growth spurt and really understaffed. Please accept my apologies on behalf of the company.

I also have thin hair -- some might unkindly say I have a scalp thinly covered by hair follicles. It's also baby fine so I know the struggle.
I mention this because I wear HairZing all the time, and find the problem most "fine hair women" like us have is not holding the first comb in place and s-t-r-e-t-c-h-i-n-g the second comb enough.

I keep the first comb by my ear and stretch the second (without letting the first one move) almost to my other ear before turning it down and letting it touch my scalp. Then I let the second comb go--and it fills with hair and stops naturally on its own.

The holding power is only activated when the bands are stretched, and a lot of women don't realize that. When the combs are pushed together, it stops the holding action immediately.

We are refunding your money and also hoping you will keep the HairZing you have and give it another try, or gift it to someone else you think might enjoy wearing it.

Warmly-
Francesca at Team Zing

Réponse de HairZing

Actualisé le 24 mai 2021

Anne-
We appreciate your feedback! Thanks for taking the time to let us know. As an R&D Manufacturer we live for customer comments because they help us change and develop products.

You purchased the large Banana Comb with flexible wire teeth. We know the wire feels softer than what you might be used to but the reason we use it is because that caliber of wire flexes and moves around thick roots without damaging them.

One of the most damaging aspects of traditional hair accessories is that they are firm and un-yielding ( EX: thick hard plastic and stamped flat metal) that when they come in contact with the supple fragility of women's hair---it's usually the hair follicle which takes the hit and breaks. Hard materials can act like scissors and literally slice hair, but since it happens at the roots, women don't realize what has happened.

Our answer is flexible teeth which are supposed to bend. Just push them back into place after you wear them. We always working towards "perfection" and not quite there yet.

SOOO we keep working at it. Would you be interested in testing other wires and combs as we create them? If so--drop me a line at: francesca.kuglen@hairzing.com. Would love to have you join our Tester Focus Group.

Meanwhile...onward to damage free hair accessories, bras that don't pinch, and shapewear we can breathe in. :)

Francesca and your friends on TeamZing

Réponse de HairZing

23 mai 2021

Lauren-
Thanks for the note. We appreciate hearing from you and glad to know you are out rockin' your Zing as we all emerge from Covid. Have a wonderful summer ahead with your hair up.
Bernadette at Team Zing

Réponse de HairZing

24 mai 2021

Liz-
Thanks! We specifically create that curve by hand (every HairZing is hand woven and beaded) because the comfort starts from the scalp up. If it doesn't hug---it won't be snug.

(That noise you hear is everyone at HairZing groaning at my humor.)

Enjoy the summer ahead.
Bernadette at HairZing

Réponse de HairZing

24 mai 2021

Sonia-
Here's to growing out your hair healthy this summer! Thanks for sharing your story.

Billions of dollars are spent telling women all our hair breakage problems can be handled by coating our hair in lotions. Truth is, no one ever mentions that putting hair into a ponytail with an elastic or even a tight covered fabric band does MORE PROVEN HAIR DAMAGE than almost anything else we can do.

Seriously. We love science.

Ponytails are awesome for quickness and convenience, but putting the kind of pressure on hair they take to keep up ---damages hair. Not only are our roots pulled tight, the crease left behind is our hair crying out for mercy.

We are happy you chose HairZing for your ponytails because it takes all the pressure off . Your hair can grow & thrive. Naturally. Faster. Healthier. Well done girlfriend!

Your admirers at HairZing!

Réponse de HairZing

24 mai 2021

Debora-
Just checked to see what you ordered and both are very popular. Really interested to see how you like them once you pop them into your hair.

Also thanks for giving us another chance. Every HairZing is handmade and if anything ever goes wrong, we promise to always stand behind the quality of HairZing. Your money is safe.
Enjoy-
The HairZing Team

Réponse de HairZing

24 mai 2021

Deborah-
We feel pretty confident your HairZing loves you back more. So do we. The style you chose has a hint of bling and looks beautiful in the sun, so we anticipate you having an amazing summer ahead with flocks of people complimenting your hair.
Enjoy the looks.
Your friends at HairZing