Halfords Mobile Expert Avis 

Matt was very helpful and informative - real asset to their team - driving all the way from tonbridge area - Matt was very efficient and knowledgeable and any company would be lucky to have him

Serious Safety Failure & Technician Incompetence – Avoid This Service

I am posting this review to warn future customers after an extremely serious and dangerous failure following a tyre fitting carried out by Halfords on the Drive in November.

Two new tyres were fitted, and the service was explicitly booked and paid for to include new valves. This is a basic and essential safety requirement for any competent tyre fitting.

Just days later, one of these tyres suddenly and violently deflated whilst driving.

An inspection by an independent garage confirmed that the old valves had been reused on both tyres. This is clear evidence of technician incompetence and negligence, as valve replacement is one of the most fundamental steps in tyre fitting — especially when it has been paid for. Photographic evidence exists, and the failed valve has been retained.

The technician completed both tyres in under 20 minutes, and CCTV evidence supports that the valves were not changed at all. This strongly suggests the work was rushed, corners were cut, and essential safety procedures were ignored.

As a direct result of this failure:

A replacement tyre costing £120 had to be purchased

The remaining valve also required replacement (£20)

Unpaid wages (£80) because the vehicle was unsafe to drive for part of the day.

This is not a minor error. Reusing old valves on new tyres can and did lead to sudden air loss, putting lives at risk. This level of incompetence in safety-critical work is unacceptable from a national retailer trusted by the public.

I have completely lost confidence in Halfords’ tyre fitting service and would strongly advise customers to check their valves immediately or avoid this service altogether.

Lies lies lies. Took day off work, tyre fitter didnt show. Arrived next day, fitted 2x tyres but DID NOT FIT NEW VALVES! Also didn't balance properly. Drove van that night for work and tyre blew on A90 130miles from home, it's was the old valve. Numerous call centre calls later a depot manager called with promises of a full refund. Zero refund received. Tried calling call centre again and they'd blocked my number. If you value your life please avoid this excuse of a company at all costs as their incompetence could well be fatal

Farcical. Postponed three times and communication was difficult. National Tyres had to refer to Halfords to find out what was going on and even though Halfords would text with regards to the appointments they told me I had to contact National Tyres.
The fitter was a lovely guy who did the job in minutes but it took over a week for that to happen. The fitters are clearly not happy with the way jobs are booked.

Harvey arrived in good time and replaced two tyres. Very good service, he was very helpful and explained the value of the new tyre vales he had fitted.
Top marks!

Jackk fitted 2 new tyres to my Boxster, he took great care not to damage my alloys and had a friendly professional approach. Would highly recommend Jackk.

Ahmed attended within the promised timescale to fit my new battery. Very professional and polite. Really pleased with this service, would use again. Recommend.

Had a battery replaced under a 5 year guarantee 15 months after initial fitting following breakdown recovery. Customer services very helpful. Fitted on agreed date within time frame. Loss of seat due to a 3 day wait for appointment. 4 stars for customer support, offering replacement, commitment to date and time and professionalism of visiting technician.

Ordered a set of 4 season tyres for my car, Renault Kadjar. They called me, I have ordered the wrong ones as they are commercial tyres. I said, how’s that possible if I ordered from your website with the cars exact matching details, reg, etc.
Okay, he changed it to the right ones. Then the mechanic turns up with the wrong sized tyres. Cancel and reorder. Guess what happened? Another mechanic turns up with the wrong commercial tyres. Joke!

Excellent service slight problem but resolved soon as possible 😎

Absolute rip off, do not use this service, paid a call out charge and on top of that a repair charge for a repair that the service guy said couldn’t be repaired.(6.20pm on a Friday) He was her less than 3mins. Price £65.00
Used a local garage today repaired in half an hour.
Shame on you Halfords.

I'd previously had a very good experience with Tyres on the Drive - so tried to book with them once more. They are now part of Halford so went with it.Booked a tyre replacement - 48 hours to wait but - the technician arrived on time and then rang me to say I had order the right tyre except it was a run-flat - not compatible with my own tyres. He refused to fit the spare so I could drive the car to a local dealer. Totally unhelpful. I talked through the experience with my local Kwik Fit dealership -on their website you have to opt in for run flat, but on the Halford's website you have to opt-out of run flat - I missed this so yes, my error but surely a trained tyre fitter is capable and insured to fit the spare wheel if he can't complete the job?? Never again.

I ordered 4 replacement tyres to be fitted at home. The fitter claimed he had inflated all tyres to 36 PSI. When I went for a drive I checked the pressures. They were actually, 39, 33,35,34. This type of failure could result in the loss of life. Then when I went to equalise the pressures I discovered one of the valves was loose and leaking air rendering the vehicle unusable. Halfords offered to send someone out 5 days later. When I pressed for a more urgent response they assured me the Birmingham Hub Manager would call me back in 30 minutes. After 50 minutes I called back to learn that all the staff at that center had gone home for the day.

Had Owen come to fit new tyres . On time and very polite and efficient. Did an excellent job

Ordered a new 522GW and arranged fitting for today I choose anytime during day as cheapest.
Engineer arrived no phone call to say he was on his way liked it said when booking engineer.
He had a look at my Mercedes sprinter which has been converted with a rear wheelchair ramp etc he said to me his boss had already told him that he won’t be able to install the rear camera or it may incur excessive problems and he won’t be able to install camera.
As vehicle only had one side door I suggested he can get cable along roofline he then said trim had been fitted really well so he couldn’t guarantee the the cable won’t droop down but fitted cable with non showing.
He then connected the power to the 522GW dash cam but plugged it into the sprinter OBM port as kit supplied with camera you can only have either OBM or cig lighter outle no inline fuse wiring which is a better connection option.
Asked the engineer about setting App up on mobile but said I’ve never done it in all my time with Halfords. So if you have no idea how to connect system dash cam to phone you will need help from a member of your family to set up app. I couldn’t understand why the installers have no training on setting up dash cam to phone. My opinion is surely that setting up dash cam is part of the installation process is it not?
When engineer finished he told me the Nextbase Micro Card is faulty and someone will deliver new replacement card either Monday or Tuesday so they don’t even carry any spare micro SD cards. So fingers crossed no body hits my van in the meantime.
Installation seems to be a rush which you cannot blame engineer but Halfords should give engineers full installation training which includes customers App connection and show customer camera and installation is complete. As I paid for full installation but set up not in visit. Myself being a retired engineer installation covers all parts or am I wrong ?. Seems to be a installation rush by the engineer caused by Halfords. Engineer was friendly enough.

Absolutely shocking service – wouldn’t trust them again

Booked in days ago for tyre fitting on our drive, only to receive a phone call on the morning of the appointment saying they “don’t have the correct torque settings for the wheels.” That’s simply not good enough. If that were genuine (which I seriously question), it should have been picked up at the point of booking – not at the last minute when customers have rearranged their entire day around the appointment.

To make matters worse, this is not the first time Halfords have let us down in exactly this way. It feels like a familiar pattern of poor organisation and zero accountability.

Their service is absolutely rubbish. We were left completely stranded with no alternative offered and no urgency whatsoever to resolve the issue they created.

Honestly, if you need tyres fitting, I’d suggest taking the wheels off and getting them done yourself elsewhere. These big companies have become totally unreliable. I certainly won’t be trusting Halfords again.

Booked a mobile battery replacement for my vehicle for Saturday, they gave a timing of 8-8, and at 1900hrs I get a text from a mobile number saying the tech wasn't coming. Phoned up Halfords and they stated there was nothing on the system so they couldn't do anything at that stage, and the next available appointment was on Weds which they can't even book because they can't get hold of the tech. Terrible service when I have work on Monday... I've been completely messed around!

I had a mobile tyre fitting appointment today 29.11.25 and nobody showed up plus on the tracking it shows that my order was complete! I feel literally ripped off and not to mention customer service do not answer or if they do they are full of BS! I need help on how to get my money back!! It feels like a dead end with these creatures !

Battery replacement on driveway booking was easy. Technician arrived in time slot. But amazingly he didn't have a set of jump leads or a charged battery booster. As my car battery is under an electrically powered seat, he couldn't do anything. Nice guy, but ill-equipped. Had to cancel, claim a refund and then call for a recovery vehicle.