Halifax Avis 

Told we are to be moved to Lloyds Bank. If we would like help we could visit a branch of Halifax. Having had an email with the instruction to click on the envelope icon which we could not find we decided to visit our nearest branch. Visiting a branch of Halifax was stated online as a way to access some help. Not so, we use a desktop and no help is available for desktop users. Today yet more emails instructing us to transfer to Lloyds. Logging on once again there is no instruction as to how to move accounts to Lloyds. Time to research other banks.
I now learn that transferring joint accounts is far more complicated than Halifax said. Husband is now a Lloyds customer with all our money. I am in Halifax with stated same balance. In reality I cannot move any money. I don't know if I can even use my debit card. I think this is why our nearest branch would not help with the transfer.
Another inconvenient trip into ghastly Plymouth to try and sort things out. Good thing we are not planning a divorce!

I see the reviews are not very favourable with the Halifax but every time I call the service is exceptional and today, the same. I spoke with Gareth who was very patient with me and all my questions I needed to ask before I understood it all. So thank you Gareth for your time and patience. Waiting time was for 10mins which didn't seem long. And yes the mobile banking app is user friendly. Also they declined a payment leaving my account without my knowledge and when I received the message what they did I was greatful.

We got a letter telling us that Halifax were closing the deed store and that they'd be sending us our deeds. When? How?
Without the deeds, we can't prove ownership of our property, so less than delighted at the lack of information from Halifax.
Impossible to contact Halifax as they don't give an email contact, and the telephone contact doesn't tell you anything you don't already know. There's messaging, but that's only available if you have a live account, which I don't.
The CEO's hardly a shining example either. Two emails sent and neither even acknowledged, never mind replied to.
Not even worth 1 star.

will miss you...
THANK YOU for the many years of banking, always been a great bank to me and the family and thank you for the recent help securing my accounts from cyber attacks I've had to experience! I wish the staff positive wishes through the transition to Lloyds over the coming future
Was a bank I could trust and enjoyed the experiences x

Cant leave a zero but it is warranted, what is going on With the online app ,just round and round in circles can,t talk to a human to save your life, makes me want to just pack in totally and take my business ,And money elsewhere ,absolute Joke.

Clearly trying to rip people off over tiny amounts of money. I closed my account with them and they added a fee to my account after I closed it. £1.95, actually paying this fee was like pulling teeth, passing me to three different departments and having to listen to a load of spiel about all these different services that are available to me before I could simply pay off this tiny bill. I was on the phone for an hour before my fee was paid.

The system is very clearly set up to make people frustrated and give up on paying their fee so they end up accruing interest before they finally get around to paying it.

What a horrible, predatory practice. I'd been banking with Halifax for 10 years and never again.

“I’ve banked with Halifax since 2018, use the Loughborough branch — and credit where credit is due — they’ve been solid and reliable all these years. Everything is straightforward — the app works well, payments and transfers are simple, and whenever I’ve needed help or popped into the branch, the staff have always been polite, clear and really helpful. It’s a bank I trust — no unnecessary hassle, does exactly what it should, and gives me peace of mind managing my money. Happy customer — fair play, they deserve it.”

I recently got myself involved in a financial scam & phoned Halifax to explain and for security guidance.
Dave answered & immediately made me feel at ease & slowly talked me through what my problem was, then promptly & professionally contacted a fellow Halifax colleague (Keith) who then spoke to me at length about the predicament I had gotten myself into.
Throughout the conversations both Dave & Keith continually asked if I needed any other support & that it was there should I require it. I cannot thank these two gentlemen enough for putting me at ease & making me feel safe & secure again. This will not happen to me ever again, so a huge thank you to Halifax & special thanks to Dave & Keith for all they did for me.
Their actions & concerns meant far more than I am able to articulate.

Huge thanks, & God bless you all at Halifax

Awful customer service by phone and very poor online. Would not recommend. Close all the branches and don’t support there customers.

hold up on a 1 pound payment for a test account. Been at for 1hour no one answered. Quiting using this bank for anything else.

Halifax briiliant .. Since the migration to lloyds Bank terrible. Lloyds do nit really care about customers. Close all the local banks, do not expand the number of ref people in the call centres.
Lloyds arrogant attitude is that they are the customer not the other way round.

Halifax debanked The Canary, a progressive independent news organisation. I've just closed my accounts (former Halifax) as I find their ethical and political stance inexcusable.

Hey Halifax building society...when you flash us a come on down get your 5 times your income mortgage why don't u say at the start of the application we don't cater for rich retired people !! 17 mins in they u get the cant go any further question..Employed or self employed??

been trying for 90 mins to log into my halifax on line, ts sipposed to send a text for me to confirm its mr, the text has nit arrived, despite 5 attempts, so called help desk, they asked to try another way, they would send a number to my screen, and to say this number when was called, when i did this was told in correct number, so how do i access my online account?????

Absolutely disgusting. Very quick to take money but not as fast to return it when its an error. Blame everyone but themselves. Get passed from pillar to post and every time told something different. Promised if I did what they said i would get my 600£ back in 24 hours. 1 week later im still waiting. Still no further forward. Disgusting service. Liars.

Halifax are changing their App to Lloyds and we all have to go through the change process. That would be fine if the wretched system worked! I had multiple logon/logouts/ system problems/please try later messages. If the system changeover doesn’t work it’s hardly going to instil customer confidence. For goodness sake test your systems yourselves and don’t foist them on your customers until they work. Halifax and Lloyds are completely useless.

6 minutes of options when trying to contact customer services via phone followed by a 30 minute wait on hold to speak to someone. Lines are always 'particulary busy at the moment' regardless of when you call. I've already switched most accounts to nationwide and am so thankful I'm going.

The worst business I've ever dealt with. I have a deputyship account for my mother and had nothing but problems from documents getting lost in post, rude staff, staff giving wrong information, website giving misinformation, chat giving misinformation, staff giving misinformation, its constant. Ive been 2 months trying to switch over to Lloyds and nobody tries to help, they just firstly blame me, then they when I explain what's happening, they then try to pass the buck on to another department. Nobody understands what their own policy is concerning deputyship accounts, I have to tell them what their own business allows and doesn't allow. This has happened with everyone I have phoned and everyone on the chat, EVERY SINGLE AGENT IN EVERY SINGLE DEPARTMENT! The same thing happens when you contact Halifax or Lloyds. Both banks are appalling.

Worse back ever stay very clear the online message service is the worse
Ever

Closed my account because I can't trust them. Simply, I just wanted to know why my interest rate is much smaller than expected. Realising the discrepancy, the manager called me names for absolutely no reason. He was almost being abusive that I thought it was a scam. Do not invest in their savings account. They don't give you return as promised.