Halifax Avis 

Had to use the message facility to query an unexpected small credit on my account. Over the next 1.5 hours we went backwards and forwards and got nowhere. They didn't read the information I was adding and basically had no idea what to do. What a total farce. All, you want to do is speak to someone, these legacy banks are so far behind Starling, Monzo and Chase in how they quickly deal with customer issues. 0/10

I wish i could give 0 stars. I am beyond angry and insulted. I wanted to make a payment and even after i had answered their very personal and intrusive questions they insisted I was the victim of a romance scam. I have just lost my husband so that was extremly distressing. I spent 3 hours on the phone and 2 hours in branch. Where they made me sit and watch 3 videos on scammers. Even then they refused to release the payment. This was going to a friend over over 30 years. The law and these banks are now treating customers like idiots and 5 year old ones at that. Surely after 70 years i can manage my ow money. That was yesterday and today they have blocked a payment between my accounts.

If you like to wait on a call for 30-40 minutes before someone answers fine!!!!Very poor but delibrate policy by Halifax customer services to avoid your query and hope you go away or use their App which doesn't work.

I recently tried to add my son as an additional cardholder to a credit card I hold with another bank. After several phonecalls, completion of a form they sent me by post, and a five week wait, they said it would only be possible if my son and I went into a branch to prove our identities! A ridiculous waste of time considering we both are long term customers of theirs.
Then I looked in my Halifax app. In the credit card section there is a facility to 'add an additional cardholder'. I entered my son's details, authorised him to be my additional cardholder, and today the card arrived. (It was sent to my address for extra security). He now has the card all ready to use.
A completely different experience to that with the other bank, and it only took a week from the request to the card arriving. Thank you Halifax for this efficient and customer friendly service - it is much appreciated.

Been with them since 2017. They currently don't know their ass from their elbow. They are Suspicious of every payment being made. It takes ages to get through. Incompetence is being polite.

I'm switching over to Reloulte, Halifax has caused me to many problems recently. Useless. All they are interested in is going home at 1700 and getting these useless robots to try and do their work for them.
Mad mad mad Sad times we live in.

Reported unknown transaction , they twist it and ask irrelevant questions trying to blame me and my family saying family must of used my devices. Very unhappy and won’t be staying with this bank

This bank has held my dead relatives money for over a decade, then promised to return it by a defined date when I called in the 2nd week of July, to then then be given zero confirmation, updates or contact.

Then, when I call to discuss my complaint the agent was patronising & extremely rude, interrupting and speaking over me multiple times & asking questions that proved he was not listening in the slightest, almost as if they purposely frustrate you to make you hang up

Halifax is a laughing stock of a bank & I'm so glad I don't have my own account with them. Typical work from home half a job staff as per usual with big companies these days...Shocking truly shocking

I have unauthorised payments taken from my account and cant get through to anyone just waiting after 4 phone calls and waiting to speak to nobody??? What is this mess... I even called yesterday! No proper help and I never had this experience. Still on the phone waiting for someone to answer, spent nearly two hours and still waiting!!!!

Idiots want to send me a code I need s new number joke

Unfortunately I had to give 1 star.
This bank is absolutely useless.
We have a local branch still and this morning I tried to contact to book a face to face appointment to discuss my accounts with a considerable sum in each but really poor interest.
Phoned , message said at least 20 minute wait.
Messaging service was not working and wouldn’t be for some time.
Halifax does not have email option.
Chat didn’t understand my first 4 very simple messages, but 5th “ appointment to close accounts “ bought the response that Halifax were not offering face to face appointments but I could have a Zoom call sometime in the future if I could give some dates. I have but am waiting for confirmation of this.
There must be many people who would not be comfortable with or able to make a Zoom call. Seems discriminatory.
I’m feeling as if my money is being hi jacked as I actually cannot access it.
I’m adding this as I got an appointment for a Teams appointment this morning, 17 August 2026 at 10am. I logged on 5 minutes early and waited to be let in. By 10.10 Hossein had not let me in so I stopped waiting. Another let down from Halifax and I still cannot access my money.

Wanted to transfer an ISA from another bank into a new Halifax ISA account. Failed online, website not working.
Phoned customer service and got the run around. The idiot said the other bank's account must have 8 digits when it has nine. Why do they employ incompetents? I despise online banking and banks with lousy customer service

Getting emails at 1 am in the morning isn't appropriate, I made a complaint and had a call from Ameeta who spoke to the digital team and they said they have no control over when the emails come out. Really poor service

The mobile banking app is deplorable so slow for each action be it logging in transfering money looking at transactions it that bad the the phone screen times our if don't touch it while you wait for Halifax app to load nevwr used to be anywhere near this slow pathetic

Absolutely diabolical service. 1 cashier on first thing in morning -4 wandering around with iPads not able to help anyone apart from offering insurance .
This is the only branch accessible to me within a 20 mile radius St Peter’s square Nottingham- all local branches closed.
Awful awful awful
Spent 70 minutes queuing and had to pay £15 premium town centre parking
I am now closing all my accounts and switching- Did I say awful and diabolical???

Had a leak in our landing ceiling, got a roofer out to check, there was damage to roof tiles, membrane & concrete (caused by the sun). Try to make a claim (with evidence), but sun damage isn’t an option online (so had to say other weather cause). This after going around in circles on the phone trying to speak yo somebody. No joy! Our claim was just rejected because there hasn’t been a storm! Pathetic online system & absolutely useless phone system. We’ll be moving our policy elsewhere as doon as we can.

I have been with this Bank for over 2 decades. A loyal, long-standing customer.

I have excellent credit scores.

They have NEVER ever been willing to lend to me, discuss mortgage options, personal loans or anything else. It is always computer says no.

Just to test I tried their loan calculator for £1000 over 7 years. They told me the payments would be too high.

Need to repeat, I have excellent credit.

I will be moving to another bank. They just SUCK.

Currently in the Peckham branch, and after multiple complaints regarding the atrocious queue, with 10 people in, the staff informed us all that it's a policy only 1 person on the till for Halifax and Lloyds.
I'm excited to close down both my accounts, after hearing this ridiculous rule, IN PEAK HOURS, there's nothing worth staying with either banks for this at all.

I suffer from Crohn’s disease and had an attack in the bank I discreetly asked to use the toilet and was told no I had to try and run to another shop only for the toilet to be closed I ran back to the bank where my son was dealing with a transaction and was told if you had a medical card we would let you use the toilet but because I don’t have one was refused and I had an accident humiliation just crazy

Absolutely ignorant people i was having problems with a transaction and a cant even get through nobody on the fone or on chat