Halifax Avis 

Absolutely ignorant people i was having problems with a transaction and a cant even get through nobody on the fone or on chat

Called up recently to talk with Pete- My bank had not deactivated the old card even after it being broken. Telling me to call up spearate retailers with my old card info plugged into same account number to have declined transactions fixed. The other times fraud team helped- but this time unfortunately not.

Terrible since it changed to loyds and it's not been long, online layout is rubbish, transactions from days previous sat in your pending payments, time to change after 40 years i think

Trying to transfer funds from Halifax account to another account Monzo. Been on the phone to the bank two hours getting passed from person to the next, none can sort it out. Locked out online account WHY online banking team don’t know what they are doing no help.
No wonder their feedback so low. Closing this account ASAP. MONZO THE BEST BANK IN THE UK.

Opened an account will not be using it customer services is appalling.
I was ask so many questions I was left feeling unwell after my visit, and felt totally despondent by the way I was treated.

I am Halifax bank customer and my online banking account was blocked because I got a new phone and I forgit my password. I rung Halifax customer service to have it reset and I kept waiting for 30 mins without anyone picking up. The automated voice kept saying we are particularly busy and it was 17:30.

Have been trying to sort out a standing order on my current account for 3 months. Tried Lloyds branch Ringwood as the closest and telephone banking. Neither were very helpful. Decided to catch a bus to Halifax Bournemouth as it was the nearest to Verwood.
Saw an adviser called Fola who couldn't have been more helpful. He cancelled my trust fund that I had opened for grandson which had matured in March and supposedly closed then, but was still open. Cancelled S.O. for same and refunded £25 which was taken after account closed .Cannot praise this adviser enough. Well Done Fola

I've been with the Halifax for around 30 years - from the days when it was building society.

I got notification they were being merged in to the Lloyds bank brand and that I would lose access to my accounts under the Halifax app.

I was also told as I already had Lloyds internet banking I could use the same details. The problem was the Lloyds bank account was closed by them 22 years ago. I did have the old details saved securely in a password manager - but they didn't work.

I did manage to get my new user id via their online system. But trying to reset the password led to a page informing me of technical errors! I had no choice but to call.

Thankfully they informed me my call was important to them - phew - what a relief. I was told they were getting unexpectedly high demand. After 30 minutes of being told this I started to wonder if the call really was important....

I gave up. In the end it was easier to switch banks than to get through to Lloyds/Halifax.

I'm now with the Nationwide Building Society and glad to be rid of Lloyds/Halifax

I have bank with halifax for years i find all the staff very helpfull and polite

Worst bank in the UK. INCOMPETENT and corrupt. I lost £50k through their negligence. I have even requested to close my accounts and that has not been responded to. I have 10 complaints and none have been answered after 8 weeks. I am taking the Halifax to court. Who wants to join? Will there be a TV docu drama like the Post Office scandal on the Halifax? Halifax CEO - please contact me directly.

Sad to see that the Halifax is being merged into those clowns at Lloyds having run it into the ground. Mind you after the data breach earlier this year who'd bother with them any more . They deliberately keep only one counter open to drive people online when their online banking is so unreliable.

Horrible online service!Few days ago tried to make payments online to buy something and my card was blocked for no any reason.I even cant pay my bills.On their website there is no any contact email or chat.There even is no any section for complains.Instead of contact details you will find whole book of advices how to reach them insted of contact details.Today I spent half day to call them.To calls nobody answer just answer machine kidding you.Finaly when I reached them I was transfered to another line to listen same questions again.The operator was asking all the time stupid non sense questions even U was passed all security questions and provided all my details.Conversation ended with nothing.My card is still blocked and I cant take my own money!Keep away from this bank to avoid problems and save your time and nerves.

I have both car and home insurance with Halifax and they are both shortly due for renewal but I have not heard from them so I tried telephoning . What a nightmare experience. I was cut off twice, even their AI helper is rude and rushed and unprofessional. Apparently it is not possible to talk to anyone regarding your car insurance renewal, you have to log into the website of Alianz??? and the telephone number I was given for home insurance was wrong. I tried online chat which couldn't seem to deal with my queries and was informed that it would be approximately one hour before a "person" would be available. My loyalty to Halifax is wearing thin, I have had renewal figures from Moneysupermarket and can see no reason not to go with them.

Taking way too long to reply, I said my problem and they won't give me my scam refund, useless, I TOLD YOU THE PROBLEM, RIDICULOUS, also edit: I told them I gave someone cash and this person said they'd pay me back on banking app, I didn't receive it and I requested A scam refund, I told them about it, but they basically said no, FLIPPING USELESS

Do not put you money into theses people to manage just spent 3 hours trying to transfer money put me in touch with 3 different people who couldn't speak English or understand English keep putting me on hold keep will away from this bank hailfax/Lloyds/bank of Scotland they must be going skint with the service there are putting out

Terrible service! The AI assistant can only help with basic questions and it’s impossible to get through on the phone. Halifax and Lloyds are the worst bank for customer service

Had to get the Financial ombudsman involved. When that was sorted Halifax had to honour an old mortgage offer and pay us for a nice weekend away .,when sorting that out with the mortgage adviser ,was made to feel like a naughty school child and belittled us. I've never missed a payment but won't go back ever .every other bank has welcomed us. And made us feel relaxed. Now with barcleys and happy .Had lots of mortgages over the years but never once been talked down to in such a manor by an adviser. Only just finnished with them so only just writing this review

Tunbridge Wells branch is a waste of space, we are now closing my accounts that I've had for the past 20years and moving all my investments elsewhere.

Now they don't open until 9.30am on Monday close at 3.30pm this is as bad as the 1980s I'm trying to run a business.

Think the comms is becoming more woeful than ever ..;

Think impending closure has meant return to stone tablet and chisel ,,

sad to see demise of a once good institution

Grabbing halifax again .within the same week, put mortgage rates up ,and then reduced all fixed isa rates ,unbelievable. This tells you all about what they think of you as a loyal customer,