Hamilton Beach Avis 

i bought a coffee maker - did not work day one called hb and rude is not the word - they wanted me to pay 15 dollars shipping to replace emailed 3 weeks ago - playing email tag they are no help will never ever buy there product again alsoo called bbb and going even forward with this - once you buy there item they are no help and do not stand by there items horrible all around

Hamilton Beach 22 qt roaster we received as a Christmas present December 2025.
When I opened up the unit and put it on the counter, I noticed that it rocked back-and-forth. I turned the unit over and realized that the bottom frame was dented on one side. The cardboard box and the Styrofoam side was not damaged so this defect must’ve come from the manufacturing process. (funny thing doing a YouTube review a woman had posted and had the same problem).
First thing I noted reading through the warranty is that Canadian residence get a five-year warranty United States residence only get a one year warranty. Gee, that’s really fair.
After contacting Hamilton Beach they sent me an email indicated I could select a product of equal or lesser value, but they did not have any brand new 22 quart roasters available and they ended up sending me a reconditioned unit.
How is that fair buying a new product and ending up getting a reconditioned unit with a warranty less than a year because they said that the warranty would start at the original purchase date.
I have contacted Hamilton Beach and awaiting their reply as to what they can do to make me a happy customer.

Received A Hamilton Beach Mixette as a wedding gift in 1978. After years of use, and our only mixer, it still works perfectly in all three speeds.

Warning to Consumers – Poor Customer Service & Unfair Return Policy at Hamilton Beach company

I had a very disappointing experience with Hamilton Beach. I ordered a toaster oven on December 25, 2025, for $144. About eight hours later, I found a comparable Toshiba model with the same features for $79.99 and immediately emailed Hamilton Beach to cancel my order. They did not respond for two days and then claimed the order was already processed and could not be canceled.

I was told to return the item once received. I never opened or used it, obtained a return authorization, and then discovered that USPS return shipping would cost $78. Hamilton Beach refused to provide a prepaid return label. I even offered to keep the item if they would price-match the comparable Toshiba model, but this request was ignored.

There was no clear disclosure that return shipping would be nearly half the cost of the product, effectively trapping customers with unused items. I have filed a complaint with the Better Business Bureau, but Hamilton Beach continues to refuse any reasonable solution. Based on my experience, I would advise other consumers to be very cautious before doing business with this company.

I purchased an item for my grandmother as a christmas gift, when she opened it we realized charger was missing, i quickly contacted the company as soon as she opened it, they asked for a bunch of things like proof of purchase (but who’s going to keep a receipt for a gift) they then asked me to purchase a charger but i never received one so i shouldn’t have to pay for one, they then told me they can only give a charger if i have proof of purchase, or it had to be within 30 days, at this point with the pace of the responds it obviously has passed tbh e 30 days starting at the fact it was a christmas gift.

We were making hummus, which does not have very heavy/thick ingredients. We had just opened up a brand new blender and within 5 minutes the blender had broke and caught fire. I am not joking when I say that it caught on fire. Do not buy this, it cannot handle even the most basic ingredients

I called regarding my coffee maker leaking. After a lot questions they asked me to send a photo shoot the engraved machine info. Which I did. After no info I text back. Still no response. Again, the coffee maker leaked all over my counter. Poor workmanship! Why would it leak after a year purchase. Do it buy!

Great soup maker very easy to use,makes beautiful soup in 20 minutes I would recommend it

I bought their blender for $24.99, but in just 2 months of light use, it stopped working. I’ve reached out to the Customer Service Support, with the unit fit for replacement, but they will charge you for $14.99 for handling & shipping. It’s like buying a new one. I respectfully declined, telling them that I can add a few bucks to buy another one of different brand. Better avoid this brand and opt for a different one.

At first, I absolutely loved this machine. Every so often I would get the message to "clean needle." I would clean, flush, and descale with the water/vinegar solution as recommended.
After about 3 months, I continue to get error messages saying "clean needle." After cleaning, flushing, descaling, unplugging to reset and doing everything suggested, the k-cup portion of the machine doesn't work...at all.
I've only had it for 3 months! I'm thoroughly convinced all the positive reviews are from buyers' initial impressions and not from any sort of extended use. DO NOT buy it. You will regret it.

I was gifted an Hamilton Beach Professional mixer blender grinder. After a couple of months of use, the machine stopped working. I phoned customer services, but they were very unhelpful and said they could not assist without proof of purchase or an invoice.

I then decided to investigate the issue myself and found that the coupler had disengaged from the machine. I contacted them again to ask if I could buy it as a spare part. Their reply was that this part should never come apart from the machine, so it is not available as a spare.

I would never recommend anyone buy this brand of machine. Very poor build quality and very poor customer service.

Purchased a Hamilton Beach Duo coffee maker, from day 1 this product did not work correctly. Dripped all over during the day when not in use. Contacted their customer support, was treated poorly. They asked for the product to be sent back for testing and wait 15 business days after receiving for a decision for a replacement. I also emailed pictures of the malfunctions and was insulted by their conduct. I was not going to be without a coffee making for what would be over a month while they test their product was junk. I ended up throwing it away and purchasing another brand with the same type of system. This coffee maker is working perfectly, as Hamilton Beach product should have. But most importantly, I will not purchase from a company that will not stand behind its product. All done with Hamilton Beach, All Done!! Shame on them!

Spent $60 on Hamilton Beach coffee maker, model 46200, in June of this year. New, in the sealed box. The cover on the carafe was broken. They refuse to replace what is probably a $2 item. How can a new/in box item not be covered by their warranty? Very, very disappointed

Worst customer service that I have seen. They market about the warranty of their products but offer nothing. Customer service is really bad. They gave us address and contact information of their authorized service centre and when we went there they said no confirmation was received. When we reached out to customer service over phone again they said they would not send any emails or confirmation and we have to deal with service centre ourselves as they have different operating procedures. Instead they offer to ship the new product where shipping fee is not included in warranty and is more than half of the products purchase cost.

I ordered a steamer. My order sat in ‘label created’ status for seven days before USPS ever received it. Customer service sent me the wrong templated responses and didn’t seem to be reading my messages. It took a full week before my package entered the mail stream. This was unnecessarily stressful, and I wouldn’t recommend ordering directly from Hamilton Beach. Forget about anyone answering the phone. I should have ordered it from a site with better customer service. Lesson learned.

This is one of the WORST BRANDS OUT THERE I have 2 different blenders and tried to blend up some already cut up carrots. Simple right? I guess not for the two blenders I been at it for an hour now and I found a small plastic piece in one the the blenders. It's really loud to and does not do the job for nothing please don't get these blenders I'm telling you it's the worst brand yet for blenders

I purchased a Hamilton Beach upright freezer from Costco in Feb 2025. I came home Aug 5, 2025 to what looked like a crime scene from defrosted berries and red juice seeping out of the freezer door on to the floor. Curtis is the company for the 1 year warranty coverage on the Hamilton Beach Freezer. I contacted them in August. Finally in October Curtis said they issued a check to me but it would take 4 to 6 weeks to receive it. I was in shock and asked WHY so long. They said the check was coming from Canada. I still don't understand why it would take so long since it is just a envelope. They just kept saying it was coming from Canada. So.... My freezer barely made it 6 months in operation, hundreds of dollars of food lost, and it's going to take around 6 months to receive a replacement check.... if I receive it at all. In this current economy not everyone has hundreds of dollars extra to buy another freezer while they wait months for the replacement check.

On 26-Sept-2025 I purchased a multicooker directly from the Hamilton Beach website, the QuikCook™ Pressure Cooker (34508MN). The product page had an advert that said “Free Air Fry Lid with Purchase” underneath the listed price. I purchased the multicooker, expecting to receive the air fryer attachment with it. I received my delivery on 8-Oct-2025. There was no air fryer attachment. Thinking that it would be delivered in another shipment or that perhaps there had been an oversight, I called Hamilton Beach on Friday, 10-Oct-2025. The representative informed me that they would not be sending me the air fryer attachment because the item should have appeared in my cart when I placed the multicooker in my cart. I spent a couple of weeks going back to the website before actually purchasing the multicooker, and the air fryer attachment was NEVER automatically added to the cart. The ““Free Air Fry Lid with Purchase” still appears on the website for the multicooker. When I told the representative that the attachment didn’t appear in my cart and asked if she could just sent out the attachment to me, she rudely refused. She kept going back to saying that the free attachment has to be in the cart in order to receive it with my order, but as I stated earlier THE ATTACHMENT NEVER APPEARED IN THE CART! This is FALSE ADVERTISING. I don’t think I’ve ever had a company refuse to accommodate a reasonable request like mine, ESPECIALLY when it is Hamilton Beach’s fault and error that the item didn’t appear in my cart. The representative refused to send me a prepaid shipping label as well for returning the item. This company is incredibly rude, unreasonable, and has no idea what customer service is. If they don’t do the right thing to remedy this situation I will never buy their brand again.

I will never buy another product from them. The product book talks about a 5 year warranty. The 5 year warranty is only for Canada. The US warranty is 3 years. I waited on the phone an hour just to hear this news. I purchase a quieter 55 Blender Series B0212CE
Model 53602. Also, there is no replace part for the drive coupling. The customer service suck and this product does also. Let me apologize to Hamilton Beach for purchasing your product in the good old USA.

Very disappointed! Re: Flexbrew 49902
This product is not built to last. Purchased Feb 2024. Stopped brewing Oct 25. I called Hamilton Beach customer service and after 20 minutes on hold, all they could offer was a 15% discount if I purchased another one on their website.