Hamilton Beach Avis 

Why does the time display on my new microwave have to look like a semi approaching me with it's bright's on? If you refuse to give me a dimming control, could you AT LEAST pick something less than the flood lights of a major league ball game?

I purchased a Hamilton Beach steam iron that looked and felt very high quality — unfortunately, the steam lever did not work properly from the start. The lever is supposed to adjust from “off” to “little steam” to “full steam,” but mine only went from “off” to “on,” with no variation in between.
After using it for about a month, I contacted Hamilton Beach customer service. I was told they would send me a replacement, but that I’d need to pay $14.99 for shipping and handling. When I checked the warranty information that came in the box, I did see that clause — but that detail was not mentioned anywhere when I purchased the iron from Bed Bath & Beyond.
So, now I have to pay extra just to receive a properly working iron — something I already paid for in the first place. That doesn’t feel right. Most reputable companies I’ve dealt with provide a prepaid return label and replace defective products at no cost.
To make matters worse, I was instructed to cut the cord and discard the iron rather than return it. You’d think Hamilton Beach would want to examine what went wrong, but apparently, they don’t.
All in all, this experience shows me that Hamilton Beach does not truly stand behind their products. I won’t be buying from them again.

Yeah, I bought Hamilton beach. Bottle can up under that folds up and you recharge it. But the brief battery is no good and no one to lean to the d*** phone 8 minutes. Then I pushed on 11 and then still, it's the 8 minutes. I don't know what the I don't know how they make game business with their crooked ways. They're crooks.I'd like my can opener but it aint no good when I won't hold a charge piece of junk.I want hamilton beat the contact me

Asked them a trivial question about a toaster, and this is what they replied to me:

"Unfortunately, we are unable to provide the requested information as our company regards product design information such as drawings, bill of materials, specifications, test specs, performance specs, specific component/part materials, identification of suppliers/vendors and technical design rationale as being proprietary"

Ridiculous!

Bought a Hamilton Beach fridge that died in less than a year. It was still under warranty but they are not available and warn that it will take 20 days to treat a case and that THEY will decide if you are refunded or not.
Not to be picky but 20 days without a fridge is kind of difficult. This is extremely disrespectful toward the customer.

Sticker on window of Microwave for lock features would not even peel off and when it did left marks that had to be rubbed (and still not off) with rubbing alcohol. So are are brand new microwave looks nasty if it was not so heavy I would return to Walmart. This is the same that I had before and the enamel inside started peeling off so was afraid to continue use. Last time I buy Hamilton Beach

I ordered one of their blenders through Amazon and right at a year later it completely stopped working. The warranty is supposed to be 3 years for my particular product. I called them about a replacement and they almost denied it because Kylee for North Carolina and her supervisor were not knowledgeable enough about how to make seamoss gel. I had to tell them that it is a daily supplement that I consume, which is categorized as food, for them to agree to grant the sorry warranty. Since the warranty does not cover shipping cost I had to pay practically half of the product cost in shipping fees. Once the replacement tears up, which I give it another year, I will not patronize this brand. The product quality sucks and the customer service is not any better. Shameful!

Less than 1 star if i could, but not an option!
I bought a flex brew coffee maker and it began to leak right after purchase....It continuously got worse and because the model and serial number was an older model, Hamilton Beach wouldn't replace the unit, or offered little to no help at all trying to help with replacement parts, such as the coffee pot!

Case # 1000583463 NOT RESOLVED AT ALL

I would not recommend buying a Hamilton Beach Product at all, and mostly being due to their horrible customer service and their Warranty department not caring about you in the end whatsoever

Do not buy directly from Hamilton Beach. They do not provide returns for defective products.

The flex brew coffee machine had an error message show while I was brewing an individual cup with a kuerig pod. I went to open the canister to fix it and the pod exploded and sprayed boiling hot coffee all over my face and chest. Blistered! I sent photos to Hamilton Beach and asked them to please just let others know what happened to me. They said if I don’t send the unit back to them there’s nothing they can do. I had unfortunately thrown out the machine. This is the 3rd unit we had issues with that they kept replacing, I don’t recommend Flex Brew - it’s junk!

Toaster will not function until you slam lever down 3-4 times. Brand new 2 slice, just threw out a brand new 4 slice, same problem! They build junk. Called CUST svc they said for me to ship it back at my expense because I didn’t save receipt. Bought at Walmart for under 20! It was going to cost almost that th ship it back. Told them I throwing it out and have learned my lesson on not buying Hamilton Beech!

bought a Hamilton toaster. the plug is in the front. My plug in is in the back. Stupid idea. It is so stupid that they don't even tell you on the box where or if there is a plug. I am taking it back and getting a different brand. I was warned about buying and returning Hamilton products....I should have listened

They do not have satisfaction guarantee. I asked to return an airfryer. I told them the analog dials are not accurate enough for our purposes. They said I can ship it back but if their testing comes back within spec, I will have to pay shipping and they will send it back to me. I am not willing to take that risk. Recommend buying from Amazon or elsewhere where they understand customer satisfaction and no hassle returns.

I bought a Hamilton Beach (HB) toaster oven from Walmart and it stopped heating after four months. HB wouldn't refund me because I didn't buy it from them directly. I assumed I bought a lemon, so I bought another one from Amazon, and paid for a 3-year warranty because I thought I'd be covered no matter what. After 3-1/2 months, that one also stopped heating. But because it was still under your 1-year warranty, I couldn't use the warranty I purchased. I called HB again, and the cust service agent said they could send a replacement. I said NO WAY because I knew that one would die also!

They offered me a different item, which I chose, but then I had to pay for shipping!! Are you kidding me?! I spent $198 for two toaster ovens, a 3-year ($13) warranty, and the $15 it cost to ship the different item. Why in the world would HB not cover your warranty simply because your customer buys it at their convenience elsewhere??? And how in the heck are customers supposed to know that? Do you have a sticker on the box stating that? No, of course you don't, which to me is highly deceptive to consumers. I wrote a bad review of your toaster and company on Amazon, and I plan to give another bad review on anywhere else I can. I’m guessing that most of your products are bought at department stores, such as Walmart, Macy’s Target, etc. So basically, all of those people will be ripped off by HB when their product dies for no reason whatsoever!

I will NEVER purchase another Hamilton Beach product due to your deceptive and unscrupulous business practices. SHAME ON YOU!!!!!!!

I’ve never had such a consistently disappointing experience with a brand. I’ve gone through multiple Hamilton Beach hot water urns, each one failed after just a few months. They’ve replaced the units with refurbished ones that also break, showing no intention of resolving the root problem. Their so-called warranty is useless once they’ve swapped a unit, even if the replacement dies just as fast.

I didn’t buy a commercial kitchen appliance to use it for six months at a time. That’s unacceptable. Their products are clearly faulty, and their customer service refuses to acknowledge any responsibility beyond the bare minimum. I’ve wasted time, energy, and money on a brand that doesn’t stand behind its products.

Stay far away. I will never buy Hamilton Beach again.

**DO NOT PURCHASE ANYTHING FROM HAMILTON BEACH!**

I am sharing my experience to warn others about the unacceptable service I encountered with this company. They lack a live agent, forcing all communication to be done through email, which is frustrating and inefficient. I placed an order on 5/15/25 and immediately emailed to cancel it just two minutes later. If I had taken the time to read the reviews before purchasing, I would have known better. I assumed a long-standing brand would have decent customer service; I was sorely mistaken.

After my initial cancellation request, I received no response, so I sent several follow-up emails. Eventually, I heard back from a customer service representative named SHELINDA, who responded in a condescending manner. She claimed that emailing more than once only complicates things and places my email at the bottom of the que, completely ignoring my cancellation request.

When my order finally arrived a week later, the coffee maker was wrapped in plastic, indicating it may have been previously purchased and returned. Upon opening the box, I discovered water underneath the plastic, which was absolutely unacceptable. I reached out to customer service and SHELINDA responds. I once again expressed my intent to return the product, only to be asked for the serial number and model number and photo. This request made no sense, as I had already clearly stated my desire to return the item and how can i take a picture of the water when it has been 2 days since I sent my email.

For two weeks, I have been caught in this frustrating back-and-forth regarding my return. When I requested to speak with a supervisor, SHELINDA denied my request. Her unprofessional attitude and dismissive responses have been infuriating.

Finally, after what felt like my 20th email, I pointed out that if I provided my order number, she should easily be able to access the serial number and model number of my items. Isn’t there a system designed for this? ShELINDA's refusal to assist and her petty demeanor highlight a deep lack of professionalism within the customer service department.

I urge everyone: DO NOT PURCHASE ANYTHING FROM HAMILTON BEACH. SHELINDA must be held accountable for her gross negligence and disregard for customer needs. This has been an unacceptable experience from start to finish. BUYER BEWARE!

I bought a rice cooker . I have been using it for two weeks . It’s been working fine

DO NOT BUY ANY MAJOR APPLIANCES FROM HAMILTON BEACH — EVER.
We bought a refrigerator from Costco at the end of December, along with an extended 3-year warranty. Less than 6 months later, the upper section of the fridge has completely stopped cooling. When we contacted customer support, their response was infuriating — they demanded a series of photos, including one of the rear of the fridge.

This is a large, heavy appliance and pulling it out just to get a rear photo is both unreasonable and unnecessary, especially since we’ve already provided all relevant details. Still, they refused to move forward without it.

Honestly, my biggest mistake was trusting Hamilton Beach and not going with a reliable brand like Whirlpool or Samsung. Absolutely unacceptable experience — terrible product and even worse customer service. Wish i could have given a negative

My Hamilton Beach kettle started leaking after 4 years of use. I am happy to say that they honored the 5 year warranty and agreed to replace the kettle. It is.unusual to have sich a long warranty (one of the reasons I purchased it) So give them a 5 for that. However I had I to pay shipping costs for the replacement kettle, which ended up being a cheaper model, with none of the same features. Rating a 1 for that. I responded to their customer service in regards to my disappointment that they were not transparemt on the replacement they sent and I did get a quick response from them apologizing and agreeing to sending me a prepaid label to return the wrong model and that they would be sending the correct model. My communications with their customer service rep, I would say went well. Although there were a few back and forth emails, they were professional and quick to respond. I would rate them a 4 on that. So overall averaging out to a reluctant 4 They would have faired much better, if they had sent the correct model the 1st time and didn't charge the customer extremely high shipping fees to replace defective product

3 week old microwave nearly used for an hour and going rusty already! Being returned to Amazon won’t buy there products again. First and last time