Hamilton Beach Avis 

Crockpot cooks too hot

Don’t buy Hamilton Beach Kettle. I had one still under warranty. The company wants $30 for shipping which this stuff is made in china (cheap). I will tell my story on Facebook and other media platforms

I ordered from the Hamilton Beach web site additional espresso maker parts that did not work. As they arrived after I had left for a 3 month trip, I was told when I arrived home and found that they would not honor a warranty on a their own product bought off their own website. I will not buy any Hamilton Beach product again, as you cannot even get guaranteed parts from them.

A Hamilton Beach kettle I bought in July 2023 for $32 + tax, stopped working completely in September 2024. As it was over 1 year from purchase, the manufacturer's 5 warranty was applied for. After sending all the necessary details to them, they replied that they would replace it for shipping costs of $29.98, almost the same value as the purchase price. Duh. How does that make sense? I'll just go buy another kettle and it won't be Hamilton Beach.

Recently had reason to speak to customer service, not something I'm good at, the lady I spoke with was patient,polite and more than willing to help and advice,I would have no hesitation in buying goods from Hamilton Beech in the future,as of now I will probably buy direct rather than buying through a third party, more than satisfactory outcome

If I could have given a zero, I would have. Purchased a personal blender and e-mailed customer service due to a problem with it. Took over a week for a response and did not receive any resolution from them. Will never purchase another Hamiton Beach product.

Toaster broke in 9 months. Refused to replace and warranty procedure is extremely painfull. Prepare to wait weeks for a replacement because they dont reply to an email for 4 days so the back and forth is maddening. worst company EVER!!! STAY AWAY!!!

I bought a HB Blender on 22/08/2024, from the HB website, today it’s 26/08/2024 & the item, which was paid for in advance, still hasn’t been dispatched. The warehouse is in Mumbai & so is the delivery address yet there’s no sign of the item being delivered!! Customer service is absolutely useless. Never again HB!! I certainly won’t be recommending them either! OID89

I ordered a two in one coffee machine(k cup and percolator). Used it for one month. The k cup side broke. Sent emails back and forth they finally said they would send a new one as it had warranty. Waited for over a month. Nothing came. Contacted again they stated that it was shipped but got sent back because there was no one to give a signature. I contacted them again and told them I didn’t receive any phone call, email, or no delivery person showed. They agreed to ship it out again but I had to pay the shipping costs of 20.00. I said no and that I would not pay that and I will just keep my junk broken product. Do not buy from Hamilton beach. They are rip offs and the products are junk.

If there was a zero start I would have check it. I bought a food chopper and the lip broke, talk to Kenneth who told me that it was under warranty and that they would replace it BUT I would have to pay $19.95 in shipping fees for an article that sell for $22.95. This is ridiculous it is a rip off. I ask for a replacement lid and the answer was they are not available. Now I have to throw away the article which will contribute to increase the garbage fill land. DO NOT BUY HAMILTON BEACH.

Purchased a Hamilton Beach product through Amazon. It was an electric can opener. After 7 months, the lever to push down the Can opener snapped off and in order to get a new one replaced they want to charge the shipping which is ridiculous at $30 and they will not let me pick one up anywhere. I don't understand why you have to pay for shipping for something that is under warranty? If the product fails, it should not be another charge for the customer to get what they should have gotten in the first place, a product that stands up to the warranty and works

I ordered a coffee maker on line. It arrived with the water tank broken into pieces and also cracked on the bottom. When I asked about returning it someone named "Zane" said they would have to "evaluate" the damage, and if they didn't think it was damaged enough I would have to pay for sipping it back. No offer to replace or refund. Worst customer experience.

I purchased Hamilton toaster with 5 years warranty. After 15 months was defected (no automatic closing) which can lead to fire. I called the company and the agent suggested one of impossible options: they send new one but they I have to pay the shipping which costs about have of the toaster valve OR I have to go to a service centre which is the closest one 400 km
I suggest to refund the money or send gift card and I buy the same type from the store. They refused and hanged up the line in politely…. Very rude customer service.

Would have given a zero star if possible. This is the worst company. First of all when the blender arrived it did not work. I complained, the service company takes ages to reply. And if they do, they need multiple photos and videos and even after that they don’t reply. And if they do no one comes for pick up. It’s the worst customer service. Please go for Indian brands. They are trusted. DO NOT BUY. WORST CUSTOMER SERVICE. WORST PRODUCT.

PS - It’s been over 2 months I brought the product. And it did not work as it arrived. And for the last two months there has not been any pickup.

Well, I purchased a Hamilton Beach coffee to go machine. And I’ve been trying to get a replacement part for quite some time. First of all they have no customer service line and then the line number that they give you is only to recall and they weren’t very helpful, don’t know whether the park could be in two weeks or two years so I guess that’s their way of getting us to buy a new coffee maker from . Very disappointed that the coffee basket is not available and has not been.

I bought bread maker, open box and tried to do 1 lb loaf. in 5 min I shut it down, because strong chemical smell. After 30 min, I tried again, and again smell like a burned wire isolation. I asked for return,. They refused return, because it's open and used. Smell is OK for them. I have home fire insurance, and what? Also, If breadmaker doesn't work, how to know it with no open carton box? So, I lost money and company "Hamilton Beach". Andy

I bought a Hamilton Beach Blender. It broke. I bought it new. I've only used it three times. Hamilton Beach won't send me the cutting blade assembly. I will never buy a Hamilton Beach product again!

I would give this company no stars if that was an option. Very poor product quality and even worse customer service. I received a damaged/used part to a slow cooker. The replacement part which is actually the ceramic crock was also damaged. The replacement of the replacement was damaged as if someone took a hammer to it. I eventually just returned the entire item. However, the entire process was a string of gaslighting and frustration. A lot of time wasted trying to rectify each situation. What s scam they have going on with their Amazon store. Which is not a third party seller as they want you to believe.
Scam, scam, scam! Their company website and Amazon site utilize the same customer service called zendesk. This needs to be shut-down!

About 1 1/2 years ago we bought a Hamilton beach coffee maker and we love it. Still performs like the first time. Soo happy with your product.
I remember this brand from growing up. Thought we'd take a chance on it, better than doolar guber store lol.
Thank you for an awesome product.

Purchased flex brew coffee maker. After 2 months use it began leaking into the casing and out beside the power cord. They replaced the machine at no cost. Two weeks of using the replacement it started doing the same thing. They had me return it so they could do a quality control inspection. Machine was returned to them in April. Here we are in June still waiting for replacement #2 in spite of the fact that I clearly stated that I wanted a refund. Save yourself the trouble and don't buy their products