Hamilton Beach Avis 

Absolute shambles of a company. Cannot even schedule a decent pickup of a faulty juicer/blender. Never buy anything from them.

I can't describe how awful their products are. The last straw was a blender whose bottom came off as I was lifting it from the base with all the $50 worth of premium ingredients for a cake pouring out onto the counter and floor. total crap! I will NEVER buy anything from this awful cheap crap company.

Do not order online or purchase their products in the store. Their products are junk and they DO NOT back up their products. Their blenders leak because lids just sit on top and are not secure. Can be very dangerous and messy. I sent them an email on the concerns of the dangers of their product and they said to bad, So sorry you don't like what your purchased, Their is nothing we can or will do for you.

And honestly, you'll be better off never purchasing a Hamilton Beach product again. I honestly wish I would have seen all of these reviews prior to ordering what turned out to be a malfunctioning piece of garbage.

So, here's another negative review for a company that does NOT care about their customers at all!

The following is what I wrote to my bank because I've been trying to do a dispute with them in order to get my money back since HB refuses to give me a refund even though they have had my unit in their possession since January….

On December 5, 2023 I ordered a Sure Crisp Air Fryer from Hamilton Beach.com for $128.69. {Model # - 31193}
On December 6th I received an email saying they shipped the unit out. It only took a week for me to receive the unit, which I received either December 12th or 13th,
By December 28th I emailed Hamilton Beach to ask for a refund because I felt I had received a malfunctioning unit. When I cooked a pizza, it took 40 minutes (which means an extra 20 minutes on top of the normal 20 minute cook time) and it was cooked unevenly. (The back was darker than the front, meaning it was heating unevenly.)
I had also used the air fryer prior to emailing them, and as I told Hamilton Beach, my french fries came out soggy like they were baked in water.
I was told that in order to possibly get a refund I had to return the unit to them and it will take 6 to 8 weeks for them to run their tests to see whether or not the unit is functioning properly.
I figured there was no way that this thing was going to pass any of their tests, so I said okay to their procedures and I received the shipping label through email. I packed everything up and dropped it off at my nearest UPS location on January 8th.
On January 17th, I messaged customer service representative Jessica asking if they did receive the unit, to which she confirmed its arrival occurred on January 18th. (Her email with this information came to me on the 19th).
Again I asked Jessica if I could just get a refund because I was completely dissatisfied with the oven and was uninterested in receiving a replacement. She again stated they have to do this testing first that can take up to 6 to 8 weeks.
Since I felt I had no other options, I said okay and I waited.
This is precisely why I did not do a dispute with {my bank} sooner. I was giving this company the opportunity to provide the customer service experience I thought I was going to be receiving. Instead, I ended up waiting nine weeks and had to email Jessica again to find out if the tests were completed. And to my complete shock and disappointment, I was informed that the tests were complete and the unit was found to be “functioning as designed”. Which now means they're absolutely refusing to issue me a refund, and the only option they left me with was for me to pay $14.99 for them to ship me a replacement unit. Which in turn as you can read in the emails, I asked her if my unit was functioning properly why do you need to ship me a replacement unit?
Is it just me or does that not make any sense at all?
I even filed a complaint with the BBB but they are unable to help with any kind of resolution because HB is saying I don't qualify for a refund. So the BBB said there was nothing further that they could do and closed the case. How does any of this even make sense when I don't have the product anymore? They have had my unit since January and I have their customer service representative’s written confirmation about this. I have stated numerous times I don't want anything back but my money… HOW IS IT LEGAL FOR A BUSINESS TO KEEP SOMEONE'S RETURNED PRODUCT AND THEIR MONEY?

Oh, and I've also been asking Jessica for proof of the testing that they allegedly did, and she is no longer responding to my emails.

Hamilton Beach microwave model P10034AL-T4A died after 2 yrs. It was bought in 2020 and I received it as a Xmas gift. Sat in the box never used until 2022 and died in 2024. I know thing are made to be disposable today but cmon.

Buyer Beware....and I mean BEWARE!!
Never again will I purchase "ANY" products from HB.
Hamilton Beach is a long time company....but trying to get ahold of anyone to speak to is virtually impossible.
Never again, will i purchase a Hamilton Beach product due to 'lack of customer support', or should I say 'Absolutely NO Customer Support".

Read as many as I could since it's triggering to see Hamilton Beach be so brutal to loyal customers,any customer who simply thought they are a tier A brand. NOPE. Since 2018(?) Hamilton Beach cannot build a functioning website where customers can COMMUNICATE with them. Try using their site's webform, type out your message,it goes NOWHERE,errors. Try phoning ,it either hangs up after ...rings,or the bot babbles,and the system hangs up. Ordeal began in the summer of 2023, trying to reach customer service.

I was a supporter of Hamilton Beach post ordering a counter grill from a points program that was sooooo good! Tried an electric kettle when it came time to replace a plastic one was Salton I think due to age,and not wanting plastic. Hamilton Beach kettle lasted about a year? The warranty replacement lasted about 1.5 years. YES, they honored the warranty! Issue now, trying to tell them the dangers of the replacement. Shock risk,and hot steam leakage from where it should be SEALED to prevent scalding. Actually WAS willing to have a replacement under warranty again. Quality issues given the other reviews is clear. Also NEVER buying this brand, ANYTHING else they make* OMG,Hamilton Beach international appears to be in Mexico - explains culture ? It has a licensing arrangement with SubZero who owns Wolf for its Wolf line. I own a Wolf oven. Re-evaluating this situation considering the price point!!

Irony. If many here bought from Amazon,Sam's Club,or Costco, you may at MINIMAL receive a (pro rated)credit* on a case by case basis. NOT suggesting Amazon is perfect. They are reachable,and attempt to have functional staff* Hoping retailers tabulate the complaints, returns,and reduce their Hailton Beach orders!

Got the Flexbrew coffee maker, worked for 2 weeks. Now the single serve side has an overload error and doesn't work. Tried everything suggested to correct it, nothing worked. Tried online customer service, was asked to pay a $5.00 refundable fee to get secure help. Didn't do it. Can't reach anyone at the customer service phone number. I'm done and will never buy another Hamilton Beach product again! Should have went with the better, more reliable brand I was looking at, but tried to save some money buy buying this brand. Learned my lesson the hard and expensive way buy choosing this brand.

coffee machine, arrived with a 2 pin plug and instructions said do not use an adapter. If an adapter can be used then for a £100 machine I would have paid the bit extra. now got the trouble of returning it.

Fantastic customer service. Before I know it the matter was resolved. This has been a great experience and I felt at this place where customers are valued. Looking forward for my another purchase straight from you and not from other subsidiaries.

Looks great but never gets warm enough. We bought the stainless steel maker with the pod single use. It’s so unfortunate that this coffee maker failed all the way around.
The customer service lacks everything! I don’t think they read my return/exchange request. It was a simple we “don’t do returns on unopened or used products”.
Wait…I would t know that the stainless steel machine didn’t get warm unless I tried it.
So unfortunate! This machine was to be used a a second machine and mostly for single serve. We have a LOT of company year round and needed a backup.
Never again!! Should have bought on Amazon!! At least I could have returned or exchanged. I went directly to the website. Big mistake.

Paid over $100 for a white Hamilton Beach coffee maker at Macys less than a year ago. Used only for Easter guests and glass pot had a crack at top. Felt the pot was defective to crack in that area. Hamilton Beach did nothing to help. Informed pot was discontinued, no replacement parts. Would not order even a black pot which would not match. Gave me a web site to order a black pot and it was out of stock. So disappointing, thought Hamilton Beach was a reliable company, quite the opposite. Very poor customer service.

Purchased a food processor to replace an old one we had (same brand, just a newer version). The new version did not work well. I contacted customer service several times (the only option is to email them, the phone number on the website does not allow you to speak to anyone) and they told me via email I needed to "cut the food into smaller pieces before processing" which I had already replied that we had tried that and it does not help.....the item is under warranty but they refused to call me or let me speak to anyone other than the person in the email. Even after I explained I had already tried all of the troubleshooting suggestions (which did not work) they said that "troubleshooting steps have been provided to you and "further correspondence regarding this matter will not be provided" and closed my claim. I used to be a loyal customer but I will never buy another product from them again. The worst customer service I have ever seen and the item was not cheap.

I was looking for coffee pot/ glass kettle replacement for couple month but was hard to find the right size that matches the machine . I sent the issue via email to customer service and the asked serial number and model number after providing it , they ask what is the issue , after sending issue again, one more time they ask what is serial number , then what is the issue .... is just the lope of question and not assisting with issue, so was a tribble experience with customer service , and I will throw the whole coffee machine because there is no kettle replacement.

I have a Hamilton Beach indoor grill that had a warped grease tray which won't close completely. So I ordered a replacement grease tray which did not fit any better. I asked for a refund and they gave me nothing but the runaround. First Albert wanted pictures of the model number and series number of the grill. I sent that and he replied that it is the correct part that was sent to me. Then he wanted a picture of the shipping label, picture of the bar code on the box and a picture of the part sitting next to the grill. I sent that and he replied to send a picture of the part inserted into the grill. I did and you can clearly see the grease tray does not fit. Now he won't respond at all. I will never buy anything from this company again. $30 for a grease tray is down the drain, but so is this company. Stay far away.

Email sent to Hamilton Beach, Jan 1.
Have a 74250R Series Type EK04 Electric knife. Had 2 before inherited from parents..that were HB. One I have from you now is terrible by comparison. Tried to cut cold turkey breast over Thanksgiving and country cured ham just now. Tried is the operative word. My chef’s knife used manually was more effective. I’ve always bought Hamilton Beach for quality and paid more because it was worth it. I thought this knife was frankly too cheap for the value but trusted the brand. I see it is made in China….which can be fine if quality control is managed as I’m more practical than political. The motor works so it must be blade set up or engineering design. I need one that works or my money spent returned. Honestly I expected to pay $40-$50 for it instead of $30 ish. Response was “Design suggestions and comments do not go unnoticed. We will forward your comments to the appropriate individual for consideration.
Thank you for your patronage to Hamilton Beach Brands, Inc.“ So…weak…nothing to help. I’m buying something else.

Bought a Hamilton beach rice cooker on November 2. Used it fir thec2cmonths I had maybe 5 timed. The last time I used it, I guess it died halfway through the cycle. I cleaned it put and plugged it in to try again. It did not work at all. No power, no nothing. Contacted customer service no response in 5 working days. I won't be using Hamilton beach products in the future.

I'm not surprised at all to see they have 1.5 stars. I've never had to deal with them before this, and I've used their appliances before with no problem so I was under the impression they were a good brand. I'll never be purchasing from them again.

I bought a stand mixer from them in April 2023. It broke in December 2023. 8 months later. It's not like you use stand mixers every single day, I've used it maybe 5 or 6 times and it broke. I purchased an extra four year warranty through Allstate, but they told me to contact the manufacturer because it had been less than a year since purchase, so I did.

First, they did not ask me for a receipt, they only asked me for the serial number of the product. Then, they told me that because I did not provide a receipt, the warranty had expired in 2022 and they offered me 15 percent off a new device. I said actually, I have the receipt, you did not ask for one. After that, they said okay your product is covered under warranty and we are sending it to "incorrect address."

Less than 10 minutes after I recieved this email, I sent them the correct address. They told me there is no way for them to correct it. I said, okay, so it's just going to be sent to the wrong address then? They said yes. It can't be changed. I said I want to speak to a supervisor.

They wouldn't let me speak to a supervisor. They said they "sent it to the supervisor and they suggested to contact UPS". Fine.

I contact ups and they tell me my tracking number, copied and pasted from the email they sent me, is invalid. I email Hamilton beach again and they tell me to wait 72 hours.

You're telling me the product isn't even shipped yet and you can't just change the address? Or verify the one you have is correct before you send it out?

Absolute worst customer service ever, worse than cricut (whom I've also had an awful experience with), I've never ever dealt with anything like this and I have worked in customer service so I rarely ever leave bad reviews because I know how it is.

Reading everyone else's reviews has me feeling validated. I'll be following up with a claim at allstate, thank God I purchased that extra warranty. If they deny me, I'll try UPS again in 72 hours but if that doesn't work I'll cut my losses and purchase from a company that cares about their customers. Insane how you can treat your customers this way when we literally pay your bills.

Sorry for the long rant, this just happened this morning and I am livid.

Here's one for ya! I have a Hamilton Beach coffee maker and just needed to buy replacement filters for the basket in the water reservoir. I ordered them off of Hamilton Beach's website, directly from the exact coffee maker page that I have and received them in less than a week. When I went to install them, they are too small and do not fill the basket, therefore, water rushes right AROUND them and into the coffee maker, not filtering a thing. I reached out to customer service and here's their response...WTH is the purpose of a filter if it doesn't seal the water inlet?!?

Stephon (Hamilton Beach)

Dec 14, 2023, 15:02 EST

Pete

Thank you for contacting us.

The filters are not met to fit into the a slot in the appliance. As long as the filter is in the water, it is filtering the water.

If you want to return, we will be happy to assist you with returning your order. You will need a return authorization number which xxxxxxxx, Please write this number in a large dark number on the outside of your original product carton.  Please mail package back to:

Hamilton Beach Brands
Internet Return
200 Trimble Plant Road
Southern Pines, NC 28387

Once the noted item has been received and processed, we will issue a refund. Please note, shipping and handling is nonrefundable and return shipping is not covered.

1) Wanted to register my newly purchased product, but the site won't accept my registration and keeps asking for a required field that DOES NOT exist.
2) Also wanted to review the product: programmable defrost slow cooker. I bought this to replace a 30 year-old Rival Crockpot that gave up the ghost. Negatives: the removable crock is impossible to clean. I made a chicken broth soup 1st day and it stained. Really? And the lid is so light that the bubbling/condensation kept lifting it, spraying liquid all over the counter and floor - it was NOT filled to the top, but 2" below the top. Positives: pretty to look at, programming is easy.