Hamilton Beach Avis 

AVOID THIS PRODUCT !!! BLENDER

There should be an option for no star this kind of experience.

This is the worse product you could have for a business. It's not just breakdown very easy, their warranty is absolute bad. They provided fix but not fixed, after 2 times of fixing and still not working they still sending us to more fixing instead to replace the new one. The person name Tracy (call records number 33271) speak over voice because I dont agree to further fixing and call me yelling when she the one change her attitude when I dont agree to further fixing. As a business owner we have loose money over product that break easy like this, and time to bring it to fix back and fort. We have now purchase a nutri bullet and it work brilliantly.
AVOID THIS PRODUCT !!!
I have now lodged consumer affair again this company. And International Catering Equipment Pty Ltd who sold us this product and who has the worse customer service.

If I could give a no star that would be more accurate! I purchased a slow cooker and the glass lid exploded and shattered. It wasn't hot It was sitting on my counter and just emploded glass everywhere!! I contacted Hamilton Beach Customer service via email and there is no other way to contact them they do have a number but it's just for show, it will just loop you back to tell you to email them. They finally responded by telling me there may have been a slight flaw..dangerous flaw is more than defective.. but because the warranty may be expired too bad! Too Bad!!?? Too bad that your product is dangerous and could have cause severe injury to someone!?!? I have children and that glass went everywhere!! Too bad that maybe it needs to be looked into and recalled!!! Do Better Hamilton Beach!! You did not offer to request me to send you the "FLAWED PRODUCT" you said too bad your warranty has expried ..Your products are terrible and so cheaply made that they are dangerous. Not Worth the risk to me to buy a cheap product from a careless company!! (minus)-100 ⭐

Have a relatively expensive HB Food processor (Model #70825). A small plastic piece on the top of the work bowl broke, which tells the machine it is safe to operate. Apparently customer service consists of sending an email, which is impossible as I continue to get an "error processing message-try later". Tried corporate-not live people (I realized later that all their stuff is made in CHINA). Left message, but crickets so far.

I received a 12 quart slow cooker as a gift. I contacted the co. about it getd too hot on the outside. Thry refused to replace it. Charles humphrey 4783900566

WORST WORST WORSt customer service ever! Run as fast as you can from Hamilton Beach products. You only can contact via email, then when you ask in your email for a call back they say they tried to call and got no answer so then they close your case! My 9 month old coffee maker died, I provided receipt and original packaging to return, nope they offer to replace with a unit that is half the value of the broken one. They claim that model is no longer available, yet there are 66 units in my local store! They do not honour their warranty. And do Not really care if you’re happy with the service. Basically this is what you’re getting to replace your expensive coffee maker and it’s not open for discussion! RUN is my best advice!

I purchased a mixer grinder from Currys. The mixer grinder has a five year warranty, and I have only had it for one and a half years. A stainless steel mixer jug has been cracked from the bottom. Because I did not register my product when I purchased it, I cannot obtain a replacement jug. Worst customer service ever

I ordered a coffee pot off their website with the model number, then they tell me that I ordered the wrong one! They sent me the wrong one, I had to pay for shipping to have it shipped back! 25 dollars later on top of paying for the wrong one! I still haven't received a refund for the wrong one or any type of quality customer service! Don't buy any of their products HB,Proctor Silex either!!

I purchased a Black Stainless Flexbrew coffee maker. The Carafe Side Lid was broken and would not stay in place. I should have returned it to the retailer but Hamilton Beach asks you not to and instead send it to them for evaluation. I thought I was doing the right thing by sending it back to them, but the customer service has been horrible. I have no idea how they stay in business. I had no communication from them. When I e-mailed them to give me an update, they replied "We ask that you allow 6 to 8 weeks for your return to be processed and evaluated." It has been three months since I've had a coffee maker. I'll never purchase a Hamilton Beach product again. BEWARE!

We had a duo coffee maker and the single cup stop working. So my spouse obtained a gift of another Hamilton Beach last Friday and so I tried contacting the company. The wrote me back stating that since I didn't have a sales receipt for the one I received last week (8/18/2023), they could not help me or follow warranty. I would have to prove that it was purchased this year. Two of their coffee makers both worthless. No more Hamilton Beach

As with many disappointed customers I have decided to no longer buy Hamilton Beach products. Once my coffee maker initiated the "clean" indicator the unit stopped functioning the way it should. I followed the clean instructions to the letter and the clean indicator comes on and off at random. Won't go away and is causing the unit to lose WiFi and become unresponsive.
Customer service is non existent.

I had recently purchased a Hamilton blender that was suppose to be used to make milkshakes, puree, crush ice etc but after using it, it could not even mix the ice cream enough to make a milk shake. So I reached out to Hamilton's customer service and instead of standing behind their faulty product they were quick to blame me for not knowing how to put the milk and ice cream into the blender??
So after several attempt to make a milk shake with this product it still did not work!!!
I use to buy their small appliances with confidents but after knowing they DO NOT stand by their product, I trashed the product and will never, ever buy anymore of their products again!

Broken coffee pot , customer service is the worst company I have ever dealt with.

As a business owner we ilook for consumers to make us a better company.

This company has a revolving door with little customer resolution.

The coffee maker I purchased stopped working after 3 months. I have contacted them to make a warranty claim 3 times and have not heard back - over a month s ince the first contact.

Bought a side opening can opener. Turns out the steel rims of the cans are harder metal than the turning gear on the opener. Thus wearing the gear out. And now I don't have a can opener. I want a new one.

Whatever Hamilton Beach products I have bought stopped working after a few months! The worst brand I’ve ever seen and used!!! Broken handheld Mixer burnt down after 4 months, electrical kettle stopped working after 3 months and the list goes on! DO NOT RECOMMEND THIS BRAND AT ALL!

What a DISGUSTING COMPANY HAMILTON BEACH IS AND DISGUSTING IS WALMART TO SELL THEIR CHEAP PRODUCTS THAT BREAK DOWN BEFORE THE WARRANTY EXPIRES. WAL,ART SHOULD BE ASHAMED OF THEM SELVES TOTALLY DISGUSTING. I bought a microwave 5 months ago and it has no model or serial number n it except the names of Mexico and China on it My Microwave started to make noise and exploded right in the middle of warming my food Kaput broken caused a fire I had to extinguish. Not very safe and Hamilton Beach has no telephone lines directly to Humans the can help. Their help on the website is a joke and non Compliance with the Canadian Law. So here’s what a Senior going to do this weekend since I can’t afford another one. I will Load it in my car and drive to Walmart in surrey,s Parking lot and tie the Microave to a rope and have it live on the internet dragging it behind my car back and forward till the management get wind of it and maybe the press will be there also. Wish me luck this Sunday since I will be able to do this.. watch LIVE ON FACEBOOK AND YOUTUBE AT 1 PM. Thanx for whoever CARES ABOUT A SENIOR. THANX
AuburntransatGmail/com

PLACE : WALMART SUPER STORE 160 th and 24 th Ave LIVE
TIME. : 1 PM TILL ?
DATE : July 9th 2023.

We use our toaster once or twice a week.sometimes less. Bought your toaster because HB used to make an affordable product that lasted for the expected minimum of time. We used it 2 times and after than it was broken. Sad to see what crap you all have stooped to selling.

It's funny that 5 star review, about them standing behind their brands. I'm sure they do, if the one person that takes care of Hamilton Beach and weston and whatever other brands actually decides to read your email.

Here is the straight story on this. First off Amazon is a major company but they have people answering the phone for the issues that a customer may have. So, don't tell me that HB or Weston is unable to fo the same
I buy from Amazon because, if i have an issue I can get a person on the phone to help me.

I've bought this weston vacuum sealer twice from Amazon and it doesn't work. Rather than return it, I figured, I would give Weston a call. Maybe there is something o
Im missing.They have a message that refers you back to the website. There is no real help and that makes the brand unreliable.

The best thing to do is to pretend they dont exist. They obviously don't stand behind their products. If they did they would provide a way for people to get in touch with them by phone.

This has to hurt their bottom line. It's too bad because I think they have products that are worth the wild. But if you can't get a person for warranty or other issues, it's best to pick the item that isn't as good but one that you can speak to a person. If there was a better way to resolve your issues that would be great. The best way to give good customer support, is to allow a person to speak to another person and you are not providing the best way for the customer.

I am having trouble with my HB flexbrew coffee maker. It is defective. They told me to pay $5 and I could submit a claim. Seriously???

The 10 speed blender I purchased is a piece of sh!t. It can't even make smoothies.