Hamilton Beach Avis 

Bought a coffee maker from Hamilton Beach and within two weeks the carafe broke. Bought a new carafe on Hamilton Beach's website ($27 with shipping on top of $100 coffee maker). They sent me the wrong carafe. But because water was placed in the carafe before I figured out it was the wrong Carafe they will not give me a refund or send the proper carafe. I will never do business with them again. Buyer beware.

I would like to leave a review for Hamilton Beach, I have never received better customer service honestly in my life. I would never have thought my air fryer breaking would make us so happy, but they helped us the day we emailed them, they were so helpful! I could not be more pleased. Thank-you!

After 8 years with the same toaster and a failed attempt at a coffee maker by keurig, we found the" flex brew trio".. what an amazing machine..

Can’t get a hold of a live person and my grinder does not work after 5 uses they don’t answer emails either will never buy again

I recently wrote a review about a defective toaster oven, I had purchased from Hamilton Beach. I was upset because their email indicated that it could take up to 3 days to get back to me.--Imagine my surprise, that 12 hours later HB said that a replacement would be shipped to me within a week---it was & works GREAT.

I have a Hamilton Beach deep fryer. I accidently threw the carbon filter out as I could not get it clean thinking I was just gonna replace it. It ends up that you can't buy one through the company cause they don't have any. I have to throw away the appliance cause I can't use it without a filter as the house gets full of greasy smoke.

I bought a Pizza cooker, round for pizza's and more. It will not cook!! Top element will not get hot enough to cook the dough. Sept. called them ...Machine only!!!
Filled out online form Sept. 28....no contact Oct 12th...filled out another form....no contact. Nov. 16th...sent a letter. This is Dec. 7th...now phone number is no good. NO warranty is available? Don't buy anything from this company.

happy and not so happy...happy with my flex brew 3 years no problem great brewing options
now the NOT HAPPY :( dropped my pot
order replacement 1 week not showing shipped yet?
customer service response is to basically wait 7 days to see if shipped and another 7-10 for after to see if it arrives??? ITS MY COFFEE POT!
THANK YOU AMAZON not Hamilton Beach
order after market replacement from Amazon.
fits Perfect AND arrived in 2 days.

Terrible customer service. You can never speak to a rep. The phone numbers they give you always refer you to their web site. I want to speak to a service rep.

We received a flex brew as a gift. Lasted a little over a year and then crapped out! Customer service said they’d give us a 15% off coupon….big deal everyone on their site gets that!! You’d think an item at that price would last a few years! Our cheap Walmart pot lasted 5!! Crap product with no offer of any value to help! Would never buy again

I received a Hamilton beach breadmaker for Christmas, My very 1st time using it it made this horrible clunky noise, I recorded the sound and stopped the breadmaker just in case, I reached out to Hamilton beach customer service only to ask if the noise was normal, And they only kept asking me for a receipt, Make and model, I informed them that I got it as a Christmas gift And gave the information of the people who had got it for me , They had ordered it off of their website and I wasn't asking for a refund I just wanted to know if it was normal, They didn't respond For a long time, I wrote repeatedly if finally getting a response saying that I needed to give them a receipt and they would give me 10% off of a different breadmaker, Mind you these bread makers are very expensive, I informed them that I didn't want a new breadmaker I just wanted to know if this noise was normal and if it was OK to use still, They responded saying it was over my 30 day return policy and if without a receipt they couldn't help, I told them again that I'm just asking if the noise was normal, at no point did I ask them for a refund or a replacement, I wrote them multiple times, Asking if they had somebody who could just help troubleshoot the machine, If it something that could be fixed because I cant afford to buy a new one and it was important Gift that my family had saved up for. After months they finally responded and only said "it is a normal and expected occurance "... So I used it and the 1st time I used it after they told me it was normal it was broke and I brought it in to Sears and they advised that it Had a bent piece that would have been easily noticed if they didn't brush me off and looked at the original video i had o sent them and I could have gotten a replacement part

I ordered a lid- container for my blender.When ordering it there was no image available. I thought I was going to receive a lid and container. All's I received was the lid.I needed the container more then the lid.I think the title of lid- container is very deceiving. I wanted to call to speak to someone.There are many different numbers to call but everyone is the same.You can't speak to a live person no matter which number you use.

I purchased a stand mixer. The wire whisk broke and so far I have unable to replace that part. Contacted Hamilton Beach and they send a letter saying that they would get back with me soon. As of now, more than a month, I have not received or heard nothing from them.

I bought an electric citrus juicer 4 months ago and it is already damaged. I'd love to return it.

Purchased a blade online, check the shipping price which looked to be only a few dollars more. 8.92 with 2.50 shipping. Ordered and got the invoice. the blade was 8.92 BUT THE SHIPPING WAS $10!!! OMG Ten dollars shipping for an eighth dollar blade. I could have walked to the store and just bought another chopper. or two for that price. I contacted them IMMEDIATELY and, of course, the next day, got an email saying "OH SORRY It's in the warehouse. BULL. Never another Hamilton Beach Anything EVER. And every one I know will hear my complete dissatisfaction. Im retired and live on 900 a month.. I CAN NOT AFFORD A 10 DOLLAR CHARGE FOR AN 8 DOLLAR BLADE.

Very disappointed in the customer service. We bought a coffee pot and within a few months it started leaking water. I sent an email and they said someone would get back to me. But we have heard nothing from them. I thought if they did reply we would go and buy another one and give the brand one more chance but I have heard nothing. So going to go get a different brand next time.

Run as fast as you can from this company. STAY AWAY. I received a Hamilton Beach toaster oven as a gift in December 2021. The bottom heating element worked sporadically for the first 2 months and then stopped working totally. I contacted customer service in August 2022 via email, they have no phone customer service. They tell me it's not covered under the 1 year warranty because they have to go by the date in was produced as stated by the serial number. I was a long time loyal customer. Never again......

Purchased an Egg Cooker from Best Buy. The had it shipped directly from HAMILTON BEACH’S warehouse. It finally shipped after 3 days. On arrival by UPS we saw the box was covered with pictures of a DEEP FRYER and the words HAMILTON BEACH DEEP FRYER???
We opened the packing slip to read the HB document that stated EGG COOKER - AND ITS SKU NUMBER. Nothing about a DEEP FRYER. When we reached Best Buy they were NO help. We then called Hamilton Beach only to find a recording and NO ONE TALKING TO CUSTOMERS!! The recording to send your complaints to an email address??? We did so and they refused to help stating we had to deal with Best Buy - it was their problem. Keep in mind that someone in their warehouse sent the wrong item even though the order, and their own packing slip stated what to send. That in addition to pictures ALL OVER THE BOX of the wrong item!
NO CUSTOMER SERVICE - BUY FROM OTHER COMPANIES!!

The products are great but the customer service and return process is sorely disappointing. I would buy their products at other resellers for a better experience. There's no digital way to cancel your order or process a return. They make you call or email them. First try they wouldn't resolve an issue that was due to a glitch in their system and then wouldn't cancel my order. Second try they didn't even respond to my email. Trying again just to process a return but I'm not hopeful. Definitely not buying on their site again. Better off just buying from a distributor.

We purchased the Hamilton Beach steamer. After several uses the handle broke on the lid. I contacted customer service. They would have replaced the broken lid if it was in stock, but it was on back order. Instead they replace the entire steamer with a new one. That’s great customer service that went above and beyond.
Robert Wright