Hamilton Beach Avis 

i placed an order 3 months ago no product no refund not even a response from customer service a complete theft

Just bought the Hamilton Beach FlexBrew coffee maker model: 49976 last week, and I am super happy with my purchase. It brews quiet, fast, great tasting coffee through the three (3) methods of brewing carafe, individual single serve k-cup, or fresh ground single serve. "Hats off" to Hamilton Beach for a great product and keep up the great work.

Hamilton Beach is not honoring their own policy about products bring under 1 year warranty.
They have given me the run around about refunding my money for a faulty coffee maker.
DON'T BUY from them they don't even have a customer service line where you can talk to someone.
I'll be taking them to small claims court

I wanted to express my thanks for the wonderful, timely Hamilton Beach (HB) customer support I received recently concerning a cracked blender jar.
The initial customer support email I submitted received the standard 5-10 day reply notice email, but I received a reply in just one day from Katrina, the customer support representative (CSR), requesting more information about the damages to the blender jar.
I provided the requested details along with pictures in the reply email.
I promptly received a reply from the CSR explaining that my item was still covered under manufacturer's warranty; another blender jar would be shipped out to me, at their expense; and I should receive it within 15 days.
I received it in 5 days!
This is by far one of the best customer service experiences I have had thus far and most especially during these post-pandemic times!
Hamilton Beach Customer Service (HBCS) places high value on creating a wonderful customer service experience for its customers just like the one I experienced firsthand!
The CSR truly exemplified that through her professional, efficient, attentive communication and handling throughout our email correspondence.
Katrina's actions credit HB's supervision, at the lower and upper management levels, most especially HB's CS training department.
Again, thank you and you've made me a repeat customer!

If I could give negative stars I would. We had 2 Flex Brew coffee makers and both did the same thing within 3 months. If you were trying to make a single KCup of coffee the water started pouring into the water well that you would use to make a pot of coffee. Completely unacceptable and the customer service is by far the most in adequate I've ever dealt with. I WILL NEVER BUY ANYTHING MADE BY HAMILTON BEACH AGAIN. I will make sure to tell everyone I know to do the same. Not worth the money, aggravation or time.

I reached out to Hamilton Beach via phone and was directed to their email. I sent an email requesting my blender jar be replaced under the 5 year warranty because the plastic cracked. I received a response within 24 hours. The process was exceptionally easy and my new blender jar is on the way. I have had an excellent experience with the Hamilton Beach Professional Quiet Shield Blender, 1500W. I highly recommend this company and product.

A microwave and a waffle maker died after a few months of use, this brand makes garbage, they over exaggerate the concept of planned obsolescence.
I will never buy anything from these crooks again.

I’m so disappointed in this company. I have tried to reach them several times by phone and email. My microwave had an electric fire and I have not heard from them. I went to Walmart where I purchased the microwave and they told me that there is nothing that can be done. Hamilton beach is not good at resolving issues and I will never purchase from them again! 😡😡

I have a microwave oven that continues to beep (5) even if you open the door after the first beep. This is extremely irritating.

Ordered a cup and brush from the Hamilton Beach website as accessories for my new juicer. I purchased the juicer from Amazon. I received a disgusting nasty juicer brush with dried up particles all over it. This the utmost horrible service. I will NOT be purchasing any other products from this company. This is ludicrous!!

My former Hamilton Beach espresso maker lasted 12 years and, when it was time to renew, I was happy to buy another Hamilton Beach product. This time, the Hamilton Beach Espresso and Cappucino Maker (40792). This one lasted about three months before it started malfunctioning. As I bought the product in good faith, I expected a replacement of my defective product or my money back. Hamilton Beach replied as follows:
{ Dear Richard,
Thank you for your reply.
Unfortunately, we are unable to process refunds unless the appliance was purchased directly from Hamilton Beach Brands, Inc. within the past 60 days. However, we are able to further assist with a warranty replacement.
We would like to advise that the warranty replacement is not required to be an espresso machine. As the model 40792 has been marked to be discontinued, the unit will not be returning to stock and is marked as out of stock in the warehouse inventory. Since, this unit is no longer available, we ask that you please visit our website and select another model of equal or lesser value ($219.99) that will suit your needs. Once you have decided on a model, please reply by email with the model number. Some limitation and restrictions may apply. Shipping and handling is not covered under the limited warranty, as stated in the use and care guide.
Please do not discard your appliance.
Thank you for contacting Hamilton Beach and we look forward to further assisting you.
Sincerely,
Hamilton Beach Brands, Inc. Customer Service }
When I looked at the website, there were no comparable espresso makers and no products that I wanted in replacement for the defective Hamilton Beach product. I mentioned this to their customer service representative, but she simply referred me to the terms of the warranty -in fact, she just cut and pasted the same text and sent it again.
I didn't know there were companies that still did business like this - hiding behind terms and conditions to cheat their customers out of money they paid in good faith to buy a product with.
So, i'm absorbing the loss and there will be no more Hamilton Beach products for me! If you want to buy a kitchen product that is well manufactured and which will be replaced in full or the money you paid refunded, do not buy Hamilton Beach. They are not the company they used to be.

I left a horrible review and now I have to fix it since I can’t retract it. I was annoyed that the automated reply to my email was… we’ll reply in 7-15 days, and you couldn’t call to talk to anyone. Well…. They replied to the email the same day, and I just received a replacement coffee maker in about 2.5 weeks because the carafe broke. I just gavel them the serial #… didn’t even have the bill or box anymore. They just… replaced it. I’m very impressed and I have to change my review to excellent customer service. Thank-you for taking care of me Hamilton Beach

If you buy a product.. you're on your own. I found a 1-800 #, but it tells you to send an email, so you can't speak to anyone. I sent an email.. high volume so 5-7 days before a reply will be sent. I loved the coffee maker, and the carafe broke. We've had it for 2-3 months. Filling it up in the sink and tapped it on the side of the sink, piece of glass broke off the bottom. Not impressed. I just wanted to know if I can buy a replacement, but I need something to make coffee in, so guess I will have to buy something else. Tried everywhere else 1st with no luck, but with their non existent customer service, I don't see the point in waiting for an answer. Time try another brand.

I guess they pick and choose who they want to give customer service to, because I see a handful of people who actually got help, while the rest of us are left with no answers. I bought a food processor and I was hoping it would last me a couple of years. I literally used the machine 5 times within a couple of months span and it didn’t work anymore. I thought Hamilton Beach would try to resolve any issues, or at least throw me a bone. All they did was tell me they couldn’t and wouldn’t do anything about it. To add insult to injury, they tell me the most they can do for me is to give me a tiny discount on my next purchase from them, as if I would waste another single cent on this less than mediocre brand who don’t even care about their customers.

PURCHASED A TOASTER 2 YRS AGO, IT WENT TO ONLY WARMING ONE SIDE. WENT TO THE OWNERS MANUAL FOR WARRANTY INFO. IT WAS 5 YRS IN CANADA AND 1 YEAR IN USA, DIDN'T GET THAT. EMAILED H.B. FOR INFO, AND AFTER WAITING ON TWO ATTEMPTS WAS TOLD NO WARRANTY AND COULD NOT EXPLAIN THE DIFF. BETWEEN CANADA AND USA WARRANTY. I DID NOT EXPECT IT TO LAST FOREVER, BUT 2 YRS I WAS JUST LOOKING FOR SOME HELP, EVEN ASKED HOW TO FIX IT OR WHERE TO TAKE IT FOR REPAIR.NO RESPONSE.. I REPLIED, NEVER A H.B BRAND OR ANY OF IT'S OTHER COMPANIES WILL EVER BE IN THIS HOUSEHOLD AGAIN.

The plastic base part containing the blades to an approximately $30 Hamilton Beach blender cracked causing a leak of contents when in use. I had owned this small appliance about 7 months & was very pleased with how it makes my smoothies. I contacted Hamilton Beach regarding this & was told they would send me a replacement at no cost to me (normally the customer is required to pay shipping). I received the replacement part within about 3 days but it was the wrong part. I contacted Hamilton Beach again & explained that the wrong part had been sent & they AGAIN (at no cost to me) sent me the replacement which this time is the correct part. I am very impressed with this company & will buy again in the future because they back up their products with AWESOME customer service which is considerably lacking from most companies these days. Thanks to Hamilton Beach & their customer service reps.

I received a Hamilton Beach deep fryer Model No. 35033 as a gift. It has a timer on it that beeps and will not stop. I asked for a replacement and since I did not have a receipt they told me it was out of warranty based on the serial number. I only used it a few times and I know it was purchased within the one year time frame. When I researched the new model they eliminated that timer which tells me that this timer was an issue and based on the reviews on line by many it was an issue.

I got a stand mixer from them, which I loved! But I have not had the mixer very long or used it very many times and it has completely stopped working! For no reason. I am hoping they will make this right and send me a replacement!

0 CUSTOMER SERVICE AND No parts are available in market, no way to contact them, I will not buy any thing with this brand in my life.

The cap on my smoothie maker cracked, and their website says please don't discard. So I phoned...and phoned...and phoned. Then I started emailing, and finally was told to phone! Finally I got a call from someone to take my credit card number. Supposedly they were overwhelmed with Black Friday. So on December 3rd my card was debited, but still no replacement caps on January 10th.

I am really pissed about such poor service from a once reputable company. I want my caps or my money back!

No way to contact them after they take your money? They should be considered fraud artists?