Händler Protect Avis 2 101

We chose Handler Protect to provide warranty coverage for our customers based on their promises of efficient claims handling. However, when one of our customers experienced a breakdown—despite full main dealer service history, a fresh MOT, and diagnostics—they declined the claim. We provided every document they requested, yet they shifted responsibility back to us within 30 days. This left both us and our customer unsupported. In our experience, their actions didn’t align with the promises made. We believe transparency is key, and unfortunately, we wouldn’t recommend them based on this experience.

Cian was really helpful on the phone. Explained the full process as this was my first time using the warranty

Excellent service from Cian Roe- thanks for your help!

Purchased a car in Feb which came with warranty from the dealer. Car went wrong within 6 weeks. Had RAC out who said it was probably the turbo actuator. Booked into garage as advised by Handler protect, got a quotation from garage which recommended replacing turbo with reconditioned turbo to resolve the issue. Sent all documentation to to Handler protect who came back with a quick email declining. The said that the turbo actuator isn't covered in the policy. My understanding is that the actuator is an integral part of the turbo and the turbo will not work without it functioning. Garage has quoted to replace turbo with a reconditioned one, not just replace actuator. In my view Handler protect have no intention of paying out any of these claims which is why on their email in red letters it states not to get the work carried out before a decision. This says it all I think.
I have appealed and am going to pursue this with the insurance ombudsman. They have advised wait for the appeal before submitting all documentation to them. I have had my car repaired as obviously it can't be off the road for months and lucking I didn't actually purchase this useless insurance policy otherwise I would be so angry. It did make me think about people who are less fortunate, without the funds to get their car repaired, possibly even having to make loan payments for it whilst off the road. What would they do! I think the way they are allowed to treat people is despicable so I will most definitely be pursuing it.

My experience working with Handler has been excellent from start to finish. The team has consistently demonstrated a high level of professionalism, clear communication, and genuine care in how they handle everything. Every interaction has been smooth, efficient, and reassuring, which really sets them apart.

A special mention goes to Ciane Roe, who has truly elevated my experience. Her approach, attention to detail, and friendly professionalism have made the entire process even more positive and enjoyable. It’s clear she takes pride in delivering great service, and it does not go unnoticed.

Overall, I couldn’t be more pleased and would highly recommend Handler based on my experience.

Avoid Handler Protect like the plague. They offered me an extended warranty which I took out after a conversation with one of the advisers. A problem occurred and I raised the repair report with all the necessary information, including a mechanical report from the garage saying specifically that it wasn’t down to wear and tear. I had no reply from Handler Protect and after the maximum response time of 2 working days had passed I gave them a call because the garage needed to know if the work was going ahead (Handler Protect specifically state you don’t start the work until you get the go ahead or you will be declined). I was told to wait for an imminent email which came through almost instantly with a big decline notice. I rang Handler Protect for clarification and the very blunt response was “manufacturer defect” which they wouldn’t pay out for, (even though I specifically asked if this part was covered before taking out the warranty and being told it was). As soon as I very calmly stated that I think they are a scam, he refused to continue the call and said he won’t be taking abusive calls before putting the phone down. I’ve since sent an email wanting to cancel and get whatever money I can get back, but obviously have had no reply. Please avoid this company, if I could give less than 1 star I would.

Had a great and real helpful chat with Cian Roe he went above and beyond to help and covered the expenses for my repair so grateful and recommend very strongly great service absolutely stress free Ty Cian

I am writing this to warn anyone considering a car from a dealer using Händler Protect. This is not a real warranty; it is a "discretionary" service, which is essentially a legal loophole they use to reject every claim possible.
I experienced a major mechanical failure with my flywheel that left my car undriveable. Despite following their procedures to the letter, providing a full service history, and a diagnostic report from a VAT-registered garage, they rejected my claim.
When I appealed their decision, they simply doubled down on their excuses. They hide behind "wear and tear" or "pre-existing conditions" for parts that have clearly and suddenly failed. Their business model seems to be based on taking your money and then finding any semantic reason to avoid paying out when you actually need help.
They claim to provide "fair and equitable" resolutions, but my experience has been the exact opposite. They are obstructive, slow to respond, and completely unhelpful once you are off the road. They even expect you to pay for major diagnotic work with no guarantee that they will approve your claim, making a claim even more expensive.
If a dealer offers you this warranty, either ask for a discount on the car and buy your own reputable insurance-backed warranty elsewhere, or walk away. I am now taking my case to the Motor Ombudsman and the Small Claims Court.
Zero stars if I could. You have been warned.

27.4.26 - Noone has tried to contact me - this is a lie.

Jimmy was really helpful, understanding, efficient and explained everything well.

we got a call back today to discuss our appeal. And we had a very helpful advisor talk with us about the decision and how he could help us with our appeal to get our car fixed. Cian Roe was very very helpful. Went through our entire situation with us and explained everything that he could and helped us understand what we could do with our car and getting it fixed. he was very patient and kind and his service was very enthusiastic and helped us so much. Big thank you to him.

I like the way CIAN reached out to help sort out issues despite the initial roadblocks

When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent.

When I needed to make a claim, it was approved within 48 hours—far quicker than I ever imagined. The whole process was smooth and stress-free, and it gave me real peace of mind.

Overall, Handler Protect has been reliable, fast, and easy to deal with. Definitely a great addition when buying a used car.

the company was really good to deal with and including jimmy who i spoke to on the phone, he was a great help

I would like applaud Cian Roe for his excellent customer service care, answered my question brilliantly and made fully sure that I understood and got the service I needed. I would fully recommend to speak with Cian,he is a individual who knows what he is talking about and puts customer care at the heart of the discussion

Jimmy has been super helpful with my recent claim. He explained everything really clearly and make the process much less stressful. Thanks you.

Jimmy was great help 👍

I had a very positive experience with my claim, it was initially unclear to me but after speaking with Jimmy everything was sorted quickly and the process was straightforward. Very appreciative of the help and communication!

Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He was sympathetic to our issue, was clear in how he might help to progress the claim and honoured what he said he would do. I'm pleased to say the repair was approved and we are now a satisfied customer. Thanks Cian for your help and restoring our faith.

As a car dealer I had problem dealing with customer claims that left me frustrated.

After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.

It's been a very rewarding experience since I signed up with them and I have enjoyed extra peace of mind as they bridged the gap between me and my customers to cover cost of repair if the need arises.

I recommend them 100%

Hi Cian

Thank you so much for your call this afternoon it was an absolute pleasure talking to you in connection to my claim.

You explained everything to me in a very accurate way and very polite, I can say you were very professional

I look forward to hearing the outcome of my claim

Many Thanks

Brian Barnes