When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Voir plus
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As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... Voir plus
L'entreprise a répondu
We chose Handler Protect to provide warranty coverage for our customers based on their promises of efficient claims handling. However, when one of our customers experienced a breakdown—despite full ma... Voir plus
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Coordonnées de contact
PO Box 1631, GU22 2XL, Woking, Royaume-Uni
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Bien
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cian on Handler Protect
I dealt with a man called Cian from Handler Protect who was very helpful explaining all the paperwork to us about a car we purchased which had handler Protect warranty on it
Had an issue understanding but he was exempt on explaining to me the paperwork process.and advised on getting diagnostics and going forward
19 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Padraig Delaney,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to explain the paperwork clearly and guide you through the process. Providing clear advice and support is something our team always aims to do.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
100% recommend
100% recommend. Had a call from a lovely chap called Cian who after explaining things to me, saved me a lot of money on an expensive repair that I didnt even think would be covered!! Very helpful and friendly, made the whole process much easier, especially since I hate life admin!!
19 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Tina Green,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to explain everything clearly and help make the process much easier for you. It’s great to know he was able to assist with the repair and provide the support you needed.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Excellent service.
18 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Adil Mustafa,
Thank you for your feedback. We’re delighted to hear you had a positive experience with our service.
Best regards,
Händler Protect
Great customer service
Great customer service, had a seet of unfortunate circumstances and the staff went out there way to help me, and were very helpful. Thanks to Cian Roe for all the support
17 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Andrew,
Thank you for taking the time to share your feedback. We’re glad to hear that our team was able to support you during what sounds like a difficult situation. We’ll be sure to pass your kind comments on to Cian Roe and the repairs team.
Best regards,
Händler Protect
Good service and nice dealing 👍
17 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Raghul Mathew,
Thank you for your feedback. We’re glad to hear you had a positive experience and found our team helpful.
Best regards,
Händler Protect
Professional and Efficient Support from Ethan at Handler Protect
Ethan from Handler Protect provided excellent support with my claim. He handled the matter promptly, communicated clearly and ensured everything was resolved without delay. I am grateful for his assistance and would confidently recommend his service.
16 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Sunah,
Thank you for taking the time to share your feedback. We’re delighted to hear that Ethan was able to assist you promptly and keep everything clear throughout the process. We’ll be sure to pass your kind comments on to him and the wider team.
Best regards,
Händler Protect
Excellent service from Handler Protect
Excellent service from Handler Protect, especially Cian who dealt with my claim for a broken fuel pump. He was professional, helpful and kept me updated throughout the process. What started as a stressful situation was resolved quickly thanks to his support. A real credit to the company — thank you!
16 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Shannon Gavin,
Thank you for taking the time to share your experience. We’re delighted to hear that Cian was able to assist you and keep you updated throughout the process. It’s great to know his support helped turn a stressful situation into a positive outcome.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Spoke to Cian on the phone was very…
Spoke to Cian on the phone was very helpful for what I needed to do would definitely recommend this warranty company
16 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Subix Gaming,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Cian was able to assist you and explain what was needed. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Highly recommend
I bought a van with a warranty from handler Protect. I had a problem with the van and I rang handler Protect they told me to get it diagnosed and send in a report and quote for the work that needs to be carried out. I spoke Cian he has been so helpful in getting the problem sorted I would have no hesitation in recommending this company to anyone.
19 février 2026
Avis spontané
Réponse de Händler Protect
Hi Daniel,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Cian was able to assist you and help get the issue with your van resolved. Providing clear guidance throughout the process is something our team always aims to do.
We’ll be sure to pass your kind comments on to Cian and the repairs team.
Best regards,
Händler Protect
Waste of time
Pointless to even have - made me go through the process of providing breakdown of parts/labour diagnosis, cause of failure (this one seems madness specficially as your average mechanic just fixes things not doing full part failure diagnosis for specific parts) just to then decline it for a reason they knew from the start! I told them the error code (coolant temprature sensor failure) they knew the age (2014) and millage (80K) already yet made me submit all the above just to state due to the age and millage its not covered as its not a "sudden and unexpected failure". The worst part is due to the age and millage they where only partially covering the cost anyway so probably would have only been around £250-300 at most (on these engines you have to replace the thermostat and waterpump as a unit usually). It was also found an engine mount had failed but because I didnt have a crystal ball to know this before the diagnosis it also will not be covered. Not sure how you can reaslisticly be expected to ever know a lot of these things have failed without getting a mechanic to diagnose (which is not allowed till you have reported the issue).
I have no idea what this would ever actually cover as they state they cover a lot on the Gold plan but in reality they will just chalk it all down to wear and tear unless the thing is brand new (which will have main dealer cover anyway).
13 mars 2026
Avis spontané
Réponse de Händler Protect
Hi James Horne,
We’re sorry to hear that you feel this way.
When a repair request is raised, we do ask for a diagnostic report and estimate from a garage. This is a standard part of the process and allows our repairs team to properly review the cause of the fault and assess it in line with the terms of the repair plan before any decision can be made.
We would like the opportunity to look into the situation you’ve described in more detail and review the case properly. If you can contact Cian from our repairs team directly, he will be happy to go through the matter with you and see if there is anything further we can assist with.
Best regards,
Händler Protect
Poor overall service and terrible customer engagement
I have only just raised a claim for my car and already finding difficulties with the service they offer. If I had realised the limitations of what they actually provide when I bought my car then I wouldn't have bought the car in the first place and would’ve gone with a different dealership offering a better warranty package. You don’t get anything other than constraints on what you can do to have your claim resolved. When I approached them for advice I received no help and they just became difficult.
The customer service is beyond terrible to the point I just wanted to hang up. Whilst attempting to ask questions they constantly interjected before I could fully articulate my point and then when i tried to explain that’s not what I’m asking they then accused me of cutting on them off and not letting them answer (unbelievable!). I have no confidence in this company and expect that I won’t gain anything from them when trying to move forward with my claim. I’m a very unhappy and disappointed customer. All I have gained from the experience so far is a headache and a deep sense of disappointment in how stupid ive been to get myself involved with this company in the first place.
12 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Neil Morris,
We’re sorry to hear that you feel this way and that your experience has been frustrating.
We can see that Cian from our repairs team has already been in contact with you and is trying to assist in reviewing the situation and guiding you through the process. When a repair request is raised, we do normally require a diagnostic report and estimate from a garage so the issue can be properly assessed in line with the terms of the repair plan.
Händler Protect does not sell repair plans directly to customers. The plan is arranged by the selling dealership at the time the vehicle is purchased, and the dealer selects the level of cover and terms that apply.
If you have any further questions or would like to discuss the matter in more detail, Cian will be happy to continue assisting you.
Best regards,
Händler Protect
Cian was very helpful in helping me…
Cian was very helpful in helping me manage and pay out on my claim, very friendly and always helpful, while giving regular updates to me .
12 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Oliver Wiles,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you throughout the process and keep you updated along the way. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Ethan at Handler Protect provided…
Ethan at Handler Protect provided outstanding service from start to finish. He took the time to clearly explain the entire process, making sure we understood every step and felt confident in the decisions we were making. His patience and professionalism really stood out.
We’re very grateful for Ethan’s help and would highly recommend him and the team at Handler Protect to anyone looking for reliable, supportive service.
12 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Nicola,
Thank you for taking the time to share your experience. We’re delighted to hear that Ethan provided clear guidance and support throughout the process and that his patience and professionalism made a positive impression.
We’ll be sure to pass your kind comments on to Ethan and the wider team.
Best regards,
Händler Protect
Cian
Cian, was amazing start to finish. Great communication and a customer service . Highly recommend 😁
11 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Kelly,
Thank you for taking the time to leave your feedback. We’re delighted to hear that Cian provided great communication and support from start to finish. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian Roe- very helpful when I had a…
Cian Roe- very helpful when I had a problem and was able to come to a solution very quickly. Great customer service.
11 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Reiss Paul,
Thank you for your feedback. We’re delighted to hear that Cian Roe was able to help resolve the issue quickly and provide the level of service we aim for. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Waste of money
I believe we were missold this so called warranty.
Reading the small print reveals Handler will pay only £40 per hour Labour charges. Which decent garage or repair centre charges less than £60-£80 per hour for labour?
The number of exclusions means I wasted £200 on a warranty that is absolute rubbish
Avoid at all costs
A generic reply from Handler.
My car needed 4 x new cold start injectors. Not covered by warranty.
A new L/H screen washer pipe and nozzle. A complete unit which is a Main Dealer part only. Not covered by warranty.
I accept and understand consumables are not covered however cold start heater plugs cannot ever be described as consumables nor can the screenwash pipe and nozzle unit.
It is pointless to try and blame the supplying dealer, he sells your product . Furthermore where do you think any garage charges only £40 per hour for labour? Not in this world.
I stand by my original comments.
Bit of confusion
I wrote the comment but the vehicle was sold in my wife's name.
Email me direct and I will provide her details.
Problem resolved thanks to Cian at Handler Protect
Items covered and paid for.
Excellent customer service.
11 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Colin,
We’re sorry to hear that you feel this way.
Following your review, we asked for your details so we could look into the matter for you. However, using the name, phone number and email address you provided, we have been unable to locate any repair plan on our system that matches those details.
Händler Protect does not sell repair plans directly to customers. The plan is arranged by the selling dealership at the time the vehicle is purchased, and the dealer selects the level of cover, contribution limits and the terms that apply.
Without the correct information we are unfortunately unable to review the situation you are referring to. If you do have a Händler Protect repair plan, please contact our team directly with the vehicle registration or repair plan number and we will be happy to investigate this further for you.
Best regards,
Händler Protect
My experience with handler protect is…
My experience with handler protect is good
Cian help me with my claim. It took some time but its good i am fully satisfied.
10 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Bilal Awan,
Thank you for your review. We’re pleased to hear that Cian was able to help with your claim and that you were satisfied with the outcome. We appreciate your feedback.
Best regards
Händler Protect
Today Cian from Customer service has…
Today Cian from Customer service has helped me to get a fault on my car fixed and has eased the all process. This was a pleasant customer service and he was very kind over the phone. Highly recommend it.
9 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Pmendesphotography,
Thank you for your kind review. We’re really pleased to hear that Cian was able to help resolve the issue with your car and make the process easier for you. It’s great to know you found the service pleasant and supportive.
Best regards
Händler Protect
My warranty claim was dealt with…
My warranty claim was dealt with quickly and professionally by Lucy and Cian. Both were extremely helpful and polite and I found the claims process very easy to navigate. Based on my experience, I would recommend Handler Protect.
9 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Tim Williams,
Thank you for your kind review. We’re really pleased to hear that Lucy and Cian were helpful and professional throughout your claim and that you found the process easy to navigate. We truly appreciate your recommendation.
Best regards
Händler Protect
Bunch of c*nts
They make it as inconvenient as possible to make a claim, then reject your claim, then make it a pain in the arse to appeal that claim.
They rejected my claim for a faulty camshaft position sensor saying that it's "due to the age of the vehicle". Camshaft sensors are covered in their plan. What's the point of saying you cover camshaft sensors if you're just going to deny it?
6 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Reese Hayman,
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the outcome of your repair request.
While camshaft sensors may be listed as a covered component under the plan, a repair can only be approved where the evidence supports a sudden mechanical or electrical failure that meets the plan definition. Claims are not declined based on vehicle age alone, however if the information provided indicates that the fault is related to wear, deterioration, or a condition developing over time, it would not meet the criteria for authorisation.
We can also see that Cian has been trying to contact you to discuss the claim and explain the decision if you would like to contact him so he can go through everything with you.
Best regards
Händler Protect
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