When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Voir plus
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As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... Voir plus
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We chose Handler Protect to provide warranty coverage for our customers based on their promises of efficient claims handling. However, when one of our customers experienced a breakdown—despite full ma... Voir plus
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Coordonnées de contact
PO Box 1631, GU22 2XL, Woking, Royaume-Uni
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Bien
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Conor is an amazing contact always…
Conor is an amazing contact always happy to help with any situation .
Its a pleasure to deal with him and the team
All the best
Jonathan
1 avril 2026
Avis spontané
Réponse de Händler Protect
Hi Jonathan Gold,
Thank you for taking the time to share your feedback, Jonathan. We’re delighted to hear that Conor has been so helpful and that you’ve had a positive experience dealing with him and the team.
We’ll be sure to pass your kind comments on.
Best regards,
Händler Protect
Very quick and easy process from start…
Very quick and easy process from start to finish. Submitted my reimbursement form and within the next day had Cian call to confirm that my repairs will be covered and sorted by Handler😊 Highly recommend!
1 avril 2026
Avis spontané
Réponse de Händler Protect
Hi Deana,
Thank you for taking the time to share your experience. We’re delighted to hear that the process was quick and straightforward and that Cian was able to confirm everything for you so promptly.
We’ll be sure to pass your kind comments on to him and the repairs team. We really appreciate your recommendation.
Best regards,
Händler Protect
My Experience with Cain was very…
My Experience with Cain was very helpful and he went though and dealt with my clam really professionally.
Really Happy with the outcome.
31 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Martin Perry,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you and handle your repair request professionally. It’s great to know you were happy with the outcome.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Repair claim - Cian THANK YOU
Myself and my partner have been dealing with both Lucy and Cian.
Cian has been nothing but professional, helpful and understanding during this stressful time for us. He has processed and dealt with our repair claim quickly and has communicated brilliantly by both phone call and email follow ups which has been great.
Thank you very much Cian for your support and professional manner during our claim I will definitely be recommending Handler to friends and family.
30 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Sophie,
Thank you for taking the time to share your experience. We’re delighted to hear that Cian was able to support you during what sounds like a stressful situation and keep you well informed throughout the process.
We’ll also be sure to pass your kind comments on to Lucy and the wider repairs team.
We really appreciate your recommendation.
Best regards,
Händler Protect
FANTASTIC brilliant
27 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Eddy,
Thank you for your feedback. We’re delighted to hear you had such a positive experience.
Best regards,
Händler Protect
Rebbeca Fitzgerald was extremely…Proffesional
Rebbeca Fitzgerald was extremely helpful and informative. She understood the process from begining to end.
Her help and support helped me with my claim, which was seemless.
I would highly Recommend Rebbeca very helpful, and proffessional.
27 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Welbeck Acheampong,
Thank you for taking the time to share your feedback. We’re delighted to hear that Rebecca was able to guide you through the process and provide the support you needed. It’s great to know your experience was seamless.
We’ll be sure to pass your kind comments on to her and the team.
Best regards,
Händler Protect
Great company 5 ⭐️
Great company to deal with, always there at the end of the phone to help with any issues that occurs,
thanks Handler protect.
27 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Graham,
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the team easy to reach and helpful when needed.
We really appreciate your kind comments.
Best regards,
Händler Protect
Really friendly and helpful to get the…
Really friendly and helpful to get the car sorted as I was in a difficult spot
27 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Robin Elsey Webb,
Thank you for your feedback. We’re glad to hear that our team was able to help you during a difficult situation and get things sorted for you.
Best regards,
Händler Protect
Misleading and extremely unhelpful
My used car suffered a severe failure of the Body Control Module, which completely immobilised the car. Pre registered the claim, but was not yold this item would not be covered. Had the BCM repaired at vast cost. Once claim was made, it was refused as it is not an electronic unit that us covered. Why wasn't I told thus as the start, as I could have tried a different repair, with used parts? The policy document is deliberately misdleading, and if you are not an expert in car systems, expect to be disappointed. I tried to appeal, but they refused. My advice is dont expect their warranty to protect you, and get a better deal without it.
28 octobre 2025
Avis spontané
Réponse de Händler Protect
Hi Mr Jason Cox,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan provided with the vehicle, including the list of covered components. These plans are arranged by the selling dealership, who selects the level of cover and the terms that apply.
We understand this situation has been frustrating. If you would like the matter reviewed again or discussed further, please contact Cian from our repairs team and he will be happy to go through this with you in more detail.
Best regards,
Händler Protect
Kian was very helpful polite and…
Kian was very helpful polite and helpful and friendly in restoring problems has outsiding customers service skills when speaking on the phone he eased my stresses and dealt with my matter very appropriately
26 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Tasha,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to support you and help put you at ease while resolving the issue. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian has been very helpful from start…
Cian has been very helpful from start to finish, thank you. I would recommend Handler protect
18 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Yvonne,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you from start to finish. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Friendly & professional
I recently contacted Handler regarding the warrenty on my car. My enquiry was resolved quickly and fairly. Cian explained clearly, he was friendly and professional. A pleasure to speak to.
23 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Zoe Renwick,
Thank you for taking the time to share your feedback. We’re delighted to hear that your enquiry was resolved quickly and that Cian was able to explain everything clearly while providing friendly and professional support.
We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian at handler protect what a positive…
Cian at handler protect what a positive experience talking to him and sorting my problem. Very professional and sorted my claim out very quickly can't thank him enough
23 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Ian Price,
Thank you for taking the time to share your feedback. We’re delighted to hear that Cian was able to assist you and resolve the matter quickly. We’ll be sure to pass your kind comments on to him and the repairs team.
Best regards,
Händler Protect
Cian was helpful
23 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Shaira Adam,
Thank you for your feedback. We’re pleased to hear that Cian was able to assist you.
Best regards,
Händler Protect
Total waste of time and money
Total waste of time and money. Keep phoning and they say they’ll send a link to upload the claim. They never send it. Warranty worthless.
19 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Valued Customer,
We’re sorry to hear that you feel this way.
We can see that Cian from our repairs team has been trying to contact you regarding this matter. If you are still experiencing difficulty submitting your repair request, he will be happy to assist and ensure the link is sent so the process can move forward.
Best regards,
Händler Protect
Really easy to make a claim and approved in full
Really easy to make my claim under the warranty and a chap called Darren from the company was in direct contact with me the following day and my claim was approved in full. Can't get better than that really.
20 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Paul,
Thank you for taking the time to share your feedback. We’re delighted to hear that the process was straightforward and that Darren was able to assist you quickly with your repair request.
We’ll be sure to pass your kind comments on to him and the team.
Best regards,
Händler Protect
Efficient to get repairs sorted
After a few issues with my car and speaking to cian, the matter is now resolved and now the repair is booked in.
Cian was very helpful to get matters resolved.
19 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Maria Hynard,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan provided with the vehicle, and the information supplied by the diagnosing garage is an important part of that review process.
If you would like the matter looked at again or discussed further, please contact Cian from our repairs team and he will be happy to review the situation with you.
Best regards,
Händler Protect
Terrible warranty company
Give a ridiculously short 30 day period from initiation of claim to have the job completed. Factoring photographs, requested mechanic reports, ordering parts and fitting means this is unlikely to be achieved in this time frame. We had a steering rack leak and drive shaft fail. Garage confirmed unforseeable mechanical failure. Claim was flat out refused. Asked to cancel policy to be told this has to be done through the dealership, who in this case are equally as useless.
17 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Jeanette George,
We’re sorry to hear that you feel this way.
Repair requests are assessed in line with the terms and conditions of the repair plan provided with the vehicle, and supporting documentation from the garage is required so the repairs team can properly review the issue.
If you would like the matter looked at again, please contact Cian from our repairs team and he will be happy to review the situation with you.
Best regards,
Händler Protect
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