When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Voir plus
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Lisez les avis des autres
As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... Voir plus
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We chose Handler Protect to provide warranty coverage for our customers based on their promises of efficient claims handling. However, when one of our customers experienced a breakdown—despite full ma... Voir plus
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Coordonnées de contact
PO Box 1631, GU22 2XL, Woking, Royaume-Uni
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Bien
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great service from handler protect.
Great service from handler protect.
Cian helped me with my warranty repair claim,when I was unsure on what documents I needed to get from the garage he advised me with every step .
6 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Jody Wood,
Thank you for your kind review. We’re really pleased to hear that Cian was able to guide you through the process and help you understand exactly what documents were needed. We appreciate your feedback.
Best regards
Händler Protect
Excellent service from agent
I submitted a repair request yesterday and I got a call back within 24 hours. I spoke to Cian who was very helpful and patient in explaining what comes next after the approval of my claim. He was very enthusiastic and reassuring. Overall an amazing experience, will recommend!
6 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Ezekiel Bello,
Thank you for your fantastic review. We’re really pleased to hear that you received a quick response and that Cian was helpful and patient in explaining the next steps. It’s great to know you felt reassured throughout the process. We truly appreciate your recommendation.
Best regards
Händler Protect
It's been a great support from the…
It's been a great support from the team, and I have been able to get all my issues resolved immediately.
Team is always there to assist and help in all circumstances.
5 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Sandeep Gupta,
Thank you for your kind review. We’re really pleased to hear that the team was able to resolve your issues quickly and provide the support you needed. We truly appreciate your feedback.
Best regards
Händler Protect
"Gold Cover" is a scam – Rejects claims for covered parts and ignores safety risks.
Do not trust Händler Protect. I was forced to take their "Gold Cover" as a mandatory part of my car purchase, only to find out it is practically worthless.
My clutch slave cylinder – a part explicitly listed as covered on Page 4 of the policy – failed after only 2,458 miles. Despite this ridiculously low mileage, Händler Protect rejected the claim (Ref: 36652251/C1), dismissively calling it "wear and tear."
The most frustrating part is their "customer service." They have now completely stopped responding to my emails. Every time I tried to reach out, I received nothing but a generic, dismissive "copy-paste" response that didn't address any of my points regarding safety or the policy terms.
Because the failure caused a leak in the hydraulic system shared with the BRAKES, it posed a severe safety hazard. Since they ignored my appeals and stopped communicating, I had to pay £630 out of my own pocket to make the car safe.
The matter is now with The Motor Ombudsman (Case: 00314580) and is being reported to Trading Standards. Avoid this company at all costs – they take your money and disappear when you need them.
2 décembre 2025
Avis spontané
Réponse de Händler Protect
Hi Przemek,
Thank you for your feedback. We’re sorry to hear that you felt frustrated during the process.
For clarity, while the clutch slave cylinder may be listed as a covered component, repairs can only be authorised where the evidence confirms a sudden mechanical or electrical failure that meets the repair plan definition. Where the information initially provided indicates wear, deterioration, or a condition developing over time, the repair would not meet the criteria for approval under the plan terms.
In this case, once the full information was reviewed, the claim was approved and payment was issued toward the repair. We’re pleased that the matter was ultimately resolved and that a contribution could be made toward the cost.
Best regards
Händler Protect
Cian was amazing
Cian was amazing. Personal, professional and explained the whole process in a simple manner. 5 star service.
4 mars 2026
Avis spontané
Réponse de Händler Protect
Hi CM approved,
Thank you for your fantastic review. We’re really pleased to hear that Cian provided such personal and professional support and explained the process clearly for you. We appreciate your kind feedback.
Best regards
Händler Protect
Great customer service and very helpful!
Great customer service and very helpful!
3 mars 2026
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Réponse de Händler Protect
Hi Max Turner,
Thank you for your review. We’re really pleased to hear that you found the service helpful and had a positive experience.
Best regards
Händler Protect
Lucy, I am so happy with your service…
I am so happy with your service and Lucy helped me to know the process and she is very helpful. Thank you
4 mars 2026
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Réponse de Händler Protect
Hi Sarathchandran bs,
Thank you for your lovely review. We’re really pleased to hear that Lucy was able to explain the process clearly and provide helpful support. We appreciate your kind feedback.
Best regards
Händler Protect
Support Staff Jimmy was very helpful!!!
I logged in a repair claim for the first time, and I was confused and upset about some of the terms. The repair support staff Jimmy was kind enough to reassure me and offer a resolution. The whole process was seamless.
4 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Ifeoluwa Fisayo,
Thank you for your kind review. We’re really pleased to hear that Jimmy was able to reassure you and guide you through the process. It’s great to know the experience ended up being smooth and positive for you.
Best regards
Händler Protect
Absolutely useless and not worth the…
Absolutely useless and not worth the paper it's written on. My warranty came with the purchase of a new car. I made a claim and despite the quote for repair being within the value covered by the warranty, the claim was denied because apparently it would have made the car like new. Well, the engine would have been new but the rest of the car would not and what is the point of having a cover value if a claim that falls within it is denied. Don't touch these people with a bargepole. The date was April-August 2024.
4 mars 2025
Avis spontané
Réponse de Händler Protect
Hi Kate,
Thank you for your feedback.
We have reviewed the details provided in your review, however we have not been able to locate a repair plan or claim under the information available. Without a plan number or vehicle details, we are unable to verify the circumstances you are referring to or review the decision mentioned.
Repair requests are assessed strictly in line with the repair plan terms and the evidence provided, and decisions are not based solely on whether a repair falls within a financial limit. The cause of failure and the specific plan criteria must also be considered.
If you do have a repair plan with us, please contact us directly with your reference details so we can locate the file and respond accurately.
Best regards
Händler Protect
Do not trust them or rely on this as a…
Do not trust them or rely on this as a warranty.
3 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Mrs. Carey,
Thank you for your feedback.
We have reviewed both of your reviews, however on each occasion we have requested further information so we can identify the repair plan and respond accurately, and this has not yet been provided. Without a plan number or vehicle details, we are unable to confirm whether a policy exists or review any claim that may relate to your comments.
If you do hold a repair plan with us, please contact us directly with the relevant details so we can locate the file and provide a full response.
Best regards
Händler Protect
Good service!
First time having to make a claim and the process was very simple. I spoke to Cian, who was professional, friendly and kindly explained the breakdown of my repair. Although the outcome wasn’t as expected, Cian ensured the best possible result for me. Much appreciated Cian!
2 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Demi Cheney,
hank you for your kind review. We’re really pleased to hear that Cian explained everything clearly and supported you through the process. While the outcome may not have been what you initially expected, it’s great to know he was able to help achieve the best possible result for you.
Best regards
Händler Protect
I have had a very reasonable chat with…
I have had a very reasonable chat with a gentleman called Cian at Handler Protect and he assured me he would deal with my claim as best as he could. I have found this very reassuring as the place I bought my vehicle were quit the opposite and I have been left feeling frustrated until this morning.
2 mars 2026
Avis spontané
Réponse de Händler Protect
Hi Jon,
Thank you for your kind review. We’re really pleased to hear that your conversation with Cian was reassuring and that he was able to help ease the frustration you had been feeling. It’s great to know you felt supported and listened to.
Best regards
Händler Protect
The best Protection guys!
I bought this car, and Handler Protect was the guarantor at the car dealership... I had not hear about Handler before but know that they are the best guys on the job! They have covered me twice now and the process was smooth and quick not time wasting, no complicated tasks, just a few simple docs and an easy email and it's done! These guys don't waste time neither upset you! Thank you so much for the great offer reduction on my 1 year Protection, as well! You're the best!
27 février 2026
Avis spontané
Réponse de Händler Protect
Hi Ludovina Ferreira Tenente,
Thank you for your fantastic review. We’re really pleased to hear that you’ve been supported twice and that the process was smooth and straightforward on each occasion.
It’s great to know you found everything quick and hassle free, and we’re glad the renewal offer worked well for you too. We truly appreciate your kind words and continued trust in us.
Best regards
Händler Protect
I recently had to make a warranty claim…
I recently had to make a warranty claim for a part on my Mercedes, and I couldn’t be happier with the service I received from Handler Protect.
Kian and Lucy were absolutely brilliant from start to finish. They made the whole process straightforward, kept me updated throughout, and handled everything quickly and efficiently.
Their communication was clear, they were extremely helpful, and the claim was processed without any unnecessary delays.
Really appreciate the excellent customer service — thank you Kian and Lucy! Would definitely recommend Handler Protect.
27 février 2026
Avis spontané
Réponse de Händler Protect
Hi John Dele Ayeni,
Thank you for your wonderful review. We’re really pleased to hear that Kian and Lucy made the process straightforward and kept everything moving efficiently for you.
It’s great to know the communication was clear and that your claim was handled without delay. We truly appreciate your recommendation and your kind words about the team.
Best regards
Händler Protect
do not buy protect cover from them
do not buy protect cover from them , they just want decline calim , do not want to fix it , this is not same issue , i have called for other issue and declined
12 février 2026
Avis spontané
Réponse de Händler Protect
Hi Ash,
Thank you for your feedback.
For clarity, this repair request has not been declined. A claim was logged following a phone call to advise there was an issue, however we did not receive any of the required supporting documentation to allow us to assess it. Without a diagnostic report and quotation from a VAT registered garage, we are unable to review or authorise any repair.
We are still happy to assess the claim once the necessary information is provided. Please contact us with your plan number and submit the required documents so we can proceed.
Best regards
Händler Protect
I’ve had a great experience with…
I’ve had a great experience with Handler Protect. I originally took out the gold cover on 10/10/2023 for 2 years when I bought my car from the dealer. Before the policy expired, the customer support team contacted me and offered a discounted price to continue the cover for another year, which I decided to go ahead with.
Unfortunately, I later had an issue with the car and needed to make a claim. I contacted the team and provided all the required documents, including the diagnosis/quotation, MOT, and full service history. The process was very smooth and straightforward once the documents were submitted and reviewed under the warranty terms.
Today I received a call from Cian with the good news that my claim had been approved, which was a big relief. Overall, I’m very happy with the service, communication, and support. A smooth and professional experience from start to finish—highly recommended.
26 février 2026
Avis spontané
Réponse de Händler Protect
Hi Sai,
Thank you for your fantastic review. We’re really pleased to hear that you chose to continue your cover and that when you needed to make a claim, the process was smooth and straightforward.
It’s great to know that Cian was able to deliver the good news and that you felt supported throughout. We truly appreciate your recommendation and are glad you had such a positive experience from start to finish.
Best regards
Händler Protect
Absolutely joke
Absolutely joke! Submitted a claim, then to be asked for additional paperwork, jumping through hoops. Then declined as the car is to old! Why allow a policy to be sold and then not cover it due to the age, for reference this so called GOLD policy was purchased last year.
What an absolute waste of my time and money!
25 février 2026
Avis spontané
Réponse de Händler Protect
Hi Rhia Sells,
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the situation.
For clarity, claims are not declined due to the age of the vehicle alone. All repair requests are assessed against the repair plan terms and the technical information provided.
Cian has been trying to contact you to discuss your claim directly and explain the decision in full. Please return the call so we can go through everything properly and address your concerns.
Best regards
Händler Protect
Réponse de Händler Protect
Hi Rizwan Qasim,
Thank you for your review. We’re pleased to hear that Darren was helpful. We appreciate your feedback.
Best regards
Händler Protect
Made a warranty claim and got in touch…
Made a warranty claim and got in touch with the head of repairs Cian Roe who provided an amazing service and helped me through my claim - Process was smooth. Greatly appreciated best guy for the job!!!
23 février 2026
Avis spontané
Réponse de Händler Protect
Hi John Walters,
Made a warranty claim and got in touch with the head of repairs Cian Roe who provided an amazing service and helped me through my claim - Process was smooth. Greatly appreciated best guy for the job!!!
Good communications during appeal
I have received a settlement after a bit of back and forth with handler. My original claim was rejected because of a breached 30 day deadline, which I wasn't made aware of, even after double checking a few details after the 30 days.
I appealed the case and eventually got put in touch with Cian, who to his credit, has been very quick and clear with his communications. He has offered to cover a large portion of my bill as a goodwill.
I wish my case had been dealt with 'normally' instead of having to go through the appeals team, but I'm happy with the outcome in the end.
21 février 2026
Avis spontané
Réponse de Händler Protect
Hi Henry,
Thank you for your feedback. We’re sorry to hear that you’re frustrated with how the process has felt.
All repair requests are subject to the plan terms, including the requirement for supporting documentation to be provided within the stated timeframe from when a claim is first logged. Requests for updates or further information do not automatically extend this period unless a formal extension is confirmed. This requirement applies consistently to all customers to ensure claims can be assessed while the reported issue is current.
We can see that Cian has been in contact with you regarding this matter and the ongoing appeal. If there is anything further you would like clarified, please respond directly so we can ensure everything is fully explained.
Best regards
Händler Protect
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