When I bought my Hyundai i30, it came covered with Handler Protect, and I honestly didn’t expect much at first. But the experience has been excellent. When I needed to make a claim, it was approv... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... Voir plus
L'entreprise a répondu
We chose Handler Protect to provide warranty coverage for our customers based on their promises of efficient claims handling. However, when one of our customers experienced a breakdown—despite full ma... Voir plus
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Coordonnées de contact
PO Box 1631, GU22 2XL, Woking, Royaume-Uni
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4,2
Bien
2 k avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Outstanding
Friendly professional and efficient, Cian Roe really went the extra mile for me. Very highly recommended. Thank you once again for a fantastic service!
20 février 2026
Avis spontané
Réponse de Händler Protect
Hi Nat,
Thank you for your wonderful review. We’re really pleased to hear that Cian provided friendly, professional and efficient support and went the extra mile for you. We truly appreciate your recommendation.
Best regards
Händler Protect
Thank you to Cian Roe who quickly and…
Thank you to Cian Roe who quickly and efficiently resolved my query. The level of customer service was superb and left me with an excellent experience of the company. Many thanks
18 février 2026
Avis spontané
Réponse de Händler Protect
Hi Customer,
Thank you for your wonderful review. We’re really pleased to hear that Cian was able to resolve your query quickly and efficiently. It’s great to know you had such a positive experience with the service.
Best regards
Händler Protect
A really excellent service
A really excellent service, very helpful and understanding of my difficulties. I would not hesitate in recommending Handler Protect. I am very grateful to them.
17 février 2026
Avis spontané
Réponse de Händler Protect
Hi Smith,
Thank you for your wonderful review. We’re really pleased to hear that you found the service helpful and understanding. We truly appreciate your recommendation and kind feedback.
Best regards
Händler Protect
"Excellent service with good customer…
"Excellent service with good customer care. The team at Händler Protect went above and beyond to fix my car under warranty. Despite initial issues with the complaint process, they worked diligently to get my car repaired quickly and efficiently. Professional, courteous, and committed to getting me back on the road just in time for my MOT deadline. Highly recommend!"
17 février 2026
Avis spontané
Réponse de Händler Protect
Hi Mary Ogbonmwan,
Thank you for your fantastic review. We’re really pleased to hear that the team was able to support you, resolve the situation, and get your car repaired in time. It’s great to know you found the service professional and committed throughout. We truly appreciate your recommendation.
Best regards
Händler Protect
I submitted my repair request
I submitted my repair request and within 24 hours had a phone call back. With all the information I needed. Very friendly, very precise with everything. Thankyou again
12 février 2026
Avis spontané
Réponse de Händler Protect
Hi Alia McLeod,
Thank you for your great review. We’re really pleased to hear that you received a quick response and that everything was explained clearly. We appreciate your kind feedback.
Best regards
Händler Protect
I’ve been dealing with Handler protect…
I’ve been dealing with Handler protect after a claim for my car. Got to say Cian is so helpful and Customer Service friendly dealt with my claim do promptly and professionally. Can’t praise the company enough 👍.
11 février 2026
Avis spontané
Réponse de Händler Protect
Hi Singh,
Thank you for your fantastic review. We’re really pleased to hear that Cian provided such helpful and friendly support and that your claim was handled promptly and professionally. We truly appreciate your kind feedback.
Best regards
Händler Protect
Helpful service - quick results
Really helpful support with processing reimbursement claim. Cian was able to speed up their processing time which allowed me to get my issue fixed quickly.
10 février 2026
Avis spontané
Réponse de Händler Protect
Hi Jethro Watson,
Thank you for your great review. We’re really pleased to hear that the reimbursement process went smoothly and that Cian was able to help move things along quickly so you could get the issue resolved. We appreciate your feedback.
Best regards
Händler Protect
Great customer service
Put in a claim for work to be done, spoke to adviser Martin who explained process of what would happen in detail. Very helpful and friendly
10 février 2026
Avis spontané
Réponse de Händler Protect
Hi Fay Medland,
Thank you for your kind review. We’re really pleased to hear that Martin explained the process clearly and that you found the service helpful and friendly. We appreciate your feedback.
Best regards
Händler Protect
Big thanks to My case handler was Cian…
Big thanks to My case handler was Cian Roe, just want to thank him for been patient with me and dealing with my case. Absolutely amazing guy! Thank you
2 février 2026
Avis spontané
Réponse de Händler Protect
Hi Farid Mohammedi,
Thank you for your lovely review. We’re really pleased to hear that Cian was patient and supportive while dealing with your case. Your kind words mean a lot to us.
Best regards
Händler Protect
do not take out a warranty with this company
Avoid this scam of a company and do not waste your money on their warranty. Took out a 2year Gold warranty on a used car a year ago and in January the car would not start in the morning after speaking to Handler Protect they confirmed it covers recovery so had the car recovered to a known garage that does warranty repair work. The garage identified that one of the injectors had failed so I uploaded all information requested, Mot, Service Invoice, Diagnostic machine fault code report, quote for repairs. Handler protect then came back requesting more detailed info on the cause of the failure so had to go back to the garage who then had to add onto the quote a details of why the injector failed. Got email back from Handler Protect stating it had been declined due to it being classed as wear and tear and not a sudden or unforseen breakdown and also due to age and mileage of the car. Firstly the warranty clearly covers injectors, secondly the car would not start therefore cannot get any more sudden than that and unforseen as unless I had a crystal ball could not foresee it happening. Thirdly the company knew the age and mileage of the car when they issued the policy so is clearly mis selling of the policy. As for wear and tear if using Handler Protects logic once past a 3 or 5 year manufacturer warranty on a car ends no component whatsoever would be covered as every part comes under wear and tear. As for injectors they are built to last around a billion cycles and in some cases the life of the vehicle so not in any way a wear and tear item. Now without a car for 3 weeks. Will now be taking it to the Motor Ombudsman and failing that will then take it to the small claims court as I feel so strongly about this, am also talking to the local news about this which they are interested in doing a story about as it is not the first they have heard about this company
16 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Kelly,
Thank you for your feedback. We’re sorry to hear how strongly you feel about this situation and understand why it has been frustrating.
At this stage, we have not been able to locate a repair claim or policy under the details provided in your review. We have requested further information from you so we can identify the correct plan and review the claim properly, but this has not yet been received. Without this, we’re unable to confirm the exact circumstances or the outcome you’re referring to.
For clarity, claims are not declined due to age or mileage alone. While injectors may be listed as a covered component, a repair can only be approved where the evidence supports a sudden mechanical or electrical failure, rather than wear, deterioration, or a fault developing over time. Requests for additional technical detail are made so the cause of failure can be properly established and assessed fairly.
Once we receive your plan number and vehicle details, we’ll be able to review the file in full and provide a clear response.
Best regards
Händler Protect
They’re basically running a fraudulent…
They’re basically running a fraudulent scheme. They look for every reason not to fix the car. You are better off saving for your fixing car or try another company . Handlerprotect is a no
6 février 2026
Avis spontané
Réponse de Händler Protect
Hi Emmanuel Ebiega,
Thank you for your feedback. We strongly reject the suggestion that our business is fraudulent. Händler Protect operates as a legitimate repair plan provider and all claims are assessed in line with the written terms that are provided to every customer at the point of purchase.
At this stage, we have not been able to identify any repair plan or claim under the details provided in your review. We have requested further information so we can confirm whether a plan exists and review the circumstances properly. Without a plan number or vehicle details, we are unable to verify or investigate the issue you are referring to.
All repair requests are assessed based on technical evidence and the plan criteria to ensure a fair and consistent approach for every customer. If you do hold a repair plan with us and wish this to be reviewed, please contact us directly with the relevant details so we can address it accurately.
Best regards
Händler Protect
Take the money 💴 super fast
Take the money 💴 super fast. No chance of getting any work done from them. Absolute waste of time – load of thieves like all these companies nowadays.
Paid up front thinking I’d get [the service/product/work – whatever it was], but nothing. No delivery, no results, no nothing.
Customer service? Non-existent. They make it as hard as possible for you to claim anything back. Massive list of exemptions that pretty much cover nothing – basically means you’re not covered for anything that actually goes wrong.
Don’t waste your money. Avoid this lot
5 février 2026
Avis spontané
Réponse de Händler Protect
Hi Kings Furnishing,
Thank you for your feedback. We’re sorry to hear you feel this way.
At this stage, we haven’t been able to locate any repair plan or claim under the details provided in your review. We’ve requested further information so we can identify the policy and look into what has happened, but we haven’t yet received anything that allows us to do so. Without this, we’re unable to confirm whether a plan exists or review any repair request.
All repair plans clearly set out what is and isn’t covered, and claims are assessed against those terms using the information supplied. If you do have a repair plan with us and would like this reviewed properly, please contact us directly with your plan number and vehicle details so we can look into it fully and respond accurately.
Best regards
Händler Protect
High Recommend
My main communication was with Cian Roe, the head of repairs. Very helpful and prompt with explaining the whole process and how my warranty works. As soon as my claim was with him there were no delays and my claim was resolved. Highly recommend.
5 février 2026
Avis spontané
Réponse de Händler Protect
Hi Ainslie Johnston,
Thank you for your great review. We’re really pleased to hear that Cian explained everything clearly and that once your claim was with him it was handled promptly and resolved without delay. We truly appreciate your recommendation.
Best regards
Händler Protect
Happy customer
I got issue from my car and handlerprotect they helped me out with my warranty specially Darren helped me to resolve this.
4 février 2026
Avis spontané
Réponse de Händler Protect
Hi Nirushi,
Thank you for your review. We’re really pleased to hear that Darren was able to help you and resolve the issue with your warranty. We appreciate you taking the time to share your experience.
Best regards
Händler Protect
Excellent, efficient claims support, very happy
I submitted a claim in the morning and Martin telephoned that same afternoon to guide me through the process. He was clear, professional and reassuring, as I thought this would be a lot more difficult having never done it before. Overall, the process felt straightforward and well managed, and Martin was very clear and concise. Very pleased with the service received. Would recommend. 5 Stars.
4 février 2026
Avis spontané
Réponse de Händler Protect
Hi Chris 911Porsche,
Thank you for your fantastic review. We’re really pleased to hear that Martin contacted you so quickly and guided you through the process in a clear and reassuring way. It’s great to know the experience felt straightforward and well managed, especially as it was your first time making a claim. We truly appreciate your recommendation.
Best regards
Händler Protect
10 stars!
Spoke to Darren who has been a great help and helped me through the entire process of making a claim. He made a very stressful situation super easy and took away all stress from me.
I will 100% refer this company to friends and family.
Thanks Darren!
4 février 2026
Avis spontané
Réponse de Händler Protect
Hi Stefan Katter,
Thank you for your lovely review. We’re really pleased to hear that Darren was able to guide you through the claim process and make a stressful situation much easier for you. It’s great to know you’d recommend us to friends and family.
Best regards
Händler Protect
Martin was excellent on the phone and…
Martin was excellent on the phone and helped me recover costs for 2 seperate parts for my car. Can't fault the customer service. Very polite and friendly.
Thank you for your help.
29 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Kimberley,
Thank you for your kind review. We’re really pleased to hear that Martin was able to help you recover costs and that you found the service polite, friendly, and helpful throughout. We appreciate you taking the time to share your feedback.
Best regards
Händler Protect
Great services thank you Darren.
I was having some issues relating to my car and getting it fixed. Going back and forth with different agents. However I spoke to Darren and he was very kind and great customer service to understand my problem and sort it out straight away. I am very happy with Darren and he showed empathy with me and went his way to help me. Thank you Darren would recommend.
29 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Razvana Saddiq,
Thank you for your lovely review. We are really pleased to hear that Darren took the time to understand your situation and was able to sort things out for you straight away. It is great to know his empathy and support made a real difference. We truly appreciate your recommendation.
Best regards
Händler Protect
Don't touch this company with a barge…
Don't touch this company with a barge pole , willing to take your money ,but not keen to part with it !!
Keep your money ,put it on red or black ,that way you might get something back !!
28 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi John Campbell,
Thank you for your feedback. We’re sorry to hear you feel this way.
All repair requests are assessed strictly in line with the repair plan terms and the technical information provided, to ensure the same fair and consistent approach is applied to every customer. Decisions are based on whether the evidence supports a sudden mechanical or electrical failure of a listed component, not on a willingness to avoid valid claims.
If you would like us to review a specific case or clarify how a decision was reached, please contact us with your plan number and vehicle details and we will be happy to look into it.
Best regards
Händler Protect
Brilliant customer service - Cian
Submitted a request which was initially declined due to a bit of confusion with documents submitted. Initially this was very frustrating which I voiced, and Cian was quick to call me and resolve this issue quickly and effectively. He was incredibly helpful and understanding - great service.
27 janvier 2026
Avis spontané
Réponse de Händler Protect
Hi Josh Backler,
Thank you for your review. We are really pleased to hear that Cian was quick to step in, clear up the confusion and resolve the issue effectively. It is great to know his understanding and support turned a frustrating situation into a positive experience.
Best regards
Händler Protect
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.