HANSONS Avis 

I had hason come out to give me a quote. He measure my window gave me a qoute. And said he wouldn't be coming back out if I didn't decide today. Cause it take to much of his time. That's when I told him I just wanted a qoute. He press forward for my information which I did give him. And greensky approve me for 13,000. When I told him I just wanted a qoute. And wasn't ready yet cause I just open a line of credit somewhere else. So he explain that he will tell his boss that no one will be coming back out to my house. At all. Amen bad business from sales men he don't listen to the customer just wanted a sale.

We used Hanson's to add a new roof to our home a couple of years ago. About 24 to 26 months later, we attempted to sell the house. The roof completely failed inspection and was full of mold. At the time of the roofing project by Hanson's, there was a lot of wood that was supposed to be replaced. We strongly doubt that it was replaced.We lost our buyer and therefore were delayed in order to find another buyer. The consequence of this was that we were only able to put 5% down on a new house and therefore have struggled with a higher mortgage rate and although we have done a recast, we're paying PMI which we should never have had to pay for. Hanson's did honour the warranty which seemed dependent upon our lawyer contacting them to speed up the process. During the redo of the roof,when I asked Marvin Glazer who was in charge of the redo (VP of customer relations) how much wood was actually added, he just ignored me. Funny how he accidentally happened to send a private email meant for someone else to me then asked me to destroy it. So he did not fall off the face of the earth but wanted no more communication with me? That's what I assume, but do not know. I believe Hanson's is capable of doing a good job but because they outsource their jobs in so many cases, the outsourcing companies may not be reliable. Beware.

I have been requesting a copy of my contract from Hanson's for weeks. On the day of the sale, the salesperson promised a paper copy in the mail within a few days. Still Waiting. Have called him and e-mailed him, but no response. Called the office number on his card and was hung up on twice. Called Hanson's main number and was transferred to a person who said she would send a digital copy to my e-mail address, which she verified with me. Still Waiting. All reputable companies I have worked with in the past have provided me with a contract copy without my asking. I don't know when my conversion project (tub to walk in shower) will be done, but I need the contract copy to review what is being installed is what was agreed upon. Want to be able to recommend Hanson's to others, but their lack of compliance to my request does not bode well for the company. I am a senior seventy-seven years old. When I grew up, a promise made was a promise kept.

Update:
Lonny and Dave came over promptly and fixed the issues. Did a fabulous job!!

Have submitted for service on siding, under warranty, twice and no one calls back.

Charged $99 to look ventilation issue. Don't use hanson, warranty is joke.

I am sharing my experience so you can understand how 1-800 Hansons processes warranty repairs for a lifetime warranty. Up front we were happy with everything 1-800 Hansons did with the install of our new siding and new roof. However, when it comes to warranty repairs beware. On June 16th I called to submit a warranty request for a single piece of siding that had come undone and is hanging down the side of our house. I received confirmation of my claim via email the same day after submitting photos. Approximately 5 days later I received a phone call and the person asked a few questions and said she was sending it on to scheduling which could take up to 48 hours. After two days, no one called me back, so I reached out and with my order number they were able to schedule a repair date. I am now in a cycling loop with repair dates and no confirmation that the 5th repair date will actually transpire. Below are the details. Repair date number 1 was scheduled for Thursday, July 10 between 8am and 12pm. I received a phone call on the evening of July 9th that they needed to move that date because the team was not finished with a previous job. Repair date number 2 was then scheduled for Tuesday, July 15 between 8am and 12pm. I received a phone call on the evening of July 14th that the lift had broken and the team would need to reschedule. I shared with the individual that the Hanson's contractor who installed our siding never used a lift but used a ladder the entire time. Nevertheless, they had to reschedule. Repair date number 3 was then scheduled for Thursday, July 17th between 8am and 12pm. I received a phone call on the evening of July 16th that the team needed to reschedule. At this point, I voiced some frustration. Each time they schedule the repair, I need to arrange for a vacation day. The woman on the phone said she would try to get them to me sooner and she was going to call the branch office to see what was going on. I never heard back. Repair date number 4 was then scheduled for Tuesday, July 22 between 8am and 12pm. I did not receive a phone call the night before but did get the reminder email so I figured this was the date we would get our 1 piece of siding about 10ft long that is hanging down repaired. I took the vacation day and waited. About 9:45 am that morning I received a phone call indicating that they needed to reschedule me to a week out. I asked to speak to a supervisor. I was put on hold and then told the supervisor was in a meeting but the customer service rep would put in a "red-tag" to the supervisor to call me back. After several other calls and finding a number on the BBB website and making calls, I finally got a call back from the Supervisor of Scheduling (name withheld). She said there was nothing they could do that their contractor team was still on a previous job that has been delayed constantly. I asked her about sending 1 person to do the repair that should take less than 30 minutes (albeit they will most likely have to order a new piece of siding and I'll be waiting again). She said this team does not send 1 person to complete a repair but in the past other teams have done this. I have no idea what siding project takes 6 weeks. Ours from demo to final install and trim took 2 1/2 days for 2 people. When we got the siding and new roof there were a few things that needed to be fixed and Hansons had someone out right away. That was in 2022, I am not sure what has happened in the last 3 years, but none of the folks we dealt with are working for Hansons anymore. I asked the Supervisor of Scheduling to have her supervisor call me. I received a call from her this morning indicating her supervisor was not going to call me back but the general manager from the Des Moines Branch would call me. As of writing this review, I have not heard from him and we shall see if anyone shows up on July 29th. I was patient and understanding with the first two reschedules but now we're being gaslighted.

Called about 2 months ago regarding a shower you put in, at first I thought the shower door wheel was broke when I called. When they finally called to schedule appointment I had discovered that wheel had come not broken which I told caller. He said he would have to turn this over to someone else because wheel was just off not broken??
Haven’t heard a word since. Also installers didn’t leave paperwork for shower valve or for shower doors which I may need in future.
Please advise
J Hopper

Amazing after posting this review I received a call from Hansons and problem has been rectified.

We contracted with Hansons to install gutter guards on our home. We ran into several snags and snafus.
First, a color change in the gutter guards was made within one hour of signing the contract. A change in contract was made with the salesperson. A day or so before the installation, we wanted to confirm the color change was active. It was not. I provided documentation that the change in contract was made. I informed the salesperson about the mistake. His response, "Wow my bad - I was driving when we did the CIC. Sorry about that - she has it now!".
Wow my bad?!?! The change occurred because I inquired, not because of the salesperson's doing.
Secondly, the job was done by a third party. We were not informed of this prior to signing the contract. In fact, we have learned that Hansons does not do any work but subcontracts all jobs. This misrepresents facts in both advertising and sales.
To add on to this, if Gish’s Gutters were subcontracted by Hansons, we probably could have hired Gish’s Gutters to do the job for a lessor amount.
Third, we did not receive a call prior to the installation crew arriving. When I spoke to a Hansons' representative on the phone regarding this, I was told an email/text was sent giving a window of time, 8am - 12pm. However, an email from Hansons reads:
"Your Project Coordinator will contact you the morning of your appointment to explain what to expect to take place that day and answer any questions you may have about the installation."
This call never occurred.
In all honesty, I cannot provide a review on Hansons' work because Hansons did not pick up a tool to do the installation. I can, however, provide an evaluation for Gish's Gutters. They were extremely professional and installed a product that was to our satisfaction. I would recommend Gish’s Gutters to other people.

NEVER USE HANSONS EVER. Got a roof replaced and told the salesman we had cedar shake shingles numerous times during the initial appointment. Well he never checked the cedar shake box then lied and told the company we never informed him we had cedar shake. Told him the reason we were nervous using Hansons due to before when we called Hansons they tried to charge an extra 10000 outside of financing. The sales man told us if we get everything done that needed to be done he could guarantee we would not have to pay an extra 10k out of pocket. Fast forward now Hansons is trying to bully us into paying 10k and taking us to court for it even put a lien on our home!! I HATE HANSONS

Complete garbage company and installers window leaked like a faucet was on they didn’t stand behind their work and didn’t have any insurance i wouldn’t let them build anything take their hammers away
Update 5/9/2025 Still waiting for them to handle their business they still haven’t paid my insurance company been a month

I issue this retraction to address statements I previously published regarding 1 800 Hanson. My original comments expressed my own perspective on my experiences and were not intended to harm the company’s reputation.it is important to know that my intention was not intended to defame or harm Hansons, my feedback was intended to share my experience which align with similar concerns raised publically by others.
However to avoid further complications and distractions I have chosen to retract my previous statements. My initial comments were based on my personal experience and understanding of the situation at the time. Upon further consideration and interest of fairness, I acknowledge that certain aspects of my statements may have been inaccurate. Specifically I retract my review and I would like to issue a formal correction regarding wording on statements “ pushy, lied, abusive or promises not honored or fraud” this were my personal opinions and interpretations and feelings at the moment specially some based on true events,that are protected by free speech laws.
My intent was to share my genuine experience and inform like other consumers having the same experiences, not to harm Hansons maliciously.Since then Hansons and my business relationship with them are in the right direction and they work hard to continue to maintain their reputation.

They are sending mail to my new construction addressed to relatives who live out of state. When I called to ask about marketing the lady said they don't send mailers, when I clearly had one in my hand, so then she clarified that "her department" doesn't send mailers which seems like a bad cover-up.

I've had an ongoing issue with Hansen's regarding a couple of their Windows they installed in my house. I replaced most of my windows with Hanson Windows and one window in particular I've had several problems with over the years. They send a repairman here and he never seems to have the right parts. They say they will call me with a new scheduled appointment and they never call. I have to call them back. This is been going on for over a year. Quite frankly I do not recommend Hanson Windows. Their repair staff does not seem to be efficient at the parts that need to be ordered to be able to make the proper repairs. I've had the repairman out here several times for the past couple years. Like I said no one ever calls me back but yet I keep calling them and getting the runaround.

It would be 0 if I could. I purchased the windows for the lifetime warranty, but it's not worth it. The installers they hire are incompetent. They cut my siding back to far and removed insulation board. They replaced the siding with thin tin trim and in the middle of winter I have a massive amount of cold air coming in doubling my heating bill. So when in warms up I am going to have to fix the windows for next winter.

Got new windows a little over 3 years ago.
Strike #1 - I was given an install date of July and they never came out November.
Strike #2 - They were 1 screen short for my upstairs windows. I was told they would be by the following week, it never happened.
Strike #3 - Windows don't lock properly
Strike #4 - My home is very breezy... worse than it was before the install.
Strike #5 - The one bedroom window doesn't close all the way and it's January!
Strike #6 - My heating bill is is much higher because these windows do not work properly.
Yet, they told me I wouldn't be able to hear what was going on outside. There is absolutely no betterment of my home.
Hanson Windows, in my opinion, are the worst.
Strike #7 - They advertise that they're open 24/7. Not at all true.
Disgusting

Hanson installers failed to notify us that installer broke the furnace exhaust pipe causing carbon monoxide to accumulate in our basement. In addition, Hansons refused to pay for the damages caused by there employees.

During this project and subsequent warranty work, Hanson routinely failed to arrive on-site multiple times. In addition, Hansons is not addressing our specific warranty claims.

Lastly, Hansons did not clean up the site upon completion of installation. As a result I had to spend numerous days picking up nails, siding, plastic wrap, and styrofoam.

Had a roof put on about 6 years ago. Had hail damage that was not covered by warranty. Took bids and had another company replace the roof. New roofer found the vents did not have cut outs and all vent fans (two bathrooms and a range) were not reinstalled. Contacted the company and was told they would not pay for the needed repairs because we voided the contract and the the work was not done by them. Who would want work done by the incompetent company that did it in the first place.

It's been over 12 months and Hansons' window project at our house is still incomplete. We asked them to replace 6 windows and the physical project started Oct 2023. Working with them has been one of the worst and most expensive experiences to date! After more than 10 visits to re-do, repair their work and/or replace parts...and after chasing them immeasurable times via phone and email, we're now down to one window still not locking. Tech Ryan lied to his manager that the work was done during this latest visit to our home 10/22/24. After working at our home for about 3 hours, he angrily pushed his way in front of us which forced one of us into a closed in area by the window only to see that the window truly still did NOT lock. He further acted in hostility toward us by raising his voice about the number of times he's been to our house and the drive he had on his return home, although the windows not working have nothing to do with us as a customer AND we're the ones who have had to take time off work to accommodate their long visits times over the past 12 months. He snarkily said that the sash would have to be replaced AGAIN. He then hastily grabbed all his equipment, stormed down the stairs, hitting our walls along the way and slammed our front door as he left. After this hostile engagement and still no project completion, he had the audacity to lie to his manager that the job was done and proclaim some sort of physical altercation. That is absurd especially since he was hostile towards us. We had no reason to be mad at him, he is an employee-not company owner. That false claim only adds more insult to injury. Who treats customers this way, especially after over 12 months on a project that should be one and done?! This is a very expensive job, not only due to Hanson's price but also the lost money in lost work time on our end.

We've reached out to customerfeedback@ and Service@... many times for over a year. This project is still not complete.

It has been 6 months since I placed an order for windows and my installation is still not complete. Measurements had to be done multiple times. When they came out to install, they still did not have the right sized windows. Parts to some windows have not been installed. They continue to cancel and reschedule to complete the installation.

WORSE EXPERIENCE EVER AND SEEING UNHAPPY CUSTOMERS ON A DAILY NOT GETTING SERVICES COMPLETED BECAUSE OF miss orders parts or things that have been not ordered. This job is bottom dollar pay and they are not Christian we could speak of God or Jesus