Excellent. Needed easidri dog coat and found company through online search. Quick message to them late Friday night and prompt response to confirm one large in stock. Ordered late Friday night, confir... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ordered a black leather Ideal cob sized driving bridle, was kept updated about delivery time and absolutely delighted with quality of bridle, fit and ease of assembly. Pony also seems very happy with... Voir plus
Everything was straightforward enough but it took nearly 2 weeks to receive the item. I did receive an email saying "as per their delivery statement, they're allowed up to 28 days" but who goes looki... Voir plus
L'entreprise a répondu
Excellent communication and updates from Riding and Harness Stuff. Sadly Royal Mail let them down. Parcel posted 48hr tracked on Thursday, notified by Royal Mail to be delivered Saturday 9.15-11.15a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Welcome to Harness Stuff, the specialist in carriage driving harnesses and other equestrian sports equipment and accessories such as horse bits, horse bridles and more! Here, at Riding and Harness stuff, we sell the brands that we know and trust. Our website also has many blog articles on a broad range of equestrian topics
Coordonnées de contact
4,6
Excellent
336 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very timely professional service
Very timely professional service. Kept me informed to throughout. Thank you
21 septembre 2026
Great customer service and fast…
Great customer service and fast shipping. Thank you
17 septembre 2026
Longish delivery time
Everything was straightforward enough but it took nearly 2 weeks to receive the item. I did receive an email saying "as per their delivery statement, they're allowed up to 28 days" but who goes looking for the delivery small print? Other than that, the item was the usual excellent Zilco quality and their ordering procedure was as easy as anyone else's.
17 juin 2026
Réponse de Harnessstuff
Thank you for your review and for your positive comments about the quality of the Zilco product and the ordering process.
We're sorry that the delivery time was longer than you expected. As a specialist retailer, we stock a very extensive range of products, but with thousands of items available from Zilco, no UK stockist is able to hold the entire range on the shelf at all times. This means that occasionally we need to order products directly from Zilco in Australia before we can dispatch them.
To help customers make an informed decision before ordering, our delivery information is displayed on every product page and is also included in the order confirmation email. Whilst we ask customers to allow up to 28 days for delivery to cover any unforeseen circumstances, products that need to be ordered are typically with us and ready for dispatch within 7–10 days.
Unfortunately, around the time of your order, we experienced delays outside of our control as international couriers were rerouting shipments to avoid conflict areas, which extended transit times beyond what we would normally expect. This is precisely the type of situation that our published delivery times are designed to cover.
We do appreciate your patience and are pleased that you were happy with the quality of the item once it arrived. Thank you for choosing Riding & Harness Stuff and for taking the time to share your experience.
Was very efficient from order to…
Was very efficient from order to deliver. Wouldn't hesitate to use again.
26 février 2026
Great communication but sadly very long…
Great communication but sadly very long delivery time
3 mars 2026
Réponse de Harnessstuff
Thank you for your review and for your kind comments about our communication — we're really pleased to hear you were happy with that.
As we specialise in quite niche products, not every item is held in stock at all times, so our delivery terms do state the possibility of a 7–10 day dispatch window to allow us to source certain items when needed. I can see your order was dispatched after 9 days, which was within that timeframe, but we completely understand that it can still feel a little slow compared with next-day services offered by retailers of more mainstream products.
We really appreciate your patience and your feedback, and we're glad you're happy with your purchase.
Réponse de Harnessstuff
Thank you for your review and for your kind comments about the product and our communication — we're really pleased to hear you were happy with both.
As we specialise in quite niche products, not every item is held in stock at all times, so our delivery terms do state the possibility of a 7–10 day dispatch window to allow us to source certain items when needed. I can see your order was dispatched after 9 days, which was within that timeframe, but we completely understand that it can still feel a little slow compared with next-day services offered by retailers of more mainstream products.
We really appreciate your patience and your feedback, and we're glad you're happy with your purchase.
Réponse de Harnessstuff
Thank you for your feedback. We completely understand that waiting for an order can be frustrating.
As we specialise in quite niche products, not every item is held in stock at all times. Because of this, our delivery terms clearly state the possibility of a 7–10 day dispatch timeframe, and this information is also included in the order confirmation email so customers know what to expect.
That said, I can see that your order took 11 days to dispatch on this occasion, which was slightly longer than the timeframe advertised, and I do apologise for that delay.
We appreciate your patience and your feedback, which helps us continue to improve our service.
Good communication and friendly staff
25 février 2026
Black leather Ideal Driving Bridle
Ordered a black leather Ideal cob sized driving bridle, was kept updated about delivery time and absolutely delighted with quality of bridle, fit and ease of assembly. Pony also seems very happy with new bridle, and price was good for such a high quality item.
21 janvier 2026
Avis spontané
Excellent service as usual
Excellent service as usual, keeping you informed of the delivery. Pleasure to do business with them.
3 janvier 2026
Kept up to date on my order
Kept up to date on my order, even over the festive period.
29 décembre 2025
Very happy
Spoke to her on the phone very knowledgeable she was in the yard but went in ti sort the order and delivered with no problems very pleased
5 décembre 2025
Chased order after waiting 2 weeks
Chased order after waiting 2 weeks. One item out of stock so whole order had been held without notification.
Missing item had no due date so I requested a refund. Disappointed as had to order elsewhere and pay 2nd lot to f postage.
26 novembre 2025
Réponse de Harnessstuff
We’re very sorry for the delay with your order and completely understand your frustration. As noted in our delivery terms, some products do need to be ordered in specially, and this can unfortunately take a little longer. We recognise that we should have communicated more effectively, and we sincerely apologise for the lack of updates.
We also chose not to split the order because it was a very small one, and sending two separate shipments would have resulted in a financial loss while we waited for an update from our supplier. We did inform you the moment we were aware that the remaining item had not come in from the supplier as expected
I have bought from this company before
I have bought from this company before. I received brilliant service and communication. Good quality goods too.
19 novembre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.