Harnessstuff Avis 

I can order knowing this is a reputable company.

Received a lovely email thanking me for making a purchase and supporting their company. Hay fed bag was exactly what I wanted with prompt delivery. Thanks very much

speedy delivery and knowledgeable

Very good service

My order arrived on time (due to Easter it was a day late but that was to be expected) and I found their website very helpful and informative, especially as I wasn't exactly sure what size I needed - used today and its perfect thank you

Easy ordering and hassle free delivery.

Good speedy service.

Prompt delivery of exactly what I needed. Comparable price to other sellers but with free delivery. I’ve used this company often and am happy to recommend them

Good communication ,The Jodz Airmesh Chapettes are great really airy . Looking forward to using them for riding in the Colombian Andes . Thank you for having the more hard to find items .

Great communication

Thank you for recommending this type of long line, perfect for my small cavapoo. Communication was spot on letting me know how long it would take to get it in and send it on. Customer care was really good. Thank you 😊

Iv tried to use this company on several occasions as the website it so well set out. My 1st attempt was ordering an ideal lux harness. I was told ideal are up to 14 days order time. Almost a month later parts still hadn’t arrived. Eventually agreed on a refund which I had to chase on several occasions eventually receiving almost 3 weeks later. I ordered the harness else where and received within 6 days, this was ordered directly from ideal. A few months later I placed a mixed order of driving sundries which again took weeks. I placed another order in January of lead ropes, driving apron and pads etc. I was emailed 12 days after my order to say them items would be on there way with a few days. 2 weeks later nothing. At this point I got in touch. I’d placed the same items back in my basket and was offered a 9% off voucher of which I sent screen shots, I asked if this could be applied to the order as I’d had such a long wait and was told no. Even though the items were exactly the same. I asked why it was taking so long and was told zilco items can take 28 days at which point I asked why things such as the ideal gloves, lead ropes, martingale stops etc etc couldn’t have been posted - no response. I’d have thought after such a long wait there customer service would have stepped up etc. Sad to say I won’t be using this company again and I’d recommend people to stay clear.

I would not call £166 a small order. In fact it qualifies for free delivery of £50 more than 3 times over. So yes you could and should have split the order when it took 29 days from order to delivery.

As for the voucher you could have refunded it if you really wanted to.

As for communication I received an email only after I emailed you which stated my order would be with me in a few days. 14 days later it wasn’t!

My 1st order was £455.65
2nd order £108.19
3rd order £166.57

Iv read most of these reviews and the only thing it high lights to include your responses is poor customer service and your inability to put things right.

Excellent service

Quick delivery, good price

Helpful advice. Quick delivery. Decent prices. Need to return one item, but hoping that will go okay.

The products were fine, from order to delivery took nearly 3 weeks. Yes, it clearly states in the small print it could take up to 28 days.
It appears if you are a new customer, pretty much immediately after you have placed your order you receive an offer voucher for 7% off if you purchase more items. The trouble with this is you are given just 24 hours from the email to do so until the voucher expires. As a customer, I perceive this "gesture" as a hollow one that Harnessstuff know is very unlikely to be used. I found I was quite annoyed by this "gesture" and for me, it has tainted this transaction and is what I will remember. I've deducted two stars simply because of this.
I would recommend Harnessstuff either do not give this hollow gesture at all or give the voucher say 2 weeks to expire (as many businesses do) to make it mean something.

Great products and good value