Hatfields Avis 

After going to the dealership (Hull Jaguar) to get the Jaguar connect APP reset to be told it has a £95 charge attached to it.

To do what. Request an app reset via a few mouse presses!

Yet when my partner went to Jaguar Leeds (another franchise brand) there was no cost. I have since spoken with Jaguar Lincoln who confirmed i will not be charged for a simple app rest and to just pop in.

What the heck Hatfields talk about milking money out of people.

Very thankful I did not exchange any money with this company. Be very aware.

Reception was nice however maybe service could learn a thing or two from her.

If Hatfield’s want to try deny it I have evidence of the visit. They do seem to like to palm of any apology

Had a great family Sunday dinner and portion was massive? Hats off to chef for Yorkshire pudding and staff were friendly and helpful it was a great time out? Wud really recommend

After dealing with hatfields for my f pace I actually sold the car and went back to Mercedes, this has to be the worst car retailer for customer service, never answer the phones, the website states open till 6pm, all staff go home a 5pm (their words) never return calls, no one in any department has any clue when you ask a question you just get passed from piller to post. Absolute disgraceful.

Had an excellent experience as a customer buying a used car from Hatfields Hull. I found the car online and typically for me it was 104 miles away. I called and spoke to Carl Day, who was super helpful and answered all my (many) questions. I explained the distance we were travelling to view and asked if it could be ready to drive home the same day if we made the journey. He called me back as promised to confirm it could be. When we got there the car had been prepared to a wonderful standard and was exactly as described over the phone (I had also been sent a video). There were no pushy sales tactics. We had a coffee, a test drive, and I asked for a small scratch to be buffed out which was done while we went through the paperwork. Despite buying one of their less expensive cars I was made to feel like I was the most important customer that day, and Carl even saved the day when I had a glitch with setting up my insurance. Everyone I met was professional, friendly and helpful. Definitely one of the best car buying experiences I have had.

Fantastic service by Mike Weaver and team could not have been better . Thank you so much for arranging my evoque . Super stuff .. highly recommended and great lessons on the car and its workings !

The car I bought from Hatfields Jaguar Shrewsbury had suspect tyres of which one of the front tyres blew out shortly after delivery. I have been trying for 12 months to get the stop/start system working. The car has been into the Hatfields workshop three times and it is still not working. I am shortly going to take the car back for a fourth time.
I would like to remind you that if the battery is the problem then the car was sold to me with a faulty battery.

Hatfilelds have today retuned my car with the fault rectified. There has been no charge for the parts used. The new after sales manager G Watkins has been given a difficult job but appears to be getting things back on the rails. I hope my problem has highlighted a weak spot in the Hatfilelds operation which has now been rectified. Jaguar is too good a car to have this sort of problem.

Great customer service !!
Was greeted by Gregg Leatherbarrow who approached us and asked if we needed any help we were just passing but ended up purchasing a Valar ..
Gregg was very informative . Which gave us confidence his personality outstanding genuine nice guy no pushy sales talk . Gave us options on finance etc purchasing add ons
He’s definitely followed his guidelines for the business 10/10 top marks great sales man would definitely recommend anyone wanting a Range Rover check hatfields out .. thanks from norma & John so far happy with our purchase car drives like a dream 💭
Ps people are always quick to complain but never to praise !!

Travelled from Bolton to Liverpool to look view a car which was forsale at Hatfields.Good welcoming service from salesman Mark. Decided to go ahead with purchase and was told I would need to return to collect vehicle the following week after vehicle inspection and valeting. Returned to collect car and noticed before leaving showroom that car wouldn't transfer to fwd. I was told I could take the car that day but it would need returning once an appointment was arranged. This was arranged and the car collected. Vehicle returned back to me the same day with with fuel light on. Contacted Mark as car was refuelled before leaving and the company wasn't close to home or just round the corner. I was told to send fuel receipt and bank details. This i did and i am still awaiting for reimbursement 6 weeks later. Several emails sent and ignored and as you can imagine i am not happy. The car which needed returning through no fault of my own had now cost me £50 in fuel to return to get issue resolved. Absolutely shocking service and extremely unprofessional. I spent £26,000 with this company and they couldn't even reimburse £50 fuel cost for a repair which was their responsibility.

Where to start with Hatfield’s Jaguar Liverpool.
At first started off really well when selling me my 98 Plate F pace.
Could not do enough for me to get the deal done.
Then once car purchased is where it all goes wrong.
Firstly the car was supposed to be delivered by trailer as I live in Oxfordshire and did not want to increase mileage however they sent it driven.
Then took it for its first drive an engine light came on to then have AA attend to tell me it had a faulty nox sensor called Gary at Hatfield’s who said to book it somewhere local and they would sort it so thought ok but a two week wait.
However had second car so no need to drive four days later I come home and rear lights on and the car will not start called AA again to be told dead battery. In addition noticed faulty boot cover and also then showed requirement for Ad blue but only driven once.
Had to have a replacement battery for £298
Called Gary again who agreed to cover cost.
Then he advised that his general manager would like to collect the car and complete the defects themselves and provide me a courtesy car.
So gave them benefit of doubt and agreed. Two weeks go by and no update. Contact Gary by email no reply wait a weekend and try again and email bounces back. Contact the dealership to be told Gary has left the business and they will put me in touch with their Sales manager Dave Peat. Who starts firstly by no awareness that my vehicle is there but is at first very helpful and looks into the defects and says he will sort. Another two weeks goes by and again no update so have to chase again.
I contact to be told oh yes car is almost ready just waiting on boot lock. And should be able to arrange delivery.
A few days goes by no update.
Contact Dave again to be told he is struggling to get a transporter but will get Back to me.
No reply and then I contact again and he says he has one for Wednesday I advise as long as it’s like the delivery and done in the evening and he says it’s at 9.30am and do no go again.
He then advises me if would be another two weeks before available he asks whether I would agree to have it driven and he will give me a full tank of fuel.
I agreed simply to get the vehicle back. Wait a day no update do call back and to be told he’s trying to arrange a driver now.
Wait another 3 days still no update.
Lots of apologies on email but no outcome. I then contact again today to speak to one of the sales team who says Dave will calm be back in a few minutes. Surprise surprise 3 hours later I am writing this review and still no call.
So simply purchased a car 6 weeks ago and driven once still do not have my car. Based on this experience I would advise others to stay away from Hatfields. My first and last experience and I still sit and wait for my vehicle which I am now contemplating sending back

Avoid Hatfields Hull at all costs.
A couple of hours job is approaching 1 week with only 1 call to update me, which basically explained they'd broken something else while repairs.
No loan car, unable to attend hospital appointments and work.

Jaguar prides itself on being a premier brand & the slate accolades around customer service give the impression that the dealership matches the brand. The slate trophies are proudly displayed on the reception desk.

To give some context to the narrative, I have a company vehicle via BT and took this into the dealership for a minor repair on the engine management system. I diligently checked that the vehicle would be ready by 5 pm and had several discussions with the service team throughout the day culminating in my last discussion at 2 pm with Rob, the Service Manager. I agreed I would leave Pontefract at 4 pm and pick the vehicle up around 5 pm.

At around 4.45 pm, once I had pulled into the car park, I got a voice mail stating there was an issue with the lease company paying for the repairs. I went into reception and the invoice for the work was only put into Rivius at 3.30 pm - I am not sure whether or not you guys understand the timescales around CHAPS or BACs. The upshot was that the dealership wouldn't release my vehicle even though: a: there invoice went on the system late, b: they had ample opportunity to set my expectations around the pick up of the vehicle. Indeed, I could have rung the lease company myself.

The use of language is also very interesting with the receptionists using words like 'not release' and 'impounded' whilst I glowed a fire engine red. Indeed, they wanted me to pay for the work even though this is a company vehicle with the lease company backed by a 20 billion company. They asked several times and I stated this wasn't policy.

I got one tacit apology from the receptionist who explained they had been busy with 'training' and had forgotten to call me - guys there was ample opportunities to do this. Meanwhile, Rob was busily laughing and joking to a colleague whilst stood next to me and completely oblivious to how angry or frustrated the customer was. It was only when I stated I would leave that Rob turned his attention to me and away from football.

Rob just looked blankly at me and again reiterated my vehicle wouldn't be released and I could come back tomorrow when the lease company had paid them. I explained that I had 3 calls with them, 1 with football loving Rob and I could have helped them expediate any payments. I agreed with Rob, due to the issues, the vehicle would be dropped off at my home tomorrow. I have had no apology from Rob at all. I believe he left the two receptionists to deal with me and tried to dodge responsibility.

I absolutely get the imperative of getting paid and I could have chased the lease company in partnership with Hatfields. If Hatfields listen to my conversations with them, I would have also been happy to pick the vehicle up the day after.

Instead, they wasted hours of my time, threw excuse after excuse over why they didn't call me until I was physically sat in the garage.

The experience was degrading, embarassing, frustrating and not very customer centric. I am sure I will get a 'I am sorry about your experience' response but this isn't good enough. I would have expected absolute honesty delivered in a timely manner.

BTW spoke to the lease company this morning and they are rushing the payment through and my expectation is I get the vehicle delivered to me in an equally timely manner.

This is probably the worst customer experience in any business ever.

Hatfields - Pickering

Just because I noticed a fault with the battery on their Mini they told me they WILL NOT repair it & believe they can't meet my expectations so good luck in my search for a new car.

My car had been in previous with the very same fault 4/5 weeks earlier. Rang them up to book it in again they told me Thursday 15/12/22 I told them I needed the car back on the same day as I had to be in Manchester at 09.00 on the 16/12/22,I also said it had been in weeks earlier with the same fault ( they told me they would make sure a battery was in stock to change/replace the damaged one). Left the car at 08.00 on the day told me they would contact me when done ?
At 13.30 I phoned them to see if it was ready, to which they said no they would ring me when it was done.
I am a transporter driver so when I got back from York I went straight down to Jaguar so I could put it on my wagon when it was ready, I waited another hour and a half outside still no phone call ( this was 16.30 ) so decided to go and find my car which was parked up by the garages at the back. So thought it was ready for collection so went in to ask. The man on the service reception went away then came back and told me they have to keep it in on charge overnight which I explained you’ve already done that 4/5 weeks ago and you where suppose to be changing the battery on it . He was very irate and said they just can’t change it they need to do tests on it , which I said it’s been done last time and the paperwork is in my car with it on , also I need my car to get me to Manchester at 09.00 in the morning.
He said he would get someone in early and they would ring me at 08.00 .
No phone call again I rang them the lady on reception told me the battery was ok and I could pick it up, at this point I said I want to talk to a manager because what you’ve done is exactly the same as previous and it’s ok for a week and then the same happens .
A brand manager rang me back 10 minutes later to which I explained everything again and it went in for a new battery and now I was going to be 4/5 hours late to get to Manchester. He was the only one who listened and apologised and said he would get changed right away and get the car delivered to my house .
I said no one would be in because my wife was now taking me to Manchester so I would pick it up on the Saturday afternoon .
After picking it up in the rain it was washed and valeted and seemed ok later that week I was washing it and noticed scratches on the back door and a decent size one on the bonnet. By the way I got a email from them saying it would be mostly appreciated if I could give them a 9 or 10 on the JLR customer satisfaction review.
I emailed the photos to Emma and she said they would look into it, that was well over 2 weeks ago now so I emailed her back yesterday and I am awaiting a reply ( don’t think I will hold my breath) .
By the way the damage was done at Hatfields, I wash my car every week it lives in a garage at home and at work nothing is near it 6 meters all around .
The parking spaces are too small at Hatfields .
When they had my car have they just left it till the end of the day to charge it overnight and inconvenience me ?????

Hatfields Liverpool has an appalling service department.

Brilliant place 2 eat the food is lovely and the staff are very friendly and helpful thankyou Charlotte Williams for the lovely service

Test drove a Range rover Velar with the intention to purchase if all went well with the car. Had the car for about 5 hours and although my wife and I liked the car we decided it wasn't the one , mainly down to the size ( not big enough for our needs ) in all fairness the salesman did say to me that it isn't as big as it looks. Unfortunately that's where the honesty ended. Upon returning the car to Hatfields Hull my wife noticed something on side of our own car , namely a large rub and a dent at the bottom of the passenger rear door . I approached the salesman and notified him of the situation and he came outside to take a look at the damage and the first words out of his mouth was he didn't think that it was caused on the forecourt , at this point I explained that I had washed the car prior to travelling to Hull due to it probably being valued for part exchange and that I would have noticed the damage as it was impossible to miss . At this point he invited the service manager to have a look at the damage and he also said that he didn't think it was caused there , the alarm bells were starting to get louder in my head they were either calling me stupid or a liar which I am neither so I suggested we look on the CCTV for evidence , I was then informed that there was no CCTV that covered the forecourt and that they had no obligation to help me with the matter bearing in mind that I was not in a state of mind to argue the point I left it there and returned home disappointed but thinking how on earth can they not have CCTV covering a area with so many expensive cars , under further investigation I have found that they do indeed have CCTV and that 1 of the fixed cameras is actually pointing towards where my car was parked. This then raises the question WHAT HAVE THEY GOT HIDE !! is it the fact that maybe whilst moving cars around they actually caused the damage . I guess I will never know but it has taught me a valuable lesson ( now changing my dash cam for 1 that records while parked ) so that is £400 for repair and £64 for dash cam . Can't wait to see if I get the standard reply from the company , watch this space

Hatfields Liverpool

We had an issue with our not getting the promise of a free service in writing, but Hatfields proved good to their word.

Overall we've been very happy with the XF we purchased and the response to this issue, I'd recommend Hatfields Liverpool to anyone thinking of buying a Jaguar.

Long post, but a word of warning to all of you collecting your new car........... Collected my brand new SVR from Hatfields Jaguar (Liverpool, UK)

However, when I went into the dealership to order it, I noticed a beautiful brand new F-type in the showroom covered in scratches on the bonnet where it can been poorly cleaned. Therefore when offered cermaic coating I declined.

I took it to a local detailer as soon as I took delivery. The car was covered in scratches, some on the roof were very deep. It took him an extra day just to polish out the damage they had caused. I suspect the car was washed with water from the Mersey and polished off with a brillo pad.

The detailer said it was the worst new car he'd ever seen in terms of prep quality.

Here's the worst bit reflective of how much they care (not).

My sister is taking delivery of a new SVR in a couple of weeks, and told them she doesn't want it being touched before collection given the dreadful state they hander over my car. Now you would think, given that, they would have picked up the phone to me, but no. Their response to my sister was that they could have polished the scratches out! Somewhat misses the point, and like I'm going to trust them to touch my car again!

So folks when you collect your brand new car, don't get caught up in the moment and make sure that you check it very very thoroughly.

Had an absolutely brilliant service from Hatfields. We'd seen our new car online and expressed our interest and had a call within an hour from Jay. We viewed the car the next day and had a great personal service from Tim and Jay. Tim knew so much about the car and made the whole process of buying the new car and part exchanging our old car so easy, even a follow up call the next morning to make sure we'd found the drive home OK and if we had any further questions. Would highly recommend this dealership to anyone as it's such a brilliant service.