Hatfields Avis 

Hatfields jaguar liverpool
In my opinion....
Not a great experience from the start.
Went in with an oil leak, 2 weeks later came out with an oil leak plus loose hub nuts which damaged discs and pads and potentially bearings. So went back in to get leak fixed, discs pads etc replaced at their cost.
Went back in as leak still present, came out again with leak still present.
Said they removed gearbox again on this occasion and re-did the main seal/backplate.
Got it back on friday 12th and today the 16th found oil in same area as original.
I was told its residue from the road because I didn't have the engine tray on.
Strange that this 'RESIDUE' is oil and that its stuck to the exact same area of the car as the original leak and nowhere else on the vehicle.
I feel I've just been mugged off from start to finish.
My enjoyment for my vehicle has been diminished and my faith in this company and the brand has totally gone.
Off to buy a new car elsewhere.
Thanks for that.
Update. Checks on 16th did show issues with leak still present but you and your 2 clowns flat out denied it was oil leak. Bunch of incompetent mechanics of which one of them put me in a dangerous vehicle the first time I collected.

DT17 XRA - VELAR 240D SE

6 Month quick timeline

24th Jan - Picked up car
6th Feb - Car beaks down
7th Feb - Advised that it would be looked at on the 28th March, or 27th Feb (without getting a courtesy car). Obviously complained and got the car taken in the next day with a courtesy car.
28th Feb - Got car back
13th July - Car breaks down at 70mph with half power. Land Rover assist mess up the booking and I miss an important meeting due to having to wait. In the end the AA came out (fantastic service from the engineer) and I am told by Land Rover Liverpool to only take the car back there (very strange)
20th July - Get a call advising the car needs a new engine!
3rd August - Had to take a £6k loss on a car not fit for purpose.

Having been advised by a couple of senior people at Land Rover in the Midlands, they should have put me in a replacement car at no cost to me, however, I did not have finance on the car. The first question asked was how I paid - it absolutely makes sense that the service for cash buyers is poor as they have had your money. The crazy thing here is that all of the people you speak to at Land Rover admit how bad their after sales are? With a researched 72% of sales coming from leased/finance deals where people are basically "renting" a car at highly inflated prices, it is no wonder that cash buyers seem to be treated very differently.

As one senior manager from Land Rover told me "its down to the dealership, as they may get some assistance from LR Care, but they won't want to lose the profit they made, even though they sold you a car not fit for purpose - stand your ground, but they will make it very difficult"

We are now in the hands of a lawyer and the ombudsman, as losing £6k on a car which is not fit for purpose is not in my modus operandi. The only reason they don't get 1 star is that I actually believe one of the salesmen is a genuinely good guy.

In conclusion, if you are spending £42K plus on a car, DONT get a Land Rover, especially this one, as its now got a reconditioned engine. Don't get the gap insurance either as its a complete waste of time, and never do a review until you have had the car for a while.

In contrast, the service a Mercedes Liverpool and Marshalls Mercedes in Winchester was outstanding, I now have the car I should have got in the first place, and I don't feel like it's going to break when I drive it. From walking into Mercedes, the staff didn't give me a second glance of disgust, even though I was wearing sportswear - unlike Hatfields, where it was plainly obvious that some of the staff thought I was probably a time waster and the local drug dealer............hence why I respect the salesman who dealt with me, as he was pretty genuine.

Purchased a 2 year old Landrover last year and catalogue of errors have occurred leaving me with little faith or trust in this company. In summary within 6 months of purchase the brakes were found to be corroded and needed replacing, the V5 was not sent for over a year leaving and a further issue was found with the car at a later date. Andy Carr from the service department was disinterested and unapologetic. Communication was slow. I will not be using this company in future and would not recommend.

Just picked up our new pre owned Jaguar and can’t praise our specialist Andy high enough. He was a joy to deal with and the car is wonderful too. Thanks from Bill and Andrea

Bought an ipace from Hatfields in 2019. The service department has been really frustrating. They are unable to get basic parts in a reasonable amount of time and have been unable to fix faults first time, this will be the third time it will go back for faulty air conditioning. Jaguar assist have also told me they have not put components back together properly. They also forget to put the car in service mode when working on it, so I get a call from jaguar telling me the car is stolen when they are working on it. Courtesy car availability has also been a problem.

Despite being very happy with the new car we were not supplied with a spare key that should have been supplied with the the vehicle but wasnt due to the microchip shortage at the time (Sept 21)
Hatfields and JLR are now supplying new cars with both keys (so the supply issue is clearly fixed) but have made zero effort to resolve getting our spare key to us despite it being over 6 months since we purchased the vehicle.

DO NOT USE THIS DEALERSHIP NOR THE HATFIELDS GROUP!

My Husband and I recently bought two cars from this dealership and experienced totally UNETHICAL ways of working and UNPROFESSIONALISM all the way through the full sales process. They made my husband of I out to be liars within written correspondence. They held on to our deposit for several months, only releasing the money after a totally unrelated telephone call. I would strongly recommend using a different dealership to Hatfields.

DO NOT USE THIS DEALERSHIP NOR THE HATFIELDS GROUP!

DO NOT USE THIS DEALERSHIP NOR THE HATFIELDS GROUP!

This dealership asked us to lie to the finance company, we experienced high pressured sales, sending a sales person to an airport whilst traveling on a family holiday requesting we sign a finance agreement. Hatfields did not try to resolve the situation, instead they instructed their solicitors. On the recommendation of Citizens Advice we have had no alternative but to escalate that matter to the FCA Financial Conduct Authority and the Motor Trade Ombudsman.

We experienced totally UNETHICAL ways of working and UNPROFESSIONALISM all the way through the full sales process. They made my wife of I out to be liars within written correspondence. They held on to our deposit for several months, only releasing the money after a totally unrelated telephone call. I would strongly recommend using a different dealership to Hatfields.

I have today collected my pre owned Jaguar from Hatfields Shrewsbury.
I have to say the whole experience of dealing with Hatfields has been trouble free, any enquiries I’ve had from first contact with the sales exec Adam Neale to the point of driving from the showroom has been dealt with in a first class & professional manner.
It is not the first car I have purchased from the same dealership & it probably won’t be the last.
We were collected from the train station by Adam & driven to the new showroom to collect the said car, the car was ready & waiting spotlessly clean & with a full tank fuel as promised.
I have to say once again first class service from Adam Neale & his support staff

Pat J Quinn ✅.

The most unprofessional company we have ever had any experience with. My husband had made a verbal deal, and had a paper trail, to buy a particular Land Rover. We waited for the relevant information to be able to put down the deposit only to find out online that the car had moved to another branch the very next day and had the price increased by £4k! The sales team claimed they had no idea what was happening and we got told there was nothing that could be done about it. Would not recommend going near Hatfields with a barge pole.

*edit after a response from Hatfields*
The delay in getting a deposit paid came from Hatfield, not from us. This all happened and within 5 days we have purchased another vehicle from a more reputable company.

Absolutely excellent experience buying an Ipace from Hatfields Jaguar. A fair deal and amazing post purchase support and service

Hatfields Jaguar Liverpool
An absolutely first class service from hatfields Liverpool and in particular my advisor, Craig Jones.
From my initial email enquiry to eventual purchase the service and attention to detail from Craig was excellent.
Everything was explained clearly, in a timely manner and he was professional at every stage. No pushy buying.
On the day of collection, it was raining and he even brought the car indoors so it looked immaculate when I drove it away.
Seriously impressed and hopefully the after sales will be just as good.

Absolutely shocking service. We paid for our car outright with no finance from another independent company, this included extended warranty and as our car had some faults we had it booked in with Hatfields Hull. They kept our car for two weeks and in these two weeks they claimed they fixed certain issues and others they were not able to fault or improve. One of these issues was a vibration that was coming from the back seat. Their first solution was to try and charge the warranty company nearly eight-hundred pounds for tyres which they stated improved the fault but we disagreed and declined the change, they then stated they adjusted the exhaust which again did not improve the fault in any way what so ever. After been told they wouldn't change any other parts on the vehicle as they did not want to be held liable for it if it did not fix the problem they subsequently told us they would not be able to do anything else. Upon taking our vehicle back we noticed that day that all our alloys had been scratched, other things they claimed to have repaired had not - such as boot, sat nav had not been updated. We will definitely not be returning to Hatfields again.
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In reply to Hatfields: As an official Jaguar dealership my understanding is that you also provide repairs for all Jaguar cars regardless of where the vehicle was purchased. Additionally, the warranty provided was not from Jaguar however the warranty provider and the car dealer who provided the warranty from the beginning have worked with us to try to provide a solution and are still doing so. Nonetheless, you state you were somehow limited to what repairs you could do on my vehicle, yet you still caused an extensive amount of damage to the vehicle itself, e.g alloy wheels, door drain hole. Additionally, some of the repairs that were claimed to have been fixed were in fact not, e.g Sat Nav update and boot.
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Update: Hatfield's head office have been in contact and at their request we removed the review a week ago to give them the opportunity to solve the issues. They came back with an offer to fix these issues at Hull Hatfield's, the same place that charged for repairs that were not completed and damaged all of the wheels, however no apology was made for the negligence or damaged caused to the vehicle. We completely understand that mistakes happen (though this is a substantial amount of mistakes) but to come back with excuses of why it happened and insinuations that certain damage did not occur at the branch or for instance there was no SD card in the vehicle to begin with is completely improper and unacceptable, and for these reasons it is certainly not an option to return to Hatfileds in Hull ever again. After stating our complete disapproval at this offer, they were then willing to pay for the cost of repairs but only for the alloys up to a cost of £312.00 if we repaired elsewhere. However none of the other issues were mentioned, such as door drain or the Sat Nav update - that wasn't actually ever updated. Nevertheless, we were in fact told not to darken their doors again, and we can gladly agree to this! We will keep this updated until all of our issues are completely resolved.

We would like to say a huge thank you to Kyle and Chris. You have both been amazing and you have given us the best ever experience buying a car, or should I say, Jaguar! Over the years, we have dealt with a lot of car salesmen. You are both in another league. Very professional, personable and knowledgeable. You put us at ease throughout and made our car buying journey fun! You are both a credit to Jaguar and they are lucky to have you. We loved the videos throughout and I especially love my Jaguar key ring. Once again, thank you both very much. Katrina & Brian

Well, I emailed Hatfields Friday with a general service enquiry and am still awaiting a reply. Very disappointed as they contacted me when Rybrook Warrington ceased Jaguar franchise, telling me about their highly rated customer experience. Sadly this first contact makes me wonder about customer experience on a 6 YO car.

I have just bought my Jaguar F Pace from Hatfields Jaguar Sheffield. Great service from everyone I met. On the day of handover my car was covered up and when the silk sheet came off I was amazed by the standard of car. I bought a used car but was treated like I was buying a new car. The manager came and thanked me for my business which was a lovely touch. If you are looking for a used or new Jaguar please visit Hatfields. I will tell all that are looking that Hatfields is the only place to go!

Do not buy from this dealership! Wakefield Jaguar aftersales care and service is terrible. They have tried to repair my alloy wheels under warranty and have damaged them allegedly beyond repair. They have offered to replace them with ones they have on a stock vehicle but that is not what you expect when you spend nearly £40k with them. Also when I got home one wheel stud was missing so had to get Jaguar recovery out to check that all 4 wheels were secure and the car was safe to drive. I contacted the dealer again but they never got back to me. Now I have reported my issue to trading standards and raised a complaint with the motor ombudsman to get the wheels put right or replaced. This is not what you except from a so called premium brand dealership.

Quite simply the best car buying experience I have had. I dealt with Simon Marston who clearly knows his stuff having sent a particularly professional video of the car and furthermore responded promptly to all questions I had relating to the purchase.
The handover experience was no less impressive in a showroom that is second to none with the car beautifully presented and ready to go.
As a purchaser from out of the area, this is one dealership that I would be happy to return too.

Customer care and service department are useless. No hire cars available unless you chain yourself to the adjacent tree. Can’t even get basic spare parts in less than 2 weeks even though other dealers can get them next day!! Do yourself a favour and find a good LR specialist and avoid the main dealer especially Hatfields. When you spend over £100k on a Range Rover you expect to be without a car for nearly 3 weeks whilst they mess about ordering parts. Be warned.

What started out as a relatively positive experience buying my approved used Range Rover Sport sadly turned out to be rather disappointing.

I found the car I was after online and due to these Covid times I did the transaction virtually, trusting that the vehicle would be picked up as described and prepped to Range Rover's usual exacting standards. The sales process was simple and easy and everything went through fine.

On the day of delivery was when things unfortunately went downhill. Upon arrival to collect my car, I was advised that at the last minute while prepping the car, some damage had been caused to the drivers seat leather. They were extremely apologetic that this had happened and suggested that they'd do anything to put it right, despite it clearly putting a dampener on the collection of my new car. Some options were suggested to repair the damage including them collecting and returning the car, or having one of their nearer garages repair the damage on their behalf. The latter would have been my preference with it being a 150mile round trip, but they were keen to have it back with their trim specialist.

Fast forward and I felt like I was constantly having to chase to try and get the car booked with them for repair, to no avail. In this time i'd also noticed another large dent and scratch on the roof of the vehicle (which upon referring back to an original photo I took of the vehicle on collection I noticed was there too). At this point they said that their other garage would be in touch to carry out the repairs and i'd hear from them to get a booking. I didn't.

At this point i've given up chasing. Regardless of the expense of the car, as a luxury dealer I expected better to be honest. It very much felt like once i'd driven off that was that. I would have hoped they'd go out of their way to put it right as they seemed to suggest they would, but I shouldn't have to feel like i'm chasing constantly for a resolution.

Very disappointing.