We met with Geraldine. She was friendly, helpful and made us feel relaxed and listened to. I use an electric wheelchair and Geraldine showed an understanding of the issues I might encounter on holiday... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCastle Court Shopping Centre, Royal Avenue, BT1 1DD Castle Court, GB
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Lisez les avis des autres
Just everything was taking care of. And explained. The staff member Maria. Couldn't do anything more. So we ended booking two holidays. The next one. 12 October. For 6 people. Thank you
L'entreprise a répondu
Twas a seamless process to book my journey in March 1st to Jordan with Hays office in Beautiful Belfast with a grand lady i might missspell her name but twas Cholie who was very helpful indeed and had... Voir plus
L'entreprise a répondu
Fantastic not the first time I’ve booked with Megan .Have never been on a cruise before Megan explained everything right down to helping me pick my cabin .Going solo I was a bit nervous but Megan put... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Castle Court Shopping Centre, Royal Avenue, BT1 1DD, Castle Court, Royaume-Uni
- 02892290223
5,0
Excellent
1 k avis
Demande des avis aux clients
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Siobhan is so helpful and she does…
Siobhan is so helpful and she does everything from beginning to end.
21 février 2026
Réponse de Hays Travel - Castle Court
Thank you Hazel, see you both soon
Thanks Siobhan
Went in looking for a cheap holiday…
Went in looking for a cheap holiday later in the year. Geraldine found us a holiday in Fuertaventura in late November. She was very helpful and searched the web until she found an all inclusive holiday in a lovely hotel that we could afford. She searched Tripadvisor for the comments about the hotel and they were all positive so we booked it. Glad we popped into Hays.
21 février 2026
Réponse de Hays Travel - Castle Court
Rosie Meadows,
We're so happy we could find you an affordable all-inclusive holiday in Fuertaventura. It's great to hear that you found our service helpful and that you're pleased with your booking. Thank you for your positive feedback!
belfast.castlecourt, Hays Travel
Excellent advice from Geraldine
Geraldine 's advicewas so helpful when we were choosing our holiday. She was able to give us lots of information about the area and hotels. She was very pleasant, friendly lady.
19 février 2026
Réponse de Hays Travel - Castle Court
Thank you Anne Marie,
We appreciate you taking the time to share your experience. We're so glad our advice was helpful in choosing your holiday and that you found us pleasant and friendly.
Best regards Laura
Réponse de Hays Travel - Castle Court
Thank you Jane for your kind comments.
Best regards Laura
1st class service
Top class service told them what I wanted and that’s what they got me
12 février 2026
Réponse de Hays Travel - Castle Court
Thank you Christopher,
We appreciate you taking the time to leave us a review! We are so glad we could get you exactly what you wanted.
Best regards Laura
Good straightforward information and…
Good straightforward information and advice. Friendly efficient staff, will use this service again.
10 février 2026
Réponse de Hays Travel - Castle Court
Thank you Keith,
We appreciate you taking the time to leave us a wonderful review. We're so happy to hear you found our staff friendly and helpful.
Best Regards Laura
Réponse de Hays Travel - Castle Court
We're glad you found the experience nice and easy. Thank you for your positive feedback, we appreciate it greatly.
Best regards Laura
Great customer service
Great customer service. Took the time to call me and explain a query I had rather than do it over messenger which I really appreciated. Would definitely recommend and will use Hays again for future bookings
10 février 2026
Réponse de Hays Travel - Castle Court
Olivia,
We appreciate you sharing your experience with us. We're so happy to hear that you received great customer service and that our team met your needs.
belfast.castlecourt, Hays Travel
The staff in castle court are lovely…
The staff in castle court are lovely especially Joshua and the guy that does the currency
15 février 2026
Réponse de Hays Travel - Castle Court
Elizabeth Borland,
We're happy to hear that you had a positive experience with our team. Thank you for your kind words and for taking the time to share.
belfast.castlecourt, Hays Travel
Réponse de Hays Travel - Castle Court
Hi Sharon,
We appreciate you sharing your experience with us! We are so glad to hear that our service was helpful and friendly.
Regards Laura
Réponse de Hays Travel - Castle Court
Thank you Liz
We appreciate your positive feedback; it means a lot to us that you were so pleased with our service and had a great experience.
Regards Laura
Excellent customer service
I contacted the Facebook page and got a very quick response. Laura was very helpful from start to finish.
11 février 2026
Réponse de Hays Travel - Castle Court
Hi Stacey,
We're happy to hear that you received a quick response and helpful support via our Facebook page. We appreciate your positive feedback!
Best regards Laura
Good overall experience.
Well informed and knowledgeable agent.
Efficiently provided all info and details we required to
make our holiday decision.
11 février 2026
Réponse de Hays Travel - Castle Court
Thank you Carl,
We're so happy to hear that Siobhan's knowledge helped you make your holiday decision. We appreciate you taking the time to leave us a review.
Best regards Laura
Laura was great very informative about…
Laura was great very informative about our trip so helpful jyst lovely
11 février 2026
Réponse de Hays Travel - Castle Court
Thank you Sheila,
We appreciate you taking the time to leave us such a lovely review! We are so happy to hear that you found Laura helpful.
Best regards Siobhan
Réponse de Hays Travel - Castle Court
Thank you Joseph,
We appreciate your kind review! We are so happy to hear that you found Chloe helpful, and we will be sure to pass along your comments.
Best regards Laura
It was quick and easy to book over the…
It was quick and easy to book over the phone. Chloe was really informative and helpful. This is the second time we have booked with Chloe, she was great in checking different options for us.
4 février 2026
Réponse de Hays Travel - Castle Court
Hi Sinead,
We appreciate you sharing your booking experience. We're so glad that Chloe was informative and helpful in checking different options for you.
Best regards Laura
Réponse de Hays Travel - Castle Court
Thank you Lindsay for your kind review.
Best regards Laura
The girl who booked our holiday done…
The girl who booked our holiday done everything we ask for and found us everything that we wanted and she was so pleasant to me
3 février 2026
Réponse de Hays Travel - Castle Court
Hi Antoinette,
We appreciate your lovely feedback! We are so happy to hear that the booking process was smooth and that all your needs were met with such pleasant service from Megan.
Kind regards Laura
We had Siobhan omg she is amazing if…
We had Siobhan omg she is amazing if only booking ever holiday was this easy and fun she is such a lovely day explained everything and laughed when I was xracking jokes
1 février 2026
Réponse de Hays Travel - Castle Court
Hi Kathleen, thank you for your lovely comments, you livened up my Sunday !! Thanks Siobhan
Réponse de Hays Travel - Castle Court
Eileen,
We're glad you had a super experience. Thank you for letting us know about your positive experience with our team member Laura .
Thanks Siobhan
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