Fantastic service doing everything required for our team trip - arranged connecting flights as close as possible. Really happy with the service provided again as used previously for similar trips and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We received the best of help and guidance from Bethany in the Chester-le-Street branch of Hays Travel. She was so friendly that she made our experience an easy and enjoyable!! 10/10
L'entreprise a répondu
The whole process of choosing which hotel and making the booking was dealt with by Bethany at Chester le street in a very friendly and professional manner and all our requests were met. Having not t... Voir plus
L'entreprise a répondu
Customer service is spot on , friendly, helpful, knowledgeable and just all round good guys , your in shown what your looking for , explained and done .
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Agrégateur de voyages
- Bureau de change
- Fournisseur d'excursions culturelles
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
90 Front Street, DH3 3BB, Chester Le Street, Royaume-Uni
- 0191 3873495
4,9
Excellent
1 k avis
Demande des avis aux clients
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Great customer service as always
Great customer service as always. Gemma was really helpful and got us a good deal for our holiday. We wouldn't go anywhere else!
31 mai 2026
Réponse de Hays Travel - Chester Le Street
We are so pleased to hear you received great service and a good deal. We appreciate your loyalty! :)
Better than booking online.
Well we had looked online and could have booked the holiday there. But we were going to Dublin and there was so much choice and also different prices. The hotels can be very expensive in Dublin. We didn't know where we could stay that was sufficiently close the to centre but yet not too expensive. We had had a good experience with Hays before and they are on our high street - so easy to visit. So we booked through Hays. The staff member found us exactly what we needed. Perfect! Really grateful.
6 juin 2026
Réponse de Hays Travel - Chester Le Street
We're so happy to hear we could help you find the perfect Dublin holiday. We appreciate you choosing us again and are grateful for your kind words! Helen :)
Professional service
Professional service, gave options to choose from to get best flights, hotel and value for money. Thanks
6 juin 2026
Réponse de Hays Travel - Chester Le Street
We're so glad we could provide excellent options for your holiday and we appreciate your kind feedback :)
Friendly and efficient service from the…
Friendly and efficient service from the staff at Chester le street branch
28 mai 2026
Réponse de Hays Travel - Chester Le Street
We appreciate your kind words about our friendly and efficient service. Thank you!
Chester le street branch…
We went to the Chester le street branch to book a holiday and Gemma who served us was so helpful and up beat it was easy to choose and really happy
30 mai 2026
Avis spontané
Réponse de Hays Travel - Chester Le Street
We are so pleased to hear we made booking your holiday an easy and happy experience. Thank you for your wonderful feedback!
Réponse de Hays Travel - Chester Le Street
We are so glad you had a brilliant experience with us. Thank you for your wonderful feedback :)
Amazing staff at Hays, Chester le Street
The staff at Hays, Ch.le.St (Emma/Gemma) went above and beyond when we recently booked our holiday. We booked a holiday to Crete but after booking a review appeared mentioning that the buffet in the hotel was closed. They rang the reps in resort who said it was open and there were no problems. They had the presence of mind to ring the hotel direct and found that it was closed. The Tour Operator agreed a full refund and we were re-booked on a holiday to Rhodes. We had a fantastic time. Gemma and Emma are a credit to Hays.
13 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you for sharing your wonderful experience! We are so pleased to hear that our team went above and beyond to ensure you had a fantastic holiday. It's great to know their dedication made such a positive difference :)
Very pleasant and helpful experience…
Very pleasant and helpful experience given to us by Bronya
29 mai 2026
Réponse de Hays Travel - Chester Le Street
We are so happy you had a pleasant experience with us. :)
Réponse de Hays Travel - Chester Le Street
Thanks for the lovely feedback. Gemma :)
Réponse de Hays Travel - Chester Le Street
It is great to hear you had a great experience with us in store. We do hope you enjoy your holiday :)
Fantastic staff book my holiday in 10…
Fantastic staff book my holiday in 10 minutes. Would not go anywhere else.
28 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you for your wonderful feedback! We're so pleased we could assist you quickly. We appreciate your loyalty :)
Always a great service when booking our…
Always a great service when booking our holidays. It was Jane yesterday who was lovely
28 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you for your wonderful review! We are so glad you always receive great service when booking your holidays with us. Jane :)
Very friendly excellent customer…
Very friendly excellent customer service and knowledgeable speedy completion of holiday booking will always book through hays travel
26 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you for your wonderful 5-star review! I'm are so pleased to hear you had such a positive booking experience with us. Gemma :)
Couldn't fault the service
Couldn't fault the service. Gemma went the extra mile to make sure that our holiday requirements were tailored to perfection.BIG thank you.
23 mai 2026
Réponse de Hays Travel - Chester Le Street
We are so pleased to hear we could tailor your holiday perfectly. Thank you for your kind words; we truly appreciate your feedback.
My friend and I were put at ease by the…
My friend and I were put at ease by the friendly ,professional thorough way our booking was handled Thankyou Helen ..😎
22 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you for the lovely review, it was a pleasure to help you both arrange your holiday. Hope you have a fab time. Thanks Helen 🙂
Jane was able to help me and assist me…
Jane was able to help me and assist me book a cruise for 2028
20 mai 2026
Réponse de Hays Travel - Chester Le Street
We are so pleased our team could help you book your 2028 cruise! It'll be here before you know it :)
Hays travel Chester Le Street
Emma at Chester Le Street was excellent.
Very efficient and knowledgeable.
21 mai 2026
Réponse de Hays Travel - Chester Le Street
We are so pleased to hear about your positive experience with our team. Thank you for your kind words :)
Always great service
Always great service , a personal touch and care taken to ensure a great experience. Gemma makes the booking process easy and efficient .
13 mai 2026
Réponse de Hays Travel - Chester Le Street
We appreciate your kind words! We are delighted to know we made your booking process easy and efficient. We hope you have a wonderful experience :)
Excellent service
We received excellent help and advice and our queries were promptly and efficiently dealt with. Thank you.
20 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you for the lovely feedback, it was lovely to meet you both. Jane :)
Excellent
Excellent. We come here because we feel they get what we want. Delighted to book my wife’s 60th birthday holiday and the Apprentice, Angel, did a superb job booking it and explaining it all.
20 mai 2026
Réponse de Hays Travel - Chester Le Street
Thank you so much for the 5* review, your patience with Angel and for returning to us over and over, its always a pleasure to take care of your holidays,
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