Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 31 Forestside Shopping Centre, BT8 6FX Forestside, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... Voir plus
L'entreprise a répondu
The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... Voir plus
L'entreprise a répondu
Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, Royaume-Uni
- 02892290228
4,9
Excellent
758 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service as always
Great customer service as always. Rebecca goes over and above with providing information and great service.
20 mars 2026
Réponse de Hays Travel - Forestside
We appreciate you highlighting the great service you received. We are so glad that we could provide you with helpful information.
Great service from Natalie
Great service from Natalie. She is super helpful, efficient and knowledgeable! Thank you!
26 mars 2026
Réponse de Hays Travel - Forestside
We appreciate you sharing your positive experience! We're so glad that you found our service helpful, efficient, and knowledgeable.
The staff are always friendly cheerful…
The staff are always friendly cheerful and welcoming to their customers. They put themselves out to meet your requirements and are incredibly knowledgeable about holidays and how to find the best experience for their customers. I would definitely recommend them to anybody wanting a holiday at the best price
20 mars 2026
Réponse de Hays Travel - Forestside
We appreciate your kind words! It's wonderful to hear that our team's dedication to providing excellent service. Thank you for recommending us!
Réponse de Hays Travel - Forestside
Thank you for your lovely feedback :)
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
Knowledgeable
Knowledgeable, patient and helpful staff who listen.
Offer good advice. Don't pressure for a sale.
10 mars 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely feedback :)
Received good and friendly advice on…
Received good and friendly advice on potential late book holidays and follow-up service with the actual booking.
6 mars 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
Great staff easy to deal with all in…
Great staff easy to deal with all in all a happy customer
28 février 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
This is my third time to use Hays…
This is my third time to use Hays Travel. Rebecca has been wonderful each time. She is friendly, patient and helpful, yet carries out her job in a professional manner.
Thank you Rebecca.
26 février 2026
Réponse de Hays Travel - Forestside
We appreciate you taking the time to share your repeated positive experiences with us. We're so glad to hear that our service met your needs, and we look forward to assisting you again!
Belfast Forestside, Hays Travel
Good service.
My request was dealt with very efficiently. The young woman was pleasant and took interest in my booking. I would recommend their services to others.
3 mars 2026
Réponse de Hays Travel - Forestside
We appreciate you taking the time to share your experience. We're so glad to hear that your request was handled efficiently and that you found our services helpful.
Belfast Forestside, Hays Travel
I booked a Holiday for this coming…
I booked a Holiday for this coming September with Hays Travel branch Forestside . Gemma was very helpful and explained everything well which made it a great experience.
24 février 2026
Réponse de Hays Travel - Forestside
We're happy to hear that you had a great experience booking your holiday at Hays Travel Forestside. We appreciate your positive feedback regarding the helpful service you received.
Belfast Forestside, Hays Travel
Very friendly and efficient experience
Very friendly and efficient experience
I would definitely use again
1 mars 2026
Réponse de Hays Travel - Forestside
We're so glad you found your experience friendly and efficient! We appreciate your intention to use our services again.
Belfast Forestside, Hays Travel
Excellent service
Excellent service from Genna who fulfilled our needs and made us feel safe with the whole transaction.
1 mars 2026
Réponse de Hays Travel - Forestside
We appreciate you taking the time to leave us feedback. We are so happy to hear that we fulfilled your needs and made you feel secure.
Belfast Forestside, Hays Travel
Aleisha is a brilliant customer service…
Aleisha is a brilliant customer service Agent working for Hays in Forestside Belfast branch. I had a very specific booking to make, where Aleisha was able to gather all the information, make the bookings, sort insurance and set up the direct debit.... nothing was a problem, everything was sorted all in one visit! Really delighted with this service!
28 février 2026
Réponse de Hays Travel - Forestside
We're so happy to hear about the great service you received from Aleisha! It's wonderful that everything was sorted in one visit. We appreciate you taking the time to leave us this lovely feedback.
Belfast Forestside, Hays Travel
I visited hays forestside
I visited hays forestside at the beginning of the month. I was hesitate to return to hays after having a horrific experience last year with the Derry / londonderry branch. Upon arriving I was immediately greeted by Jake, who was extremely knowledgeable and friendly during our interaction. I told him an idea of where I wanted to go and he printed some options for me and even offered to show me some local hotspots near to each. Within 24 hours the holiday was booked, and Jake checked in via email to check if he could help me with anything else. The entire process was so professional as compared to my experience last year, and thanks to Jake and the forestside team I have a very exiting holiday to look forward to.
13 février 2026
Réponse de Hays Travel - Forestside
Thank you for such a lovely review, we are so happy to hear your experience was all positive :)
Great very easy experience Very…
Great very easy experience Very helpful. I knew what she was talking about.
25 février 2026
Réponse de Hays Travel - Forestside
We're happy to hear that your experience with Rebecca was very easy and helpful. Thank you for letting us know, and we appreciate your feedback!
Belfast Forestside, Hays Travel
Excellent local knowledge of our…
Excellent local knowledge of our holiday destination from our travel advisor who went above and beyond to provide us with all the information we needed. Made the whole booking procedure so straight forward and easy saving us so much time and effort online and probably money too. Thank you for your professionalism.
15 février 2026
Réponse de Hays Travel - Forestside
Maria,
We're happy to hear that our Rebecca's expertise and dedication made booking your holiday so easy and efficient. Thank you for acknowledging our professionalism, we appreciate your feedback!
Belfast Forestside, Hays Travel
Réponse de Hays Travel - Forestside
Thank you for your lovely feedback :)
Review
The experience was good the girl was very helpful and friendly .she was very efficient at her job .
24 février 2026
Réponse de Hays Travel - Forestside
We appreciate you taking the time to share your experience. We are so glad to hear the staff member was helpful, friendly, and efficient.
Belfast Forestside, Hays Travel
Réponse de Hays Travel - Forestside
We appreciate your feedback and are so glad we could provide great service and understanding with good communication and knowledge.
Belfast Forestside, Hays Travel
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.