Natalie at Forestside has been booking our holidays for the past few years, and she has always been incredibly helpful and patient. She is always so friendly, knowledgeable and takes the time to make... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 31 Forestside Shopping Centre, BT8 6FX Forestside, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We were warmly welcomed by Natalie who listened to our thoughts and recalled previous likes and dislikes of holiday arrangements which she had made for us. Attentive to our needs and impressively fam... Voir plus
L'entreprise a répondu
The staff were excellent in explaining the resorts available and we are trying somewhere different that we have not travelled to before. Booking was very efficient and simple to follow and details em... Voir plus
L'entreprise a répondu
Great service from everyone at hays travel, book with them for every holiday and never had an issue, will contact your hotel directly for you so no need to worry about unexpected issues when you arriv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Unit 31 Forestside Shopping Centre, BT8 6FX, Forestside, Royaume-Uni
- 02892290228
4,9
Excellent
758 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service excellence
Customer service
Listened attentively & explored various options to meet my needs
6 février 2026
Réponse de Hays Travel - Forestside
MR MARTIN MC LAUGHLIN,
We appreciate you taking the time to share your feedback. We're happy to hear that our team met your needs and listened attentively.
Hays Travel
Jenna was amazing
Jenna was amazing. She was searching for the best offers for us, checking different lengths of stay and dates. We felt reassured we were getting a good deal.
4 février 2026
Rebecca was friendly
Rebecca was friendly, efficient and very helpful. She was great sorting a complex package for me
2 février 2026
5 STAR..
5 STAR...
I always travel through Hays Travel..
FORESTSIDE......
All the staff are absolutely amazing...
So friendly and all of them..
Go out of there way to accommodate..
Thank you once again..
For all your kindness towards me...
SIMPLY THE BEST!!!!!!!
8 février 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
Great customer service.
I've dealt with hays for a number of years for holidays. The staff are knowledgeable friendly and have my best interests at heart.Ive been looked after by Natalie and I seek her out when I go into the shop.shes very good at suggestions and adapting dates and hotels to suit my needs.cant recommend them highly enough.
30 janvier 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
Staff are so friendly and helpful
Staff are so friendly and helpful, they are willing to help each other to get you the best deal. Amazing, Hays, Forest Side/Downpatrick are the only way to travel
6 février 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
The staff very helpful and patient
The staff very helpful and patient. Nothing was too much for them.
3 février 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
It was very helpful
24 janvier 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely feedback :)
very friendly and informative travel agency
Rebecca was very informative and helpful!
She answered all my questions.
Would definitely book again with her.
2 février 2026
Réponse de Hays Travel - Forestside
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found Rebecca helpful and informative.
Hays Travel Forestside
Well informed and very helpful staff.
Well informed and very helpful staff.
Able to talk to staff face to face at local office/ shop.
25 janvier 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
Didn't know what i really wanted
Didn't know what i really wanted, Jenna ask a few questions and gave me a couple of options, all together i was in and out of the shop 3 times that day, the lady beside jenna helped me on my second visit i think her name was Natalie, I'm a man of 66 years and not always comfortable going in to speak to new people.Both ladies were great and informative they are a credit to your team, I'm booked and counting down the day's many thanks
29 janvier 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
Réponse de Hays Travel - Forestside
We appreciate you sharing, we are so happy Aleisha took her time and was friendly during your visit with us.
Hays Travel Forestside
Réponse de Hays Travel - Forestside
Thank you for your lovely feedback :)
A very helpful and informative…
A very helpful and informative experience.Staff pleasant and patient in considering all our demands. Came away feeling very satisfied and looking forward to our holiday.Good to be able to talk face to face with someone instead of pressing buttons.
Thank you.
24 janvier 2026
Réponse de Hays Travel - Forestside
Frances,
We appreciate you sharing your positive experience. We're so glad that our staff were helpful and patient while assisting you. Thank you for your kind words, and we hope you enjoy your holiday!
Hays Travel Forestside :)
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
I always go to see Natalie
I always go to see Natalie. She is amazing. The whole team are so helpful. Wouldn’t go anywhere else.
23 janvier 2026
Réponse de Hays Travel - Forestside
Thank you for your lovely review! :)
I always book with hays travel because…
I always book with hays travel because they are so reliable,and the shop assistants are so pleasant and very helpful. Keep up the good work.
22 janvier 2026
Réponse de Hays Travel - Forestside
Sean,
We appreciate you choosing us for your bookings because of our reliability and helpful team. We're happy to hear that you find our shop assistants pleasant.
Hays Travel
Jake at Hays Travel Forestside was…
Jake at Hays Travel Forestside was patient, professional and did his best to cater for our needs.
22 janvier 2026
Réponse de Hays Travel - Forestside
Thank you for the kind feedback :)
Since Hays travel arrived at Forestsi…
Since Hays travel arrived at Forestsi we have always found a welcome smile from all the staff. We have found a special person in Natalie who goes to great lengths to find the right holiday for all her customers.
21 janvier 2026
Réponse de Hays Travel - Forestside
Brian Mckenna,
We appreciate you sharing your kind words about our team's service. It's great to hear that you've consistently received a warm welcome and that a member of our team has been so helpful in finding the perfect holidays.
Hays Travel
We have been going to Hays Travel from…
We have been going to Hays Travel from it open at Forestside and to Thomas Cook before that and we have always had great help. Natalie is great nothing is to much trouble she takes her time to explain every thing. All the people who work there are very friendly.
11 janvier 2026
Réponse de Hays Travel - Forestside
John,
We appreciate your continued loyalty and are so glad to hear that you've consistently received great help from our team. We're happy that our team members are friendly and helpful!
Hays Travel
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.