Hays Travel - Norwich City Avis 

1 005
TrustScore 5 sur 5

4,9

3-5 Orford Place, NR1 3RU Norwich City, GB


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Noté 5 sur 5 étoiles

The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ella gave us as much time and information needed to reach our decisions, and with discount applied we were able to make a booking within our budget.

Noté 5 sur 5 étoiles

We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • 3-5 Orford Place, NR1 3RU, Norwich City, Royaume-Uni

  • 01603851856

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(1 005)

122 345 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Aiden was very helpful yesterday with…

Aiden was very helpful yesterday with the booking , and Ella had found us some great options.
Chloe and Kathy also helpful over the phone, everyone is very responsive and friendly. My husband is disabled with Parkinson's and we feel in safe hands.

3 juillet 2026
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Réponse de Hays Travel - Norwich City

Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you feel in safe hands.

Noté 5 sur 5 étoiles

Aiden was amazing from start to finish…

Aiden was amazing from start to finish & couldn’t have been more helpful & informative

1 juillet 2026
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Réponse de Hays Travel - Norwich City

We're so glad to hear that our colleague provided such helpful and informative service. It's wonderful to know they made your experience amazing from beginning to end.

Noté 5 sur 5 étoiles

As usually excellent service Adien is…

As usually excellent service Adien is allways very helpful 👍👍

2 juillet 2026
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Réponse de Hays Travel - Norwich City

Thank you for your wonderful 5 star review! We are so pleased to hear that you consistently receive excellent service and find our team members helpful. Your feedback is greatly appreciated.

Noté 5 sur 5 étoiles

We found the staff extremely…

We found the staff extremely helpful,and they were able to arrange bookings for our future cruises quickly and to our satisfaction. A very happy experience.

23 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you for your wonderful feedback! We are delighted to hear that our team was able to assist you efficiently with your future cruise bookings.

Noté 5 sur 5 étoiles

Very happy with everything at Hays…

Very happy with everything at Hays Travel looked after Very well thanks terry 👍

30 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you for your wonderful feedback! We are so pleased to hear that you were well looked after and happy with everything :)

Noté 5 sur 5 étoiles

This is the second booking through…

This is the second booking through Hays, in all honesty I would not go anywhere else.
Staff are polite, aproachable, knowledgeable and friendly.
My special requests were noted and passed on. Knowing everything is taken care of is brilliant.

23 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience with your second booking and that our team could assist you so effectively. We truly appreciate your kind words.

Noté 5 sur 5 étoiles

Aiden was so helpful

Aiden was so helpful, knowledgable and patient while we navigated our way around different cruise options.

He understood what we wanted as older travellers and worked really hard to meet our needs.

He gave us different companies allowing us to choose within our price range and discussed our insurance needs

The car park has also been booked so we are ready to sail 🛳️👍

Thank you Aidan

We all agree we would not book with any other travel agent Hays travel is our choice every time

27 juin 2026
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Réponse de Hays Travel - Norwich City

We are so pleased to hear about your positive experience! It's wonderful that our team member was able to assist you in finding the perfect cruise and that you feel confident in your booking. We truly appreciate your loyalty and look forward to helping you with future travels

Noté 5 sur 5 étoiles

Very easy booking process

We knew which holiday we wanted as it was a repeat of the holiday that we booked with Hays last very. Aidan make the process very easy and the booking was completed in less than ten minutes

28 juin 2026
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Réponse de Hays Travel - Norwich City

We are so pleased to hear we made your booking process easy and efficient. Thank you for your kind words!

Noté 5 sur 5 étoiles

Aidan is always very helpful and…

Aidan is always very helpful and knowledgeable - found flights quickly and it was simple to make payment

25 juin 2026
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Réponse de Hays Travel - Norwich City

We're so glad we could assist you efficiently with your flight arrangements! Thank you for your kind words.

Noté 5 sur 5 étoiles

Very helpful

Very helpful

17 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you for your kind review

Noté 5 sur 5 étoiles

Terrific service

Terrific service, very helpful

20 juin 2026
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Réponse de Hays Travel - Norwich City

We appreciate your kind words. We are glad we could assist you.

Noté 5 sur 5 étoiles

Cathy was incredibly helpful and…

Cathy was incredibly helpful and knowledgeable and spent ages making sure we booked exactly what we wanted. Massive Star for her, thank you.

17 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you for you kind comments about Cathy our Sandals expert. I will pass them them on to her .

Noté 5 sur 5 étoiles

I have this time met Hannah

I have this time met Hannah, as Kathy was on holiday. I needed help with booking a flight from London Stansted to Milan and this time with Ryanair. Hannah helped me from the beginning to organise an app for Ryanair and find a flight ticket.I would not have been capable to do myself.
She advised me to book hotel rooms before my trip to Milan and after my holiday the night before going home to Norwich by train in the morning after having a relaxing night at hotel.
I felt lucky to have met Hannah such a friendly and capable person ,fully supportive !

14 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you for such a kind view, The team are always happy to assist you

Noté 5 sur 5 étoiles

Aiden was extremely helpful when…

Aiden was extremely helpful when booking my holiday. He booked me exactly the right holiday at a very good price.

12 juin 2026
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Réponse de Hays Travel - Norwich City

We are so happy we could help you find the perfect holiday at a great price! Thank you for your kind words.

Noté 5 sur 5 étoiles

A lovely experience.

We always get a lovely welcome on entering the shop and the service, help and advice Kerry gives us is impeccable.

11 juin 2026
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Réponse de Hays Travel - Norwich City

Thank you for choosing Hays Travel again and We are so pleased Kerry was able to find you another holiday

Noté 5 sur 5 étoiles

I came into the Norwich city store and…

I came into the Norwich city store and was served by Hannah. She was lovely, chatty and booked exactly what I wanted. She had all the time in the world to spend time with me and gave me all the necessary information I needed. Thank you

6 juin 2026
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Réponse de Hays Travel - Norwich City

We are so pleased to hear you had such a positive experience with us! We appreciate your kind words.

Noté 4 sur 5 étoiles

Great attention to detail. Aidan took great care to help us build…

Aidan took great care to help us build our perfect holiday. Gave us great idea and feedback. Vert patient and sympathetic to our needs (newly bereaved. However not sure about final tickets, boarding passes etc. Do we collect get hard copies or print ourselves from where? Aiden A*

4 juin 2026
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Réponse de Hays Travel - Norwich City

We are so pleased to hear Aiden provided such excellent and patient service during a difficult time. You will be contacted when your e tickets are in store and we can print these for you. Have a great trip.

Noté 5 sur 5 étoiles

Very pleased with the attention I…

Very pleased with the attention I received and the time taken to secure the short break that I wanted at a fair price.

4 juin 2026
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Réponse de Hays Travel - Norwich City

We're delighted we could secure your desired break at a great price. Thank you for your kind words!

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