The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... Voir plus
L'entreprise a répondu
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From giving Kerry the details of what I was looking for she kept me informed at every step what was the best options were to make sure I got everything I wanted. She also set up my direct debit so eac... Voir plus
L'entreprise a répondu
All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Voir plus
L'entreprise a répondu
Ella gave us as much time and information needed to reach our decisions, and with discount applied we were able to make a booking within our budget.
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
3-5 Orford Place, NR1 3RU, Norwich City, Royaume-Uni
- 01603851856
4,9
Excellent
1 k avis
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Réponse de Hays Travel - Norwich City
We appreciate your kind feedback; we are so happy to hear that you found our team member helpful during your visit with us.
Helpful and friendly
Aiden was very helpful, informative and friendly.
I felt confident booking a holiday for ten people with his help.
7 mars 2026
Réponse de Hays Travel - Norwich City
We appreciate you sharing your experience. We are so happy to hear that our team member was helpful, informative and friendly, making you feel confident.
Excellent service from Cathy
Excellent service from Cathy. She understands our travel needs and contacts the company we are using to make sure we get the support we require.
When on the phone she was having to compete with the busker outside the shop making it difficult to hear.
8 mars 2026
Réponse de Hays Travel - Norwich City
We appreciate your kind words regarding the service you received. We are so glad Cathy understood your needs and provided the support you required. We will look into the noise issue. Thanks for your feedback!
Interested staff who couldn't be more…
Interested staff who couldn't be more helpful orbinterested
13 mars 2026
Réponse de Hays Travel - Norwich City
Thank you for your lovely review!
First time using Hays.
We wouldn't have booked the hotel and area that we did without the knowledge and helpfulness of the Hay's staff member (Kerry). We felt that she took onboard everything we mentioned to find a suitable holiday in our price range. This is the first time we have booked through Hays and if the holiday works out as expected we will most likely use them again.
10 mars 2026
Réponse de Hays Travel - Norwich City
We appreciate your kind words! We're so happy to hear that our team member's expertise helped you discover the perfect hotel and area within your budget. We hope you have a fantastic holiday!
We had a lovely lady called Hannah who…
We had a lovely lady called Hannah who booked our holiday. She was very patient nothing was to much trouble for her . We would not hesitate to book again with her she was amazing
7 mars 2026
Réponse de Hays Travel - Norwich City
We’re delighted to hear that Hannah provided such patient and helpful service while booking your holiday.
Great
I had a good wonderful service the staff was friendly ensuring all my need i am impressed with her give time attention to dettaild for my trip vary helpful i am very happy
8 mars 2026
Réponse de Hays Travel - Norwich City
We’re delighted to hear that you had such a wonderful experience with us. Our team always strives to provide friendly, attentive service and make sure every detail of your trip is taken care of, so it’s great to know we met your expectations.
Hays have the expertise and time to help.
Laurence has spent a lot of time talking to us and working out itineraries to meet our aspirations. He is knowledgeable and patient.
We are so looking forward to our holiday of a lifetime that we now have booked thanks to Laurence
14 février 2026
Réponse de Hays Travel - Norwich City
Thank you so much for your kind words! It’s been a pleasure helping you plan such a special trip.
Well done Hays
Have used Hays for our previous holidays, excellent service,professional, courteous
7 mars 2026
Réponse de Hays Travel - Norwich City
We appreciate you taking the time to share your positive experiences with us. We're so glad you've consistently received excellent service from our team.
Exceptional friendly service
Kerry was so friendly and helpful and found a perfect holiday for me and my family.She gave great advice and ideas of where to visit and booked everything for us including car parking and special assistance for our Son.Highly recommend booking thro Hayes travel for exceptional friendly service.
26 février 2026
Réponse de Hays Travel - Norwich City
We're happy to hear that you and your family had a perfect holiday planned with us. It's great to know that our team member gave great advice and was helpful in booking everything you needed. Thank you for recommending us!
Excellent service from Kerry
Excellent service from Kerry.
She did everything we asked of her and was so helpful.
5 mars 2026
Réponse de Hays Travel - Norwich City
We appreciate you taking the time to leave us feedback. We are so happy to hear that we were helpful and met your needs.
Very friendly and helpful
Hannah has been brilliant from when we first came into store a few weeks ago to the time we booked . Working hard to get us the best deal and holiday that suits us
5 mars 2026
Réponse de Hays Travel - Norwich City
We're happy to hear that you had such a positive experience. It's great to know that our team member worked hard to find the best holiday for you. Thank you!
Jo was very helpful and knowledgeable…
Jo was very helpful and knowledgeable with great advice for a good value holiday
4 mars 2026
Réponse de Hays Travel - Norwich City
Thank you for your lovely review. We are please Jo was able to find you the perfect holiday
Good knowledge of booking system.
Good knowledge of booking system.
Did exactly what we wanted efficiently
3 mars 2026
Réponse de Hays Travel - Norwich City
Thank you for your kind review. We are so happy we could meet your needs efficiently!
So easy to talk to and they listen
So easy to talk to and they listen, a very helpful bunch!
1 mars 2026
Réponse de Hays Travel - Norwich City
We appreciate you taking the time to leave us such a wonderful review!
The staff are always so friendly and…
The staff are always so friendly and today Cathy absolutely made my day. I had been dithering about Canada - where to go , which way I would do it - East to West, just the Mounties etc but she smashed it. A big fat FIVE to her and she should be highly praised.
1 mars 2026
Réponse de Hays Travel - Norwich City
We're happy to hear that someone on our team made such a positive impact! We appreciate you taking the time to share your experience and we'll be sure to pass along your kind words.
Totally felt at ease booking ,Aiden…
Totally felt at ease booking ,Aiden very knowledgeable showed us all our options and advice was brilliant.
1 mars 2026
Réponse de Hays Travel - Norwich City
We're happy to hear that you felt at ease booking with us. It's great to know that our advice and options were brilliant and helpful to you.
Th lady who dealt with us ( Cathy ) was…
Th lady who dealt with us ( Cathy ) was exceptional. Very patient and extremely helpful as we weren’t sure where we wanted to go. Couldn’t ask for better service. Brilliant !
27 février 2026
Réponse de Hays Travel - Norwich City
Thank you for such a positive review, So pleased Cathy was able to assist you
Aiden has been very helpful in helping…
Aiden has been very helpful in helping us make a choice for our holiday and finding us the best price
26 février 2026
Réponse de Hays Travel - Norwich City
We appreciate you taking the time to leave us this wonderful review. We're so happy we could find you the best holiday at a great price.
Very helpful staff
Very pleasant and interested staff. I felt he was knowledgeable and experienced and gave me the time to explore every thing I asked. I enquired about several destinations. He explored all destinations I asked about and we settled on a good value and targeted expectations holiday for each place. I went away with 3 good holidays printed out and came back within the hour and booked 1. Would definitely recommend talking to Aidan.
26 février 2026
Réponse de Hays Travel - Norwich City
We're happy to hear that you felt supported by our knowledgeable staff as you explored options for your holidays. Thank you for sharing your positive experience, and we appreciate your recommendation.
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