Hays Travel - Redditch Avis 

The shop assistant made sure he went above and beyond. He made sure he found our perfect hoilday for our short break , very happy with my whole experience in the Redditch shop , will definitely return 😄

This is the second time this year we’ve booked with Hayes travel and again we received exceptional customer service from staff.

We were shown lots of destinations and were given plenty of time to choose the right holiday for us, nothing was too much trouble. Jo was our travel representative, she was very knowledgeable and she provided us with everything we needed.

Later on we topped up our Hayes travel card assisted by Victoria, who was also excellent.

Thanks again Hayes travel for perfect customer service, we’ll be back to book again early next year.

Very helpful. Found us a fantastic hotel close to the main square in Krakow. Also found us better flight times

Great experience very friendly and professional met all our needs the staff are great would recommend them

Very good and fair price, I did try to book 2nd holiday with them but no one came back to be guessing they where busy

The staf are so friendly and professional nothing is to much trouble

Came in as had issue with HTMC card Jella on the travel money counter was lovely and helpful. I had money in foreign currency and wanted to know my options. She explained all of the options then helped me with the one that suited me. I also got some currecy as a cash we chatted about not knowing what to get the grandchildren who were going away she said travel money is always a good idea. She was so very helpful and friendly. The rates are always good here and smiley staff. Best place to get currency and travel tips :)

I was welcomed with beaming smile by Lucy.
Asked the question could they match the online price of Jet2 which they could
so booked holiday there and then.
Lucy was so professional and helpful a real asset to Hays Travel.
Never used shop before but will definitely use again.

Fantastic Treated with the utmost respect and they made the process enjoyable very professional,

We’ve been going to Hays for our holidays for quite a few years and all the staff are so friendly. We tend to book all of our holidays with Becky, she’s amazing, very friendly and very patient, she always as time to look for what she knows we like. She’s just lovely.

We went in specifically to find a good deal for the coming days. We left with a deal that meant we were flying next morning. The search and options found were great and the actual holiday we chose has been excellent overall. Although booked at Hays, it was a TUI holiday and we have a few things to review for them to suggest improvements.

The staff in the Redditch office are very warm and welcome, nothing is no problem, it’s a pleasure to do business with them, it’s our third booking for this year (2026)

Superb service as always

Nice office,well staffed with experienced staff,very helpful but I did have to query some things which did not agree with what they told me but they were helpful and patient and finally I believe they got things right.i was a little disappointed with their choice of offerings overall.

Once again 5* service from Jo at Redditch branch. Cannot recommend this company enough 😊

Such friendly staff from start to finish, considering it was our first booking for a cruise holiday, we wanted to go on holiday straight away, thank you to the ladies in Hayes Travel in Redditch it made our booking experience very enjoyable, roll on next year 👍

Extremely helpful in getting me the holiday I wanted at right price and with all options considered. The customer services member of staff was so patient and thorough, explained everything in detail and answered all my queries. Very professional throughout. Thank you.

Lexis helped myself and a friend book a holiday. She was very friendly and patient and made the process very easy.

As always extremely helpful, cannot do enough for you All agents are polite and have time for you. Would not go anywhere else

Jo was very helpful, went above and beyond, very grateful.