Hays Travel - Specialist Cruise Centre Avis 

2 623
TrustScore 5 sur 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Voir plus

Noté 5 sur 5 étoiles

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Royaume-Uni

  • 03330339985

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(2 623)

121 995 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Michaela was so helpful

Michaela was so helpful. Was able to answer all my questions with ease.

27 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Donna Boyd,

Thank you for your wonderful review! We are so pleased to hear that our colleague was helpful and able to answer all your questions with ease.

Kind Regards
Hays Travel

Noté 5 sur 5 étoiles

Great service, really knowledgeable agent

Tim who booked my cruise was really knowledgeable and made some great suggestions for cabin locations. He was able to price match and beat a quote I'd already received from a competitor.

30 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Celebrity Beyond. Kind regards Tim.

Noté 5 sur 5 étoiles

Attention to detail everything covered…

Attention to detail everything covered for our up coming cruise

2 septembre 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Jacqueline,

We're so glad to hear that we covered everything for your upcoming cruise with great attention to detail. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Noté 5 sur 5 étoiles

First class service

Excellent and efficient service from Tim who has very extensive knowledge of the cruise industry and goes out of his way to help his clients. Would highly recommend.

26 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you Mrs Frendo for the lovely review. It is always a pleasure booking your cruises for you.

Regards
Tim

Noté 5 sur 5 étoiles

The more i use Hays the more…

The more i use Hays the more comfortable i get with their travel consultants, i have not been disappointed as yet. Chelsea Frimley was a delight to chat too and was more than helpful worth our booking. I look forward to chatting with her as or Cruise gets nearer.

31 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Louis Malin,

Thank you for your wonderful feedback! We are so pleased to hear that you feel comfortable with our travel consultants and that you've had such positive experiences. We look forward to assisting you further with your cruise plans.

Kind Regards
Hays Travel

Noté 5 sur 5 étoiles

Great as always 😊

1 septembre 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for leaving a 5* Review, I look forward to helping you again in the future. Emily

Noté 5 sur 5 étoiles

Fantastic customer service!

Lyn was friend friendly and you could sense the genuine want to help and get the best deal! She found us different quotes for different cruise room options and dates very quickly and explained all details of booking fully. I had spoken to other travel agents as well and the customers service made me definitely want to book through Haystravel.
Thank you so much Lynda!

29 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your wonderful comments and feedback. I am so pleased I was able to help with your booking, you have an exciting cruise planned. Linda

Noté 5 sur 5 étoiles

Shelley always helps me to research and…

Shelley always helps me to research and find the booking I need. She provides the info accurately and promptly and we agree a deal quickly.

Always a good job.

30 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Venus. Kind regards Shelley.

Noté 5 sur 5 étoiles

When I booked I didn't know that the…

When I booked I didn't know that the cabin was small and my friends husband is disabled. I rang up and I spoke to Carol. It took her three hours to find me the right cabin for us all. Excellent service in my opinion.

22 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you so much for your kind feedback and 5* review. We hope you have an amazing time on board Ventura. Kind regards Carol.

Noté 5 sur 5 étoiles
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback. We hope you enjoy your cruise on board Iona. Kind regards Emily.

Noté 5 sur 5 étoiles

Excellent Service from Hays Travel

I’d like to say a huge thank you to Hays Travel, and especially Andrea Barker, for the excellent service I received.

After experiencing some issues trying to complete my booking online, I contacted Andrea for assistance. She was incredibly helpful, friendly and professional throughout, taking the time to sort everything out for me over the phone and making the whole process completely hassle-free.

Andrea even managed to secure me a little extra discount, which was a fantastic bonus! She also made arranging the payment for our cruise straightforward and easy.

It’s refreshing to receive such great customer service, and Andrea is a real credit to Hays Travel. I wouldn’t hesitate to recommend Hays Travel and Andrea Barker to anyone looking to book a holiday or cruise.

Thank you again, Andrea, for making the whole experience so easy! 👏🌟

22 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you so much for the lovely feedback and 5* review Ryan. It was a pleasure booking your cruise on board Arvia. Kind regards Andrea.

Noté 5 sur 5 étoiles

Chelsea was fantastic dealing with late…

Chelsea was fantastic dealing with late booking efficient, amenable, knowledgeable,great service will book with hays again thank you

29 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. We hope you have a wonderful time on board Azura. Kind regards Chelsea.

Noté 5 sur 5 étoiles

Professional staff

A very speedy initial response and although TUI were stating that there were no cabins available, Jack was able to find one and now I’m off on another cruise.

21 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Anthony Golding,

We are so pleased to hear about your speedy initial response and that we were able to assist you in finding a cabin for your cruise! We wish you an absolutely wonderful trip.

Kind Regards
Hays Travel

Noté 5 sur 5 étoiles

What great service

What great service, really helpful and friendly.
Also my cruise booking was cheaper than other travel agents.

28 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thanks for the 5* review, i am so pleased i found you a great deal. Enjoy Queen Victoria.

Regards
Jo

Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish. Recommended my friend too who also experienced a professional service from Rachael. She was very helpful as we were new to cruising.

28 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

It was my pleasure booking your cruise for you on Arvia. Thank you for the recommendation Tina.

Regards
Rachael

Noté 5 sur 5 étoiles

Very friendly and helpful

Very friendly and helpful

17 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Have a lovely cruise on Queen Anne Julie.
Please call me if you need any further assistance with your booking.
Regards
Rob

Noté 5 sur 5 étoiles

A very pleasant and helpful rep

A very pleasant and helpful rep. Hays are lucky to have such lovely staff

27 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for the lovely feedback Olivia, i will be sure to pass this to Jo, enjoy your holiday.

Kind regards
Amanda

Noté 5 sur 5 étoiles

The travel agent I was blessed to deal…

The travel agent I was blessed to deal with (Tim) was absolut gem . Not only he was funny and with fantastic knowledge, he was extremely helpful.

He's a credit to the company

27 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for the lovely feed back Agnieszka Bialobrzeska, it was a pleasure booking your cruise on MSC World Asia.

Regards
Tim

Noté 5 sur 5 étoiles

Very impressed

Our first time using Hays via a friend. Very impressed with the service (cheaper than our usual agent for the same cabin!) and with Tim patiently negotiating phone calls between us and our friends who started the booking.

19 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for leaving a wonderful 5* review and look forward to speaking with you again. Tim

Noté 5 sur 5 étoiles

My son in law booked for my husband and…

My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.

27 août 2026
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Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your kind comments, It's lovely to hear your son was pleased with the whole procedure. Joanne

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