Hays Travel - Specialist Cruise Centre Avis 

2 623
TrustScore 5 sur 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Voir plus

Noté 5 sur 5 étoiles

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Agence de voyages
  2. Agence de croisières
  3. Agence de voyages en bateaux de croisière
  4. Fournisseur d'excursions culturelles
  5. Bureau de change
  6. Agrégateur de voyages

Écrit par l'entreprise

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Coordonnées de contact

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Royaume-Uni

  • 03330339985

4,9

Excellent

TrustScore 5 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(2 623)

121 995 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

My son in law booked for my husband and…

My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.

27 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your kind comments, It's lovely to hear your son was pleased with the whole procedure. Joanne

Noté 5 sur 5 étoiles

Carol was amazing nothing was too much…

Carol was amazing nothing was too much trouble and found me another cruise and is also watching for 2029 to be released

26 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for you 5* review Paula, I am sure you will have a fab time on Azura, I will be happy to help you when the 2029 cruises are released, kind regards, Carol

Noté 5 sur 5 étoiles

Customer Service Very Helpful

Emily, from Customer Service team is brilliant. Had a small hiccup with booking online, but spoke to her and she has sorted out the issue I had. Now booked on a cruise and looking forward to it. Customer service first class!

26 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your great review and kind words Stephen, it was my pleasure to help you, I am sure you will have a fabulous time on Bolette next year, kind regards, Emily

Noté 5 sur 5 étoiles

We only book with Hays Travel because…

We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.

23 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you so much for the lovely feedback and 5* review. It was a pleasure booking your cruise on board MSC Meraviglia. Kind regards Shelley

Noté 5 sur 5 étoiles

Really very good

17 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your kind review
Best Regards
Hays Travel

Noté 5 sur 5 étoiles

Excellent service once again from Emily…

Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.

24 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your kind comments and 5 star review, I look forward to helping you again in the future. Emily

Noté 5 sur 5 étoiles

Excellent service again from Hays…

Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.

24 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Anthony R Williams,

Thank you for your wonderful review! We are so pleased to hear you had excellent service again and chose to book another cruise with us. We appreciate your kind words.

Kind Regards
Hays Travel

Noté 5 sur 5 étoiles

Excellent and very efficient service

Excellent and very efficient service, as always.

23 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Many thanks Grant, always a pleasure booking your cruise's.

Regards
Jackie

Noté 5 sur 5 étoiles

Michaela went through all the…

Michaela went through all the information thoroughly & listened to my requirements.

22 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for the 5* review, it was my pleasure booking your cruise on Queen Victoria.

Regards
Michaela

Noté 5 sur 5 étoiles

Emily from the Beverley branch was…

Emily from the Beverley branch was really helpful x

21 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your great review Michele, it was my pleasure to help you book your Norwegian Fjords cruise, kind regards, Emily

Noté 5 sur 5 étoiles

First class service Rob is professional…

First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.

22 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review Barbara, it was my pleasure to book your Adriatic Adventure cruise, I'm sure you will have a fabulous time, kind regards, Rob

Noté 5 sur 5 étoiles

As always when dealing with your…

As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey

15 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your fabulous review John, It is always a pleasure to help you, I'm sure you will have a fantastic time on Balmoral, Kind regards, Carol

Noté 5 sur 5 étoiles

I tried booking with P&O direct for a…

I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.

21 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review Mark, It was my pleasure to help, have a great time on Azura !!, Kind regards, Chelsea

Noté 4 sur 5 étoiles

Cruise Team

All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.

21 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your kind review, It was my pleasure to help you, I will also pass on your kind words to Michelle, kind regards, Jackie

Noté 5 sur 5 étoiles

Great service cannot fault it from…

Great service cannot fault it from start to finish, very helpful and great staff

20 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your feedback and 5* review. We hope you have a wonderful time on board MSC Preziosa. Kind regards Amii.

Noté 5 sur 5 étoiles

Polly explained everything about the…

Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!

20 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback Janice. It was a pleasure booking your cruise on board Nautica. Kind regards Polly.

Noté 5 sur 5 étoiles

Very helpful lady and gave me great…

Very helpful lady and gave me great advise

19 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your kind review Mrs Morgan-Fleay, I'm sure you will have a fabulous time on Explora, Kind regards, Lynda

Noté 5 sur 5 étoiles

Jo was again really helpful

Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.

19 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for your great review Stewart, it was my pleasure to help you again, if you need any further assistance, please do get in contact, kind regards, Jo.

Noté 5 sur 5 étoiles

The girl I was dealing with very…

The girl I was dealing with very professional and polite answered all my queries

18 août 2026
Logo de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre

Thank you for you positive feedback and 5 star review. Michaela

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus