Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Voir plus
Établissement
Changer d'établissementHays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB
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Lisez les avis des autres
Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Voir plus
L'entreprise a répondu
Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Voir plus
L'entreprise a répondu
Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Royaume-Uni
- 03330339985
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My son in law booked for my husband and…
My son in law booked for my husband and myself and his own family the day before. I know he was very pleased with the whole procedure.

Réponse de Hays Travel - Specialist Cruise Centre
Carol was amazing nothing was too much…
Carol was amazing nothing was too much trouble and found me another cruise and is also watching for 2029 to be released

Réponse de Hays Travel - Specialist Cruise Centre
Customer Service Very Helpful
Emily, from Customer Service team is brilliant. Had a small hiccup with booking online, but spoke to her and she has sorted out the issue I had. Now booked on a cruise and looking forward to it. Customer service first class!

Réponse de Hays Travel - Specialist Cruise Centre
We only book with Hays Travel because…
We only book with Hays Travel because of their Travel Advisor Shelley Collins.
She is so special that we waited for her to return from leave before booking another holiday.

Réponse de Hays Travel - Specialist Cruise Centre
Excellent service once again from Emily…
Excellent service once again from Emily at Hays Travel. Would definitely recommend to anyone.

Réponse de Hays Travel - Specialist Cruise Centre
Excellent service again from Hays…
Excellent service again from Hays Travel. Booked another cruise with them. Thank you Emily.

Réponse de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre
Michaela went through all the…
Michaela went through all the information thoroughly & listened to my requirements.

Réponse de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre
First class service Rob is professional…
First class service Rob is professional but friendly. Set out everything in an organised way. Very satisfied.

Réponse de Hays Travel - Specialist Cruise Centre
As always when dealing with your…
As always when dealing with your company. and Carol M in particular, we receive the best possible assistance and always come away feeling we have received 5 Star treatment.
Many thanks
J & J in Surrey

Réponse de Hays Travel - Specialist Cruise Centre
I tried booking with P&O direct for a…
I tried booking with P&O direct for a cruise. I wanted to fly from Birmingham, and was told no flights available. I spoke to a lady called Chelsea and she found me flights from Birmingham. Small discount also . 5 stars all round.

Réponse de Hays Travel - Specialist Cruise Centre
Cruise Team
All the agents were knowledgeable and helpful. Understood requirements and devised two packaging and pricing options. Jackie Wilson was first point of contact and was excellent. Finalised reservation with Michelle, who clarified a few questions before proceeding. One slight frustration was the telephone message of one of the agents saying she was busy and would call back when she was actually off duty. Would recommend your cruise team to others.

Réponse de Hays Travel - Specialist Cruise Centre
Great service cannot fault it from…
Great service cannot fault it from start to finish, very helpful and great staff

Réponse de Hays Travel - Specialist Cruise Centre
Polly explained everything about the…
Polly explained everything about the cruise, including the room types, schedules and transfers as we are flying over from Northern Ireland. She was very helpful and it was very much appreciated, thank you Polly!

Réponse de Hays Travel - Specialist Cruise Centre

Réponse de Hays Travel - Specialist Cruise Centre
Jo was again really helpful
Jo was again really helpful, nothing is to much trouble and that made the whole booking process so easy.

Réponse de Hays Travel - Specialist Cruise Centre
The girl I was dealing with very…
The girl I was dealing with very professional and polite answered all my queries

Réponse de Hays Travel - Specialist Cruise Centre
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