The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... Voir plus
L'entreprise a répondu
The staff are very professional and have assisted me with a number of bookings in the last 2 years. The are always attentive and helpful and it has been a hassle free pleasure every booking.
It's always a pleasure to visit Hays Travel and see Mandy. She never fails to deliver our dream holiday got a luxury holiday booked for June 2027. She is always so helpful. We always leave with a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de voyages
- Agence de croisières
- Agence de voyages en bateaux de croisière
- Fournisseur d'excursions culturelles
- Bureau de change
- Agrégateur de voyages
Écrit par l'entreprise
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Coordonnées de contact
182 High Street, SM1 1NL, Sutton, England, Royaume-Uni
- 02039255869
4,9
Excellent
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just amazing customer service
Just amazing customer service. Holly, the travel agent, made everything so easy. Would highly recommend.
8 février 2026
Réponse de Hays Travel - Sutton
Thank you for your lovely review and for booking with me
Holly :)
Excellent friendly helpful staff
Excellent friendly helpful staff. They are a great team who are patient and willing to spend time to find the best advice and solutions.
5 février 2026
Réponse de Hays Travel - Sutton
Thank you so much for your kind review. We love our regular customers and always happy to help.
Kind Regards,
Dean
The staff ate polite and very helpful
4 février 2026
Réponse de Hays Travel - Sutton
Thank you for your kind review. We look forward to seeing you next time.
Kind Regards, Natasha
Réponse de Hays Travel - Sutton
Thank you Brian for your kind review.
Its always a pleasure to help you with your holidays!
Kind regards.
Mandy
They take time with you no rush and the…
They take time with you no rush and the staff are very friendly
4 février 2026
Réponse de Hays Travel - Sutton
Thank you got your kind review and for booking through us.
Hays booking.
Your operator efficiently and politely answered all of our questions and booked our trip exactly as we wanted it.
1 février 2026
Réponse de Hays Travel - Sutton
Thank you for booking with us and for your great review. :)
Very helpful and kind assistant
21 janvier 2026
Réponse de Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Very efficient and helpful service
27 janvier 2026
Réponse de Hays Travel - Sutton
Thank you so much for your booking and for your great review.
Excellent service as usual
Very helpful and excellent service as usual. I have booked several holidays with them and all the staff are very knowledgable and friendly.
30 janvier 2026
Réponse de Hays Travel - Sutton
Thank for booking with us
and thank you for your great review
Team Hays :)
Mandy the Store Manager at Sutton
Mandy the Store Manager at Sutton, Surrey branch was super helpful again. Her knowledge of the destination was second to none.
We appreciated the time and effort she took to run through bits and bobs and never felt rush. Her customer experience is second to none. She is a real asset to Sutton Hayes branch. Thanks Mandy. See you soon for our next holiday booking.
30 janvier 2026
Réponse de Hays Travel - Sutton
Natalie,
We appreciate you sharing your positive experience. We're so happy to hear that our team member was helpful and knowledgeable, providing outstanding customer experience. We look forward to assisting you with your next holiday booking!
Hays Travel
As usual Mandy was very helpful in…
As usual Mandy was very helpful in booking my next 2 holidays with Hays Travel thanks to her l am looking forward to them.
30 janvier 2026
Réponse de Hays Travel - Sutton
Hi Gloria,
Thank you for your kind review.
Its always a pleasure to see you and help with your holidays. I enjoy our little chats...
Kind regards,
Mandy
Mandy was lovely and patient and sorted…
Mandy was lovely and patient and sorted everything out for my holiday.
Thank-you.
24 janvier 2026
Réponse de Hays Travel - Sutton
Hi Carmel
Lovely to see you all. Thank you for taking the time to post a lovely review.
Look forward to seeing you all soon.
Kind Regards
Mandy
I have used Hays travel (Sutton) A…Karen Sutton.
I have used Hays travel (Sutton) A couple of times and they have been amazing every time so enthusiastic, and there knowledge is second to none ,and yesterday Tuesday 27 January was no exception thanks Karen and Thanks for Hayes travel,it’s the place for me. From Julian
27 janvier 2026
Avis spontané
Réponse de Hays Travel - Sutton
Thank you so much for booking with us and for your lovely review.
Karen :)
Best ever
My friend and I popped in to book a holiday and only knew we wanted a cruise. We was helped by Natasha who was kind, helpful and knowledgeable. It was a really good experience- thank you
26 janvier 2026
Réponse de Hays Travel - Sutton
Thank you so much for your lovely review and for booking your cruise with us. Natasha :)
Booked a week's Holiday in Norfolk
The person we spoke to was very helpful. We had a few questions and he went back and forth with the coach company to give us the information required. We have booked our last 3 holidays with Hays, very happy with their service and it is nice to be able to go into the travel agents to speak to someone in person.
17 janvier 2026
Réponse de Hays Travel - Sutton
Thank you for your lovely review and for booking with us :)
The helpful manager
The manager was attentive, reviewed various possible options and helped us make a choice.
20 janvier 2026
Réponse de Hays Travel - Sutton
Hi Olha - It was lovely to book your holiday to Egypt - hope to see you soon - All the best, Caitlin
Réponse de Hays Travel - Sutton
Thank you for your review and for making your booking with us. :)
Very good and the travel agent man…
Very good and the travel agent man Luke was so helpful and friendly
22 janvier 2026
Réponse de Hays Travel - Sutton
Thank you so much for your review and for booking with us.
We were greeted very well and made us…
We were greeted very well and made us relaxed and comfortable
21 janvier 2026
Réponse de Hays Travel - Sutton
Thank you for your review and for booking with us.
Team Hays
Sutton :)
Great Eperience
Both Caitlin and Dean were helpful and checked everything we asked for.
13 janvier 2026
Réponse de Hays Travel - Sutton
Hi Barbara,
Thank you for your comment
I hope you have a lovely time
All the best
Caitlin
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.