Healthharmonie Avis 

If I could give it zero I would …. Spent literally hours on the phone in queues to be either cut off or told if want a local appointment (5 miles away) call back again to see if have any in two weeks or take an appointment 25 miles away… then when did see someone was given a prescription for something the chemist can’t get so back in the queues for another hour to get a phone appointment for 6 days later to discuss and still waiting for the call. Also never received any confirmation emails or texts for appointments. Had exactly the same experience with them years ago - just just get stuck on this merry-go-round of queue for an appointment, wait weeks for it then just get told to come back again in X weeks/months time …they keep responding to reviews to say it is not the service they expect to offer but never seem to do anything about it! And how
does anyone who can’t drive get to appointments 25 miles away?

I would have given a 5 but have now dropped it to a 1 as the dermatologist told me she would refer me for patch testing, but after a month and a half since the appointment, I have heard nothing. I called last Thursday and the agent said there were no appointments available yet as there wasn't enough people to warrant a clinic in my area. He also said his supervisor would call either Friday or today(monday) and they have not. I wasn't offered a clinic elsewhere! This is a disgraceful service and a clear example of the shocking care given when the NHS farms out their patients to private companies. I will write to my MP to complain about this shortly if nothing is sorted soon. I am in a good deal of discomfort!

The appointment was late. The doctor was rude and dismissive and rushed me out.

Shocking overall service. Someone needs to get a grip with it !! Wait times , customer liaison, cancellations are very poor.

Really positive experience.
The place where i went to parking was limited and waiting area small. However lovely clinical staff - consultant very gentle. Everything explained well and the procedure was nothing what i was expecting. Was made to feel as relaxed as could be. Thank you

I'd been waiting to be seen by NHS for over 12months when I got referred to health harmonie, I did have a couple of appointments cancelled, but even so, I had been seen for initial and follow up appointment within 3months. Both appointments were with professionals who were very thorough, ran on time yey didn't feel rushed.

Read some of the reviews and couldn't agree more with the stress of trying to speak to somebody at Healthharmonie BUT THATS WHERE IT ENDS. I have been seen by Dr Shahid Rafiq and his team at Cannock Hospital on 2 occasions for treatment and received 5 star attention. He is kind, conscientious and professional within his field of expertise, so much so that I am returning for further treatment in a couple of weeks time and actually looking forward to attending! A final word to Healthharmonie, get your act together and you could be a great outfit, but at the moment you're letting down the very people that keep you in business.

The contact centre is an absolute joke to get through to. It took nearly 2 hours to speak to someone today for a maximum 3 minute phone call. After 15 minutes, you get cut off and have to start again. I did this multiple times, one after the other to finally get through.

The company obviously can't cope/employ the bare minimum number of staff. Massively frustrating and one of the many reasons not to outsource NHS work to private companies.

The person I spoke to said that they had had a lot of calls but I have also had the same experience early on a Saturday morning and late afternoon on a weekday so this seems to be a permanent issue.

Poor quality of service throughout
Takes ages to get through to contact centre
Had cryo spray treatment which seemed prolonged and required further treatment at hospital for bad blistering. Awaiting promised allocation to a different doctor over a month later

Does anyone answer the phones or emails here?

Got referred by my GP 2 months ago and still haven’t been given an appointment.

Spent hours on hold to chase this up for no one to answer despite being told I’m next in line.

Used the call back service where I did eventually get called back around 10 hours later, just for the phone to be put down on me after 3 seconds and no attempts to recontact me.

I have sent emails which have been ignored too.

First Class ENT Consultation. Personable, understanding, even providing an unexpected relief therapy at that first meeting. I cannot recommend HealthHarmonie ENT consultation service (Gloucester UK) highly enough.

They didn’t finish the job. I got a hearing test, and on a follow up appointment I got one ear treated with micro suction. I was told that I would need to do a further hearing test and that another appointment would be made for me (but no explanation as to what had been observed so far), and then after several weeks of silence I have been given a new appointment but with a completely different provider ….

The initial consultation was a telephone call when the doctor said she didn't have any photos if my skin problem so she ended the call. When the follow up letter arrived it stated that I had been seen in clinic when I had not.
I then attended a clinic near home and saw a doctor who prescribed a lotion for my head. This does not do what it says on the bottle and it even says on the information sheet that the lotion should not be used on hairy areas. Trying to contact the call centre was a nightmare with extremely long wait.
I eventually was given another appointment, again a telephone consultation. On this occasion it was the doctor who rang on the first appointment who I struggled to understand. I am no further forward now to where I was when I started treatment.
I am going to ask my gp to refer ne elsewhere as I do not rate this company at all.

The consultant told me I needed a coil and that she was booking me in for a hysteroscopy and biopsy. I said that I did not want any of these, however she was extremely pushy and ignoring my responses as several attempts were made to book me in. I consulted the NICE guidelines on my return to home and feel comfortable with my decision as I can support my decision through that. The consultant could do with studying a listening skills course as, although she may be highly experienced/qualified in gynaecological matters, her people skills show room for improvement.

Waiting 3 months for a biopsy to then be told would be 8-10week wait when I have dying tissue skin ulcers this will over half a year untill I recieve any help or treatment for my skin condition. Dermatologist I saw was terrible useless. . My biopsy was barbaric, felt everything even told surgeon i could feel everything he just continued. Nurse had to hold my arm down. Phone lines terrible.
Asking for emergency appointment due to surgical complications and they offer me appt nearly month away. Good luck if your under this terrible company.

Absolutely awful. Been on the phone nearly two hours and no answer

I had a lesion removed from my back in January, still not had the histology results back its almost the end of May now... rang several times to chase it up.. over an hour waiting to be connected on each occasion.. when i eventually get to speak to someone, on the face of it.. always say there looking into it and will ring me back... they never do..

While this is ongoing ive had a second gp referral for potential BCC.. i got a text from HH saying i had an appointment at the clininc where i had my previous lesion removed..

I rang before hand to check it was for a procedure.. this was confirmed so i arranged transport.. and cancelled some activities that i couldn't do due to having stitches.

When i got there i showed them a bcc on my arm.. the Dr told me the appointment was to discuss my histology results... great i said.. ah but we dont have them.. you couldn't make it up....

So as not to waste the visit, i asked the dr to look at the 2 new lesions.. 1 was dismissed as sun damage.. fine
The other a bcc referred as non urgent.. again fine.

The dr said they would prescribe me some cream... next day i checked with my pharmacy, nothing there, i rang gp.. nothing on my notes.. rang HH.. oh yes you can have an appointment in June.. .. by this time, i was fuming.. so the lady in the phone, promised me a telephone appointment today to arrange the prescription... well its 8 15 pm.. i doubt that it will happen, and the sad thing is... i didnt expect it to..

I have been having ongoing dermatology appointments via HH for some time, when you can actually get an appointment the doctors are useful. However, administration, service, and timeliness are virtually non existent with HH.

At the end of Jan 2026 I was told I would need a skin biopsy on my leg. I was also informed that this would happen in a MAXIMUM of 4 to 6 weeks and HH would be in touch.

I heard nothing and so in April had to call and spend significant time waiting to get through. I was then given an appointment which made the waiting time four months not four to six weeks.

On the morning of my appointment I received a misspelt text cancelling my appointment just over one hour before it was due, which is totally unacceptable. I had taken time off work and you can imagine my ongoing concerns about the nature of the biopsy, now months from expected removal.

I then spent over an hour on hold before getting through to the call centre. I got a call handler who clearly did not know what he was doing and then took over 20 minutes to locate a new appointment, putting me back on hold or going silent. I asked to speak to a manager and was told one wasn't available. My appointment is now with a completely different doctor.

To say HH's service is poor is a complete understatement. It is virtually impossible to communicate without long hold times and some staff are clearly poorly trained or just do not care.

I have now been waiting an unacceptable amount of time for a biopsy. I can see from reviews online that this isn't a unique experience and nothing seems to be changing.

This company tells you all you need to know about slow privatisation. They have no online portal, which would make booking far easier and communication is diabolical.

If you can avoid them, do. I'll be speaking to my GP about the right to choose system if my next appointment doesn't happen as I cannot wait any longer. I will also be contacting the CHC and NHS. This poor level of 'care' or attention is not acceptable when it comes to people's health.

I tried several times to ring them to arrange an appointment with the Gynae department, waited and waited....The automatic recording says 'you are next in line' but no one picks up the call. Eventually the call fails and got to re start all over again and again. Still trying to get though...

This is my third appointment and I can only speak highly of the professional and friendly process throughout. Thank you!