Healthharmonie Avis 

My appointments are always when due. The location for me is excellent.
The consultant, Mr Zeidan, is professional, friendly & caring. I cannot speak highly enough about the care I receive.

The telephone booking service is undermanned and frustrating hours are spent trying to get through.
This was supposed to assist but detracts from the excellent medical care.

Always attend my eye appointment with Health Harmonie at Calverton in Nottingham. The service is excellent always seen on time or on many occasions before my appointment time. Excellent service

To say it has been 'established' 20years, they haven't done much to improve contact ability.Only the 1 phone number for everything! no contact number for the location you are attending. Then no feed back on your results. Had been told in Jan.26that ..... would ring me that afternoon, he didn't. Nor did I receive a letter of results and what they were going to do, etc. My self and Patient Transport never got a response to a question, Staff are not informed on things, letter for appointments are long winded - saying they will contact you the day before your appointment - (NEVER HAPPENS) email to answer questions (NEVER GET A REPLY) Last contact via phone had difficulty understanding her accent, couldn't tell me what they were going to do - that is when I emailed them. Tell reception at the location they sy where to go, NO ONE THERE TO CHECK YOU ARE THERE!just told to sit and wait for someone to come. Went on PT as have difficulty in walking, so if drops had been put in my eyes might not have been able to see etc.Had difficulty contacting them to say PT would be late, PT had also tried to contact them to no avail. Got there 9 mins late, no one came to say to late etc. was sat for nearly 1hour 45mins. Scan man was smirking saying everything was in letter! Boss man had walked past me 2 times (I didn't know who he was - 2 other patients told him I had been there for well over hour and half. went back down to ground floor for PT to come after Centre had rung through HH didn't want to know. While I was waiting for PT scan man came down smirking saw the lady was not at reception desk turned and went back up to next floor. So not seen (How can I get to be referred on to a more professional caring establishment?) There 3:45 and 4pm clients came - so the lie was told by chubby man was false can wait until after 4 then might be able to do it. Fact that neither him nor scan man came into waiting room until well after 2:30pm

Absolutely appalling service. Dermatology service, I am on methotrexate for my skin. I have had to follow up all my blood and consultant appointments. Cancelling of appointments and no one rebooking. 2 month gap in treatment absolutely horrendous would give it 0 stars if possible.

Absolutely appalling. No reply to text, calls or emails. I had one call back when I was in the appointment they had made. Thought this was for minor surgery but merely a triage. Doctor told me I couldn’t drive after my upcoming appointment as it is illegal to drive after a local anaesthetic which is untrue. Seems like they are a total waste of NHS funds and I have told my local surgery of my dissatisfaction with them.

Unprofessional attitude. Staff did not even introduce themselves. Dismissive and uninterested. I was asked why I was referred and referred back to the referring physician. I was told that unfortunately the service is fragmented. The doctor did not wear gloves or wash their hands. I was concerned and left feeling disappointed and worried. Really poor patient care.

After waiting for 8 months , I received first class service. Well done NHS and Health harmonie

I wouldn’t bother, a skin condition I’ve battled with for 15 years, got referred to them by the GP, took a day off work and a 2 hour round trip to be told it’s not that bad, go home.

Absolutely abysmal company and service. The whole purpose of NHS patients being referred to private companies is to help with the 'long waits' of the NHS, not in our case, for both my husband and my daughter. Not once but twice, I've had to reach out when both my family members have not been called back to be reviewed following a consultation, for which they were both given a prescription, and then left without any form of treatment. My husband especially has been left for a year, I make a complaint, which doesn't get answered, he's offered an appointment, treatment (further creams that he's already been trying from the GP for the past two years) and advised he would have an appointment in 4 weeks to review, fast forward to 2 months, he's had to call for an appointment as he's really struggling with his skin, given an appointment 4 weeks away. Fast forward again to today, his appointment for Tuesday (24th) has been cancelled, and he's got to wait and suffer for a further 3 weeks! How can you treat people like this? You are a joke and do not care about your patients. YOU ARE BEING PAID BY THE NHS TO OFFER A SERVICE TO THEIR PATIENTS, AND YOU ARE NOT UPHOLDING YOUR END OF YOUR CONTRACT.

I was told by a person who I spoke with on the phone that there were no longer any appointments anywhere near where I live. This was untrue and I had been told this on a couple of occasions. On both occasions I needed to ring several times before getting an appointment near to where I live.

Location nice and local and easy to get too. Reception staff polite & friendly. Doctor and Nurse who saw me both were very friendly and put me at ease. The doctor explained the procedure and everything went smoothly.

Telephoning HH is terrible. Min wait time has been 18 mins which is just how the NHS used to be. I had a poor experience having a biopsy and the follow up.

Prior to my appointment it was very difficult to get hold of anyone to make or change appointment. There were three people in the clinc room for my appointment with no explanation as to who and why so many people. I was sent two separate appointment letters for a week apart. Had to prompt clinician to check skin on my head where original melanoma was. Overall didn't put me at ease and very little confidence in service. Will be seriously consider options before attending further appointments.

I had an appointment for dermatology to review my skin condition and possibly get put on a better medication. I travelled over an hour away for an appointment with a baby when I also do not drive to be told that they are no longer referring me through healthharmonie as they cannot prescribe medication to my city. This could have been told to me over a telephone appointment rather than making me travel with a baby for absolutely no reason.

I had an appointment in October 2025 and it's now march 2026, I have not had any follow up appointment or updates on what my results were from a scan.

Poor. Compared to the last NHS dermatologist. Rang me, missed the call during work, tried ringing back on hold , didnt get through. Absolute shambles.

The only criticism I had was how difficult it is to cancel an appointment. You ring the number but you join a queue and it takes far too long. Surely it must be possible to do this online? would certainly benefit both parties. Overall though it went smoothly. Staff were very professional and was seen on time

I recently attended for a hysteroscopy which I had been dreading due to a previous bad experience at an NHS hospital. This experience could not have been more different. I was greeted by Zafiena who was lovely and put me at ease. She also kept me occupied during the procedure which was carried out by Dr Kodampur and Nurse Fran both of whom were gentle, professional and reassuring. If I have to have further procedures I will definitely be requesting Healthharmonie.

I was referred by my GP via a 2WW to Health Harmonie and was seen within days to have images taken of 2 lesions. Tania who did the imaging was very knowledgeable regarding the process and extremely caring, sympathetic and welcoming and made me feel at ease. She explained the process and reassured me massively. The images of my lesions were reviewed by a Dermatologist and again, within days I was booked for surgical removal of the lesions; I received a warm welcome from Mr Sabri the Plastic Surgeon and Lydia the Nurse. I was treated with respect and dignity and was kept informed throughout. Mr Sabri put me at ease by explaining every step and the Nurse Lydia reassured me during the procedure making me feel safe and looked after. I am now 4 days post op and am recovering well. Thank you Tania, Lydia and Mr Sabri!