Very disappointing experience. I have been suffering from severe daily pain and bleeding for two years, yet I am still waiting for proper treatment. I often felt that my symptoms were not taken seriou... Voir plus
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Felt unheard and rushed, didn’t seem to take my personal symptoms into consideration at all and keep being offered the coil which will not help sleep and mood like progesterone does currently. Feel ra... Voir plus
Terrible experience. If you need to change an appointment you cannot get through on the phones. They rarely answer emails. No local appointments so you have to travel. At the appointment I was not... Voir plus
Every time I go to BHI Parkside Bromsgrove I have excellent service. The staff are friendly, I have never been seen late at the appointment, if anything I’ve always been seen early! The consultant was... Voir plus
2,5
Bas
398 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I was phoned on the evening of the 11th…
I was phoned on the evening of the 11th February saying they had a dermotology cancellation at Penkridge HH for the next morning at 8.50. Turned up only to find the clinic closed for refurbishment. Tried phoning only to be cut of on numerous occasions. Also emailed, no reply. How can head office not know clinic is closed?
12 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Graham,
We are very sorry to read about this experience and we sincerely apologise for the inconvenience and frustration this has caused.
The communication failure you describe is not the standard we aim to provide. Please contact our Governance Team at hh.governance@nhs.net, so we can urgently investigate what happened and respond appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Dr Malik, Luca and Zafiena
Dr Malik, Dr Luca and Dr Zafiena were amazing! They made me feel very comfortable, at ease and talked me through the process.
I was able to relax and laughed throughout my appointment.
I went in smiling and left laughing and smiling.
21 février 2026
Avis spontané
Réponse de Healthharmonie
Thank you so much for your wonderful feedback. We’re delighted to hear that Dr Malik, Dr Luca and Dr Zafiena made you feel comfortable and at ease throughout your appointment.
We’ll be sure to pass your kind words on to the team. Thank you again for taking the time to share your experience.
Kind Regards
HealthHarmonie
Poor in terms of patient service
Poor in terms of patient service. The doctor seemed disinterested, he was still wearing an outside coat when he looked at my skin condition, no obvious sign of handwashing. He volunteered little information about my condition except I would have a scar and stitches for the procedure. I had to ask for information which his PA provided because he wasn’t even looking at me. The consultation I had waited three months for lasted no more than 90 seconds. By the way I saw him walk into his office carrying two rolls of toilet paper in the same coat he was wearing on examination. Bizarre.
18 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Richard,
We are sorry to read about your experience and the concerns you have raised regarding professionalism and communication during your consultation. This is not reflective of the standards of care and practices we expect within our services.
We take feedback regarding clinical conduct and hygiene standards seriously.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate the concerns raised and address them appropriately.
Thank you for sharing your feedback.
Kind Regards
HealthHarmonie
If you can avoid going to this clinic…
If you can avoid going to this clinic please do so. The staff were incredibly rude and very unprofessional, also as a side note the location of this clinic in Berkshire was not sign posted so it was very confusing trying to find the place. When I did eventually find this clinic I was greeted and very rudely by a lone female with a laptop in the reception area of another building.
13 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Leanne,
We are sorry to read about your experience. All patients should be welcomed respectfully and provided with clear information when attending our services. We take feedback regarding professionalism and accessibility seriously.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate the concerns raised and address them appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
After years of appalling care and bad…
After years of appalling care and bad feedback to their follow-up texts, I get directed to leave a Trust pilot review. Wow, like a forum of people who have also received poorly managed, disjointed and soul destroying 'care'. I am seriously considering asking to be referred to my vet as they have sorted skin issues with past rescue dogs efficiently and with humanity.
1 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Richard,
We are very sorry to read how you feel about your experience within our service.
We would welcome the opportunity to review your concerns fully and understand what has happened.
Please contact our Governance Team at hh.governance@nhs.net, so we can investigate and respond appropriately.
Kind Regards
HealthHarmonie
Impossible to find address of…
Impossible to find address of appointment on your website. Had to phone for address and the waiting time is ridiculously long.
The actual appointment was on time and very helpful. They were polite and professional.
6 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Peter,
Thank you for your feedback. We are sorry to hear that you had difficulty locating the clinic address on our website and experienced a long wait time when calling us.
We are pleased to hear that your appointment itself was on time and that you found the team polite, professional and helpful.
Your feedback is important to us, and thank you for taking the time to share it.
Kind Regards
HealthHarmonie
Very pleased with the Staffordshire…
Very pleased with the Staffordshire health harmony dermatologist.. I had a lady doctor and she was very informative and placed a plan of action for me. My only problem was it was an hour journey away from me so a two hour round trip which is ridiculous.
10 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Sam,
Thank you for taking the time to share your feedback. We’re very pleased to hear of your experience with our Dermatologist.
We understand that travelling a longer distance for an appointment can be inconvenient, and we appreciate you highlighting this.
Thank you again for your comments and for taking the time to share your feedback.
Kind Regards
HealthHarmonie
Cannot call this a derive
No face to face appointment offered or physical examination. Blood forms should have been sent, which despite chasing still have not arrived 2 months after telephone consultation. Cannot get through on phone lines, horrendous service.
19 janvier 2026
Avis spontané
Réponse de Healthharmonie
Dear Kerrie,
We are sorry to hear about your experience and apologise for the frustration caused. Delays in sending blood forms and difficulty getting through on our phone lines are not the standard of service we aim to provide.
We would like to investigate this matter further. Please contact our Governance Team at hh.governance@nhs.net, quoting this review, so we can look into the concerns raised and respond appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Fabulous experience
I have had several appointments with this company regarding skin issues and I am always amazed at how friendly and professional the staff are coupled with the fact that on every visit I have been seen on time if not earlier
This company should be used as a template for the NHS which would give us far greater service and save the country billions
20 janvier 2026
Avis spontané
Réponse de Healthharmonie
Dear John,
Thank you very much for taking the time to share such positive feedback about your experience with us. We’re delighted to hear that you have consistently found our team to be friendly and professional, and that you have been seen promptly at your appointments.
Kind Regards
HealthHarmonie
Superb experience from start to finish
Superb experience from start to finish! the team and especially Doctors were very professional and polite and extremely patient and helpful
Thank you highly recommend keep up the good service
8 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Simon,
Thank you for your kind feedback. We’re delighted to hear that you had a positive experience and that our team met your expectations.
Kind Regards
HealthHarmonie
Excellent service
Person who examined my eye was very helpful and informative
8 janvier 2026
Avis spontané
Réponse de Healthharmonie
Dear Yvonne,
Thank you for taking the time to leave your feedback. We’re delighted to hear your positive comments about our staff and the care and support you received.
Kind Regards
HealthHarmonie
Excellent and efficient service
Excellent and efficient service. At a convenient location date and time. Felt I was listened to and given the correct intervention.
1 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Sue,
Thank you for your feedback. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
0 stars
My son was given an incorrect prescription missing medication, when we called we were told that they will email the clinician then get back to us. This back and forth continued for a whole month with me repeatedly being told we will call u back. When he ran out of medication we tried to make an appointment only to be told there are none available and that they will put us on a waiting list and call us back. My sons last appointment with a doctor was november with no medication since December. We are still without an appointment and it is now February and had no call back from. This means he will now probably have to restart the whole treatment. Absolutely shocking service if I could of give 0 stars I would.
27 novembre 2025
Avis spontané
Réponse de Healthharmonie
Dear Vicky,
We are very sorry to hear about this experience and understand how upsetting and frustrating this must have been for you and your son. This is not the standard of care or communication we aim to provide, and we sincerely apologise for the distress caused.
We would like to investigate this matter urgently. Please contact our Governance Team at hh.governance@nhs.net, so we can look into the issues raised and work to resolve them as quickly as possible.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Réponse de Healthharmonie
Dear Jess,
Thank you for your kind comment!
Kind Regards
HealthHarmonie
Awful - avoid if possible
The consultant was the most obnoxious, rude, condescending professional I have ever encountered. I was made to feel completely undermined, my issues not important and he continually smirked and rolled eyes when I was speaking. One of the nurses faces was shock behind him at this but nothing was said. When my partner asked him a question he acted completely differently with him, presumably as he was a male.
As a Principal Manager in social care I do not expect to experience this from our health sector who we work closely with.
I have recorded his name and will also be contacting the GMC.
More disappointing is the 2 nursing staff in there, 1 who was shadowing clearly showed on their faces that it was not acceptable yet did nothing. Therefore they are condoning this behaviour.
29 janvier 2026
Avis spontané
Réponse de Healthharmonie
Dear Becci,
We are very sorry to read about this experience. The behaviour you describe is concerning and not reflective of the standards we expect from our clinical teams. All patients should be treated with respect and dignity at all times.
We take concerns like this very seriously. Please contact our Governance Team at hh.governance@nhs.net, so we can investigate the matter appropriately.
Thank you for bringing this to our attention.
Kind Regards
HealthHarmonie
Efficient service
Consultant very reassuring and explained everything clearly.
20 janvier 2026
Avis spontané
Réponse de Healthharmonie
Thank you for your positive review. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Thorough examination and treatment
Thorough examination and treatment. Thankyou
3 février 2026
Avis spontané
Réponse de Healthharmonie
Dear Phil,
Thank you for your positive review. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
Helpful, friendly and informative staff.
The staff were helpful and friendly. The examiner clearly explained what he was doing, why and what his conclusions were. Excellent and greatly appreciated.
29 janvier 2026
Avis spontané
Réponse de Healthharmonie
Dear Trevor,
Thank you for your positive review. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
Welcoming and professional staff on…
Welcoming and professional staff on every visit. Good to be seen by doctors who take the time to talk to you about your condition and ensure you understand. Conveniently situated for us too.
18 janvier 2026
Avis spontané
Réponse de Healthharmonie
Thank you for your kind review and positive comments about our staff. We’re really pleased to hear that the team made such a positive impression and supported you during your experience. We’ll be sure to share your feedback with them.
Kind Regards
HealthHarmonie
Very professional and good location
Very professional and good location
29 décembre 2025
Avis spontané
Réponse de Healthharmonie
Thank you for your positive review. We’re glad to hear you had a good experience and appreciate you taking the time to share your feedback.
Kind Regards
HealthHarmonie
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