Hello Laundry Avis 

Thoroughly unprofessional service. Put an order in the day before pickup. Had it confirmed in app. We waited through the allotted time window but no one showed up. Contacted hello laundry who told us ‘oh the job hadn’t been assigned’ tough luck they could come the next day. We declined that offer. No apology for wasting our time or and sense that this isn’t a way to treat customers.
I’m also still waiting for my 20pound refund to come through :(
Buyer beware - we recommend staying away!!!

Complete and total liars. I sent off my dry cleaning in a separate bad and they dumped all my dry cleaning into the main wash and as a last minute fixed picked out a few item, ironed them, then hung them on hangers as if they were dry cleaned. No one dry cleans exercise leggings/gear! They even sent back all of my denim(which was to be dry cleaned) back COMPLETELY DAMP. My clothing, including a silk pillow case were irreparably damaged. They have refused to respond to me after I showed them proof of the damage(including them trying to cover up their damage by bleaching clothing that explicitly says not to use bleach) .I tried to continue to support them after their business caught fire, even when my clothing was damaged by smoke, yet this is how a loyal customer is repaid: with damaged clothing, silence, and the refusal to make this right. Do not use them as these are not honest people.

Unacceptable behaviour. They have the same excuse on multiple occasions that their driver has “breakdown” and can’t deliver my laundry. They offer a refund for not being able to collect and never issue it. My clothes have come back shrunk, it’s just terrible service all round. Highly recommend not to use them, very poor service and extremely rude staff.

We were staying at the premier inn and found this place online..i stated i wanted a seperate wash once to the driver that picked up the laundry once to the man on the phone and once online...all my whites came back grey..im so angry and disappointed i complained but no reply...dont recommend at all...baaad service

Thank you very much for your excellent work!

terrible do not use ! destroyed my new trousers and didn’t even tailor the other but charged

Expensive wedding dress returned stinking of smoke (which in previous Post someone has mentioned a shop fire!) Material is badly damaged. They admitted to washing and leaving in the sun (which would damage fabric and make the dye run) noone kept me updated with progress. Blamed me for the state of my dress because it was muddy at the bottom, so no reason for the top to be repeatedly washed. Rude, unhelpful and charged me £120 for a dress that is now unwearable as cannot rid it of the smoke smell (which made my entire living room smell)

Noone wants to talk to you on the chat or phone. Waiting for a response from email.

Shocking service and I'm now heartbroken.

Updated I have finally had a response again blaming me for the damage and that fires are natural, so they will offer me £100 (after finding out it cost me £200 plus travel to take to the dressmakers to have my dress redyed) extremely rude on both email and calls.

AWFUL and DISRESPECTFUL EXPERIENCE
Late for collection and no communication on their side.
Late for delivery. I had to chase them for 2 days, refusing to give the reason why they were not able to deliver my clothes. They send me an email saying the factory has burnt and that I have to wait for their insurance feedback. Awful service, they don’t want to give information on the chat and push back for email communication.
I would NEVER recommend!!

Absolutely awful, I booked for a 7-9AM collection, they called and said they'd collect at 2-4pm (fine), but the driver didn't arrive till 8pm (4 hours delayed!) They returned the dress the next day with no alterations done. They didn't even ring the doorbell they just left the dress outside the door!! Useless and a waste of time

Communication was bad booked a time slot to be collected at 11 came after 5
I had the wash dry and iron service
I was completely disgusted by the iron. I re ironed everything before I put it away would never use this company again

Booked this on line and through the app.
They never returned one of my deposits, miss d the pick up time. I called and got told they would be there that evening. When I got in contact again that evening they told me that cancelled my order and they didn’t cover area.

Didn’t collect the laundry, didn’t contact at all to say they wouldn’t collect, no apology and the £20 deposit has been taken from my account with no proactive contact about a refund.

No one showed up and there's no where on the app to ask what's going on. All I got was a refund of the initial deposit and the job showing completed

Missed pick up time by 2 hours. was told multiple times my items would be delivered on Sunday (my chosen delivery slot).

Called them Sunday night to find out that rather than deliver them when they repeatedly said they would (and when I made clear I need them by), they'd instead shipped my clothes off to Barking without any communication in between.

Spent the next 2 hours arguing with me and being completely unwilling to remedy the mess they created by returning my items at a time that actually works for me and not them!

Was also sassed by the manager or business owner in between and now they're just ignoring me, while possessing my clothes which I'm not sure I'll ever see again in one piece...

My pillow cases and duvet cover came back ripped to shreds with holes in the fabric. I’m not sure how this happened to them but they were fairly new, I’d had them a year, and they were not damaged when I sent them out.

Late to pick up, late to drop off and the price was almost 5 times more than my usual company. Will never use again

Fast and efficient service. Best experience we could have hoped for!

Bad experience, the cost was very expensive and there is a shirt I found a stain in the middle of it and now I can't wear it anymore

Very good service
Happy would use again

Gave them 33 pieces to dry-clean. That was not cheap. They were more than 2 hours late to deliver everything. And they ruined my winter coat. All the leather was ruined. They offered to offer 20% off my next order (this order was unusual, but my orders are usually around £15/20 which would mean a £4 discount off my next order). They ruined my coat and then expect me to be happy with a £4 discount.. Worst dry cleaning service ever. Avoid at all cost.