Hello Laundry Avis 

Hello Laundry just reached a new low! They are emailing customers asking for reviews on Trust Pilot in exchange of a refund if £5! Unbelievable! I wonder how they can still be in business after having scammed so many people. Probably not long before they’ll need to close down, and it will be a relief for all their damaged customers.

Convenience, Speedy and definitely a cheaper price and other local dry cleaners. A great experience, but my jacket still remained with some stubborn marks.

Good local laundry service company. They pick up and drop off, sometimes timing isnt accurate. Prices are ok.

I always use hello laundry now, they have the best prices in my area and always deliver on the days I book. I switched to them after getting fed up of all the other companies not offering next day delivery and repeatedly delaying my delivery by days.

The only place hello laundry need to work on is the timings or just remove the booking time. They very rarely show up at the time but if you know this and just book on a day when you’re around you should be fine. They send a text 30 mins or so before letting you know the time.

My wife and I are on holiday and needed to have laundry done. We are not from the area so we had to look on line. We found, Hello Laundry and We used them and they picked up on time, delivered on time and kept us connected to let us know the status of our laundry. Pricing was reasonable and everything was neatly folded, in a bag from Hello Laundry. Very impressed.

In all honesty, I wish I had read some reviews on here before using Hello Laundry, but I was stupidly lured in by a 20% discount code. Please don't make the same mistake as me! I booked 2 loads of service washes before Christmas. The pick up time was 7 hours later than booked which was a bit inconvenient, but not the end of the world. However when my laundry was returned to me the following evening, my lovely white duvet cover came back covered in deep black stains (looks like ink) and is totally ruined. I sent photos to complain, and contacted the company via email (6 times), phone (no-one ever answered my calls) and LiveChat - which goes silent when you complain, or just tells you to send an email, which remains unanswered. I don't think I've ever encountered such bad customer service! I also tried to get through via Facebook Messenger and Linked In, all to no avail - and ultimately I even ended up writing to the MD of the company. I have finally this morning (perhaps as a result of reaching out to the the MD) heard from them via email, essentially telling me that they don't take any responsibility for the damage, that the laundry facility have checked their CCTV and the stains must be my fault and perhaps I left a pen in the bag (!!) I have assured them that this absolutely isn't the case, but without any evidence to the contrary, I sadly don't have a leg to stand on. So I have basically paid them to have my duvet cover destroyed! All I can do is vote with my wallet and NEVER use this company again, and urge others to do likewise. It seems from reading numerous reviews on this site that I am very much not alone in this situation too. What a truly disappointing service - and a lesson learnt by me too, to do my research before using online services such as this in the future. Shocking. I will never use them again.

Four new pieces of clothing put in for dry cleaning for first time. They were unscathed as far as I am aware. Two pairs of trousers come back with about a a dozen very small (pin sized) holes like the clothes were getting caught by something repeatedly.

Hello Laundry reject my complaint. Tell me that moths have caused the problem (moths that have miraculously missed the suit jacket and seemingly every other piece of clothing in my wardrobe) and advise that I buy moth spray.

Truly - save your money and your clothes - go somewhere else. This after being hours late in collecting and returning the clothes.

1 star is too much. Their response verbatim, so you can judge the competence of their reply for yourself:

"As we got an update from our Facility where our laundry cleaning expert seen the pictures which was send by you and also by CCTV Footage they informed that its a holes caused by moth where it was kept in moth effected wardrobe, so there is no chance to get holes by dry cleaning service which is done by our dry cleaning expert.

So kindly I can suggest you to buy a moth spray where you can save your other clothes from moth in the future."

First time using this service. Came out that day to collect washing and had it back the nxt day with no problems and i had a very large amount to be done. Great value for money, would recommend again and use on the near future for other services like ironing and repair. Very happy.

**UPDATE:** On my 4th occasion of using their service to clean 2 jackets they did a terrible job. Both jackets still have the same stains on them. Difficult and unable to communicate with their customer service team. They did not offer to clean jackets properly or give a refund.
Company has gone downhill.
They are scammers.
I WILL NOT USE THEIR SERVICE EVER AGAIN. SCAM. PLEASE AVOID.

3rd time using Hello Laundry. Efficient and helpful service online and in-person. On the first 2 occasions the pick up and drop off of my items was done perfectly. On the 3rd occasion there was a slight delay but I am happy with the service and condition of my jacket.

(1) Pickup was multiple hours after the end of the agreed window of time. On both my orders.
(2) Delivery was further more hours after the end of the agreed window of time.
(3) When delivery delayed, agreed a rescheduled time for delivery but the driver arrived on a different day/time, during hours when I'd told them I'd be out. Twice.
(4) Phone line hangs up when trying to call
(5) Live chat on website goes quiet when asking about refunds
(6) Live chat disconnects and clears the transcript after a few minutes of silence
(7) No bag provided for pickup of clothes
(8) I gave my clothes in my suit carrier and asked for it to be returned. Suit carrier was not returned.

I will be deleting my account and the app

Didn't arrive as agreed to collect. They hadn't bothered to let me know ahead of time either. Unhelpful customer service who suggested I should just leave my very expensive suit outside the front door, and then couldn't suggest any alternatives.

I’ve used HelloLaundry about 6 - 8 times for a variety of laundry services. They started of pretty reliable - delivering the dry cleaning services to a high standard. Their scheduled pick up/delivery times began to get quite unreliable - in some cases they arrived a day early. With the scheduled times all over the place, it made it very difficult to arrange a day around a pick up/delivery.

I’ve now stopped using their service as two shirts I sent to them came back with EXTENSIVE BLEACH DAMAGE and are now unwearable. As seen in the attached photos - the shirts are ruined. HelloLaundry claimed the shirts arrived in that condition. My experience is this is a highly dodgy business and I would strongly recommend using any other laundry delivery business.

Have lost my polo shirt and no contact from them for two weeks.

Pick up was over 3 hours after the final scheduled pick up time. I had no idea who to talk to about when they would be returned, finally found a Chat and even though it said the return would be the next day I was told that it would be 2 days, I was traveling so I said I needed it to be returned on the day informed when I asked for the service. The clothes were returned, did not smell clean or even washed. Had to wash them all again. And I had no idea what I was going to be charged. I had a sick child with me and too much going on to take on another issue. Would not use the service again.

Good service. Thank You 😊

It took forever to get our clothes back. Several hours after the scheduled delivery time and no contact from them.

First time trying hello laundry and it was terrible - they didn’t pick up at the scheduled collection time and didn’t let me know not to expect them so we waited in unnecessarily. When I contacted customer service they rescheduled the collection but the app which I was advised to use for tracking was never updated. When the laundry was dropped off a thick sheet was still very damp so the surrounding items in the pile of ‘clean dry’ laundry were all damp and nasty smelling so we had to rewash and dry them anyway. I didn’t receive any invoice or emails about my order until almost a week later despite being told confirmation/invoicing would happen when items are dropped off. When customer service contacted me to check how I wanted to pay and I told them about the experience they just said “okay, I’ll pass it on”. Definitely won’t be using hello laundry again.

Got a white knit polo dry cleaned and it came back with brown stains all over it. Emailed the customer support address provided and never heard back, they then proceeded to bill me.

Accepted my order then apparrently outsource to someone else who said they couldn't return the clothes next day. Had to wait an extra day and received the clothes not in the bag they were collected in but a broken one of theirs.
Only used them because Laundry Heap were full.

Terrible communication. Service was scheduled for 24hrs. Picked up 36hrs late and delivered 2 days later.