Hello Laundry Avis 

Used them for the first time and NEVER again. Late collection by two hours. And late delivery by 7 hours. Customer service non-existent

DO NOT USE THEM

PS Shirts returned - 4 had stains which were NOT there before and ALL of the shirts needed re-ironing.

GOODBYE Laundry

Friendly & helpful staff, due to a broken washing machine I googled & found Hello Laundry, and washing was picked up the same day! very quick & prompt and delivered back the following day. I will definitely use again.

Avoid at all costs! I asked to shorten my trousers and the job was done very poorly. They cut off the original stitch and reattached it which looks horrible. Job done poorly and unprofessionally.

Easy to book for next day pick up and dropped off clean the next day. came back folded and in a handy bag and friendly courier. kept up to date with delivery time. Will use again.

'LAUNDRETTE TO YOUR DOOR' - sometimes in life we are not in a position to do things ourselves. I found myself in this position when I came home from a wonderful holiday with a case full of dirty laundry. I live in an apartment with no radiators and with restrictions on how much I can launder at one time so my modus operandi is to launder small amounts as the need dictates and drip-dry them in my wet room therefore, it would be impossible for me to launder a suitcase full of dirty clothes. 'Enter stage left' Hellolaundry which I found searching on Google. Their website was professionally presented, user-friendly, easy to navigate and intuitive. I was impressed so I signed up and ordered. A small deposit was required to place an order and there were time slots for collection and delivery. A friendly and enthusiastic gentleman arrived exactly at the time I specified to collect my laundry. You can have a collection and delivery slot as soon or as late as you like. When the day came, the friendly, punctual and professional gentleman came back holding my laundry which was individually placed in plastic covers with brand new hangers and each item was ironed to perfection. I was aghast at the fact that each item of my laundry was returned to me exactly like they had been dry-cleaned and the quality of each piece was that they looked professionally dry-cleaned and this impressed me greatly! The overall cost was, with deposit deducted, very reasonable for the amount of laundry I submitted especially in this economic climate and I was very satisfied with what they charged me and if I ever find myself in a similar laundry dilemma, I will definitely use them.

Excellent service very nice staff. I had a lot of clothes that smelled like smoke after a fire, and after their service they brought everything to me like new. Thanks hello laundry I will definitely continue to use it

Super fast, efficient service.

I am a patient in UCLH and contacted Hello Laundry for myself and another patient. Hello Laundry was fast, efficient and very easy to deal with. They went above and beyond to assist us and we were delighted with our clothes - thank you Hello Laundry, we are grateful!

Super efficient and speedy service and my laundry was well cleaned.

They managed to turn around 2 cleaning 2 double duvets in 24 hours as agreed.

I was charged for laundry that wasn’t laundered. I tried sending messages. I tried calling. No response. No refund. Had to make a claim to my credit card company. You cannot reach this company if you have a problem. Shocking

Texted to say they were picking up the laundry 5 hours before the time slot I selected. I needed to chase them to ask them to honour the chosen pickup option. They still arrived nearly an hour early. Similarly, clothes were dropped off more than 30 minutes before the window I specified.

My clothes have no discernable laundry / fresh smell. I can't detect any trace of product used. Clothes weren't folded - just shoved into the plastic bags. Extremely crumpled. Socks weren't paired, clothes had hair stuck to them. There was also someone else's sock in my bag. Who knows what items of mine have ended up in another bag.

Really unimpressed. Genuinely upset at the poor service.

Very good service I use them
for my nursery and always collect and drop off on selected days.

Great service but frustrated by the drop off. Hasn’t been a single time in last four returns that have been anywhere near the slot I booked. Last chance for me. What is point of requesting a return time if you aren’t going to honour it.

Poor pick-up experience, laundry came back wrinkled.

Charged me £8.50 for a ironed top i only sent shirts to be ironed still waiting for a reply. Never collect or drop off at the time i request. Cheaper then other company's though.

It is complicated. I have used many times and had no problems with quality of the dry clean( only dry cleninig can comment on). However the collection is problematic probably 50% of the time they pick the laundry up when requested. Lesson learnt as this weekend delay affect me going away on holiday with potentially dirty clothes
👎🏻 or none of my favourite clothes.
Requested pick up for 7- 9. The driver offered 3pm - I explained not possible before 7. Never arrived( been at home since 18:15. There was no communication since the 3pm phone call. Very disappointing.

Website doesn't work, chatbot doesn't work, barely reachable via phone. I made a change to my booking which was promptly ignored. The guy showed up on the original date of the booking, but at 10pm at night. Would never use again, cannot recommend.

Was over five hours late with no communication. I needed to leave the house, I had a flight to catch. Tried live chat, the helpdesk support just stopped replying.

Very convenient service with dry cleaning being picked up and dropped off the following day

They started off well, professional and on time. The third time was the last and disaster. We booked the collection for 1-3pm on Friday, as we have two young babies to navigate. The online chap ‘Roy’ informed they will collect between 8-10pm after no contact from them. The communication was so poor that you couldn’t contact directly until now. I had to point out to them the phone number listed had 12 digits?. They have subsequently changed it to a London number but it just rings and rings. They only communicate online or via txt! They contacted me via txt and told the driver was stuck in traffic and could I collect tomorrow. Delivery was booked for Saturday. They offered me no compensation and I had to argue with the online bot with no guarantee of collection. Subsequently we cancelled and found a more suitable, more professional company to use. They have a non existent customer service and I was made to feel I was the one inconveniencing them. I wouldn’t recommend to use after the 1st wash problems will arise and the standard will drop. Avoid.