Hello Laundry Avis 

The most positive one word for this business is sketchy. I was lured into the business when I saw an online ad for 20% off on first order. A quick glance through trustpilot showed the reviews to be polarising. Then again the recent positive reviews encouraged me to take a leap of faith.
I made a hasty search through the website to get an idea off how much the bill would be. I understood the prices were on the slightly above avergae but then thought 20% OFF would make it more feasible. I went ahead and booked my collection and delivery time. This is where my nightmare started. The collection guycame outside the scheduled time and picked up my laundry. He did not hand me any recipt or tracking id. When asked what would be the approximate bill for the items, he said it would be communicated the next day via mail. I had scheduled for a next day delivery and this is where I questioned my choice because I had a leather and a fur jacket about which the price was not clearly mentioned on the website. I recieved an email the next day mentioning that the fur jacket and leather jacket would cost £130 to be washed. The combined price of those jackets were £100!! I reverted with the mail that the price was exhorbitant and to "please return these 2 items as received and NOT TO PROCEED WITH SERVICE FOR THE LEATHER AND FUR JACKETS ". I shared my contact number for clarification but the email converstaion kept goin back and forth (which frankly I don't understand as I kept repeating to send back these 2 items and continue the service for the remaining items) because this is an ONLINE only company!!! THEY DO NOT HAVE CUSTOMER SEVICE LINES!! After finally 10 days, I recieved the laundry with all the clothes in a transparent cover which made me suspicious that the jackets were serviced, but the delivery person still didn't tell me the final bill amount. Behold the next day I get a notification of a debit for £ 150. I paid £170 for a laundry with clothes worth £ 145 which I specifically instructed not to proceed with!! I frantically tried to call the service but the number mentioned on the website is false hence I jhad to mail again asking them if they could confirm if the jackets were washed or not and sent them the mail chain mentioning the jackets were not to be cleaned and also why the firstbuy discount was not valid. It's been 3 days and I haven't had a reply. Unless you want to be scammed of your hard earned money I will never recommend this business.

It was a bit expensive because I had blankets in my wash but I should have checked before I packed the bag and the person who came to pick up the washing did warn me about it. I have no problems with the service but the pick-up and delivery times were an issue. In both cases, the washing was picked up / delivered outside of the booked times.

A very good company, my laundry was picked up and delivered on time with a next day service, I just had a standard wash, dry and my clothes were folded, fantastic with good customer service, cannot fault at all. Will definitely be using this service again.

They usually are a little later than the time I choose, but aside from that the process is super quick and well done. Clothes are well washed and ironed.

Ordering process was quick and easy, great value on the service, collection and drop off straight from your door, and helpful customer support and drivers making it all very easy!

I had the worse and scamming experience with them. Fist of all the laundry price for washing Upto 6kg is £15.99 and on top of that I was using it for the first time so i used their coupon for 20% discount, when I was paying it was mentioned that minimum charge is £20 and the person who will be coming to pickup will analyse and charge as per the weight and service required. The person came to collect the laundry at hotel but didn't carry any bag or anything he asked me to source the bag, he didn't check the weight or anything and didn't give me any receipt of how many cloths he was taking, he said if you are not happy then complain to the company. Next day when I receive the laundry it was just took from the dryer and dumped in a bin bag and then put in their company logo bag and delivered, when the service clearly mentioned wash and fold. Again when I asked the person delivering, he told me if I am not happy then I should complain. Today - 3rd day, I went on the website, online chat, when I complained I was told that if I didn't read the policy about the minimum charge then its not their fault. This is a complete scam, my laundry was below 6 KG and as per their prising I should have been charged £15.99-20% but I was charged £20. If they know their minimum standard laundry price is £15.99 then why they intentionally kept minimum charge of £20? also No service delivered as mentioned and charged for. Don't waste your money guys, the service, price and value are not worth.

Nerve wrecking and very expensive experience.

First immediately after I placed my collection I was emailed and told that collection will happen much earlier that day. Driver struggled to find my house and was late to collect the load.

Second- next day I received an email telling me that drop off will arrive much earlier because they have driver problems. Not good, what's the point of having scheduled pick ups if you can't keep to schedules?

The driver who dropped off my laundry was incredibly to rude and could not speak English. He got lost and I had to walk to the main road to collect my stuff at 10PM.

And cherry on top is the invoice that I received two days later. A total of £50 for bag of mixed laundry and 6 shirts.
Keep in mind that jumper and other stuff get charged extra for tumble drying. I was not awareness of it. It's like a double the cost for most items.

Never again. Complete waste.

Don't use this company. Totally dodgy. My white pants were ruined with severe dark stains and they claimed the pants arrived in that condition. They also changed my order of laundry by weight to individual pieces, claiming the hotel reception confirmed such an order to the delivery man without following my online booking instructions. How can hotel reception placed or changed order on customer behalf? Since the service is pre-paid, i was already charged nearly 100 pounds for the worst service i have ever had. They claimed it is hotel's fault and i should complained to the hotel.

Terrible service in very many ways.
Collection was fine, but items were returned late (as in not on the agreed day). A broken down car was the excuse, and I’ve seen it is an excuse they’ve used elsewhere too.
Items were returned with stains still present - an evening dress with feint make up marks came back marked; a men’s blazer came back marked. A complaint was made and only after chasing this three times, five weeks later an inadequate response was received.
They offered 20% off next use, when clearly I wouldn’t use them again as they cannot be trusted to clean, return, or respond to an acceptable standard.
Steer clear.

Do not use. Worst experience ever. 5 hours late picking up, 5 hours late dropping off and the suits came back un cleaned and un pressed. They then said they were picking up the next day. Another excuse car broke down. After 5 emails I received a part refund but still waiting for the rest and are ignoring my emails now. What’s worse is I have had my suites cleaned again but not the same as they were before. I have s horrible feeling they’ve washed them. Not pressing properly and have that smell you get when you get a wet suit. £1300 of suits ruined !!!

Update:

I have since had my suites cleaned twice. Despite this the smell
Is drill there and they can’t get the creases out I have effectively lost £1300 of suits and still not response ftom hello laundry

We were traveling and needed to get some laundry done. We used hello laundry as the price was much better than the hotel’s laundry service. They picked up and delivered our laundry from the hotel as promised and it was ok but they did lose a couple of my socks and they didn’t fold anything…so I would say the service was ok but not great. Not sure if I would use them again as they were not very responsive to my request to look for my missing socks. However, given the price difference from the hotel’s service, I can buy new socks with the money saved so I am not terribly disappointed!

Really good service! I will be using these guys again.

Very professional,lovely delivery drivers, and the ironing was perfect. Thankyou so much
My first experience and will definately use Hello Laundry again.

Delivered as promised. Home collection and delivery so it was very convenient.

They have accepted a particular difficult topper mat with feathers that I needed to dry clean, they did a good job and collected and delivered the clean product as I asked for, sealed. Highly recommend

I found Hello Laundry very efficient. I would use them again.

My experience has been incredibly poor.
I was charged for 3 washes. Not the two I booked, labled and required. The ironing I booked was not done, it just arrived on hangers. My collection was five hours past the end of the collection slot I booked. My return was three and half hours beyond the end of return slot.

This service is neither cost effective or reliable. I would not recommend at all.

Good laundering but often unreliable collection and delivery times.