Hello Laundry Avis 

25 shirts ironed - smooth service, fast pickup (same evening) and returned within 24 hours in great condition. Collection was easy, same driver dropped the clothes back. Very happy and will use next time.

I recently tried out Hello Laundry and I must say, I'm thoroughly impressed! From start to finish, the experience was seamless. Scheduling a pickup was a breezed, and the delivery was right on time. My clothes came back looking and smelling fresh, with even the toughest stains removed. The attention to detail and customer service exceeded my expectations, a big thanks to Roy, the driver. I'll definitely be using Hello Laundry again and recommending it to all my friends and family!

Its an amazing service.

VERY UNREPUTABLE COMPANY! I arranged a collection for a specific time slot for dry cleaning service on Birmingham website. I received a call shortly after asking if the driver could come earlier than expected because he was in the area. I then made efforts to get home earlier and did not receive a call or text from driver or company. Then received email to say there was a shortage of drivers. Paid a £20 deposit and made numerous efforts to get in contact with them via email but no answer. These people are thieves. What’s even more dodgy is that the phone number on the website never goes through.

Dry cleaning my suits with them is very high quality. I send my dress as well all stain are removed. I am very impress. Pick up and delivery on time. I will use them again.

I would actually give them 5 stars for the collection, pressing and drop-off of my 13 shirts. However they returned with a smell of cigarette smoke on them.

As a non smoker whom had washed the shirts first, this is unacceptable. Clothes should be transported, stored and processed in a clean environment. I sent an email 5 days ago and have not received a response, so this will be my last order.

Booked a collection between 1-3pm. Was emailed to say that they couldn't collect until the evening which was fine. At 3pm I received a email to say they have no drivers. A £20 payment was taken and I was told it would take up to 10 days to be refunded!! I should have read the reviews first!

First time used and excellent 24 hour service .
All my holiday washing done and delivered to my door .
Will definitely use again

Pick up and delivery was on time. Everything was accurate. Happy with the service.

1 star because I have to. Terrible service. I was unable to speak to someone before placing the order. Chat App told me to tell the laundry collection person of my request. No one turned up to collect my laundry. I chased several times. Went through chat and finally my laundry was collected 3 1/2 hours after collection slot. Told a discount would be sorted for me. Following day discount refused and wash more expensive than expected ( driver collecting couldn’t answer my question). Could not return my laundry by promised time. I cancelled the wash and they still have not refunded me the £20 deposit/ just ignoring emails again. Avoid at all costs

Really nice company to work with. I'm glad I was able to find them, really makes my life easier

Good quality of dry cleaning service as well as mixed wash. They also maintain the collection/delivery time

They collected in time & return the laundry also in time. Very good service for the dry cleaning & mixed wash. Good customer service also.

It was best choice to use Hello Laundry. They are very much professional. Timely collection & delivery. Excellent dry cleaning service. I will use it regularly.

The overall process and service was terrible.
1. Supposed to collect my laundry between 5 and 7 pm and they arrived at 10.30 pm
2. During this this time it was impossible to talk to them
3. They were supposed to deliver next day in the afternoon
4. Received an email saying that it would take 'a couple extra days'
5. Tried to call and they just do not answer, but could get in touch through the website chat where I said that I needed everything to be sent because I was travelling for a month
6. After being extremely rude they said they were going to send my clothes the next day (when I was travelling) not washed
7. They finally said they were going to wash them, but they would not be dried
8. Got an email saying everything was going to be delivered between 1 and 2 pm (I had to leave at 2 to the airport)
9. They did not arrive. I chat to them again and said it was going to be 45 min (at this point a friend went to my place to receive it)
10. Things ended up arriving at 4.15 pm

Overall, a terrible experience and highly unreliable company. I would have expected - at least- to not be charged for this, but I was.

I would not trust this provider.

Previously tried this service and thought it was good. This time I am so frustrated and angry. For pick-up and drop off, they did not follow the schedule I had selected. They arrived 30 minutes early for pick up and luckily I had just arrived home. On the drop off, I scheduled between 7:00-9:00pm. They arrived at 3:25pm and I was not home. They were able to get a neighbor to open the front door so they could leave the bag in the hallway of the building. I had 4 sets of bedding. The sets were not folded and basically shoved in a plastic wrapper. I had to take them out and refold everything and then they were wrinkled. I sent them out to Hello Laundry to avoid that in the first place and ended up paying over £31 and spending more time than I wanted. Also, when you put your things in the bag for pick up, there is nothing that says how many items you gave them. I did not have a problem with this but if I was missing anything I would have had nothing to confirm what I gave them. Will try a different service next time.

Pick up not early afternoon as requested but late evening.
Sheets were supposed to be ironed. Full of creases.

Was a late collection, they did inform me but was still later than scheduled time. But drop off was crazy!! 11.40pm I was actually in my bed having thought they would come tomorrow. Ironing was done very well but everything smelt of cigarettes. We are a non-smoking household so the smell was very obvious. So although beautifully ironed it will all have to be re-washed because of the smell! So £29 down the drain & several hours sat waiting around for pick up & drop off.
Overall a disappointment. Such a shame, as the ironing they did was excellent!

On time , very clean and a nice service .

Towels within my laundry looked cleaned properly.Jeans were touch damp still.Initial chat was bit rude,when I explained earlier slot was open,after being told couldn’t be collected til later.’As we informed you earlier’ is a bit rude.
Apart from that, not too bad.Bag for laundry nice touch.Though just noticed an email apology for initial pick up times,due to shortage of drivers in my area.