Audika - Edinburgh - Hanover Street Avis 

The people who helped me were very good, but these hearing aids don't last long,as in i reasonly got my ears cleaned out and the hearing aids need to be changed every 4 days,as putting down a £800 down payment i find that after a few months i have to pay for replacements for my hearing aids,is this right.🤔🤔🤔

Clear explanation of tests and options

No pressure

Considered approach

The Audika office has very poor level of accessibility for elderly customers. 4 large steps. No one was staffing reception to give assistance. Hearing test for my elderly mother could not be carried out because of presence of wax but no advance warning of this was given and there was no one on site who could remove wax. Instead the representative made great play of the fact that hearing aids were receiving a software ’up grade’ as if this was some miraculous tech breakthrough . Thoroughly patronising and a complete waste of time.

I’m always greeted with a warm welcome.
The service is excellent and all my questions answered.
Even the reminders are numerous and some by phone. It’s a nice human interaction.

Excellent experience where everything was clearly explained . First class.

Had a home appointment for the first time as I no longer drive outside my immediate area.
I was very impressed as exactly the same high standard as going to their place. The lady was quick and very organised explaining everything as she went. Adjusted my hearing aids perfectly.
I was expecting a push for new hearing aids at the end but gave me the option if I wanted it. No pushing just letting me know what was there if I wanted. I am happy with the adjustments so no need.

All staff - Margaret, David and Erin go over and above expectations to ensure service I receive is 10 out of 10.

Despite being early, I was seen early, having to endure no waiting time. A friendly, approachable service which I would recommend to anyone.

This establishment offers a wide range of help and advise on hearing problems. The staff are extremely friendly and professional. It's so refreshing to find a company that is so customer focused and competitively priced. Highly recommended.

Such friendly, helpful and accommodating staff. Nothing is too much trouble and they genuinely want to help and solve your problem. Margaret is lovely and welcoming on reception and David is always on hand to fix my mums hearing aid or give me an alternative whilst it’s sent away.

It’s always great to see David and Margaret.

Quick, efficient and professional. Checked my hearing and ears and downloaded new update for my hearing aids.

I felt hidden hearing treated me very well. The man that did my hearing test was very kind and knowledgeable of the product he sold me.

Excellent communication and friendly professional service. Thanks so much, Charley!

I felt heard! My session was very efficient and to the point. I explained why I was there and after a look inside my ears, I had the hearing test which was quick, easy and reassuring. No fuss with very pleasant welcome. The place to go for a test with no waiting list… thank you Sir

Andrew was efficient friendly and knowledgeable did the job well no fuss. The receptionist was very pleasant.

The customer service is second to none.

The experience is very efficient and I leave with the feeling that I have a great company supporting my hearing loss.

Camilla was extremely thorough and test my aids , this has resulted in improved hearing especially in noisy backgrounds

They are very professional and friendly at hidden hearing also very informative about what treatments you need

The premises are easily accessible in Edinburgh and one is immediately put at ease by the welcome we receive from the receptionist Margaret and then meeting Mr Fletcher who also gives us confidence with his informal manner who answers our questions in a professional way. In these times it is unusual to have no complaints