Hippo Motorgroup were fantastic. I'm very happy with my new car. Mark W was great as a Fleet Account Manager. He responded to calls and emails promptly and made the process easy and enjoyable.... Voir plus
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Excellent service from start to finish!! We were greeted with a very warm welcome by Olivia. Olivia dealt with our new car and went above and beyond to help us. When we picked our new car up again al... Voir plus
Customer service was very poor, waited over 3 hours for my car. Came on a 2 hour train journey never again just wanted my car was on the verge of collapsing Rehan, was helping me through out the whole... Voir plus
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Excellent experience. Many thanks to Callum at the Blackburn branch. Found finance for us when we had been struggling. Very helpful, knowledgeable , patient, and friendly. Very easy to use website.... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- Courtier en finances
- Service de location
- Concessionnaire de véhicules à moteur
- Vendeur de voitures d'occasion
À propos de Hippo Motor Group
Écrit par l'entreprise
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Coordonnées de contact
Royaume-Uni
- www.hippomotorgroup.com
4,3
Excellent
3 k avis
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A répondu à 99 % de ses avis négatifs
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Good experience in collecting my car
Good experience in collecting my car. Quick and efficient. Josh was the person sorting everything out that was needed for picking my car up
29 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Ellie,
Thank you for your feedback. We’re delighted to hear you had a good experience collecting your car and that the process was quick and efficient. It’s great to know Josh made sure everything was sorted and ready for your collection. We really appreciate your kind words and support.
Team Hippo
Josh was amazing
Josh was amazing - great customer service and very friendly
28 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Tina,
Thank you for your feedback. We’re delighted to hear Josh provided amazing customer service and that you found him friendly and helpful throughout your experience. We really appreciate your kind words and support.
Team Hippo
After a tramatic time when our previous…
After a tramatic time when our previous car was written off. we had a fab experience from start to finish from Abbie in Blackburn helping us to select our new car to Matt in Peterborough who supported is when we arranged to collect. I would highly recommend
28 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Julie,
Thank you for your wonderful feedback. We’re delighted to hear that after such a difficult time with your previous car, Abbie in Blackburn and Matt in Peterborough were able to make the experience of choosing and collecting your new car such a positive one. It’s great to know you felt supported from start to finish.
We truly appreciate your recommendation and thank you for your support.
Team Hippo
DISAPPOINTED
Disappointed with attitude of staff , first person went on holiday second person passed me onto someone else .in the end I decided that they were so incompetent that I would look elsewhere.Was pushed from pillar to post , told me everything was OK and then sent for £290 which I paid immediately, waited one week and was advised that all paperwork had not been completed, it eventually turned up , by this time I was disgusted with HIPPO and cancelled , asked for my money back to no avail , in fact I have been completely ignored...there goes my dosh. Last time I contacted HIPPO I have asked them to return my hard earned cash , but suddenly they are deaf
28 avril 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Jim,
We’re sorry to read your review and that you feel disappointed with your experience.
We have requested some further information through Trustpilot as we have not yet been able to locate your details from the information provided. Once we are able to identify your enquiry, we’ll review what has happened, including the payment you’ve referred to, and come back to you directly.
We’re sorry again that you feel communication has fallen short, and we’d like the opportunity to look into this properly for you.
Thank you,
Chris - Customer Experience Manager
Réponse de Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received excellent service from Raphael. We really appreciate your kind words and support.
Team Hippo
Service was excellent through out the…
Service was excellent through out the collection of the car. Josh was professional and friendly
27 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear the service was excellent throughout the collection of your car and that Josh was professional and friendly. We really appreciate your kind words and support.
Team Hippo
Great choice of cars to suit all…
Great choice of cars to suit all budgets. Fantastic experience and really great service from both Matt Knowles and Josh Graham - no pushy salesmen which is refreshing - would recommend wholeheartedly!
27 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Paul,
Thank you for your wonderful feedback. We’re delighted to hear you found a great choice of cars to suit your budget and that Matt Knowles and Josh Graham provided such fantastic service. It’s especially pleasing to know you appreciated the relaxed, no-pressure approach. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Réponse de Hippo Motor Group
Hi Douglas,
Thank you for your feedback. We’re delighted to hear your collection experience was smooth and quick. We really appreciate your kind words and support.
Team Hippo
Matt & Crystal assisted me all the…
Matt & Crystal assisted me all the through the proces, answering all my questions.
Very professional
Very satisfied
26 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi James,
Thank you for your feedback. We’re delighted to hear Matt and Crystal supported you throughout the process and answered all your questions. It’s great to know you found them very professional and that you’re very satisfied with the experience. We really appreciate your kind words and support.
Team Hippo
Thank you to the Hippo team.
Just a quick thank you to Troy and Olivia who looked after us when purchasing our new car. (Kona N) They answered all our questions and at no point did we feel under pressure to buy the car. This has to be the least amount of stress I've felt when buying.
Thanks Ian & Kate
20 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Ian,
Thank you for your feedback. We’re delighted to hear Troy and Olivia looked after you so well during your purchase of your Kona N and that they were able to answer all your questions without any pressure. It’s great to know this was one of the least stressful car buying experiences you’ve had. We really appreciate your kind words and support.
Team Hippo
I had an excellent experience with Matt…
I had an excellent experience with Matt and Bailey at Hippo Peterborough. From the very beginning, they were professional, friendly, and extremely helpful throughout the entire process.
Matt was knowledgeable, honest, and always available to answer my questions, making everything clear and straightforward. Bailey was equally fantastic, keeping me updated at every stage and ensuring the whole experience was smooth and stress-free.
Their customer service was outstanding, and they genuinely went above and beyond to make sure I was happy. I never felt pressured, and they took the time to explain all the options available to me.
I would highly recommend Matt, Bailey, and the entire team at Hippo Peterborough to anyone looking for a professional and trustworthy car buying experience. Thank you both for your excellent service – it has been a pleasure dealing with you.
26 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Anup,
Thank you for your wonderful feedback. We’re delighted to hear Matt and Bailey at Hippo Peterborough provided such a professional, friendly, and supportive experience throughout your journey. It’s great to know they kept you informed at every stage, answered your questions clearly, and made the entire process smooth and stress-free.
We’re especially pleased that you never felt pressured and that they took the time to explain all your options, helping you make the right decision with confidence. Your recommendation means a great deal to us, and we truly appreciate your kind words about Matt, Bailey, and the wider team.
Thank you for your support and for choosing Hippo.
Team Hippo
Super friendly
Raphael is super friendly and approachable. Everything was very quick and smooth. Very easy car handover.
Ryan who I bought the car from was very helpful and friendly. Such a straight forward car buying experience.
26 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Jordan,
Thank you for your feedback. We’re delighted to hear Raphael was friendly and approachable, making the handover quick, smooth, and easy. It’s also great to know Ryan was helpful and friendly throughout your purchase, making the whole experience straightforward and enjoyable. We really appreciate your kind words and support.
Team Hippo
We were sold an unroadworthy car by…
We were sold an unroadworthy car by Hippo, having an illegal tyre repair in both rear tyres. This was only picked up a few months after purchase when we encountered a puncture. On contacting Hippo they have washed their hands of it and have tried to make us feel the guilty party. Their after sales and customer care beggars belief.
26 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Keith,
Thank you for your review. We are sorry to read your concerns and we appreciate why this would have been worrying, particularly given the journeys you have recently undertaken.
Following your complaint, we reviewed the pre-delivery inspection and workshop preparation records completed before the vehicle was supplied. These records showed that the tyres were inspected at the time and no concerns were recorded with the rear tyres. Where a tyre concern was identified during preparation, this was acted on before handover.
As the concern was raised several months after collection, and based on the evidence available to us, we were unable to confirm that the issue was present at the point the vehicle was supplied. We do appreciate that this is not the outcome you were hoping for, and we are sorry for the disappointment caused.
We have issued our Final Response and provided details of the next steps available should you wish to have the matter reviewed independently.
Thank you,
Chris - Customer Experience Manager
I don’t normally leave reviews
I’ve rewritten your review in clear, natural English while keeping the facts and your experience intact. It reads professionally but still conveys your frustration.
I don’t normally leave reviews, but I felt I had to in this case.
The one star is for the salesperson, Warner, who was helpful throughout the purchase. I test-drove the car, liked it, and paid cash for a Land Rover Evoque (registration KM71 JJE). I collected it on the Wednesday just before the bank holiday weekend.
On the Friday, I noticed a problem selecting first gear. When my husband came home, I asked him to drive it to make sure it wasn’t just me, but he experienced the same issue. It was clear the car had a fault.
I contacted Hippo on the Saturday and was told to get in touch with A1, their warranty provider. They instructed me to take the car to my local garage for a diagnostic report. My local garage diagnosed the car as needing a new clutch. Wanting a second opinion, I took it to another independent garage, who confirmed exactly the same issue. They advised that the car needed a new clutch and dual-mass flywheel at an estimated cost of £3,500.
This all happened just two days before my 14-day, no-quibble money-back guarantee expired. A1 then asked the garage to dismantle the vehicle and provide photographs before they would consider the claim. The garage charged me £78 for the diagnostic work, which I have never been reimbursed for, leaving me out of pocket. Garages are busy businesses, and it’s unreasonable to expect them to dismantle a vehicle immediately without charge.
At that point, I decided I had lost all confidence in the car and informed Hippo that I would be returning it under the 14-day guarantee. I returned the vehicle on day 14, but nobody could tell me when I would receive my refund. It then took another 14 days for my money to be returned, and when it finally arrived, they had tried to short-change me, which caused even more unnecessary stress.
To add insult to injury, the car was advertised back on their website for sale before I had even received my refund.
The reason it’s taken me so long to write this review is because I hoped, with time, I would calm down and perhaps see things differently. Unfortunately, I still feel exactly the same.
The sales process was excellent, but the after-sales service and the way this issue was handled were extremely disappointing. Based on my experience, I cannot recommend buying from Hippo.
14 mai 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Lesley,
Thank you for taking the time to leave your review. We are sorry to read that you remain unhappy with your experience.
We are pleased to hear that Warner provided an excellent service during the sales process, and we will make sure this feedback is passed on to him.
Following the concerns you raised after collection, the matter was reviewed through the appropriate repair process before you chose to return the vehicle within the relevant return period. We appreciate this was not the outcome you had hoped for when purchasing the car.
We also understand there was confusion around the refund amount. This was reviewed once raised with us, and the outstanding difference was processed to put this right.
We are sorry for the frustration this caused and for any inconvenience experienced during the return and refund process. Your feedback has been noted and will be reviewed internally to help improve how similar cases are handled.
A senior member of our Customer Experience Team will be in touch to discuss this further.
Thank you - Chris, Customer Experience Manager
Fantastic experience
Fantastic experience! Abbie was very helpful in organising purchase of the car and the car was delivered to our address by Alan who was also great!
25 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Yasmin,
Thank you for your fantastic review! We're delighted to hear that Abbie and Alan provided such great service and made your car-buying experience a positive one. We hope you're enjoying your new car and appreciate you choosing us.
Team Hippo
Excellent service from Matt and Gareth…
Excellent service from Matt and Gareth assisting me with me new car and part ex
Within 48 hours I was driving my new car home …highly recommended
25 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Craig,
Thank you for your feedback. We’re delighted to hear Matt and Gareth provided excellent service while assisting you with your new car and part exchange. It’s great to know everything was completed so quickly and that you were driving your new car home within 48 hours. Your recommendation means a lot to us, and we truly appreciate your support.
Team Hippo
Raphael was excellent in helping me…
Raphael was excellent in helping me today. Really polite and efficient.
Thank you
24 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Kerry,
Thank you for your feedback. We’re delighted to hear Raphael was excellent in helping you and that you found him polite and efficient. We really appreciate your kind words and support.
Team Hippo
I had to wait 3.5 weeks to get my deposit back
I left a deposit for a car. A few days later I was informed they could not sell it as it had mechanical issues. I said fine, please refund me. A few days later, I was told the refund had been processed. 9 days later, I haven’t received my refund so I had to call them. They said to fill in a complaint form and they will look into it and process refund. This then took another two weeks. All in all, 3.5 weeks to get my refund. They send you long emails explaining and trying to justify the delay. Stop all this nonsense and try to be professional. All this headache to get my money back as you couldn’t sell the car to me. Very disappointing and poor level of service if you want to call it service!
30 mai 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Syed,
Thank you for your review. We’re sorry that your refund experience did not meet the level of service we aim to provide.
Once it was confirmed that we were unable to proceed with the vehicle sale, your deposit refund should have been handled more smoothly, and we understand why the delay caused frustration.
Your complaint has been reviewed, and we can confirm the refund has now been processed. We have also recorded your feedback internally so we can improve how refund updates are tracked and communicated going forward.
A member of our Customer Experience Team will be in touch with you shortly. to discuss this further.
Thank you,
Chris - Customer Experience Manager
Matt and Lewis was fab from start to…
Matt and Lewis was fab from start to finish. Thank you
24 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Jamie,
Thank you for your feedback. We’re delighted to hear Matt and Lewis were fantastic from start to finish and made your experience such a positive one. We really appreciate your kind words and support.
Team Hippo
Copra Ateca
From start to finish excellent service kept me updated all the time i would recommend them
23 juin 2026
Avis spontané
Réponse de Hippo Motor Group
Hi Nigel,
Thank you for your feedback. We’re delighted to hear you received excellent service from start to finish and that you were kept updated throughout the process. We really appreciate your recommendation and support.
Team Hippo
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