Great experience! Company contacted me asking if they could deliver a few days early and at no extra cost to me. Courier company collected following Monday so gave me plenty of time to use the lens.... Voir plus
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Lisez les avis des autres
A very good, diligent, and well-organised hire company. I've been using them for several years, and they have been consistently spot-on with communication and delivery. Their systems are well thoug... Voir plus
L'entreprise a répondu
Brilliant service. Website very easy to use. Nice after care with email and phone follow ups to clarify the process and reassure everything was in place. Very simple courier service. Enabled me to hir... Voir plus
L'entreprise a répondu
Third time of renting equipment from Hireacamera - and it’s the third 5 star service.. proves they offer consistency. What makes them so good? Great pricing. Great range of equipment. Picki... Voir plus
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À propos de l'entreprise
- Service de location d'équipement audiovisuel
- aussi dans
- Magasin de jumelles
- Magasin de matériel de photographie
- Magasin de photo
- Service de photographie
- Société de production vidéo
Écrit par l'entreprise
Hireacamera started back in 2003 and has grown into one of the UK’s most popular suppliers of camera equipment, lenses and accessories. Whilst we continue to grow and adapt to the new demands of our customers, we constantly strive to make hiring from us the best rental experience possible. We started as a family firm and still maintain the same values. Our customers not only include enthusiasts and professionals within the photography and video industries but also agencies, local governments, industrial companies and large corporations. We deliver UK Nationwide on a pre-12pm service for complete peace of mind. Our website offers live stock availability and booking 24/7 365 days a year. In addition, this year we have added a network of Click and Collect stores, making it even easier to plan your shoot. For companies we offer accounts with dedicated support staff and favourable terms of payment.
Coordonnées de contact
Unit 5, Wellbrook Farm, Berkeley Road, TN20 6EH, Mayfield, Royaume-Uni
- 01435 873028
- enquiries@hireacamera.com
- www.hireacamera.com
4,9
Excellent
2 k avis
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Protected Themselves, Not the Customer
I understand that a rental company needs to protect its equipment. However, before increasing deposits, questioning customers’ insurance, and requiring them to purchase additional cover, they should first make sure they can actually provide the service people are paying for. In my experience, they seemed far better prepared to protect themselves from potential customer mistakes than to take responsibility when their own delivery system failed.
When I rented from them for the first time, they accepted my own private insurance without any issue. However, when I made a second booking, they questioned the same insurance again. After repeatedly providing documents and trying several ways to resolve the issue, I eventually had to purchase additional insurance through the provider they recommended.
The equipment was sent by overnight delivery, but the most important item — the camera itself — did not arrive, even though I needed it for a shoot the following day. When I contacted customer service, I was told that this was because I had submitted my insurance documents late.
That explanation made very little sense. Even if I had submitted the documents earlier, would they have sent the equipment before the agreed rental date? Obviously not. The responsibility for getting the equipment to me on time should not have been shifted onto me simply because their delivery failed.
Fortunately, I live relatively close to the courier depot. I had to go there myself early in the morning before work and pay for a taxi out of my own pocket just to collect the camera in time for the shoot. If I had lived further away, I may simply have been unable to use the equipment at all.
At the time, I had several overlapping rentals for different projects, so they had also taken a significantly larger deposit from me. They were clearly very thorough when it came to protecting themselves financially against the possibility of equipment being lost or damaged by a customer. Yet when their own shipment failed to arrive, there seemed to be no comparable system for compensating or protecting the customer.
The insurance situation made this even more frustrating. I repeatedly provided evidence that my own insurance covered rented equipment, but I was still pushed into purchasing the additional insurance they recommended. Yet if their equipment failed to arrive and I could not use it at all, the insurance premium would still not be refunded because the policy was provided by a separate company.
So the customer is expected to provide a large deposit, purchase additional insurance, and accept responsibility for almost every possible risk involving the equipment. But when the company fails to deliver the equipment you have actually paid to rent, the inconvenience, additional costs, and consequences are apparently left to the customer.
A rental company cannot demand this level of protection from its customers while having so little protection in place for customers when its own service fails.
12 août 2026
Réponse de Hireacamera.com
Dear Sony user
Thank you for taking the time to share your feedback. We are very sorry for the stress and frustration you experienced ahead of your shoot. We completely understand how vital it is to have your gear on time for your shoot, and we apologise that the delivery process fell short of expectations.
We would like to clarify a few details regarding the timeline and our security protocols to help explain what happened behind the scenes:
The Insurance & Deposit: Your second order was placed just before midnight on the 9th for high-value equipment. Because this order overlapped with your original rental, your total order value with us increased significantly. Due to this high total value, our security team required an increased deposit and an insurance policy in place. Additionally, because the private insurance policy you originally provided was international, our team was unfortunately unable to fully verify it before the immediate dispatch deadline, which is why the alternative cover was required.
Delivery Timeline: Because the order was placed during the evening of the 9th, our team had no opportunity to send the items early meaning the goods were dispatched on the 10th for overnight delivery on the 11th. We always aim to dispatch orders early, when possible, to create a buffer for courier delays. The tight turnaround time prevented us from doing so in this instance. We discussed this risk with you during our call on the 10th, advising that there would be no time for an alternative solution if the courier faced delays, and you chose to proceed with the booking on that basis.
The Courier Issue: Once in transit, the courier unfortunately held one of your three packages at their hub. As soon as we noticed the delay, our team contacted the courier to upgrade your shipment to a pre-10:30 am delivery slot. However, when we spoke with you, you mentioned needing to leave for your shoot before that time and asked if we could redirect the package.
The Depot Solution: Security regulations strictly prevent us from changing a delivery address once a high-value package is already in transit. Because we did not have another duplicate camera body available to send, and you preferred not to use a different alternative body, we organised for the courier to hold the camera at your local depot for immediate morning collection. We are glad you were able to collect the camera early the next morning in time for your shoot, but we regret that you had to take a taxi and experience that morning stress.
We always want our customers to feel secure when hiring from us, and your feedback regarding how we handle courier delays has been passed directly to our management team to help us improve our service. If you would like to discuss your experience further, please do not hesitate to contact us directly.
Kind regards
Hannah Knight
Operations Manager
Excellent customer service
Excellent customer service, they contacted me to go through the order and confirm all the information, answered all the questions I had. The whole process was very simple and straightforward. They also made sure that the equipment was going to arrive on time. I highly recommend this company. I only wish they had a collection point in London as well.
5 août 2026
Réponse de Hireacamera.com
Thank you for such thoughtful feedback! We’re really pleased to hear that our team made the process easy and straightforward, and that taking the time to talk through your order and delivery gave you peace of mind.
Making sure everything arrives when you need it is a big part of what we do, so it’s great to know we got that right. And just to mention, we do offer the option to collect from an APC depot in London, so hopefully that’s useful for future hires!
We really appreciate the recommendation and look forward to helping you again.
All the very best,
Hannah
Great service, fantastic equipment, very friendly
Hire A Camera helped me rent a Nikon z6ii body for a weekend event. Their service was friendly and professional, and the camera gear was in top condition, all delivered on time and in an easy to understand package.
I really appreciated the staff giving me a call to go through the rental and insurance detail over the phone. It was great to speak with a human about what I needed, and how I should expect the delivery.
They really went above and beyond when it came to the equipment bundle - I received spare batteries, a charger, USB cables, f-mount adapter, SD card, card reader, and a few other items I didn't need but were nice to be included.
Thank you so much, I will use Hire A Camera again.
29 juillet 2026
Réponse de Hireacamera.com
Thank you for taking the time to leave such a detailed review! We’re so pleased to hear that everything went smoothly with your Nikon Z6 II hire and that the equipment arrived in great condition, on time and ready for your event.
We’re particularly glad that the call from our team was helpful. We believe having a real person to talk through the hire and answer any questions can make all the difference, especially when you’re relying on equipment for an important event.
And it’s great to hear you appreciated the extra bits and pieces in the bundle! We like to make sure our customers have everything they need to get the most out of their hire.
Thanks again for choosing Hireacamera — we’ll look forward to helping you with your next rental!
Best wishes,
Hannah
Exceptional service and experience
Exceptional service and experience, I would highly recommend Hireacamera....
5 août 2026
Réponse de Hireacamera.com
Thank you for such a wonderful review! It’s fantastic to know you had such a positive experience with Hireacamera. We truly appreciate you taking the time to share your feedback and, of course, for recommending us. We hope to have the pleasure of helping you again in the near future!
Wishing you all the very best,
Hannah
very efficient
Fantastic quality hire products delivered early with ease of delivery and return methods. Very efficient from start to finish. Highly recommend.
3 août 2026
Réponse de Hireacamera.com
Thank you so much for your fantastic review! We’re delighted to hear that you were impressed with the quality of our hire products and found the delivery and return process so easy. It’s great to know everything ran smoothly from start to finish. Thank you for recommending Hireacamera — we really appreciate it!
All the very best,
Hannah
Hirecamera are always reliable and go…
Hirecamera are always reliable and go above and beyond to be helpful!
30 juillet 2026
Réponse de Hireacamera.com
Thank you so much for your fantastic review! We’re delighted to hear that you’ve found Hireacamera reliable and helpful. Going above and beyond for our customers is what we aim for, so it’s wonderful to know that’s been your experience. We really appreciate your continued support!
Best wishes,
Hannah
Really great customer service.
21 juillet 2026
Réponse de Hireacamera.com
Thank you so much for your kind review! We're delighted to hear that you had a great experience with our customer service. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. We look forward to welcoming you again soon!
All the very best
Hannah
Excellent service
Excellent service, high quality equipment, delvery and collection hassle free and great communication.
24 juillet 2026
Réponse de Hireacamera.com
Thank you so much for your wonderful review, Viv! We're delighted to hear that you were happy with the quality of the equipment and that the delivery and collection process was hassle-free. It's also great to know our communication helped make your experience a positive one.
We really appreciate you taking the time to share your feedback and look forward to helping you again in the future!
Best regards,
Hannah
Impressive customer service
Impressive customer service. Ellen called to confirm initial requirements, then nearer the time of hire called again to verify that plans had not changed. I was using the hire kit for a wedding, so logistical or administrative failure was not an option...
hireacamera will be my first choice from now on.
16 juillet 2026
Réponse de Hireacamera.com
Thank you so much for your kind words and for taking the time to leave such a thoughtful review, Jon.
We're delighted to hear that Ellen's communication and attention to detail gave you confidence, especially for something as important as your niece's wedding day. We know how crucial it is for everything to go smoothly, and we're pleased we could provide that peace of mind.
It means a lot to know that hireacamera will be your first choice in the future. We really appreciate your support and look forward to helping you again for your next shoot or special occasion.
Best wishes,
Hannah
Incredible personalised service
Incredible personalised service. Speedy and super helpful will definitely use again!!
7 juillet 2026
Réponse de Hireacamera.com
Thank you so much for your fantastic 5-star review, Tim! We're delighted to hear you had such a positive experience and that our personalised service, speed, and support made a difference. It means a lot to know you'd use us again.
We really appreciate your kind words and look forward to helping you again in the future!
All the best,
Hannah
Réponse de Hireacamera.com
Thank you so much for your kind words, Melody!
We're so pleased to hear you found us reliable and professional. It was a pleasure supplying the GoPros and accessories for your event, and we hope you captured some fantastic footage.
We really appreciate your support and look forward to helping you again with any future camera hire needs!
All the best,
Hannah
Customer service was excellent
Customer service was excellent! All my queries were handled immediately and the team made it easy and stress-free throughout the entire process of renting from them. Highly recommend and will be using for all my commercial shoot needs!
1 juillet 2026
Réponse de Hireacamera.com
Thank you so much for your wonderful review, Katherine!
We're delighted to hear that our team was able to make the rental process easy, stress-free, and respond to all your queries quickly. Providing excellent customer service is something we take great pride in, so it's fantastic to know we delivered that experience for you.
Thank you for your recommendation—we really appreciate your support. We look forward to helping with your future commercial shoots!
All the very best,
Hannah
Réponse de Hireacamera.com
Thank you for your lovely review, Jonathan. We are so pleased that you found the service helpful and easy to use. It was a pleasure assisting you in securing the Nikon Z 100-400mm for your trip to Namibia. We hope you got some amazing photos!
Looking forward to assisting you with your next adventure!
All the very best,
Hannah
Competitive prices
Competitive prices
Great customer support
Clear and detailed professional contract.
I highly recommend Hireacamera.
19 juin 2026
Réponse de Hireacamera.com
Thank you for your wonderful review and recommendation, Hassan.
We're delighted to hear that you found our prices competitive, our customer support helpful, and our rental agreement clear and professional. We work hard to make the hiring process as straightforward and transparent as possible, so it's great to know that came across during your experience.
It was a pleasure supplying the two Nikon SB-5000 flashguns for your wedding shoot, and we hope they helped you capture some fantastic moments on the day.
Thank you again for choosing Hireacamera, and we look forward to helping with your future projects.
Best regards,
Hannah
Consistently great service over several years as a customer
A very good, diligent, and well-organised hire company.
I've been using them for several years, and they have been consistently spot-on with communication and delivery. Their systems are well thought-out. Staff are personable. Equipment is always tested and well-kept. In a nutshell, they are one of the best hire companies around.
Being honest, I think their name makes them sound a bit 'down market', but don't be fooled - they do offer a top class service.
16 juin 2026
Avis spontané
Réponse de Hireacamera.com
Thank you for such a thoughtful review and for your continued support over the years. Hearing from long-term customers is especially rewarding, and we're delighted that you've consistently found our communication, delivery, equipment, and team to be reliable and professional.
We put a great deal of effort into maintaining our equipment and refining our systems, so it's wonderful to know that those details make a difference to your experience.
Thank you again for your kind words and loyalty. We look forward to supporting many more of your projects in the years ahead.
All the very best,
Hannah
Very good communication and service!
20 juin 2026
Avis spontané
Réponse de Hireacamera.com
Thank you for your review, Barney! We're delighted to hear that you were happy with both our communication and service.
Providing a smooth, reliable experience from enquiry through to return is something we take great pride in, so it's wonderful to know we delivered on that for you.
We really appreciate your support and hope to assist you again on a future shoot.
Best regards,
Hannah
Smooth service
Ellen provided wonderful customer service, smooth process and best value in camera rentals around with not outrageous deposits.
18 juin 2026
Avis spontané
Réponse de Hireacamera.com
Thank you for taking the time to leave such a great review, Mark. We're delighted to hear that you found the rental process smooth and that Ellen was able to provide wonderful customer service throughout.
We're also pleased that our fair deposit policy and competitive pricing helped make your experience even better. It was a pleasure supplying the Sony 70-200mm GM II and Sony 100-400mm GM lenses for your product shoot, and we hope they helped you capture some fantastic results.
We really appreciate your support and look forward to helping with your next shoot.
Best regards,
Hannah
Excellent service as usual
Used hireacamera for years. Exellent service as usual. Kit arrived early which gives you time to get to know it. Very reasonable price as well
11 juin 2026
Réponse de Hireacamera.com
Thank you for your kind review, Clive, and for choosing us over the years – we really appreciate your continued support.
We're delighted to hear that the Canon XA40 arrived early and gave you plenty of time to get familiar with it before your shoot. That's exactly the experience we aim to provide, alongside great-value pricing and reliable service.
Thanks again for your loyalty and feedback. We look forward to helping with your next hire.
Best wishes,
Hannah
Outstanding service.
6 avril 2026
Avis spontané
Réponse de Hireacamera.com
Thank you for your review, Emery. We are so pleased to hear that you found our service outstanding! I have passed your kind words on to the office. Looking forward to assisting you again.
All the very best,
Hannah
Réponse de Hireacamera.com
Thank you for taking the time to leave us a review Maddie! We are delighted to hear that you thought our communication and service were great. Looking forward to assisting you with your next event.
All the very best,
Hannah
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