I visit HMV in Newbury fairly frequently and more often than not pick something up physical media-wise in-store or place an order for collection. The staff are always friendly and helpful, and on this... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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Lisez les avis des autres
I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Voir plus
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Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Voir plus
L'entreprise a répondu
We had a wonderful experience of what great customer service should be. We were helped with our issue regarding a new Hi -Fi by Rachel ( We believe she was the Manger) in the Newbury store. A great ex... Voir plus
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À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Newbury
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Royaume-Uni
4,9
Excellent
133 avis
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Réponse de hmv (UK) - Newbury
Hi Keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service, as usual
I visit HMV in Newbury fairly frequently and more often than not pick something up physical media-wise in-store or place an order for collection. The staff are always friendly and helpful, and on this occasion my order was ready for collection in less than 48 hours. Excellent customer service.
11 août 2026
Réponse de hmv (UK) - Newbury
Hi Very
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
As I am not techy I went into Newbury…
As I am not techy I went into Newbury branch and Paul kindly ordered the item I required and it was delivered directly to my granddaughter who was delighted - Paul was very helpful and friendly and made my shopping experience quick and easy - very happy customer-
31 juillet 2026
Réponse de hmv (UK) - Newbury
Hello Susan
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Newbury store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Réponse de hmv (UK) - Newbury
Hello neil
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Newbury
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order & pay online
Easy to order & pay online. Delivery in-store was free and quick. The staff at Newbury was so cheerful and Sasha who helped me was really friendly.
20 juillet 2026
Réponse de hmv (UK) - Newbury
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Newbury
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Newbury
Hi Robert
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly and helpful
I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later than the standard release. I was given a card with payment receipt and release date. I was kept informed about the release at all stages. I could then finally pick up my order. The staff at the Newbury store were friendly and helpful from the start.
18 juin 2026
Réponse de hmv (UK) - Newbury
Hi Jason
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Newbury store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Réponse de hmv (UK) - Newbury
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really good service
I haven't been into HMV for years, but visited Newbury branch as I was looking for a Bluetooth speaker. The staff there were super helpful and knowledgeable. Also a great range of vinyl.
28 mai 2026
Réponse de hmv (UK) - Newbury
Hi Jeremy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful and friendly assistant
Very helpful and friendly assistant . Didn’t have to wait long for my parcel to be located
5 juin 2026
Réponse de hmv (UK) - Newbury
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Acknowledged when entering the store…
Acknowledged when entering the store and asked ''what can i help you with?'
Two good points when dealing with the public.
A good selection of classic 1930's to 2000+ films in either the collection section or in the film section.
The staff have a wide knowledge of the more specilized re-released blu-ray and dvd films
5 juin 2026
Réponse de hmv (UK) - Newbury
Hi Robert
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
All the staff was very helpful and…
All the staff was very helpful and courteous will definitely shop there again
5 juin 2026
Réponse de hmv (UK) - Newbury
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Hmv are Excellent they kept me informed of when my purchase was in store
14 mai 2026
Réponse de hmv (UK) - Newbury
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful in-store staff at the…
Very helpful in-store staff at the Newbury Branch. They are al a credit to your organisation
7 mai 2026
Réponse de hmv (UK) - Newbury
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The person served me told me everything…
The person served me told me everything I needed to now before I bought it and told me I'd have two emails which did happen and I went back and the person said I'll have a look and it was there put it through system and said have a nice day and I said u too was so polite
16 avril 2026
Réponse de hmv (UK) - Newbury
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
THE MOST HELPFUL ASSISTANT
THE MOST HELPFUL ASSISTANT! GUIDED ME EXACTLY TO WHAT I REQUIDED !
14 avril 2026
Réponse de hmv (UK) - Newbury
Hi Marilyn,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Always good
Website easy to use. Always kept informed and up to date. Prices are good. Delivery always on time.
My local store the staff are helpful and friendly , store always clean and tidy.
7 avril 2026
Réponse de hmv (UK) - Newbury
Hello Sarah
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Friendly staff and efficient service.
31 mars 2026
Réponse de hmv (UK) - Newbury
Hello Andrew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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